Support Analyst Jobs in New York
Support Analyst jobs in New York concentrate heavily in financial services, healthcare IT, and enterprise technology, making the state one of the most active markets for the role at every level from entry-level helpdesk to senior infrastructure support. New York City anchors the bulk of hiring, with additional demand in Buffalo and Albany, where major employers like JPMorgan Chase, NYC Health + Hospitals, and IBM maintain large support operations. The most sought-after specializations include IT service desk, application support, and ERP systems support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 73+ Support Analyst jobs
General Department Description
Global Transaction Banking Department Americas (GTBA) Office provides various transaction banking solutions, such as payment/collection services, cash management, liquidity management, trade finance (conventional L/C, Supply Chain Management, Stand-by LC), Commercial Card and FX and Treasury related products and solutions. The Department promotes our products and solutions to our corporate customers, primarily Japanese and US corporate customers.
Summary
Our Cash Management Technical Support team, based in New York and Los Angeles, is responsible for providing technical and operational support relating to the onboarding and ongoing maintenance of customer relationships who utilize the GTBA suite of products and services, primarily through our online channels. In addition to working most closely with our Documentation and Registration and Implementation teams, Customer Technical Support works closely with stakeholders in Cash Product Development, Cash Sales, Coverage Bankers and Business Administration staff in the Americas. Key stakeholders also sit overseas in GTBD Tokyo and our coverage bankers throughout Japan. The client base consists mainly of Japanese subsidiaries operating in the Americas, primarily in the United States, although the team also services some non-Japanese customers in the Americas and customers who manage their transaction business out of Asia, primarily Japan.
Principal Duties And Responsibilities
Cash Management Technical Support team members provide key operational support to the customer onboarding process and ongoing support to existing customers using GTBA’s Cash Products. You have experience in a customer-facing role.
- Develop a strong relationship with internal stakeholders
- Develop a practical understanding of our product offering (payments, collections and information reporting) and channels as this relates to the role
- Provide support to our customers, including:
- Provide initial customer training in use of our online channels
- Provide ongoing support to customers and troubleshoot issues related to our online channels
- Promptly respond to customer inquiries
- Proactively communicate customer issues to stakeholders
- Maintain a log of incoming inquiries
- Creation and handling of some customer documentation as it relates to ongoing servicing
- Participate in projects related to product development, including user testing
- Distribute certain monthly reports to customers
- Understand team processes and suggest process improvements, as applicable
- Actively participate in other assigned duties and projects as required from time-to-time
Key Requirements And Attributes
- Strong verbal and written communication skills
- Business level proficiency in English, if not native
- 1+ years of experience with cash management preferred; will also consider candidates with B2B sales experience
- Ability to manage multiple step processes with strong prioritization skills in a complex, fast-paced environment
- Demonstrates basic problem-solving abilities and willing to take on responsibility
- Desire to learn our systems especially as this relates to company and user registration processes
- Hands-on and positive can-do work attitude towards complex internal processes
- Ability to work with staff of all levels and across teams and departments
- Excellent experience with Microsoft Office product suite (PowerPoint and Word) and proficient in Excel
Nice-to-Have Skills And Education
- Japanese language skills preferred, but not essential if the candidate can demonstrate experience working successfully in a multi-cultural environment
- Bachelor's degree preferred or relevant work experience
The expected base salary ranges from $85,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Greenhill & Co., Inc., part of Mizuho Americas, is focused on providing financial advice on significant mergers, acquisitions, restructurings, financings and capital raising to corporations, partnerships, institutions and governments globally. It acts on behalf of clients throughout the world from its offices in the Americas, EMEA, and APAC.
We are an equal employment opportunity employer, and we comply with applicable laws prohibiting discrimination in all of the jurisdictions where we operate.
AA Employer - M/F/Disability/Veteran. Accommodations are available upon request for applicants with disabilities and other covered reasons in accordance with applicable law.
We participate in the E-Verify program. We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing, as permitted by applicable law.
General Department Description
Global Transaction Banking Department Americas (GTBA) Office provides various transaction banking solutions, such as payment/collection services, cash management, liquidity management, trade finance (conventional L/C, Supply Chain Management, Stand-by LC), Commercial Card and FX and Treasury related products and solutions. The Department promotes our products and solutions to our corporate customers, primarily Japanese and US corporate customers.
Summary
Our Cash Management Technical Support team, based in New York and Los Angeles, is responsible for providing technical and operational support relating to the onboarding and ongoing maintenance of customer relationships who utilize the GTBA suite of products and services, primarily through our online channels. In addition to working most closely with our Documentation and Registration and Implementation teams, Customer Technical Support works closely with stakeholders in Cash Product Development, Cash Sales, Coverage Bankers and Business Administration staff in the Americas. Key stakeholders also sit overseas in GTBD Tokyo and our coverage bankers throughout Japan. The client base consists mainly of Japanese subsidiaries operating in the Americas, primarily in the United States, although the team also services some non-Japanese customers in the Americas and customers who manage their transaction business out of Asia, primarily Japan.
Principal Duties And Responsibilities
Cash Management Technical Support team members provide key operational support to the customer onboarding process and ongoing support to existing customers using GTBA’s Cash Products. You have experience in a customer-facing role.
- Develop a strong relationship with internal stakeholders
- Develop a practical understanding of our product offering (payments, collections and information reporting) and channels as this relates to the role
- Provide support to our customers, including:
- Provide initial customer training in use of our online channels
- Provide ongoing support to customers and troubleshoot issues related to our online channels
- Promptly respond to customer inquiries
- Proactively communicate customer issues to stakeholders
- Maintain a log of incoming inquiries
- Creation and handling of some customer documentation as it relates to ongoing servicing
- Participate in projects related to product development, including user testing
- Distribute certain monthly reports to customers
- Understand team processes and suggest process improvements, as applicable
- Actively participate in other assigned duties and projects as required from time-to-time
Key Requirements And Attributes
- Strong verbal and written communication skills
- Business level proficiency in English, if not native
- 1+ years of experience with cash management preferred; will also consider candidates with B2B sales experience
- Ability to manage multiple step processes with strong prioritization skills in a complex, fast-paced environment
- Demonstrates basic problem-solving abilities and willing to take on responsibility
- Desire to learn our systems especially as this relates to company and user registration processes
- Hands-on and positive can-do work attitude towards complex internal processes
- Ability to work with staff of all levels and across teams and departments
- Excellent experience with Microsoft Office product suite (PowerPoint and Word) and proficient in Excel
Nice-to-Have Skills And Education
- Japanese language skills preferred, but not essential if the candidate can demonstrate experience working successfully in a multi-cultural environment
- Bachelor's degree preferred or relevant work experience
The expected base salary ranges from $85,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Greenhill & Co., Inc., part of Mizuho Americas, is focused on providing financial advice on significant mergers, acquisitions, restructurings, financings and capital raising to corporations, partnerships, institutions and governments globally. It acts on behalf of clients throughout the world from its offices in the Americas, EMEA, and APAC.
We are an equal employment opportunity employer, and we comply with applicable laws prohibiting discrimination in all of the jurisdictions where we operate.
AA Employer - M/F/Disability/Veteran. Accommodations are available upon request for applicants with disabilities and other covered reasons in accordance with applicable law.
We participate in the E-Verify program. We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing, as permitted by applicable law.
See All 73 Support Analyst Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
Support Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Education
- Science & Research
- Telecommunications
- Investment & Asset Management
What New York Employers Look For
The qualifications that appear most often in support analyst jobs across New York.
- Bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ticketing systems such as ServiceNow or Jira
- Strong troubleshooting skills across hardware, software, and network issues
- Familiarity with ITIL frameworks and service desk best practices
- Experience supporting enterprise applications including Microsoft 365 and Active Directory
- Clear written and verbal communication skills for end-user and stakeholder interaction
Support Analyst Jobs in New York: Frequently Asked Questions
How do you become a support analyst in New York?
Most support analyst roles in New York require a bachelor's degree in information technology, computer science, or a related field, though some employers accept an associate degree combined with relevant experience. New York does not require a state-issued license for this role, but industry certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are widely preferred by New York employers, particularly in financial services and healthcare IT. Building hands-on experience through internships or helpdesk roles at New York institutions strengthens candidacy significantly.
Which companies hire support analysts in New York?
New York support analyst roles are posted by Citi, Nomura, and M&T Bank and others right now, based on current listings on Migrate Mate as of November 2026. New York's concentration of large financial institutions, hospital networks, and enterprise technology firms means consistent demand from employers with substantial internal IT support operations.
Which New York cities have the most support analyst jobs?
New York, Albany, and Buffalo have the most support analyst openings in New York. New York City dominates because of its dense concentration of financial institutions, law firms, media companies, and hospital systems, all of which maintain large IT support teams, while Buffalo and Albany generate steady demand through healthcare networks, state government agencies, and regional corporate offices.
Are there remote support analyst jobs in New York?
Yes, and more than many technical roles, since support analysts in application support and service desk functions can often work remotely when hands-on hardware access is not required. About 68% of support analyst openings tied to New York are remote or hybrid as of November 2026, reflecting strong employer flexibility in the sector. Application support and software troubleshooting roles tend to be the most remote-friendly, while on-site hardware and infrastructure support roles typically require in-person presence.
How can I get hired as a support analyst in New York with little or no experience?
The most realistic entry path is starting in a helpdesk or IT technician role at a New York employer, then moving into support analyst work as you build system knowledge. Large New York institutions such as NYC Health + Hospitals and major financial firms regularly hire entry-level IT support associates who demonstrate strong problem-solving ability. Earning a CompTIA A+ or ITIL Foundation certification before applying gives candidates a concrete edge, and completing an internship or co-op through a New York university IT department or corporate program builds the practical exposure employers expect.
Where can I find and apply to support analyst jobs in New York?
You can find and apply to support analyst jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 73 Support Analyst Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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