Customer Success Engineer Jobs in Ohio

INTRODUCTION

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE

Responsible for developing and managing complex projects across multiple locations. Thriving in a results-driven environment, this role collaborates closely with the sales team to develop winning technology strategies, design solutions, and promote our portfolio of services. Transitioning to a Specialist and Post-Sales focus, the Senior Solutions Engineer delivers technical presentations, provides support, and executes billable services, ensuring exceptional customer satisfaction. Strong project management skills, customer-centricity, and adaptability are key for success in this role. Join us and drive innovation in technology solutions.

KEY ACCOUNTABILITIES

• Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team.
• Be a problem solver. Provide recommendations and options to help solve problems.
• Execute based on established processes or create a new process to execute against.
• Demonstrate active listening skills. Be curious and willing to ask questions to dive deeper into the needs of the customer.
• Be hypersensitive to the details when composing, processing, and proofing information and data.
• Self-motivation, and the ability to manage through ambiguity while also asking questions for understanding.
• Manage multiple complex projects, customers, and interruptions with ease.
• A strong and proven work ethic, high energy, and outstanding organizational skills.
• Complete ownership of time and task management.
• Analytic ability to gather and summarize data.
• Display a strong sense of emotional intelligence. Be able to relate and communicate effectively with an array of personalities and cultures.
• Demonstrate quantitative analysis and critical thinking skills.
• Work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.
• Travel may be required for company events, training, and customer visits.

EDUCATION + EXPERIENCE + KEY TRAITS

• Technical four-year degree, but experience in lieu of degree will be considered.
• Time management and ability to meet deadlines.
• Strong organizational skills and ability to multitask.
• Problem-solving and decision making.
• Proactivity and self-direction.
• Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.
• This list is not exhaustive or complete. While it represents the primary job functions, there are many related skills that will need to be provided at various times based on the specifics of the project.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

Role does not require supervision of direct and indirect reports, however you may be responsible for delegating work on large projects to other project resources.

DECISION MAKING + REASONING

Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS

• Assigned Sales Team
• Sr. Solutions Consultant
• Director Solutions and Services
• Director Solutions and Services

Physical Requirements

Activity Amount of Time

None Under 1/3 1/3 to 2/3 Over 2/3

Stand X

Walk X

Sit X

Use hands to finger, handle, or feel X

Reach with hands and arms X

Climb or balance X

Stoop, kneel, crouch, or crawl X

Talk or hear X

Lift Up to 25lbs X

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.