Customer Success Director Jobs in New York
Customer Success Director jobs in New York are among the most active in the country, concentrated in SaaS, fintech, media, and enterprise software with openings at every level from team lead to VP. Most hiring is in New York City, with additional demand in Albany and Buffalo where healthcare IT and financial services firms anchor the market. Salesforce, IBM, and Verizon are among the well-established employers with sustained customer success leadership hiring in the state. Find a role that fits below and apply directly.
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Showing 5 of 200+ Customer Success Director jobs
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
About the Role
We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.
In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta's solutions to their business goals while ensuring strong platform adoption and measurable performance.
You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.
What You'll Do
Own Revenue & Account Growth
- Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
- Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
- Monitor account performance against forecasts and identify risks and opportunities early
Drive Strategic Client Engagement
- Serve as the primary point of contact and trusted advisor for assigned accounts
- Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
- Develop a deep understanding of partner KPIs, monetization strategies, and success metrics
Deliver Performance & Insights
- Analyze campaign and platform performance to provide proactive, data-driven recommendations
- Identify optimization opportunities and drive execution in partnership with internal teams
- Translate data into clear, actionable insights that align with client goals
Lead Account Operations & Execution
- Own account planning, reporting, and overall account health tracking
- Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
- Lead platform demos, onboarding, and training sessions to drive adoption and value realization
Collaborate Cross-Functionally
- Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
- Support RFP responses and strategic opportunities in partnership with Sales
- Surface client feedback and insights to inform product and operational improvements
Requirements
- 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
- Demonstrated ability to drive renewals and grow revenue within existing accounts
- Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
- Experience managing multiple accounts with competing priorities and deadlines
- Data-driven mindset with the ability to translate performance into strategic recommendations
- Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
- Excellent written and verbal communication skills
Preferred:
- Experience in digital media, ad tech, or publisher ecosystems
- Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
- Basic understanding of HTML and campaign setup processes
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $110,000 - $120,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
#LI-EK!
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
About the Role
We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.
In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta's solutions to their business goals while ensuring strong platform adoption and measurable performance.
You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.
What You'll Do
Own Revenue & Account Growth
- Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
- Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
- Monitor account performance against forecasts and identify risks and opportunities early
Drive Strategic Client Engagement
- Serve as the primary point of contact and trusted advisor for assigned accounts
- Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
- Develop a deep understanding of partner KPIs, monetization strategies, and success metrics
Deliver Performance & Insights
- Analyze campaign and platform performance to provide proactive, data-driven recommendations
- Identify optimization opportunities and drive execution in partnership with internal teams
- Translate data into clear, actionable insights that align with client goals
Lead Account Operations & Execution
- Own account planning, reporting, and overall account health tracking
- Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
- Lead platform demos, onboarding, and training sessions to drive adoption and value realization
Collaborate Cross-Functionally
- Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
- Support RFP responses and strategic opportunities in partnership with Sales
- Surface client feedback and insights to inform product and operational improvements
Requirements
- 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
- Demonstrated ability to drive renewals and grow revenue within existing accounts
- Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
- Experience managing multiple accounts with competing priorities and deadlines
- Data-driven mindset with the ability to translate performance into strategic recommendations
- Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
- Excellent written and verbal communication skills
Preferred:
- Experience in digital media, ad tech, or publisher ecosystems
- Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
- Basic understanding of HTML and campaign setup processes
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $110,000 - $120,000.00, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
#LI-EK!
See All 200+ Customer Success Director Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Success Director Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software21
- Marketing & Advertising3
- Banking & Financial Services2
- Consulting & Professional Services2
- Retail1
What New York Employers Look For
The qualifications that appear most often in customer success director jobs across New York.
- Bachelor's degree in business, marketing, communications, or a related field required
- Five or more years in customer success, account management, or client services roles
- Demonstrated experience managing enterprise accounts or large customer portfolios
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Experience leading and coaching customer success teams across multiple segments
- Strong analytical skills with ability to translate data into retention and growth strategies
Customer Success Director Jobs in New York: Frequently Asked Questions
How do you become a customer success director in New York?
Customer success directors in New York do not require a state-issued license, so the path runs through experience and education rather than credentialing. Most candidates hold a bachelor's degree in business, marketing, or a related field and build several years in customer-facing roles before stepping into director-level work. New York's dense SaaS and fintech sectors make account management and customer success manager roles the most common stepping stones, with many directors coming up through firms headquartered in New York City.
Which companies hire customer success directors in New York?
Employers hiring customer success directors in New York right now include Handshake, Amazon, and Braze, based on current listings on Migrate Mate as of September 2026. New York's concentration of enterprise software, financial services, and media companies means demand for customer success leadership is spread across both large corporations and fast-growing technology firms with New York offices.
Which New York cities have the most customer success director jobs?
New York, Brooklyn, and Albany have the most customer success director openings in New York. New York City drives the majority of demand given its headquarters density in SaaS, fintech, and media, while Albany's government technology and healthcare IT sectors and Buffalo's growing financial services and insurance industry generate consistent openings outside the metro.
Are there remote customer success director jobs in New York?
Yes, and more than most fields. Customer success director work is largely relationship-driven and conducted over digital channels, making it well suited to remote arrangements. About 74% of customer success director openings tied to New York are remote or hybrid as of September 2026, reflecting how widely distributed enterprise client bases have become. Strategic account oversight and team leadership functions tend to be the most consistently remote parts of the role.
How can I get hired as a customer success director in New York with little or no experience?
The most realistic entry path is through a customer success manager or account manager role at a New York-based technology or fintech company, then progressing to director level after demonstrating retention and expansion results. Large employers with structured career tracks in New York, including enterprise software firms and financial technology companies headquartered in the city, regularly promote from within. Building proficiency in Gainsight or Salesforce and earning a customer success certification strengthens candidacy for those early roles.
Where can I find and apply to customer success director jobs in New York?
You can find and apply to customer success director jobs in New York on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and apply directly to the ones that match.
See All 200+ Customer Success Director Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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