Customer Success Engineer Jobs in New York
Customer Success Engineer jobs in New York are in strong demand, with consistent openings concentrated in enterprise software, fintech, and media technology companies and roles available from entry-level through senior and principal levels. The heaviest hiring is in New York City, with additional activity in Albany and Buffalo, where companies like Salesforce, IBM, and Bloomberg maintain substantial New York operations and regularly staff customer success engineering teams. The most sought-after specialties in New York are API integration support, cloud platform onboarding, and enterprise SaaS implementation. Find a role that fits below and apply directly.
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Showing 4 of 180+ Customer Success Engineer jobs
Job Location: Remote US with some travel
Reports to: VP, Customer Success
Compensation: $90,000 - 100,000 USD OTE
About us:
ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com (https://acto.com).
Role Summary:
As a Customer Success Manager, you will be part of ACTO’s growing Customer Success Team managing enterprise and mid-market clients. Your main responsibility will be to build strategic relationships with Executive Stakeholders, success and retention of his clients and additionally the health of each account. You will be responsible for the client journey with ACTO by providing them with proactive guidance, recommendations, best practices, platform training and provide strategic support to implementation specialists on any implementations.
Mission: To become the trusted advisor to the relationship while focusing on the success, retention and growth of each of your client accounts.
Responsibilities:
- Own and manage the growing client base of ACTO enterprise and mid-market accounts including some of the world’s leading organizations in the Pharmaceutical/Medical Devices industries focusing on increasing adoption, customer retention, and customer satisfaction
- Develop a Customer Success strategy for your clients, and successfully onboard new clients, assist to realize value, run executive business reviews and ensure client renewals/growth
- Develop adoption strategy with your customers to drive increase in usage and engagement
- Work with Services team to effectively Onboarding Customers, Train Admins and map out and execute implementation strategy
- Use AI and AI tools to support day to day work, continually improve performance and augment tasks
- Completely immerse yourself and build mastery in ACTO’s mobile solution, business model, and guide clients on best practices to optimize the consumption of ACTO releases (e.g. governance and change management)
- Partner with Onboarding Consultants and Account Executives to ensure successful deployment and engagement with ACTO
- Consult with clients on their internal learning and development strategy and challenge leaders to drive change across their organization
- Develop detailed account plans and manage in conjunction with cross functional teams on an ongoing basis to manage renewals and identify upsell opportunities for each account
- Deliver Executive Business Reviews to senior leaders and key stakeholders to demonstrate ACTO’s value, drive Account Plan execution, and identify upsell opportunities
- Utilize Salesforce, Replicon, and a variety of customer success, productivity, and AI-powered platforms to manage accounts, streamline workflows, and support data-driven decision-making
- Play an integral role as the voice of the client by creating a customer feedback loop with product management to surface client requests and help translate client feedback into product requirements
- Collaborate with the Marketing team to educate clients on new product features/releases by running Webinars, Email Campaigns, and User Meet-ups. In addition, grow customer advocacy initiatives such as case studies, references, customer testimonials, etc.
- Minimum 2 years of experience in a customer success and/or program management role
- Ideal candidates will have worked with customers/vendors on large-scale projects
- Managed large-scale projects and held customers/vendors accountable on timelines, budget, and deliverables
- Worked with enterprise level clients on challenging projects
- Familiarity with and interest in AI tools
- Life-sciences experience preferred
- Bachelor's Degree or Equivalent
- Industry-leading, multiple award-winning technology
- Competitive compensation package
- Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
- Results-driven and collaborative culture that prioritizes employee development and growth
- Remote work with opportunities for in-person collaboration and company travel
- Company MacBook
- Budget for work-from-home set-up
- Monthly work-from-home allowance
- Participation in group benefits plan
- Participation in 401K
- Flexible PTO
We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers. If you have any questions or concerns about this process, please let us know.
We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.
Job Location: Remote US with some travel
Reports to: VP, Customer Success
Compensation: $90,000 - 100,000 USD OTE
About us:
ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com (https://acto.com).
Role Summary:
As a Customer Success Manager, you will be part of ACTO’s growing Customer Success Team managing enterprise and mid-market clients. Your main responsibility will be to build strategic relationships with Executive Stakeholders, success and retention of his clients and additionally the health of each account. You will be responsible for the client journey with ACTO by providing them with proactive guidance, recommendations, best practices, platform training and provide strategic support to implementation specialists on any implementations.
Mission: To become the trusted advisor to the relationship while focusing on the success, retention and growth of each of your client accounts.
Responsibilities:
- Own and manage the growing client base of ACTO enterprise and mid-market accounts including some of the world’s leading organizations in the Pharmaceutical/Medical Devices industries focusing on increasing adoption, customer retention, and customer satisfaction
- Develop a Customer Success strategy for your clients, and successfully onboard new clients, assist to realize value, run executive business reviews and ensure client renewals/growth
- Develop adoption strategy with your customers to drive increase in usage and engagement
- Work with Services team to effectively Onboarding Customers, Train Admins and map out and execute implementation strategy
- Use AI and AI tools to support day to day work, continually improve performance and augment tasks
- Completely immerse yourself and build mastery in ACTO’s mobile solution, business model, and guide clients on best practices to optimize the consumption of ACTO releases (e.g. governance and change management)
- Partner with Onboarding Consultants and Account Executives to ensure successful deployment and engagement with ACTO
- Consult with clients on their internal learning and development strategy and challenge leaders to drive change across their organization
- Develop detailed account plans and manage in conjunction with cross functional teams on an ongoing basis to manage renewals and identify upsell opportunities for each account
- Deliver Executive Business Reviews to senior leaders and key stakeholders to demonstrate ACTO’s value, drive Account Plan execution, and identify upsell opportunities
- Utilize Salesforce, Replicon, and a variety of customer success, productivity, and AI-powered platforms to manage accounts, streamline workflows, and support data-driven decision-making
- Play an integral role as the voice of the client by creating a customer feedback loop with product management to surface client requests and help translate client feedback into product requirements
- Collaborate with the Marketing team to educate clients on new product features/releases by running Webinars, Email Campaigns, and User Meet-ups. In addition, grow customer advocacy initiatives such as case studies, references, customer testimonials, etc.
- Minimum 2 years of experience in a customer success and/or program management role
- Ideal candidates will have worked with customers/vendors on large-scale projects
- Managed large-scale projects and held customers/vendors accountable on timelines, budget, and deliverables
- Worked with enterprise level clients on challenging projects
- Familiarity with and interest in AI tools
- Life-sciences experience preferred
- Bachelor's Degree or Equivalent
- Industry-leading, multiple award-winning technology
- Competitive compensation package
- Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
- Results-driven and collaborative culture that prioritizes employee development and growth
- Remote work with opportunities for in-person collaboration and company travel
- Company MacBook
- Budget for work-from-home set-up
- Monthly work-from-home allowance
- Participation in group benefits plan
- Participation in 401K
- Flexible PTO
We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers. If you have any questions or concerns about this process, please let us know.
We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.
See All 180+ Customer Success Engineer Jobs in New York
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Find JobsCustomer Success Engineer Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Engineer Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software37
- Consulting & Professional Services4
- Retail3
- Marketing & Advertising3
- Banking & Financial Services3
What New York Employers Look For
The qualifications that appear most often in customer success engineer jobs across New York.
- Bachelor's degree in computer science, engineering, information systems, or a related technical field
- Hands-on experience with SaaS platforms, APIs, or cloud-based software products
- Strong technical troubleshooting skills with the ability to diagnose customer-facing issues
- Proven ability to manage multiple enterprise accounts and drive product adoption
- Experience with CRM and customer success tools such as Salesforce, Gainsight, or Zendesk
- Excellent written and verbal communication skills for a technical and executive audience
Customer Success Engineer Jobs in New York: Frequently Asked Questions
How do you become a customer success engineer in New York?
Customer success engineering in New York does not require a state-issued license or registration, so the path runs through technical education and product experience. Most New York employers expect a bachelor's degree in computer science, engineering, or information systems, combined with hands-on experience in SaaS support, solutions engineering, or technical account management. Candidates who build proficiency with cloud platforms and earn vendor certifications from companies like AWS, Salesforce, or Google Cloud strengthen their competitiveness in New York's enterprise-heavy market.
Which companies hire customer success engineers in New York?
Employers hiring customer success engineers in New York right now include TABS, Smartly, and Smartly.io Solutions, based on current listings on Migrate Mate as of August 2026. New York's concentration of enterprise software, financial services technology, and media companies means demand for customer success engineers here tends to be steady and skews toward complex, high-value account environments.
Which New York cities have the most customer success engineer jobs?
New York, Brooklyn, and New York State have the most customer success engineer openings in New York. New York City dominates because it is home to the dense concentration of enterprise software vendors, fintech firms, and media technology companies that rely most heavily on customer success engineering teams, while Buffalo and Albany generate openings through regional tech employers, healthcare IT companies, and state-adjacent technology operations.
Are there remote customer success engineer jobs in New York?
Yes, and more than most fields. About 72% of customer success engineer openings tied to New York are remote or hybrid as of August 2026, reflecting the desk-based, software-driven nature of the work. The parts of the role most commonly offered remotely are onboarding, account check-ins, and technical support calls, while roles requiring on-site implementation or in-person executive business reviews are more likely to require a New York City presence.
How can I get hired as a customer success engineer in New York with little or no experience?
The most realistic entry path is through a technical support or solutions associate role at a New York-based SaaS company, which provides the product exposure and customer interaction that customer success engineering builds on. Large New York employers in enterprise software and fintech often hire associate customer success engineers or technical onboarding specialists as structured entry points. Adjacent roles in IT helpdesk, QA, or technical implementation at New York firms also transfer well. A Salesforce Administrator or AWS Cloud Practitioner certification adds concrete credibility for candidates without direct experience.
Where can I find and apply to customer success engineer jobs in New York?
You can find and apply to customer success engineer jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 180+ Customer Success Engineer Jobs in New York
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