Customer Success Director Jobs in Ohio
Customer Success Director jobs in Ohio are actively hiring, with demand concentrated in SaaS technology, healthcare IT, financial services, and enterprise software sectors at levels from team lead through vice president of customer success. Columbus, Cleveland, and Cincinnati anchor most of the hiring, where employers like Nationwide, NCR Voyix, and Veeva Systems maintain significant Ohio operations. The most sought-after specialties are B2B SaaS retention, enterprise account management, and post-sale implementation leadership. Find a role that fits below and apply directly.
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Company Overview
Premium Guard, Inc. is a privately held company, established in 1996. We are a leading supplier of private label solutions in the automotive aftermarket. Our focus is on designing, manufacturing, and distributing products for automotive, diesel, power-sports, and specialty filter markets. Our supply chain network now branches across the Pacific and into South America.
Position Overview
Our rapidly growing business is seeking a self-motivated National Customer Success Specialist. We require outstanding customer service, organizational and follow-through skills. We are seeking a team player with the ability to prioritize, solve customer issues independently and ensure timely processing of purchase order requisitions.
Responsibilities
Manage the day-to-day needs of a portfolio of multi-million dollars accounts, including the processing of purchase order requisitions.
Track orders and follow through for customer.
Interact with sales managers, and distribution facilities regarding supply requirements.
Lead and Manage customer feedback and coordinate resolutions internally.
Embrace and exceed customer expectations.
Job Requirements
College degree or 3 years’ experience in business, customer service or account management experience
Must have strong written and verbal communication skills, excellent organizational and follow up skills, and robust attention to detail.
Results oriented and self-motivated with ability to multitask under tight deadlines.
Strong analytical skills and problem-solving techniques.
Strong computer skills using Microsoft Office required.
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Find JobsCustomer Success Director Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Success Director Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Investment & Asset Management
- Fintech
- Banking & Financial Services
- Biotechnology & Pharmaceuticals
What Ohio Employers Look For
The qualifications that appear most often in customer success director jobs across Ohio.
- Bachelor's degree in business, communications, or a related field required
- Five or more years in customer success, account management, or client services
- Demonstrated ability to manage and grow a team of customer success managers
- Experience with CRM and customer health platforms such as Salesforce or Gainsight
- Proven ability to own net revenue retention and churn reduction metrics
- Strong executive communication skills for C-suite and enterprise stakeholder engagement
Customer Success Director Jobs in Ohio: Frequently Asked Questions
How do you become a customer success director in Ohio?
Most customer success directors in Ohio reach the role by progressing through individual contributor and manager levels in SaaS, enterprise software, or healthcare technology companies. No state-issued license or Ohio-specific credential is required. Employers typically expect a bachelor's degree and several years leading customer success teams. Certifications from the Customer Success Association or Gainsight's Pulse certification program can strengthen a candidacy, and Ohio's dense base of insurance, fintech, and health IT companies provides strong internal promotion paths.
Which companies hire customer success directors in Ohio?
Employers hiring customer success directors in Ohio right now include JPMorganChase, BrightEdge, and ConstructConnect, based on current listings on Migrate Mate as of September 2026. Ohio's large concentration of insurance carriers, regional banks, and health IT firms means demand extends well beyond pure software companies into hybrid technology-service organizations.
Which Ohio cities have the most customer success director jobs?
Cincinnati, Columbus, and Wauseon have the most customer success director openings in Ohio. Columbus drives the largest share, anchored by its dense cluster of SaaS scale-ups, insurance headquarters, and financial services firms, while Cleveland's health system and manufacturing technology sector and Cincinnati's consumer goods and payments companies generate consistent demand outside the capital.
Are there remote customer success director jobs in Ohio?
Yes, and more than most fields. Customer success director work is desk-based and relationship-driven, making it well suited to remote and hybrid arrangements. About 69% of customer success director openings tied to Ohio are remote or hybrid as of September 2026, reflecting how many Ohio-headquartered SaaS and fintech employers have adopted flexible work policies. Strategic account review calls and executive business reviews are the parts most commonly handled fully remotely.
How can I get hired as a customer success director in Ohio with little or no experience?
The most realistic entry path is starting as a customer success manager or senior CSM at one of Ohio's many SaaS, health IT, or insurance technology employers and building toward a director promotion internally. Companies like Nationwide, Hyland, and CoverMyMeds are known for structured career ladders that promote from within. Lateral moves from account management, implementation consulting, or professional services roles are common stepping stones. Earning a recognized customer success certification and building a metrics-backed portfolio showing retention and expansion results significantly improves promotion eligibility.
Where can I find and apply to customer success director jobs in Ohio?
You can find and apply to customer success director jobs in Ohio on Migrate Mate, which lists current Ohio openings across Columbus, Cleveland, Cincinnati, and beyond. Search the listings to find roles that match your experience level and industry background, then apply directly to the ones that fit.
See All 43 Customer Success Director Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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