Customer Service Lead Jobs in Texas
Customer Service Lead jobs in Texas are concentrated in Houston, Dallas, and San Antonio, where major employers like AT&T, Amazon, and USAA maintain large customer operations and contact centers that hire at both the team lead and senior lead level. The most in-demand specialties across Texas are technical support leadership, financial services customer operations, and retail contact center management. Texas ranks among the most active markets in the country for this role, with consistent openings tied to the state's headquarters economy and growing logistics sector. Find a role that fits below and apply directly.
Find Customer Service Lead JobsOverview
Showing 5 of 59+ Customer Service Lead jobs
Shift Availability
Days (Weekdays + Weekend Availability Required)
Time Type
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
- Leading a team of employees
- Entry level employee supervision
Great if you have:
- Retail and customer service experience
- Entry level management experience
- Sales associate or cashiering experience
- High School Diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements:
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
Shift Availability
Days (Weekdays + Weekend Availability Required)
Time Type
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
- Leading a team of employees
- Entry level employee supervision
Great if you have:
- Retail and customer service experience
- Entry level management experience
- Sales associate or cashiering experience
- High School Diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements:
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
See All 59 Customer Service Lead Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Service Lead Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Circle K14
- Pep Boys8
- PetSmart4
- Zips Car Wash4
- Burlington Stores4
Top Industries Hiring
- Technology & Software
What Texas Employers Look For
The qualifications that appear most often in customer service lead jobs across Texas.
- 3 or more years of customer service experience with at least 1 year in a lead or supervisory role
- Demonstrated ability to coach, mentor, and performance-manage frontline customer service teams
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and cross-team coordination
- Experience with workforce management tools, scheduling, and quality assurance monitoring
- High school diploma or equivalent required, with preference for associate or bachelor's degree in business or related field
Customer Service Lead Jobs in Texas: Frequently Asked Questions
How do you become a customer service lead in Texas?
Most customer service lead roles in Texas require several years of frontline customer service experience followed by a demonstrated move into team coordination or informal leadership. There is no state-issued license required for this role in Texas. Employers across Houston, Dallas, and San Antonio typically promote from within or hire candidates who hold certifications in customer experience management, such as those offered through HDI or ICMI, alongside a record of measurable team performance.
Which companies hire customer service leads in Texas?
Employers hiring customer service leads in Texas right now include Circle K, Pep Boys, and PetSmart, based on current listings on Migrate Mate as of September 2026. Texas's concentration of corporate headquarters, insurance carriers, and large-scale contact center operations means consistent, year-round demand for experienced customer service leads across multiple industries.
Which Texas cities have the most customer service lead jobs?
Austin, Houston, and San Antonio have the most customer service lead openings in Texas. Houston's energy, healthcare, and logistics sectors drive the heaviest volume, while Dallas anchors demand through its dense headquarters economy in telecom, financial services, and retail, and San Antonio's strong military and insurance industry base, anchored by employers like USAA, sustains steady hiring even outside the largest metros.
Are there remote customer service lead jobs in Texas?
Yes, and more than most fields. About 29% of customer service lead openings tied to Texas are remote or hybrid as of September 2026, reflecting how much of the work involves managing distributed teams, handling digital queues, and coaching via video or chat tools. Roles tied to software support, financial services, and insurance tend to offer the most remote flexibility, while in-person retail and hospitality operations typically require on-site presence.
How can I get hired as a customer service lead in Texas with little or no experience?
The most realistic entry path is moving into a senior customer service representative or team coordinator role first, then stepping into a lead position after demonstrating reliability and coaching ability. Large Texas employers like AT&T and Amazon run structured internal promotion pipelines from frontline agent to lead, and USAA in San Antonio is well known for investing in associate development programs. Earning an HDI Customer Service Representative certification or completing a community college business communication course at institutions like Houston Community College gives candidates a concrete edge when competing for first-time lead roles.
Where can I find and apply to customer service lead jobs in Texas?
You can find and apply to customer service lead jobs in Texas on Migrate Mate, which lists current Texas openings across Houston, Dallas, San Antonio, and beyond. Find roles that fit your experience and apply directly to each one without needing to create a profile or go through an intermediary.
See All 59 Customer Service Lead Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs