Customer Success Jobs in Ohio
Customer Success jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where technology firms, financial services companies, and healthcare organizations drive consistent demand for professionals who can manage accounts, drive product adoption, and reduce churn. Major employers with a lasting Ohio presence include Nationwide Insurance, Salesforce's Columbus operations, and NCR Voyix, all of which maintain dedicated customer success teams at multiple seniority levels. The most in-demand specialties are SaaS onboarding, enterprise account management, and health-tech customer success. See the openings below and apply to the ones that match your experience.
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Company Overview
Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.
Position Overview
Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.
Responsibilities
Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
Track orders and follow through for customer.
Interact with sales managers, and distribution facilities regarding supply requirements.
Lead and Manage customer feedback and coordinate resolutions internally.
Embrace and exceed customer expectations.
Job Requirements
College degree or 3 years’ experience in business, customer service or account management experience
Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
Results oriented and self-motivated with ability to multitask under tight deadlines.
Strong analytical skills and problem-solving techniques.
Strong computer skills using Microsoft Office required.
See All 43 Customer Success Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Success Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Investment & Asset Management
- Fintech
- Banking & Financial Services
- Biotechnology & Pharmaceuticals
What Ohio Employers Look For
The qualifications that appear most often in customer success jobs across Ohio.
- Bachelor's degree in business, communications, or a related field required
- Demonstrated experience managing B2B or SaaS customer relationships
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level interactions
- Ability to analyze customer usage data and present actionable insights
- Experience collaborating with sales, product, and support teams cross-functionally
Customer Success Jobs in Ohio: Frequently Asked Questions
How do you become a customer success in Ohio?
Customer success roles in Ohio do not require a state-issued license or certification. Most Ohio employers expect a bachelor's degree in business, communications, marketing, or a related field, combined with hands-on experience in account management, technical support, or sales. Earning a vendor-neutral credential such as the SuccessHACKER CSM certification can strengthen your candidacy, and familiarity with Salesforce is a consistent differentiator across Columbus, Cleveland, and Cincinnati hiring markets.
Which companies hire customer successs in Ohio?
Companies currently hiring customer successs in Ohio include JPMorganChase, BrightEdge, and ConstructConnect, per current listings on Migrate Mate as of September 2026. Ohio's concentration of insurance, healthcare technology, and financial software firms means openings appear year-round at both enterprise and mid-market employers headquartered in the state.
Which Ohio cities have the most customer success jobs?
Cincinnati, Columbus, and Wauseon have the most customer success openings in Ohio. Columbus leads because it serves as headquarters for major insurance, financial technology, and SaaS companies, while Cleveland's healthcare and manufacturing technology sector and Cincinnati's consumer goods and fintech employers each generate their own steady pipelines of account management and customer success roles.
Are there remote customer success jobs in Ohio?
Yes, and more than most fields. About 69% of customer success openings tied to Ohio are remote or hybrid as of September 2026, reflecting that the core work of managing accounts, running onboarding calls, and monitoring product usage can be done entirely from a home office. Fully on-site roles are most common at enterprise employers that require regular executive business reviews conducted in person.
How can I get hired as a customer success in Ohio with little or no experience?
The most realistic entry path is moving laterally from a technical support, inside sales, or account coordination role at an Ohio-based SaaS or insurance technology company. Employers like Nationwide, Dispatch, and CoverMyMeds have historically brought on associate customer success managers from their own support and sales development teams. Building a portfolio of documented client outcomes, even from internships or volunteer work, and earning a recognized CSM credential gives candidates a measurable edge in a competitive applicant pool.
Where can I find and apply to customer success jobs in Ohio?
You can find and apply to customer success jobs in Ohio on Migrate Mate, which lists current Ohio openings across Columbus, Cleveland, Cincinnati, and beyond. Search the roles that fit your experience level and specialty, then apply directly to the ones that match your background. No sign-up is required to see the listings.
See All 43 Customer Success Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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