Customer Service Lead Jobs in Ohio
Customer Service Lead jobs in Ohio are consistently in demand, with strong hiring concentrated in retail, financial services, healthcare administration, and telecommunications across the state. Columbus, Cleveland, and Cincinnati anchor most of the openings, where large employers like Nationwide, KeyBank, and Kroger maintain significant customer operations teams. The most sought-after specialties include team leadership in contact centers, omnichannel support management, and escalation handling for high-volume accounts. See the openings below and apply to the ones that match your experience.
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Showing 5 of 28+ Customer Service Lead jobs
Shift Availability
Time Type
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
- Leading a team of employees
- Entry level employee supervision
Great if you have:
- Retail and customer service experience
- Entry level management experience
- Sales associate or cashiering experience
- High School Diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements:
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
Shift Availability
Time Type
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Lead Customer Service Representative, you will enjoy:
- Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
- Flexible Schedules
- Weekly Pay
- Large, Stable Employer
- Fast Career Opportunities
- Work With Fun, Motivated People
- Task Variety
- Paid Comprehensive Training
- 401K With a Competitive Company Match
- Flexible Spending/Health Savings Accounts
- Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
- Selling products to customers
- Providing excellent customer care
- Communication and friendly conversation
- Performing at a quick pace while having fun
- Working as part of a team to accomplish daily goals
- Coming up with great ideas to solve problems
- Thinking quickly and offering suggestions
- Leading a team of employees
- Entry level employee supervision
Great if you have:
- Retail and customer service experience
- Entry level management experience
- Sales associate or cashiering experience
- High School Diploma or equivalent
- Motivation to advance in your career!
- Willingness to learn and have fun!
Physical Requirements:
- Ability to stand and/or walk for up to 8 hours
- Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
- Occasionally lift and/or carry up to 60 pounds from ground to waist level
- Push/pull with arms up to a force of 20 pounds
- Bend at the waist with some twisting up to one hour a shift
- Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
See All 28 Customer Service Lead Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Service Lead Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Circle K16
- PetSmart4
- PrimeFlight Aviation2
- Arby's1
- Burlington Stores1
What Ohio Employers Look For
The qualifications that appear most often in customer service lead jobs across Ohio.
- Two or more years of customer service experience with at least one year in a supervisory or lead role
- Proven ability to coach, mentor, and performance-manage a team of frontline customer service representatives
- Experience with CRM platforms such as Salesforce, Zendesk, or Oracle Service Cloud
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- High school diploma or equivalent required, with an associate or bachelor's degree preferred by most Ohio employers
- Familiarity with workforce scheduling tools and quality assurance monitoring in a contact center environment
Customer Service Lead Jobs in Ohio: Frequently Asked Questions
How do you become a customer service lead in Ohio?
Most Ohio employers expect candidates to have worked as a customer service representative for at least a year before stepping into a lead role. No state-issued license is required for the role in Ohio. Employers in Columbus, Cleveland, and Cincinnati typically promote from within or hire externally based on demonstrated team leadership and coaching ability. Completing a leadership or supervisory certificate through a community college or workforce development program can strengthen a candidate's profile.
Which companies hire customer service leads in Ohio?
Ohio customer service lead roles are posted by Circle K, PetSmart, and PrimeFlight Aviation and others right now, based on current listings on Migrate Mate as of November 2026. Ohio's dense concentration of insurance headquarters, regional banks, and large retail distribution operations makes it one of the more active states for this role across multiple industries.
Which Ohio cities have the most customer service lead jobs?
Columbus, Cleveland, and Niles account for the largest share of customer service lead openings in Ohio. Columbus draws the most postings because of its concentration of insurance companies, financial services firms, and large retail headquarters, while Cleveland and Cincinnati add volume through healthcare systems, banking operations, and consumer goods employers with significant customer-facing workforces.
Are there remote customer service lead jobs in Ohio?
Yes, and they are more common than in many other lead roles, since managing a customer service team can be done effectively through digital tools. About 33% of customer service lead openings tied to Ohio are remote or hybrid as of November 2026, reflecting how broadly the role has shifted to distributed team models. Contact center leadership and account escalation management are the sub-areas most likely to offer fully remote arrangements.
How can I get hired as a customer service lead in Ohio with little or no experience?
The most direct path is moving into a senior customer service representative role first and requesting shift lead or queue oversight responsibilities to build a leadership record. Large Ohio employers like Nationwide, Progressive, and Fifth Third Bank run internal development programs that prepare high-performing representatives for lead positions. Completing a supervisory skills certificate through Columbus State Community College or Cuyahoga Community College also signals readiness to Ohio hiring managers looking for candidates without a formal lead title on their resume.
Where can I find and apply to customer service lead jobs in Ohio?
You can find and apply to customer service lead jobs in Ohio on Migrate Mate, which lists current Ohio openings across industries and metro areas. Search the listings for roles that fit your background, experience level, and preferred location, then apply directly to the ones that match.
See All 28 Customer Service Lead Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs