Customer Service Lead Jobs in Wisconsin
Customer Service Lead jobs in Wisconsin are open across Milwaukee, Appleton, and Madison and other Wisconsin metros, with employers like Dollar General, 7-Eleven, and American Eagle Outfitters hiring at every experience level. Find a role that fits below and apply directly.
Find Customer Service Lead JobsOverview
Showing 5 of 86+ Customer Service Lead jobs
Customer Service Team Lead - Bilingual
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
- High School diploma or equivalent required. Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
- Bilingual (English / Spanish) - Fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
LI-AP3
LI-IL001
(#IN-KNMANC)
ZR-ILCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Customer Service Team Lead - Bilingual
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
- High School diploma or equivalent required. Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
- Bilingual (English / Spanish) - Fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
LI-AP3
LI-IL001
(#IN-KNMANC)
ZR-ILCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
See All 86 Customer Service Lead Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Customer Service Lead Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
- Dollar General9
- 7-Eleven8
- American Eagle Outfitters7
- Tractor Supply7
- Bass Pro Shops6
Top Industries Hiring
- Retail54
- Distribution & Wholesale7
- Healthcare & Medical Services5
- Fashion & Apparel4
- Manufacturing3
What Wisconsin Employers Look For
The qualifications that appear most often in customer service lead jobs across Wisconsin.
- 2 or more years of customer service experience with at least 1 year in a supervisory or lead role
- Proficiency with CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to coach, onboard, and performance-manage frontline customer service agents
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- High school diploma or equivalent required, with an associate or bachelor's degree preferred by many employers
- Familiarity with workforce management tools and the ability to create or adjust agent schedules
Customer Service Lead Jobs in Wisconsin: Frequently Asked Questions
How many customer service lead jobs are there in Wisconsin?
There are 86+ customer service lead openings in Wisconsin on Migrate Mate as of June 2026, with the most roles in Milwaukee, Appleton, and Madison. New positions post regularly as employers across Wisconsin hire.
How much do customer service leads make in Wisconsin?
Customer service leads in Wisconsin earn a median of about $70,560 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $47,590 for the lowest 10% to over $102,440 for the top 10%. Pay rises with experience, specialty, and employer.
Which Wisconsin cities have the most customer service lead jobs?
Milwaukee, Appleton, and Madison have the most customer service lead openings in Wisconsin right now, with additional roles spread across smaller metros statewide.
Which companies hire customer service leads in Wisconsin?
Employers hiring customer service leads in Wisconsin include Dollar General, 7-Eleven, and American Eagle Outfitters, based on current listings on Migrate Mate as of June 2026.
Are there remote customer service lead jobs in Wisconsin?
Yes. About 6% of customer service lead openings tied to Wisconsin are remote or hybrid as of June 2026. The rest are on-site roles based in Wisconsin metros.
How do I apply for customer service lead jobs in Wisconsin?
You can apply to customer service lead jobs in Wisconsin directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Wisconsin location, then apply to each one that fits.
See All 86 Customer Service Lead Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs