Support Analyst Jobs in North Carolina
Support Analyst jobs in North Carolina are concentrated in Charlotte, Raleigh, and Durham, where demand runs from entry-level help desk roles to senior enterprise support positions across financial services, technology, and healthcare IT. Major employers with lasting North Carolina footprints include Bank of America, Lenovo, and Duke University Health System, each maintaining large support operations in the state. The most in-demand specialties are IT service desk support, application support, and systems administration. See the openings below and apply to the ones that match your experience.
Find Support Analyst JobsOverview
Showing 5 of 45+ Support Analyst jobs
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
General Description of the Job Class
The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices. The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to identify the solution.
Duties and Responsibilities of this Level
Level 1
- Under direct supervision, provide accurate, timely, and effective solutions for end user computer problems to ensure end user productivity.
- Provide timely response to customers, in accordance with service level agreements.
- Research, resolve and respond to incidents and requests reported by customers regarding end user devices, (e.g. workstations, printers, peripheral devices, etc.) along with some ancillary support for application issues. Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
- Communicate issues effectively to customers, team members, technical experts and management. Maintain regular communication with all impacted groups until the project/problem/task is brought to resolution.
- Respond to routine customer questions about usability and functionality of hardware and applications. Provide basic education and training to customers, as necessary.
- Maintain accurate information and data regarding end-user issues within the tracking system.
- Update asset management system to correctly record the life cycle and status of desktop hardware, peripherals, and software.
- Test and ensure applications are correctly installed and configured on workstations.
- Participate in team projects to enhance the technical infrastructure or improve the problem resolution process.
- Maintain accurate documentation of all procedures regarding end user device support and operations.
- Engage with customers and DHTS internal resources to identify trends, training opportunities, and service improvement opportunities.
- May participate in 24X7 on call rotation.
- Assist and support the Security Office and Device Support leadership in monitoring and scanning for security and risk. Ensure that the appropriate security measures are to taken in day-to-day work.
- Remain well-informed of all HIPAA, security, and privacy requirements. Responsible for reporting any compliance breaches or concerns to the appropriate resource (management, IT Security Office, Compliance Office, Human Resources, etc.).
- Perform other related duties incidental to the work described herein.
- Assist in the identification and evaluation of customer business problems that require an IT solution. Collaborate with IT partners to develop recommendations for addressing the problem.
- Assist in the evaluation of new application requirements, providing technical feedback and onsite assistance.
- Consult with client area management regarding PC equipment problems or malfunctions and recommend solutions.
- Perform selective activities of desktop computing management including software and hardware configuration, testing, scheduling, installations, moves, updates, upgrades, preventive maintenance, vendor returns and asset management.
- Respond to complex customer questions about usability and functionality of hardware and applications. Provide advanced education and training to customers, as necessary.
- May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
- May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
- Use advanced technical knowledge to troubleshoot problems, identify root cause, and bring problem to resolution.
- Responsible for administration of computer images, deployment, and standardization of centrally managed software applications and processes.
- Manage departmental projects and initiatives, ensuring timely response/feedback to customers.
- Provide second/third level end user PC support.
- Coordinate configuration/installation and general troubleshooting of PC hardware and software.
- Implements hardware and software testing.
- Directs end user training and documentation.
- Provides status reports, problem summaries, and project status as required.
- Oversee selective activities of desktop computing management including software and hardware configuration, testing, scheduling, installations, moves, updates, upgrades, preventive maintenance, vendor returns, and asset management.
- Monitor and scan for security vulnerabilities and risk in order to minimize threat to the network enterprise infrastructure for both operating systems and standard applications.
- Assist in evaluating new requirements and recommend new processes and standards as appropriate. Assist in defining standards, guidelines, best practices, and metrics.
- Design and execute project plans, define job scope, and work with the business owners and project managers in the implementation and deployment of assigned projects.
- Facilitate team projects to enhance the technical infrastructure or improve the quality or efficiency of the problem resolution process.
- Build and deploy software distribution packages for designated applications.
- Upgrade and/or update software to latest version.
- Train technical support personnel in the use and support of new products and systems.
Education:
Associate’s degree in a related field, or two years of equivalent technical experience required.
Experience:
Level 1- One year of IT experience required.
Level 2- Three years of IT experience required, to include one year in an IT-related device support environment.
Level 3- Five years of IT experience required, to include one year in an IT-related device support environment.
Degrees, Licensure, and/or Certification:
Must have a current N.C. driver’s license
Knowledge, Skills, and Abilities:
Level 1-
- Basic technical knowledge and computer skills, in order to support Windows platforms, Mac platforms, Windows applications and mobile computing devices.
- Knowledge of networking fundamentals
- Strong customer service and interpersonal skills, including telephone etiquette
- Strong oral and written communication skills as well as technical documentation skills
- Strong problem solving skills
- Strong time management skills
- Ability to use device standards and follow guidelines, as well as help others interpret policy
- Must be able to lift 50 pounds or more
- May be required to drive personal vehicle to conduct Duke business/deliver and install computer equipment
- Advanced technical knowledge and computer skills, in order to support Windows platforms, Mac platforms, Windows applications and mobile computing devices.
- Advanced customer service and interpersonal skills, including telephone etiquette
- Advanced oral and written communication skills as well as technical documentation skills
- Advanced problem solving skills
- Advanced time management skills
- Advanced understanding networking fundamentals.
- Advanced understanding and knowledge of workstation remote management and software distribution
- Advance knowledge of imaging, patch management, scripting/automation, and software packaging technologies and processes
- In-depth knowledge and understanding of desktop operating systems methodologies (file system, registry, services, etc.) as well as system tools and remote desktop support
- Basic knowledge of project management
- Ability to work effectively with customers at all levels as well as with outside vendors and contractors
- Strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
General Description of the Job Class
The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices. The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to identify the solution.
Duties and Responsibilities of this Level
Level 1
- Under direct supervision, provide accurate, timely, and effective solutions for end user computer problems to ensure end user productivity.
- Provide timely response to customers, in accordance with service level agreements.
- Research, resolve and respond to incidents and requests reported by customers regarding end user devices, (e.g. workstations, printers, peripheral devices, etc.) along with some ancillary support for application issues. Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert.
- Communicate issues effectively to customers, team members, technical experts and management. Maintain regular communication with all impacted groups until the project/problem/task is brought to resolution.
- Respond to routine customer questions about usability and functionality of hardware and applications. Provide basic education and training to customers, as necessary.
- Maintain accurate information and data regarding end-user issues within the tracking system.
- Update asset management system to correctly record the life cycle and status of desktop hardware, peripherals, and software.
- Test and ensure applications are correctly installed and configured on workstations.
- Participate in team projects to enhance the technical infrastructure or improve the problem resolution process.
- Maintain accurate documentation of all procedures regarding end user device support and operations.
- Engage with customers and DHTS internal resources to identify trends, training opportunities, and service improvement opportunities.
- May participate in 24X7 on call rotation.
- Assist and support the Security Office and Device Support leadership in monitoring and scanning for security and risk. Ensure that the appropriate security measures are to taken in day-to-day work.
- Remain well-informed of all HIPAA, security, and privacy requirements. Responsible for reporting any compliance breaches or concerns to the appropriate resource (management, IT Security Office, Compliance Office, Human Resources, etc.).
- Perform other related duties incidental to the work described herein.
- Assist in the identification and evaluation of customer business problems that require an IT solution. Collaborate with IT partners to develop recommendations for addressing the problem.
- Assist in the evaluation of new application requirements, providing technical feedback and onsite assistance.
- Consult with client area management regarding PC equipment problems or malfunctions and recommend solutions.
- Perform selective activities of desktop computing management including software and hardware configuration, testing, scheduling, installations, moves, updates, upgrades, preventive maintenance, vendor returns and asset management.
- Respond to complex customer questions about usability and functionality of hardware and applications. Provide advanced education and training to customers, as necessary.
- May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
- May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
- Use advanced technical knowledge to troubleshoot problems, identify root cause, and bring problem to resolution.
- Responsible for administration of computer images, deployment, and standardization of centrally managed software applications and processes.
- Manage departmental projects and initiatives, ensuring timely response/feedback to customers.
- Provide second/third level end user PC support.
- Coordinate configuration/installation and general troubleshooting of PC hardware and software.
- Implements hardware and software testing.
- Directs end user training and documentation.
- Provides status reports, problem summaries, and project status as required.
- Oversee selective activities of desktop computing management including software and hardware configuration, testing, scheduling, installations, moves, updates, upgrades, preventive maintenance, vendor returns, and asset management.
- Monitor and scan for security vulnerabilities and risk in order to minimize threat to the network enterprise infrastructure for both operating systems and standard applications.
- Assist in evaluating new requirements and recommend new processes and standards as appropriate. Assist in defining standards, guidelines, best practices, and metrics.
- Design and execute project plans, define job scope, and work with the business owners and project managers in the implementation and deployment of assigned projects.
- Facilitate team projects to enhance the technical infrastructure or improve the quality or efficiency of the problem resolution process.
- Build and deploy software distribution packages for designated applications.
- Upgrade and/or update software to latest version.
- Train technical support personnel in the use and support of new products and systems.
Education:
Associate’s degree in a related field, or two years of equivalent technical experience required.
Experience:
Level 1- One year of IT experience required.
Level 2- Three years of IT experience required, to include one year in an IT-related device support environment.
Level 3- Five years of IT experience required, to include one year in an IT-related device support environment.
Degrees, Licensure, and/or Certification:
Must have a current N.C. driver’s license
Knowledge, Skills, and Abilities:
Level 1-
- Basic technical knowledge and computer skills, in order to support Windows platforms, Mac platforms, Windows applications and mobile computing devices.
- Knowledge of networking fundamentals
- Strong customer service and interpersonal skills, including telephone etiquette
- Strong oral and written communication skills as well as technical documentation skills
- Strong problem solving skills
- Strong time management skills
- Ability to use device standards and follow guidelines, as well as help others interpret policy
- Must be able to lift 50 pounds or more
- May be required to drive personal vehicle to conduct Duke business/deliver and install computer equipment
- Advanced technical knowledge and computer skills, in order to support Windows platforms, Mac platforms, Windows applications and mobile computing devices.
- Advanced customer service and interpersonal skills, including telephone etiquette
- Advanced oral and written communication skills as well as technical documentation skills
- Advanced problem solving skills
- Advanced time management skills
- Advanced understanding networking fundamentals.
- Advanced understanding and knowledge of workstation remote management and software distribution
- Advance knowledge of imaging, patch management, scripting/automation, and software packaging technologies and processes
- In-depth knowledge and understanding of desktop operating systems methodologies (file system, registry, services, etc.) as well as system tools and remote desktop support
- Basic knowledge of project management
- Ability to work effectively with customers at all levels as well as with outside vendors and contractors
- Strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
See All 45 Support Analyst Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Support Analyst Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Education
- Manufacturing
- Law & Legal Services
What North Carolina Employers Look For
The qualifications that appear most often in support analyst jobs across North Carolina.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong troubleshooting skills across Windows, macOS, and common enterprise applications
- CompTIA A+, CompTIA Network+, or Microsoft certification preferred by most employers
- Clear written and verbal communication skills for end-user and stakeholder interaction
- Familiarity with ITIL frameworks and service delivery best practices
Support Analyst Jobs in North Carolina: Frequently Asked Questions
How do you become a support analyst in North Carolina?
Most support analyst roles in North Carolina require an associate or bachelor's degree in information technology, computer science, or a related field, though some employers accept equivalent hands-on experience. There is no state-issued license required for this role. Earning a vendor-neutral certification such as CompTIA A+ or a Microsoft credential strengthens applications considerably, and many North Carolina employers in banking and healthcare explicitly list these as preferred qualifications.
Which companies hire support analysts in North Carolina?
Companies currently hiring support analysts in North Carolina include Infojini, Esri, and Samaritan's Purse, per current listings on Migrate Mate as of November 2026. North Carolina's concentration of financial institutions in Charlotte and research-driven technology firms in the Research Triangle Park area makes it one of the more active states for ongoing support analyst hiring.
Which North Carolina cities have the most support analyst jobs?
Charlotte, Raleigh, and Durham account for the largest share of support analyst openings in North Carolina. Charlotte leads because of its dense cluster of financial services headquarters and regional banking operations, while Raleigh and Durham benefit from the Research Triangle Park corridor, which draws technology companies, biotech firms, and major university health systems that all maintain large IT support teams.
Are there remote support analyst jobs in North Carolina?
Yes, and more than most fields. About 38% of support analyst openings tied to North Carolina are remote or hybrid as of November 2026, reflecting the desk-based and software-driven nature of the work. Application support and tier-two service desk roles tend to offer the most remote flexibility, while on-site hardware support and roles tied to regulated industries like healthcare typically require in-person presence.
How can I get hired as a support analyst in North Carolina with little or no experience?
The most realistic entry path is a help desk or IT technician role, which North Carolina employers across Charlotte's banking sector and the Research Triangle's technology firms regularly fill with candidates who hold a CompTIA A+ certification even without prior professional experience. Duke Health, UNC Health, and large financial institutions in Charlotte run associate IT programs and structured onboarding cohorts designed for recent graduates. Moving laterally from a customer service or operations coordinator role within a technology-forward company is another proven path that bypasses the experience gap.
Where can I find and apply to support analyst jobs in North Carolina?
You can find and apply to support analyst jobs in North Carolina on Migrate Mate, which lists current openings across the state. Search the roles available, find the ones that match your background and location, and apply directly to the positions that fit.
See All 45 Support Analyst Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Support Analyst Jobs