Support Analyst Jobs in New York
Support Analyst jobs in New York concentrate heavily in financial services, healthcare IT, and enterprise technology, making the state one of the most active markets for the role at every level from entry-level helpdesk to senior infrastructure support. New York City anchors the bulk of hiring, with additional demand in Buffalo and Albany, where major employers like JPMorgan Chase, NYC Health + Hospitals, and IBM maintain large support operations. The most sought-after specializations include IT service desk, application support, and ERP systems support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 57+ Support Analyst jobs
Company overview
Department Overview:
Role Description:
- Trading support role within the Rates Derivatives Middle Office, covering the swaps and options trading desks
- Daily trade capture and verification of all trades including: swaptions, bermudans, caps/floors, bond futures, interest rate futures, options on futures, bond options, swaps, forward rate agreements and cash bonds
- Production and validation of risk and P&L
- Dealing with queries and ad-hoc requests from front office, risk, compliance, finance and operations
- Assist the Options desk in managing daily swaption, CBOT, and CME option expiry risk
- End of day official market production – building and maintaining NGFP-NY market
- High level of client service provided to both internal and external stakeholders
- High level of accuracy required in trade verification with minimal errors expected
- Ability to manage multiple issues and effectively prioritize workload
- Contribution to ongoing development of STP and control environment
Skills, experience, qualifications and knowledge required:
- 1+ years of experience in a trade support / middle office role within Rates Derivatives
- Understanding of interest rate products
- Familiarity in dealing with risk and explain P&L
- High level of proficiency with Excel
Nomura Leadership Behaviours
- Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
- Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
- Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
- Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
- Inclusion: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
- base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Nomura is an Equal Opportunity Employer
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Company overview
Department Overview:
Role Description:
- Trading support role within the Rates Derivatives Middle Office, covering the swaps and options trading desks
- Daily trade capture and verification of all trades including: swaptions, bermudans, caps/floors, bond futures, interest rate futures, options on futures, bond options, swaps, forward rate agreements and cash bonds
- Production and validation of risk and P&L
- Dealing with queries and ad-hoc requests from front office, risk, compliance, finance and operations
- Assist the Options desk in managing daily swaption, CBOT, and CME option expiry risk
- End of day official market production – building and maintaining NGFP-NY market
- High level of client service provided to both internal and external stakeholders
- High level of accuracy required in trade verification with minimal errors expected
- Ability to manage multiple issues and effectively prioritize workload
- Contribution to ongoing development of STP and control environment
Skills, experience, qualifications and knowledge required:
- 1+ years of experience in a trade support / middle office role within Rates Derivatives
- Understanding of interest rate products
- Familiarity in dealing with risk and explain P&L
- High level of proficiency with Excel
Nomura Leadership Behaviours
- Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
- Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
- Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
- Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
- Inclusion: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
- base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Nomura is an Equal Opportunity Employer
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
See All 57 Support Analyst Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
Support Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Construction & Real Estate
- Banking & Financial Services
- Investment & Asset Management
- Food & Beverage
What New York Employers Look For
The qualifications that appear most often in support analyst jobs across New York.
- Bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ticketing systems such as ServiceNow or Jira
- Strong troubleshooting skills across hardware, software, and network issues
- Familiarity with ITIL frameworks and service desk best practices
- Experience supporting enterprise applications including Microsoft 365 and Active Directory
- Clear written and verbal communication skills for end-user and stakeholder interaction
Support Analyst Jobs in New York: Frequently Asked Questions
How do you become a support analyst in New York?
Most support analyst roles in New York require a bachelor's degree in information technology, computer science, or a related field, though some employers accept an associate degree combined with relevant experience. New York does not require a state-issued license for this role, but industry certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are widely preferred by New York employers, particularly in financial services and healthcare IT. Building hands-on experience through internships or helpdesk roles at New York institutions strengthens candidacy significantly.
Which companies hire support analysts in New York?
New York support analyst roles are posted by Citi, Rain, and EMCOR and others right now, based on current listings on Migrate Mate as of August 2026. New York's concentration of large financial institutions, hospital networks, and enterprise technology firms means consistent demand from employers with substantial internal IT support operations.
Which New York cities have the most support analyst jobs?
New York, Buffalo, and Syracuse have the most support analyst openings in New York. New York City dominates because of its dense concentration of financial institutions, law firms, media companies, and hospital systems, all of which maintain large IT support teams, while Buffalo and Albany generate steady demand through healthcare networks, state government agencies, and regional corporate offices.
Are there remote support analyst jobs in New York?
Yes, and more than many technical roles, since support analysts in application support and service desk functions can often work remotely when hands-on hardware access is not required. About 41% of support analyst openings tied to New York are remote or hybrid as of August 2026, reflecting strong employer flexibility in the sector. Application support and software troubleshooting roles tend to be the most remote-friendly, while on-site hardware and infrastructure support roles typically require in-person presence.
How can I get hired as a support analyst in New York with little or no experience?
The most realistic entry path is starting in a helpdesk or IT technician role at a New York employer, then moving into support analyst work as you build system knowledge. Large New York institutions such as NYC Health + Hospitals and major financial firms regularly hire entry-level IT support associates who demonstrate strong problem-solving ability. Earning a CompTIA A+ or ITIL Foundation certification before applying gives candidates a concrete edge, and completing an internship or co-op through a New York university IT department or corporate program builds the practical exposure employers expect.
Where can I find and apply to support analyst jobs in New York?
You can find and apply to support analyst jobs in New York on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 57 Support Analyst Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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