Customer Service Lead Jobs in Ohio

Customer Service Lead jobs in Ohio are consistently in demand, with strong hiring concentrated in retail, financial services, healthcare administration, and telecommunications across the state. Columbus, Cleveland, and Cincinnati anchor most of the openings, where large employers like Nationwide, KeyBank, and Kroger maintain significant customer operations teams. The most sought-after specialties include team leadership in contact centers, omnichannel support management, and escalation handling for high-volume accounts. See the openings below and apply to the ones that match your experience.

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Overview

Open roles28
Top employerCircle K
Top cityColumbus, OH
Cities hiring24
Top credentialHigh school diploma or GED
Companies hiring11

Showing 5 of 28+ Customer Service Lead jobs

Circle K
Lead Customer Service Representative
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Circle K
New 18h ago
Lead Customer Service Representative
Circle K
Austintown, Ohio
Program Management
Project Management
Quality Assurance & Testing (QA Testing)
$16.5 - $17/hr
High school diploma or GED
10,000+

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Circle K
Lead Customer Service Representative
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Circle K
Added 1d ago
Lead Customer Service Representative
Circle K
Powell, Ohio
Business Strategy
Product Management
Project Management
$16.5 - $17/hr
High school diploma or GED
10,000+

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Circle K
Lead Customer Service Representative
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Circle K
Added 2d ago
Lead Customer Service Representative
Circle K
Akron, Ohio
Business Operations
Customer Service
Customer Success
$16.5 - $17/hr
High school diploma or GED
10,000+

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Burlington Stores
Customer Service Lead - Part-Time
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Burlington Stores
Added 3d ago
Customer Service Lead - Part-Time
Burlington Stores
Columbus, Ohio
Business Operations
Executive Leadership & C-Suite
Project Management

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PetSmart
Retail Customer Service Lead
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PetSmart
Added 5d ago
Retail Customer Service Lead
PetSmart
Poland, Ohio
Business Development
Growth Marketing
Marketing
$13.65 - $22.7/hr
10,000+

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See All 28 Customer Service Lead Jobs in Ohio

Find roles in Ohio that match your experience and apply in just a few clicks.

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Customer Service Lead Jobs by City in Ohio

Where Ohio roles are concentrated, by current openings.

Columbus
3 jobs
Toledo
2 jobs
Springdale
2 jobs
Lima
1 job
Akron
1 job
Medina
1 job
Mentor
1 job
Poland
1 job
Powell
1 job

Customer Service Lead Job Market in Ohio

A snapshot from current Ohio openings, updated as new roles post.

Who's Hiring

  • Circle K
    Circle K15
  • PetSmart
    PetSmart2
  • Burlington Stores
    Burlington Stores2
  • PrimeFlight Aviation
    PrimeFlight Aviation2
  • Arby's
    Arby's1

What Ohio Employers Look For

The qualifications that appear most often in customer service lead jobs across Ohio.

  • Two or more years of customer service experience with at least one year in a supervisory or lead role
  • Proven ability to coach, mentor, and performance-manage a team of frontline customer service representatives
  • Experience with CRM platforms such as Salesforce, Zendesk, or Oracle Service Cloud
  • Strong written and verbal communication skills for escalation handling and cross-department coordination
  • High school diploma or equivalent required, with an associate or bachelor's degree preferred by most Ohio employers
  • Familiarity with workforce scheduling tools and quality assurance monitoring in a contact center environment

Customer Service Lead Jobs in Ohio: Frequently Asked Questions

How do you become a customer service lead in Ohio?

Most Ohio employers expect candidates to have worked as a customer service representative for at least a year before stepping into a lead role. No state-issued license is required for the role in Ohio. Employers in Columbus, Cleveland, and Cincinnati typically promote from within or hire externally based on demonstrated team leadership and coaching ability. Completing a leadership or supervisory certificate through a community college or workforce development program can strengthen a candidate's profile.

Which companies hire customer service leads in Ohio?

Ohio customer service lead roles are posted by Circle K, PetSmart, and Burlington Stores and others right now, based on current listings on Migrate Mate as of September 2026. Ohio's dense concentration of insurance headquarters, regional banks, and large retail distribution operations makes it one of the more active states for this role across multiple industries.

Which Ohio cities have the most customer service lead jobs?

Columbus, Toledo, and Springdale account for the largest share of customer service lead openings in Ohio. Columbus draws the most postings because of its concentration of insurance companies, financial services firms, and large retail headquarters, while Cleveland and Cincinnati add volume through healthcare systems, banking operations, and consumer goods employers with significant customer-facing workforces.

How can I get hired as a customer service lead in Ohio with little or no experience?

The most direct path is moving into a senior customer service representative role first and requesting shift lead or queue oversight responsibilities to build a leadership record. Large Ohio employers like Nationwide, Progressive, and Fifth Third Bank run internal development programs that prepare high-performing representatives for lead positions. Completing a supervisory skills certificate through Columbus State Community College or Cuyahoga Community College also signals readiness to Ohio hiring managers looking for candidates without a formal lead title on their resume.

Where can I find and apply to customer service lead jobs in Ohio?

You can find and apply to customer service lead jobs in Ohio on Migrate Mate, which lists current Ohio openings across industries and metro areas. Search the listings for roles that fit your background, experience level, and preferred location, then apply directly to the ones that match.

See All 28 Customer Service Lead Jobs in Ohio

Find roles in Ohio that match your experience and apply in just a few clicks.

Find Customer Service Lead Jobs