Customer Success Director Jobs in North Carolina
Customer Success Director jobs in North Carolina are concentrated in the technology, financial services, and healthcare software sectors, with demand at every level from senior manager to VP of customer success. Most openings are in Charlotte, Raleigh, and the Research Triangle, where employers like Red Hat, Lenovo, and LexisNexis Risk Solutions maintain significant operations. The most sought-after specializations are enterprise account retention, SaaS platform onboarding, and B2B customer lifecycle strategy. Find a role that fits below and apply directly.
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Showing 5 of 40+ Customer Success Director jobs
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1
See All 40 Customer Success Director Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Success Director Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
What North Carolina Employers Look For
The qualifications that appear most often in customer success director jobs across North Carolina.
- Bachelor's degree in business, communications, or a related field required
- Five or more years of experience in customer success or account management
- Demonstrated ability to manage and grow enterprise customer portfolios
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Experience leading and developing customer success teams of five or more
- Strong data analysis skills to track retention metrics and customer health scores
Customer Success Director Jobs in North Carolina: Frequently Asked Questions
How do you become a customer success director in North Carolina?
Customer success directors in North Carolina do not require a state-issued license. Most employers hire candidates with a bachelor's degree in business, marketing, or communications combined with several years of progressive experience in customer success or account management. North Carolina's large SaaS and fintech employers in the Research Triangle and Charlotte typically promote from senior customer success manager roles, making internal advancement the most common path to the director level.
Which companies hire customer success directors in North Carolina?
Employers hiring customer success directors in North Carolina right now include Relay, Cisco, and apexanalytix, based on current listings on Migrate Mate as of November 2026. North Carolina's concentration of technology, financial services, and enterprise software companies in the Research Triangle and Charlotte metro drives consistent demand for this role.
Which North Carolina cities have the most customer success director jobs?
Raleigh, Charlotte, and North Carolina have the most customer success director openings in North Carolina. Charlotte's large financial services and fintech presence anchors demand there, while Raleigh and Durham benefit from the Research Triangle's dense cluster of enterprise software, life sciences, and cloud technology companies that rely heavily on customer success leadership.
Are there remote customer success director jobs in North Carolina?
Yes, and more than most fields. About 88% of customer success director openings tied to North Carolina are remote or hybrid as of November 2026, reflecting the role's desk-based, communication-driven nature. Strategic account oversight, renewal pipeline management, and cross-functional coordination are the functions most commonly performed fully remotely by customer success directors in North Carolina.
How can I get hired as a customer success director in North Carolina with little or no experience?
The most realistic path is moving into a customer success manager role first, then building toward director over several years. North Carolina employers in the Research Triangle, including enterprise SaaS and analytics firms, regularly hire for associate customer success manager positions that require no prior experience. Lateral moves from technical support, inside sales, or account coordination are common entry points. Earning a Gainsight or Salesforce certification strengthens a candidate's profile significantly when competing for these roles.
Where can I find and apply to customer success director jobs in North Carolina?
You can find and apply to customer success director jobs in North Carolina on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and location and apply directly.
See All 40 Customer Success Director Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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