Customer Success Manager Jobs in Austin, TX
Customer Success Manager jobs in Austin, Texas are in strong demand, concentrated in the Domain, downtown's Second Street District, and the East Austin tech corridor, where SaaS, fintech, and healthcare technology companies hire most actively. Employers posting roles right now include Braze, Amazon, and Quest Software. Find a role that fits below and apply directly.
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Showing 4 of 190+ Customer Success Manager jobs
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
See All 190+ Customer Success Manager Jobs in Austin
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Find Customer Success Manager JobsCustomer Success Manager Job Market in Austin
Who's Hiring
- Braze13
- Amazon10
- Quest Software10
- Sonar7
- findhelp7
Top Industries Hiring
- Technology & Software10
- Marketing & Advertising3
- Consulting & Professional Services3
Customer Success Manager Jobs in Austin: Frequently Asked Questions
How do I get a customer success manager job in Austin?
Focus your search on Austin's SaaS, fintech, and health tech companies, which generate the majority of local customer success openings. The Domain and East Austin tech corridor are the densest hiring pockets. Candidates who can demonstrate measurable retention or expansion revenue outcomes stand out here, as do those with experience in B2B software environments, which dominate Austin's customer success market.
Which companies hire customer success managers in Austin?
Austin customer success manager roles are posted by Braze, Amazon, and Quest Software and others right now, based on current listings on Migrate Mate as of November 2026. Austin's mix of high-growth SaaS startups, established enterprise software firms, and financial technology companies means demand comes from both early-stage and publicly traded employers across the city.
Are there remote customer success manager jobs in Austin?
Yes, customer success manager roles are among the more remote-friendly positions in tech, since the core work, managing accounts, running check-ins, and driving adoption, translates well to distributed teams. About 72% of customer success manager openings tied to Austin are remote or hybrid as of November 2026, with the most flexibility found at SaaS companies headquartered in the Domain and East Austin.
How can I get a customer success manager job in Austin with little or no experience?
The most realistic entry path in Austin is moving from a customer support, account coordinator, or sales development role at one of the city's many growth-stage SaaS companies, which regularly promote from within. Austin-based firms like those in the Domain tech hub frequently post associate customer success or onboarding specialist roles that serve as a direct stepping stone, and candidates who can show product knowledge or a CRM certification gain a clear edge.
Which industries hire the most customer success managers in Austin?
Austin customer success manager roles concentrate in Technology & Software, Marketing & Advertising, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. Austin's identity as a hub for enterprise SaaS, payments technology, and digital health companies means these sectors consistently drive the highest volume of local customer success hiring throughout the year.
Related Jobs in Texas
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