Customer Success Specialist Jobs in New York
Customer Success Specialist jobs in New York are among the most active in the country, concentrated in SaaS, fintech, media, and enterprise software with openings at every level from entry-level associate through senior and director roles. The heaviest hiring is in New York City, with additional clusters in Albany and Buffalo, where companies like Salesforce, IBM, and Bloomberg maintain substantial operations. The most in-demand specialties include onboarding, retention strategy, and technical account management. Find a role that fits below and apply directly.
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Showing 4 of 180+ Customer Success Specialist jobs
Job Location: Remote US with some travel
Reports to: VP, Customer Success
Compensation: $90,000 - 100,000 USD OTE
About us:
ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com (https://acto.com).
Role Summary:
As a Customer Success Manager, you will be part of ACTO’s growing Customer Success Team managing enterprise and mid-market clients. Your main responsibility will be to build strategic relationships with Executive Stakeholders, success and retention of his clients and additionally the health of each account. You will be responsible for the client journey with ACTO by providing them with proactive guidance, recommendations, best practices, platform training and provide strategic support to implementation specialists on any implementations.
Mission: To become the trusted advisor to the relationship while focusing on the success, retention and growth of each of your client accounts.
Responsibilities:
- Own and manage the growing client base of ACTO enterprise and mid-market accounts including some of the world’s leading organizations in the Pharmaceutical/Medical Devices industries focusing on increasing adoption, customer retention, and customer satisfaction
- Develop a Customer Success strategy for your clients, and successfully onboard new clients, assist to realize value, run executive business reviews and ensure client renewals/growth
- Develop adoption strategy with your customers to drive increase in usage and engagement
- Work with Services team to effectively Onboarding Customers, Train Admins and map out and execute implementation strategy
- Use AI and AI tools to support day to day work, continually improve performance and augment tasks
- Completely immerse yourself and build mastery in ACTO’s mobile solution, business model, and guide clients on best practices to optimize the consumption of ACTO releases (e.g. governance and change management)
- Partner with Onboarding Consultants and Account Executives to ensure successful deployment and engagement with ACTO
- Consult with clients on their internal learning and development strategy and challenge leaders to drive change across their organization
- Develop detailed account plans and manage in conjunction with cross functional teams on an ongoing basis to manage renewals and identify upsell opportunities for each account
- Deliver Executive Business Reviews to senior leaders and key stakeholders to demonstrate ACTO’s value, drive Account Plan execution, and identify upsell opportunities
- Utilize Salesforce, Replicon, and a variety of customer success, productivity, and AI-powered platforms to manage accounts, streamline workflows, and support data-driven decision-making
- Play an integral role as the voice of the client by creating a customer feedback loop with product management to surface client requests and help translate client feedback into product requirements
- Collaborate with the Marketing team to educate clients on new product features/releases by running Webinars, Email Campaigns, and User Meet-ups. In addition, grow customer advocacy initiatives such as case studies, references, customer testimonials, etc.
- Minimum 2 years of experience in a customer success and/or program management role
- Ideal candidates will have worked with customers/vendors on large-scale projects
- Managed large-scale projects and held customers/vendors accountable on timelines, budget, and deliverables
- Worked with enterprise level clients on challenging projects
- Familiarity with and interest in AI tools
- Life-sciences experience preferred
- Bachelor's Degree or Equivalent
- Industry-leading, multiple award-winning technology
- Competitive compensation package
- Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
- Results-driven and collaborative culture that prioritizes employee development and growth
- Remote work with opportunities for in-person collaboration and company travel
- Company MacBook
- Budget for work-from-home set-up
- Monthly work-from-home allowance
- Participation in group benefits plan
- Participation in 401K
- Flexible PTO
We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers. If you have any questions or concerns about this process, please let us know.
We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.
Job Location: Remote US with some travel
Reports to: VP, Customer Success
Compensation: $90,000 - 100,000 USD OTE
About us:
ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com (https://acto.com).
Role Summary:
As a Customer Success Manager, you will be part of ACTO’s growing Customer Success Team managing enterprise and mid-market clients. Your main responsibility will be to build strategic relationships with Executive Stakeholders, success and retention of his clients and additionally the health of each account. You will be responsible for the client journey with ACTO by providing them with proactive guidance, recommendations, best practices, platform training and provide strategic support to implementation specialists on any implementations.
Mission: To become the trusted advisor to the relationship while focusing on the success, retention and growth of each of your client accounts.
Responsibilities:
- Own and manage the growing client base of ACTO enterprise and mid-market accounts including some of the world’s leading organizations in the Pharmaceutical/Medical Devices industries focusing on increasing adoption, customer retention, and customer satisfaction
- Develop a Customer Success strategy for your clients, and successfully onboard new clients, assist to realize value, run executive business reviews and ensure client renewals/growth
- Develop adoption strategy with your customers to drive increase in usage and engagement
- Work with Services team to effectively Onboarding Customers, Train Admins and map out and execute implementation strategy
- Use AI and AI tools to support day to day work, continually improve performance and augment tasks
- Completely immerse yourself and build mastery in ACTO’s mobile solution, business model, and guide clients on best practices to optimize the consumption of ACTO releases (e.g. governance and change management)
- Partner with Onboarding Consultants and Account Executives to ensure successful deployment and engagement with ACTO
- Consult with clients on their internal learning and development strategy and challenge leaders to drive change across their organization
- Develop detailed account plans and manage in conjunction with cross functional teams on an ongoing basis to manage renewals and identify upsell opportunities for each account
- Deliver Executive Business Reviews to senior leaders and key stakeholders to demonstrate ACTO’s value, drive Account Plan execution, and identify upsell opportunities
- Utilize Salesforce, Replicon, and a variety of customer success, productivity, and AI-powered platforms to manage accounts, streamline workflows, and support data-driven decision-making
- Play an integral role as the voice of the client by creating a customer feedback loop with product management to surface client requests and help translate client feedback into product requirements
- Collaborate with the Marketing team to educate clients on new product features/releases by running Webinars, Email Campaigns, and User Meet-ups. In addition, grow customer advocacy initiatives such as case studies, references, customer testimonials, etc.
- Minimum 2 years of experience in a customer success and/or program management role
- Ideal candidates will have worked with customers/vendors on large-scale projects
- Managed large-scale projects and held customers/vendors accountable on timelines, budget, and deliverables
- Worked with enterprise level clients on challenging projects
- Familiarity with and interest in AI tools
- Life-sciences experience preferred
- Bachelor's Degree or Equivalent
- Industry-leading, multiple award-winning technology
- Competitive compensation package
- Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
- Results-driven and collaborative culture that prioritizes employee development and growth
- Remote work with opportunities for in-person collaboration and company travel
- Company MacBook
- Budget for work-from-home set-up
- Monthly work-from-home allowance
- Participation in group benefits plan
- Participation in 401K
- Flexible PTO
We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers. If you have any questions or concerns about this process, please let us know.
We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.
See All 180+ Customer Success Specialist Jobs in New York
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Find JobsCustomer Success Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software37
- Consulting & Professional Services4
- Retail3
- Marketing & Advertising3
- Banking & Financial Services3
What New York Employers Look For
The qualifications that appear most often in customer success specialist jobs across New York.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success, account management, or SaaS support
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Strong written and verbal communication skills for client-facing presentations and calls
- Experience working cross-functionally with sales, product, and implementation teams
Customer Success Specialist Jobs in New York: Frequently Asked Questions
How do you become a customer success specialist in New York?
Customer success specialist roles in New York require no state-issued license or registration. Most employers hire candidates with a bachelor's degree in business, communications, or a related field, plus demonstrated experience in client-facing work. New York's dense SaaS and fintech sectors often value hands-on CRM experience and measurable retention outcomes over specific degree fields, so building a portfolio of customer outcomes and earning a platform certification like Salesforce or Gainsight can strengthen your candidacy significantly.
How much do customer success specialists make in New York?
Customer success specialists in New York earn a median of about $48,000 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $36,270 for the lowest 10% to over $76,280 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success specialists in New York?
Employers hiring customer success specialists in New York right now include TABS, Smartly, and Smartly.io Solutions, based on current listings on Migrate Mate as of August 2026. New York's concentration of enterprise software firms, media companies, and financial technology platforms means demand for this role stays consistent well beyond peak hiring seasons.
Which New York cities have the most customer success specialist jobs?
New York, Brooklyn, and New York State have the most customer success specialist openings in New York. New York City accounts for the large majority of listings given its density of SaaS headquarters, fintech firms, and enterprise clients, while Albany and Buffalo contribute openings driven by regional tech employers and large institutions that have expanded their customer success functions in recent years.
Are there remote customer success specialist jobs in New York?
Yes, and more than most fields. About 72% of customer success specialist openings tied to New York are remote or hybrid as of August 2026, reflecting how central digital communication tools are to the role. Onboarding coordination, renewal management, and ongoing account check-ins are the functions most commonly performed fully remote, while strategic account reviews and enterprise kickoffs more often require in-person presence.
How can I get hired as a customer success specialist in New York with little or no experience?
The most realistic entry path is moving laterally from a customer-facing role such as technical support specialist, sales development representative, or account coordinator, all of which New York employers treat as direct pipelines into customer success. Large New York-based firms in SaaS and fintech regularly hire associate customer success managers for structured onboarding programs. Earning a Gainsight or HubSpot customer success certification before applying gives candidates a measurable edge when competing for those associate-level openings.
Where can I find and apply to customer success specialist jobs in New York?
You can find and apply to customer success specialist jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the listings, find roles that match your experience and preferred location or work arrangement, and apply directly to the ones that fit.
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