Customer Success Specialist Jobs in Ohio
Customer Success Specialist jobs in Ohio are consistently active, with strong demand concentrated in SaaS, financial technology, healthcare IT, and enterprise software sectors and openings at every level from entry-level associate to senior manager. Columbus, Cleveland, and Cincinnati anchor most of the hiring, where established employers like Salesforce, JPMorgan Chase, and Nationwide Insurance maintain large Ohio operations. The most in-demand specialties are onboarding, renewal management, and technical customer success supporting B2B software platforms. Find a role that fits below and apply directly.
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Showing 5 of 35+ Customer Success Specialist jobs
About the Role:
The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.
What Five Star Has to Offer:
Paid vacation, paid holidays, paid sick days.
401(k) retirement savings plan with company match.
Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
Voluntary FSA, life insurance, and short/long-term disability options.
Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
Opportunities for advancement.
Quarterly Incentive Bonus based on retention and growth.
Vehicle program with insurance and maintenance reimbursement and weekly stipend.
Key Responsibilities:
Develop and maintain long-term customer relationships through consistent communication and on-site visits.
Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
Conduct regular client site visits to ensure company standards and contractual commitments are met.
Document all client interactions, feedback, and action items accurately and share updates with division management.
Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
Promote and uphold Five Star’s values — Discipline, Leadership, Integrity, and Community — in every customer interaction.
Required Qualifications:
Bachelor's degree in business, marketing, or a related field and two years of experience in customer success, account management, or sales, ideally within a service-oriented industry; or equivalent combination of education and experience.
Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Willingness to travel regionally and stay overnight as required.
Valid driver’s license and clean driving record.
Must be able to consent to a drug screen and pre-employment background check.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
About the Role:
The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.
What Five Star Has to Offer:
Paid vacation, paid holidays, paid sick days.
401(k) retirement savings plan with company match.
Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
Voluntary FSA, life insurance, and short/long-term disability options.
Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
Opportunities for advancement.
Quarterly Incentive Bonus based on retention and growth.
Vehicle program with insurance and maintenance reimbursement and weekly stipend.
Key Responsibilities:
Develop and maintain long-term customer relationships through consistent communication and on-site visits.
Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally.
Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency.
Identify opportunities to expand relationships by introducing additional Five Star services and solutions.
Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives.
Conduct regular client site visits to ensure company standards and contractual commitments are met.
Document all client interactions, feedback, and action items accurately and share updates with division management.
Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel.
Promote and uphold Five Star’s values — Discipline, Leadership, Integrity, and Community — in every customer interaction.
Required Qualifications:
Bachelor's degree in business, marketing, or a related field and two years of experience in customer success, account management, or sales, ideally within a service-oriented industry; or equivalent combination of education and experience.
Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Willingness to travel regionally and stay overnight as required.
Valid driver’s license and clean driving record.
Must be able to consent to a drug screen and pre-employment background check.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
See All 35 Customer Success Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find JobsCustomer Success Specialist Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Success Specialist Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Investment & Asset Management
- Fintech
- Technology & Software
- Banking & Financial Services
What Ohio Employers Look For
The qualifications that appear most often in customer success specialist jobs across Ohio.
- Bachelor's degree in business, communications, marketing, or a related field
- Two or more years of experience in customer success, account management, or SaaS support
- Demonstrated ability to manage a portfolio of accounts and drive retention outcomes
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Strong written and verbal communication skills for client-facing interactions
- Familiarity with customer health metrics, QBRs, and renewal or upsell processes
Customer Success Specialist Jobs in Ohio: Frequently Asked Questions
How do you become a customer success specialist in Ohio?
Customer success specialists in Ohio do not require a state-issued license or certification, so the path runs through education and demonstrated experience. Most Ohio employers expect a bachelor's degree in business, communications, or a related field. Candidates who build familiarity with CRM tools, complete platform-specific certifications such as Salesforce Administrator or Gainsight certifications, and gain experience in a client-facing role in Ohio's SaaS, fintech, or healthcare IT sectors move into customer success roles most reliably.
How much do customer success specialists make in Ohio?
Customer success specialists in Ohio earn a median of about $45,610 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $31,340 for the lowest 10% to over $63,210 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in Ohio?
Employers hiring customer success specialists in Ohio right now include Arrow International, JPMorganChase, and Vector Solutions, based on current listings on Migrate Mate as of November 2026. Ohio's concentration of large financial services firms, health technology companies, and enterprise software operations in Columbus and Cincinnati means consistent demand for customer success professionals with B2B account management backgrounds.
Which Ohio cities have the most customer success specialist jobs?
Cincinnati, Columbus, and Dayton lead Ohio for customer success specialist openings. Columbus drives the largest share of listings because of its dense cluster of SaaS companies, insurance technology firms, and corporate headquarters, while Cleveland and Cincinnati add significant volume through their financial services, healthcare IT, and manufacturing technology employers.
Are there remote customer success specialist jobs in Ohio?
Yes, and more than most fields. Customer success is a desk-based, communication-heavy role that translates well to remote and hybrid arrangements. About 56% of customer success specialist openings tied to Ohio are remote or hybrid as of November 2026, reflecting how widely SaaS and tech employers have embraced distributed teams. Onboarding and renewal management are the sub-functions most commonly offered as fully remote positions.
How can I get hired as a customer success specialist in Ohio with little or no experience?
The most realistic entry path is moving laterally from a support, inside sales, or account coordinator role at an Ohio SaaS or fintech company. Large Ohio employers including Nationwide, CoverMyMeds, and Dwolla regularly hire associates into customer success operations or support queues that feed into full CSM roles. Building a Gainsight or Salesforce certification and completing a documented onboarding or retention project, even in a support context, signals readiness to hiring managers evaluating candidates without a formal customer success title.
Where can I find and apply to customer success specialist jobs in Ohio?
You can find and apply to customer success specialist jobs in Ohio on Migrate Mate, which lists current Ohio openings across Columbus, Cleveland, Cincinnati, and the broader state. Find roles that match your experience level and specialization, then apply directly to the employers posting them.
See All 35 Customer Success Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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