Support Analyst Jobs in New York
Support Analyst jobs in New York concentrate heavily in financial services, healthcare IT, and enterprise technology, making the state one of the most active markets for the role at every level from entry-level helpdesk to senior infrastructure support. New York City anchors the bulk of hiring, with additional demand in Buffalo and Albany, where major employers like JPMorgan Chase, NYC Health + Hospitals, and IBM maintain large support operations. The most sought-after specializations include IT service desk, application support, and ERP systems support. See the openings below and apply to the ones that match your experience.
Find Support Analyst JobsOverview
Showing 5 of 46+ Support Analyst jobs
Analyst, Front Office Support
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As an Analyst for Front Office Support, you will support global Sales and Trading desks through timely trade lifecycle management and the efficient resolution of trade-related queries and issues.
Based within Markets COO, you will support activities across ANZ Banking Group and ANZ Securities Incorporated, working across Global Markets asset classes including FX, Rates, Credit, Money Markets and Commodities. You will partner closely with Front Office, Operations and other support teams to ensure trades are captured, processed and reported accurately while supporting continuous improvement initiatives
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: New York, USA
Role Type: Full-time, Permanent
What will your day look like?
As an Analyst for Front Office Support, you will:
- Manage post-trade lifecycle activities to ensure accurate trade capture, reporting and adherence to operational controls
- Monitor, investigate and resolve trade-related queries and exceptions in partnership with Sales, Trading and support teams
- Support user acceptance testing (UAT) for system enhancements, workflow improvements, booking model changes and new product initiatives
- Collaborate with stakeholders across Front Office, Operations and enablement functions to identify and resolve business issues
- Identify and implement process improvements that enhance client service, reduce operational risk and improve efficiency
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Knowledge of Global Markets products, particularly FX, Rates, Credit, and Money Markets products, and an understanding of trade lifecycle processes
- Strong knowledge of XVA concepts and associated trade lifecycle processes
- Advanced Excel skills, including the ability to analyse complex datasets and develop reporting solutions
- Proven ability to build and enhance Excel/VBA tools to support business processes, reporting and operational efficiency
- Strong analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions
- Excellent communication and stakeholder management skills
- A proactive and organised approach, with the ability to manage competing priorities and deliver high-quality outcomes
- Strong customer focus balanced with a disciplined approach to controls, governance and risk management
- Exposure to User Acceptance Testing (UAT), system enhancements and process improvement initiatives
- Experience supporting Front Office, Middle Office or Markets Operations environments
- Knowledge of financial markets operational processes and trade support functions
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can
Compensation
The base salary range for this position is US$ 71,250 – 80,750 annual.
This range is determined by the job, location and level of expertise required for this specific role. The final salary offered will consider your capabilities, skills and knowledge.
Job Posting End Date
10/10/2026, 11.59pm, (Melbourne Australia)
Analyst, Front Office Support
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As an Analyst for Front Office Support, you will support global Sales and Trading desks through timely trade lifecycle management and the efficient resolution of trade-related queries and issues.
Based within Markets COO, you will support activities across ANZ Banking Group and ANZ Securities Incorporated, working across Global Markets asset classes including FX, Rates, Credit, Money Markets and Commodities. You will partner closely with Front Office, Operations and other support teams to ensure trades are captured, processed and reported accurately while supporting continuous improvement initiatives
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: New York, USA
Role Type: Full-time, Permanent
What will your day look like?
As an Analyst for Front Office Support, you will:
- Manage post-trade lifecycle activities to ensure accurate trade capture, reporting and adherence to operational controls
- Monitor, investigate and resolve trade-related queries and exceptions in partnership with Sales, Trading and support teams
- Support user acceptance testing (UAT) for system enhancements, workflow improvements, booking model changes and new product initiatives
- Collaborate with stakeholders across Front Office, Operations and enablement functions to identify and resolve business issues
- Identify and implement process improvements that enhance client service, reduce operational risk and improve efficiency
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Knowledge of Global Markets products, particularly FX, Rates, Credit, and Money Markets products, and an understanding of trade lifecycle processes
- Strong knowledge of XVA concepts and associated trade lifecycle processes
- Advanced Excel skills, including the ability to analyse complex datasets and develop reporting solutions
- Proven ability to build and enhance Excel/VBA tools to support business processes, reporting and operational efficiency
- Strong analytical and problem-solving skills, with the ability to investigate issues and identify practical solutions
- Excellent communication and stakeholder management skills
- A proactive and organised approach, with the ability to manage competing priorities and deliver high-quality outcomes
- Strong customer focus balanced with a disciplined approach to controls, governance and risk management
- Exposure to User Acceptance Testing (UAT), system enhancements and process improvement initiatives
- Experience supporting Front Office, Middle Office or Markets Operations environments
- Knowledge of financial markets operational processes and trade support functions
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can
Compensation
The base salary range for this position is US$ 71,250 – 80,750 annual.
This range is determined by the job, location and level of expertise required for this specific role. The final salary offered will consider your capabilities, skills and knowledge.
Job Posting End Date
10/10/2026, 11.59pm, (Melbourne Australia)
See All 46 Support Analyst Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
Support Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Education
- Science & Research
- Consulting & Professional Services
What New York Employers Look For
The qualifications that appear most often in support analyst jobs across New York.
- Bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ticketing systems such as ServiceNow or Jira
- Strong troubleshooting skills across hardware, software, and network issues
- Familiarity with ITIL frameworks and service desk best practices
- Experience supporting enterprise applications including Microsoft 365 and Active Directory
- Clear written and verbal communication skills for end-user and stakeholder interaction
Support Analyst Jobs in New York: Frequently Asked Questions
How do you become a support analyst in New York?
Most support analyst roles in New York require a bachelor's degree in information technology, computer science, or a related field, though some employers accept an associate degree combined with relevant experience. New York does not require a state-issued license for this role, but industry certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are widely preferred by New York employers, particularly in financial services and healthcare IT. Building hands-on experience through internships or helpdesk roles at New York institutions strengthens candidacy significantly.
Which companies hire support analysts in New York?
New York support analyst roles are posted by Citi, Adaptation, and Wilson Elser and others right now, based on current listings on Migrate Mate as of September 2026. New York's concentration of large financial institutions, hospital networks, and enterprise technology firms means consistent demand from employers with substantial internal IT support operations.
Which New York cities have the most support analyst jobs?
New York, Manhattan, and Clifton Park have the most support analyst openings in New York. New York City dominates because of its dense concentration of financial institutions, law firms, media companies, and hospital systems, all of which maintain large IT support teams, while Buffalo and Albany generate steady demand through healthcare networks, state government agencies, and regional corporate offices.
Are there remote support analyst jobs in New York?
Yes, and more than many technical roles, since support analysts in application support and service desk functions can often work remotely when hands-on hardware access is not required. About 62% of support analyst openings tied to New York are remote or hybrid as of September 2026, reflecting strong employer flexibility in the sector. Application support and software troubleshooting roles tend to be the most remote-friendly, while on-site hardware and infrastructure support roles typically require in-person presence.
How can I get hired as a support analyst in New York with little or no experience?
The most realistic entry path is starting in a helpdesk or IT technician role at a New York employer, then moving into support analyst work as you build system knowledge. Large New York institutions such as NYC Health + Hospitals and major financial firms regularly hire entry-level IT support associates who demonstrate strong problem-solving ability. Earning a CompTIA A+ or ITIL Foundation certification before applying gives candidates a concrete edge, and completing an internship or co-op through a New York university IT department or corporate program builds the practical exposure employers expect.
Where can I find and apply to support analyst jobs in New York?
You can find and apply to support analyst jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 46 Support Analyst Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Analyst Jobs