Customer Success Director Jobs in Georgia
Customer Success Director jobs in Georgia are actively posted across the technology, financial services, and enterprise software sectors, with demand concentrated at the senior-individual-contributor and people-manager levels. Atlanta leads hiring by a wide margin, followed by activity in Alpharetta and Savannah, where companies like NCR Atleos, SS&C Technologies, and Cox Enterprises have established operations and regularly recruit for customer success leadership. The most sought-after specialties in Georgia right now are SaaS account expansion, implementation success, and enterprise renewal management. Find a role that fits below and apply directly.
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Showing 5 of 45+ Customer Success Director jobs
Company Overview:
About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.
Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.
Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.
Customer Success Intern Overview:
In today's high-growth SaaS landscape, operational excellence is the engine behind successful client partnerships. As a Customer Success Manager (CSM) Intern at Incident IQ, you will step beyond traditional "shadowing" to become an active contributor to our customer success operations. We are looking for a tech-savvy, analytical, and relationship-driven student to help us scale the systems and data strategies that drive value for our rapidly expanding customer base.
This isn't a passive internship; it is a hands-on technical and operational apprenticeship. You will gain direct experience with the essential tools of the trade—auditing data health in Gainsight, leveraging AI to build knowledge systems, and collaborating cross-functionally with Product, Marketing, and Implementation teams. You will bridge the gap between raw customer data and actionable business insights, gaining a comprehensive understanding of the mechanics behind a high-growth technology organization.
If you are passionate about the intersection of data, software-as-a-service (SaaS) architecture, and strategic relationship management, this role is the ideal launchpad for your career. You will develop the professional acumen and technical versatility required to excel in modern customer success, ensuring our team maintains the operational standard that fuels our growth.
Customer Success Intern Responsibilities:
- Professional Growth & Collaboration: Shadow customer calls to gain exposure to relationship management; network with cross-functional teams (Product, Implementation, Marketing) to broaden organizational understanding; and participate in mentorship with seasoned CSM practitioners.
- Knowledge Management: Synthesize internal CS queries to build out a Community Knowledge Base; organize and audit Confluence documentation to ensure pages are current and accurate.
- AI & Analytics Utilization: Leverage AI tools and recordings to capture helpdesk solutions and build a robust customer reference database; track and record critical customer data and metrics.
- Strategic Initiatives: Assist in the design and implementation of Gainsight CS Dashboards; support the planning and execution of the CS Summit in December, including logistics, agenda development, and presentation materials.
- Implementation Support: Audit go-live milestones against onboarding data to ensure process accuracy and system health.
- Workflow Consultation: Assist in hands-on workflow building consultations to support customer operational success and platform utilization.
- Data & Contact Management: Support ongoing contact management and clean-up efforts to ensure database integrity.
- Operational Scaling & Data Management: Audit customer licenses against enabled features to ensure accuracy in Gainsight.
- Technical Enablement: Gain proficiency in the Customer Success tech stack (Gainsight, CRM, Confluence, AI-driven analytics); leverage these tools to generate data-driven reports and in product workflows to identify operational trends that influence account health and customer satisfaction.
Customer Success Intern Requirements:
- Analytical mindset with a strong attention to detail regarding data integrity and auditing.
- Familiarity with Customer Success tools (Gainsight, CRM, Confluence) or a strong willingness to learn technical platforms is a plus.
- Excellent communication skills for generating documentation and planning.
- Interest in leveraging AI tools for operational efficiency and knowledge management.
- Customer Service experience is a plus
- Communications, Business, Marketing or Psychology education a plus
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
Company Overview:
About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.
Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.
Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.
Customer Success Intern Overview:
In today's high-growth SaaS landscape, operational excellence is the engine behind successful client partnerships. As a Customer Success Manager (CSM) Intern at Incident IQ, you will step beyond traditional "shadowing" to become an active contributor to our customer success operations. We are looking for a tech-savvy, analytical, and relationship-driven student to help us scale the systems and data strategies that drive value for our rapidly expanding customer base.
This isn't a passive internship; it is a hands-on technical and operational apprenticeship. You will gain direct experience with the essential tools of the trade—auditing data health in Gainsight, leveraging AI to build knowledge systems, and collaborating cross-functionally with Product, Marketing, and Implementation teams. You will bridge the gap between raw customer data and actionable business insights, gaining a comprehensive understanding of the mechanics behind a high-growth technology organization.
If you are passionate about the intersection of data, software-as-a-service (SaaS) architecture, and strategic relationship management, this role is the ideal launchpad for your career. You will develop the professional acumen and technical versatility required to excel in modern customer success, ensuring our team maintains the operational standard that fuels our growth.
Customer Success Intern Responsibilities:
- Professional Growth & Collaboration: Shadow customer calls to gain exposure to relationship management; network with cross-functional teams (Product, Implementation, Marketing) to broaden organizational understanding; and participate in mentorship with seasoned CSM practitioners.
- Knowledge Management: Synthesize internal CS queries to build out a Community Knowledge Base; organize and audit Confluence documentation to ensure pages are current and accurate.
- AI & Analytics Utilization: Leverage AI tools and recordings to capture helpdesk solutions and build a robust customer reference database; track and record critical customer data and metrics.
- Strategic Initiatives: Assist in the design and implementation of Gainsight CS Dashboards; support the planning and execution of the CS Summit in December, including logistics, agenda development, and presentation materials.
- Implementation Support: Audit go-live milestones against onboarding data to ensure process accuracy and system health.
- Workflow Consultation: Assist in hands-on workflow building consultations to support customer operational success and platform utilization.
- Data & Contact Management: Support ongoing contact management and clean-up efforts to ensure database integrity.
- Operational Scaling & Data Management: Audit customer licenses against enabled features to ensure accuracy in Gainsight.
- Technical Enablement: Gain proficiency in the Customer Success tech stack (Gainsight, CRM, Confluence, AI-driven analytics); leverage these tools to generate data-driven reports and in product workflows to identify operational trends that influence account health and customer satisfaction.
Customer Success Intern Requirements:
- Analytical mindset with a strong attention to detail regarding data integrity and auditing.
- Familiarity with Customer Success tools (Gainsight, CRM, Confluence) or a strong willingness to learn technical platforms is a plus.
- Excellent communication skills for generating documentation and planning.
- Interest in leveraging AI tools for operational efficiency and knowledge management.
- Customer Service experience is a plus
- Communications, Business, Marketing or Psychology education a plus
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
See All 45 Customer Success Director Jobs in Georgia
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Find JobsCustomer Success Director Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Customer Success Director Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Electronics & Hardware
- Banking & Financial Services
- Consulting & Professional Services
- Fintech
What Georgia Employers Look For
The qualifications that appear most often in customer success director jobs across Georgia.
- Bachelor's degree in business, marketing, communications, or a related field required
- Five or more years of customer success or account management experience at a senior level
- Demonstrated ability to lead and develop a team of customer success managers
- Proven experience managing enterprise accounts with measurable retention and expansion outcomes
- Proficiency with CRM and customer success platforms such as Salesforce or Gainsight
- Strong executive communication skills and experience presenting to C-suite stakeholders
Customer Success Director Jobs in Georgia: Frequently Asked Questions
How do you become a customer success director in Georgia?
Customer success director roles in Georgia do not require a state-issued license or credential. Most employers expect a bachelor's degree in business, communications, or a related discipline combined with progressive experience in customer success or account management. Georgia-based technology and financial services companies typically promote from within or hire candidates who have led customer success teams at SaaS or enterprise software firms, so building a measurable retention and expansion record is the most direct path.
Which companies hire customer success directors in Georgia?
Georgia customer success director roles are posted by Samsara, Infor, and Stripe and others right now, based on current listings on Migrate Mate as of August 2026. Atlanta's dense concentration of technology headquarters and financial services firms makes Georgia one of the more active states for this leadership role.
Which Georgia cities have the most customer success director jobs?
Atlanta, Duluth, and Norcross are the Georgia cities with the most customer success director openings. Atlanta dominates because it serves as the regional headquarters for a large number of enterprise technology and financial services companies, while Alpharetta's technology corridor and Savannah's growing logistics and professional services sector contribute steady demand outside the core metro.
Are there remote customer success director jobs in Georgia?
Yes, and more than most fields. Customer success director work is largely desk-based and relationship-driven, making it well suited to remote and hybrid arrangements. About 92% of customer success director openings tied to Georgia are remote or hybrid as of August 2026, reflecting how broadly distributed enterprise client bases tend to be. Strategic oversight, renewal management, and team leadership functions are the areas most frequently offered in a remote capacity.
How can I get hired as a customer success director in Georgia with little or no experience?
The most realistic entry path is moving into a customer success manager role first and building a retention and expansion record before stepping into director-level interviews. Georgia's large SaaS and fintech employers, including companies headquartered along the Alpharetta technology corridor, regularly hire from adjacent roles such as account manager, implementation consultant, and technical support lead. Earning a Gainsight or HubSpot customer success certification strengthens a profile considerably for Georgia employers who prioritize platform fluency alongside leadership potential.
Where can I find and apply to customer success director jobs in Georgia?
You can find and apply to customer success director jobs in Georgia on Migrate Mate, which lists current openings tied to the state. Search the available roles, find the ones that fit your experience and target industry, and apply directly from the listing.
See All 45 Customer Success Director Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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