Customer Success Architect Jobs in Georgia

DESCRIPTION

Who are we?

Ready to build Amazon's next $100B business? We're not just entering shipping—we're transforming how billions of packages move around the globe. By evolving Amazon's legendary fulfillment engine into an agile, intelligent shipping network, we're creating a resilient system that continuously optimizes to deliver on time, every time, for every business and every customer. Every shipment is more than just a box—it spins the flywheel faster, continuously enhancing our logistics network through scale, speed, and intelligence. As we increase density and reach, we're revolutionizing shipping for ALL businesses while simultaneously strengthening Amazon's own delivery capabilities—reducing costs and accelerating deliveries across our entire ecosystem.

What will you do?

We're hiring a Senior Solution Architect to drive enterprise customer launches, working hands-on with high-volume shippers (>10K packages) to design, implement, and optimize complex integrations with Amazon Shipping. You'll be the technical expert who enables both pre-sales opportunities and post-sales implementation, partnering closely with commercial teams to win enterprise deals and then ensuring flawless technical execution.

This role requires deep technical expertise combined with exceptional customer advisory skills. You'll dive deep into customer systems—analyzing WMS/TMS platforms, investigating logs, leveraging AI tools for troubleshooting, and architecting solutions that work right the first time. Your focus is on speed with correctness: reducing post-launch errors, accelerating time-to-first-shipment, and building reusable integration patterns that scale across our enterprise customer base.

You'll work at the intersection of pre-sales technical enablement and hands-on implementation. In pre-sales, you'll enable commercial teams to confidently pursue enterprise opportunities by validating technical feasibility and designing winning solutions. Post-sales, you'll lead end-to-end integration delivery—from requirements gathering through launch and optimization—ensuring enterprise customers successfully ramp volume on Amazon Shipping.

You'll collaborate closely with:

• Commercial teams on pre-sales technical enablement and enterprise deal support
• Enterprise customers (IT leaders, engineering teams, warehouse operations) on integration design and implementation
• System integrators and 3P platforms (ProShip, EasyPost, Centiro, etc.) on technical solutions
• Product and Engineering teams on feature requirements and platform improvements
• Solution Architects across US and EU markets on best practices and knowledge sharing
• Tech and Operations teams on post-launch support and optimization

Key job responsibilities

Enterprise Customer Launch Leadership

• Lead end-to-end technical delivery for enterprise customer launches, owning integration design, implementation, testing, and go-live
• Conduct comprehensive discovery sessions to understand customer business objectives, technical architecture, and integration requirements before work begins
• Design integration solutions that work right the first time, reducing post-launch errors by 40% and achieving zero critical issues in first 90 days
• Create detailed launch plans documenting architecture decisions, testing protocols, risk mitigation strategies, and success criteria
• Drive launch velocity improvements, reducing shipper onboarding time by 40% while maintaining quality standards

Pre-Sales Technical Enablement

• Partner with commercial teams on enterprise sales opportunities, providing technical validation and solution design during pre-sales cycles
• Enable sales teams to confidently pursue large enterprise deals by articulating technical capabilities, integration approaches, and implementation timelines
• Conduct technical discovery and feasibility assessments for prospective enterprise customers
• Present technical solutions and integration strategies to customer C-level executives and IT leadership
• Build trust and credibility with enterprise prospects through deep technical knowledge and customer empathy

Hands-On Technical Execution & Problem Solving

• Dive deep into customer systems, analyzing WMS/TMS platforms, API integrations, EDI transactions, and data flows to understand technical requirements
• Investigate and troubleshoot integration issues using logs, monitoring tools, and AI-powered analysis to identify root causes
• Design and validate integration architectures for complex enterprise environments with multiple systems, data sources, and business rules
• Lead technical implementation working directly with customer engineering teams, ensuring proper API usage, error handling, and operational excellence
• Leverage AI and automation tools to accelerate troubleshooting, pattern recognition, and solution design

Integration Architecture & Best Practices

• Architect solutions to complex integration problems that are extensible, secure, reliable, cost-optimized, operationally excellent, and performant
• Build reusable integration patterns and reference architectures for common WMS/TMS platforms and enterprise use cases
• Lead architecture reviews for new customer integrations, ensuring technical decisions align with best practices and long-term scalability
• Exercise judgment on immediate vs. long-term technical trade-offs, balancing speed with correctness
• Proactively identify and mitigate integration risks before launch through comprehensive testing and validation

Customer Advisory & Relationship Building

• Serve as trusted technical advisor to enterprise customers, building relationships with senior IT leaders and engineering teams
• Understand customer business objectives and proactively identify opportunities to leverage Amazon Shipping capabilities for competitive advantage
• Influence customer technology strategies to optimize their integration with Amazon Shipping
• Participate in customer Quarterly Business Reviews (QBRs) presenting technical capabilities, roadmap updates, and optimization opportunities
• Ensure customer success through proactive engagement, monitoring, and continuous optimization post-launch

Cross-Functional Collaboration & Influence

• Drive 60% adoption of new API features within 90 days of release by educating customers and demonstrating value
• Influence Product and Engineering roadmaps by translating customer requirements into clear technical specifications and business cases
• Collaborate with Partnerships team on integrator engagement, technical enablement, and ecosystem growth
• Lead cross-functional initiatives spanning Commercial, Product, Engineering, and Operations to solve systemic customer challenges
• Share knowledge and best practices across the global SA team through documentation, training sessions, and mentorship

Documentation & Knowledge Management

• Create comprehensive integration documentation for enterprise customers, including architecture diagrams, API guides, and troubleshooting playbooks
• Ensure 100% documentation completeness for assigned customers and integration patterns
• Contribute to team knowledge base with lessons learned, best practices, and reusable artifacts
• Write technical narratives and decision frameworks for business stakeholders and leadership
• Make knowledge findable and usable across the organization

A day in the life

Your days balance pre-sales, technical execution, and customer advisory. Mornings involve reviewing integration metrics, joining sales calls with Fortune 500 prospects, and presenting technical capabilities for complex multi-warehouse environments.

You dive deep into customer issues—analyzing logs, identifying patterns, and implementing fixes with their engineering teams. You conduct discovery sessions, lead architecture reviews for enterprise launches, and advocate for customer feature requests to Product Management.

Afternoons focus on strategic work—creating reusable integration patterns, preparing QBRs, and mentoring teammates. You collaborate with commercial teams, customer engineers, product managers, and operations—diving deep technically while maintaining strategic relationships to turn enterprise requirements into successful integrations.

BASIC QUALIFICATIONS

• 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 3+ years of design, implementation, or consulting in applications and infrastructures experience
• 10+ years of IT development or implementation/consulting in the software or Internet industries experience

PREFERRED QUALIFICATIONS

• 5+ years of infrastructure architecture, database architecture and networking experience
• Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
• Experience working with end user or developer communities
• Experience managing relationships with SAP customers and partners
• Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private
• Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data & analytics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

LOCATION

USA, CA, Santa Monica - 153,600.00 - 207,800.00 USD annually

USA, NY, New York - 169,000.00 - 228,600.00 USD annually