Customer Success Specialist Jobs in New York
Customer Success Specialist jobs in New York are among the most active in the country, concentrated in SaaS, fintech, media, and enterprise software with openings at every level from entry-level associate through senior and director roles. The heaviest hiring is in New York City, with additional clusters in Albany and Buffalo, where companies like Salesforce, IBM, and Bloomberg maintain substantial operations. The most in-demand specialties include onboarding, retention strategy, and technical account management. Find a role that fits below and apply directly.
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Showing 5 of 140+ Customer Success Specialist jobs
Basic Information
Job Name
Sr Customer Success Specialist - USA
Country
United States
State
NA
Date Published
04-Jun-2026
Job ID
47058
Travel
up to 25%
Additional Locations
Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC
This role can be based remotely in United States
Description and Requirements
CareerArc Code
CA-PF
Remote: #LI-Remote
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.
Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
Responsibilities:
- Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
- Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
- Be responsible for driving customer adoption and success.
- Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
- Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
- As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.
Requirements
- Excellent communication skills (verbal & written) in English and Spanish, along with strong customer handling skills.
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
- Understanding of customer challenges in large mainframe environment and the ability to address them.
- Good understanding of cloud technologies.
- BS degree in Computer Science or related technical field OR equivalent experience.
LI-Remote
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $114,525 - $190,875
Min salary
114,525
Mid point salary
152,700
Max salary
190,875
Min Salary - NEW
114,525
Max Salary - NEW
190,875
Basic Information
Job Name
Sr Customer Success Specialist - USA
Country
United States
State
NA
Date Published
04-Jun-2026
Job ID
47058
Travel
up to 25%
Additional Locations
Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC
This role can be based remotely in United States
Description and Requirements
CareerArc Code
CA-PF
Remote: #LI-Remote
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.
Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
Responsibilities:
- Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
- Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
- Be responsible for driving customer adoption and success.
- Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
- Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
- As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.
Requirements
- Excellent communication skills (verbal & written) in English and Spanish, along with strong customer handling skills.
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
- Understanding of customer challenges in large mainframe environment and the ability to address them.
- Good understanding of cloud technologies.
- BS degree in Computer Science or related technical field OR equivalent experience.
LI-Remote
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $114,525 - $190,875
Min salary
114,525
Mid point salary
152,700
Max salary
190,875
Min Salary - NEW
114,525
Max Salary - NEW
190,875
See All 140+ Customer Success Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Success Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- JPMorganChase7
- Bloomberg6
- Incyte Corporation6
- Thermo Fisher Scientific6
- Arch5
Top Industries Hiring
- Technology & Software37
- Biotechnology & Pharmaceuticals21
- Consulting & Professional Services17
- Investment & Asset Management13
- Banking & Financial Services10
What New York Employers Look For
The qualifications that appear most often in customer success specialist jobs across New York.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success, account management, or SaaS support
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Strong written and verbal communication skills for client-facing presentations and calls
- Experience working cross-functionally with sales, product, and implementation teams
Customer Success Specialist Jobs in New York: Frequently Asked Questions
How do you become a customer success specialist in New York?
Customer success specialist roles in New York require no state-issued license or registration. Most employers hire candidates with a bachelor's degree in business, communications, or a related field, plus demonstrated experience in client-facing work. New York's dense SaaS and fintech sectors often value hands-on CRM experience and measurable retention outcomes over specific degree fields, so building a portfolio of customer outcomes and earning a platform certification like Salesforce or Gainsight can strengthen your candidacy significantly.
How much do customer success specialists make in New York?
Customer success specialists in New York earn a median of about $48,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,270 for the lowest 10% to over $76,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in New York?
Employers hiring customer success specialists in New York right now include JPMorganChase, Bloomberg, and Incyte Corporation, based on current listings on Migrate Mate as of June 2026. New York's concentration of enterprise software firms, media companies, and financial technology platforms means demand for this role stays consistent well beyond peak hiring seasons.
Which New York cities have the most customer success specialist jobs?
New York, Brooklyn, and Albany have the most customer success specialist openings in New York. New York City accounts for the large majority of listings given its density of SaaS headquarters, fintech firms, and enterprise clients, while Albany and Buffalo contribute openings driven by regional tech employers and large institutions that have expanded their customer success functions in recent years.
Are there remote customer success specialist jobs in New York?
Yes, and more than most fields. About 24% of customer success specialist openings tied to New York are remote or hybrid as of June 2026, reflecting how central digital communication tools are to the role. Onboarding coordination, renewal management, and ongoing account check-ins are the functions most commonly performed fully remote, while strategic account reviews and enterprise kickoffs more often require in-person presence.
How can I get hired as a customer success specialist in New York with little or no experience?
The most realistic entry path is moving laterally from a customer-facing role such as technical support specialist, sales development representative, or account coordinator, all of which New York employers treat as direct pipelines into customer success. Large New York-based firms in SaaS and fintech regularly hire associate customer success managers for structured onboarding programs. Earning a Gainsight or HubSpot customer success certification before applying gives candidates a measurable edge when competing for those associate-level openings.
Where can I find and apply to customer success specialist jobs in New York?
You can find and apply to customer success specialist jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the listings, find roles that match your experience and preferred location or work arrangement, and apply directly to the ones that fit.
See All 140+ Customer Success Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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