Customer Service Lead Jobs in Texas
Customer Service Lead jobs in Texas are concentrated in Houston, Dallas, and San Antonio, where major employers like AT&T, Amazon, and USAA maintain large customer operations and contact centers that hire at both the team lead and senior lead level. The most in-demand specialties across Texas are technical support leadership, financial services customer operations, and retail contact center management. Texas ranks among the most active markets in the country for this role, with consistent openings tied to the state's headquarters economy and growing logistics sector. Find a role that fits below and apply directly.
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If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
- Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
- Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
- Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $13.50 per hour - $13.50 per hour
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities:
- Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
- Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
- Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $13.50 per hour - $13.50 per hour
See All 39 Customer Service Lead Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Service Lead Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
What Texas Employers Look For
The qualifications that appear most often in customer service lead jobs across Texas.
- 3 or more years of customer service experience with at least 1 year in a lead or supervisory role
- Demonstrated ability to coach, mentor, and performance-manage frontline customer service teams
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for escalation handling and cross-team coordination
- Experience with workforce management tools, scheduling, and quality assurance monitoring
- High school diploma or equivalent required, with preference for associate or bachelor's degree in business or related field
Customer Service Lead Jobs in Texas: Frequently Asked Questions
How do you become a customer service lead in Texas?
Most customer service lead roles in Texas require several years of frontline customer service experience followed by a demonstrated move into team coordination or informal leadership. There is no state-issued license required for this role in Texas. Employers across Houston, Dallas, and San Antonio typically promote from within or hire candidates who hold certifications in customer experience management, such as those offered through HDI or ICMI, alongside a record of measurable team performance.
Which companies hire customer service leads in Texas?
Employers hiring customer service leads in Texas right now include Circle K, Serenity Healthcare, and Burlington Stores, based on current listings on Migrate Mate as of August 2026. Texas's concentration of corporate headquarters, insurance carriers, and large-scale contact center operations means consistent, year-round demand for experienced customer service leads across multiple industries.
Which Texas cities have the most customer service lead jobs?
San Antonio, Dallas, and Tyler have the most customer service lead openings in Texas. Houston's energy, healthcare, and logistics sectors drive the heaviest volume, while Dallas anchors demand through its dense headquarters economy in telecom, financial services, and retail, and San Antonio's strong military and insurance industry base, anchored by employers like USAA, sustains steady hiring even outside the largest metros.
Are there remote customer service lead jobs in Texas?
Yes, and more than most fields. About 40% of customer service lead openings tied to Texas are remote or hybrid as of August 2026, reflecting how much of the work involves managing distributed teams, handling digital queues, and coaching via video or chat tools. Roles tied to software support, financial services, and insurance tend to offer the most remote flexibility, while in-person retail and hospitality operations typically require on-site presence.
How can I get hired as a customer service lead in Texas with little or no experience?
The most realistic entry path is moving into a senior customer service representative or team coordinator role first, then stepping into a lead position after demonstrating reliability and coaching ability. Large Texas employers like AT&T and Amazon run structured internal promotion pipelines from frontline agent to lead, and USAA in San Antonio is well known for investing in associate development programs. Earning an HDI Customer Service Representative certification or completing a community college business communication course at institutions like Houston Community College gives candidates a concrete edge when competing for first-time lead roles.
Where can I find and apply to customer service lead jobs in Texas?
You can find and apply to customer service lead jobs in Texas on Migrate Mate, which lists current Texas openings across Houston, Dallas, San Antonio, and beyond. Find roles that fit your experience and apply directly to each one without needing to create a profile or go through an intermediary.
See All 39 Customer Service Lead Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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