Customer Success Professional Jobs in Georgia

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.

About the role:

The Sr Professional Services Engagement Specialist is a senior individual contributor within Veeam's Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resiliency offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth.

• NOTE: please review and ensure your current total compensation expectations align within your market/geo zone. The budgeted target max comp we have for each zone would be the midpoint/middle for each zone.

What you'll do:

Customer Engagement & Delivery

• Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program
• Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria
• Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity
• Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams
• Identify and support follow-up opportunities with Sales and Customer Success
• Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one
• Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle
• Coordination of customer stakeholders - providing clear direction, managing workstreams, and maintaining momentum throughout delivery
• Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports
• Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment
• Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans

Program Execution

• Manage multi-workstream engagements including planning, milestones, and dependencies
• Drive proactive RAID management
• Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health
• Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes
• Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership
• Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements

Cross-Functional Delivery

• Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success
• Contribute to delivery playbooks and methodologies
• Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements
• Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services

Stakeholder & Change Management

• Build strong stakeholder relationships across customers and internal teams
• Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes
• Drive alignment and accountability for delivery outcomes
• Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging
• Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication
• Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout

Team & Operational Excellence

• Mentor junior team members and share best practices
• Support standardization of delivery processes
• Travel 20–30% as required

Required Skills/Qualifications:

• 8+ years of IT experience; including 5 years or more of Technical Program Mgmt

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.