Customer Success Architect Jobs
Customer Success Architect jobs are open across SaaS, cloud infrastructure, enterprise software, and fintech, at every level from associate to principal and director, with specializations in technical onboarding, platform adoption, and solution design. Find a role that fits from the openings below and apply directly.
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Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Customer Success Architect Jobs by Experience Level
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Find JobsCustomer Success Architect Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Agriculture & Farming
- Non-Profit & Social Services
What Employers Look For
The qualifications that appear most often in customer success architect jobs.
- 3 or more years in a customer success, solutions engineering, or technical account management role
- Demonstrated experience driving product adoption and reducing churn across enterprise accounts
- Proficiency with CRM platforms such as Salesforce and customer success tools such as Gainsight or Totango
- Ability to design and deliver onboarding programs tailored to complex, multi-stakeholder environments
- Strong presentation and communication skills for executive business reviews and escalations
- Bachelor's degree in business, computer science, or a related field, or equivalent practical experience
Tips for Your Customer Success Architect Job Search
Quantify adoption outcomes on your resume
Customer success architect roles reward candidates who can show measurable results. Replace vague bullets with outcomes like renewal rates improved, time-to-value shortened, or at-risk accounts recovered. Hiring teams want proof you moved adoption metrics, not just managed relationships.
Highlight your technical depth clearly
Many customer success architect postings require hands-on familiarity with APIs, CRM platforms, or cloud architectures. Call out the specific tools you've configured or integrated, not just tools you've used. Vague claims like 'technical background' rarely clear an ATS or impress a hiring manager.
Target companies at the right growth stage
Early-stage companies often need a customer success architect to build the practice from scratch, while enterprise teams want someone who can operate within established frameworks. Knowing which environment fits your experience helps you write sharper cover letters and ask better questions.
Apply early to roles that fit
Migrate Mate lists customer success architect openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a portfolio of client success stories
Walk into interviews with two or three structured case studies covering the customer situation, the architecture or strategy you designed, and the measurable outcome. Stories that show cross-functional work with product and engineering teams signal the maturity interviewers are screening for in this role.
Negotiate scope before you negotiate compensation
In customer success architect offers, the territory size, account tier, and internal resource access affect your ability to hit targets. Before countering on pay, clarify what accounts you'd own and what support you'd have, so your expectations and the offer are grounded in the same picture.
Customer Success Architect Jobs: Frequently Asked Questions
Which companies are hiring the most customer success architects?
The companies hiring the most customer success architects right now include Salesforce, Mixpanel, and Atlassian, with the largest share of openings in Texas, Washington, and California, based on current listings on Migrate Mate as of August 2026. Demand is concentrated in enterprise SaaS and cloud infrastructure companies with large installed customer bases.
How many customer success architect jobs are remote?
About 54% of customer success architect openings are fully remote or hybrid as of August 2026, making it one of the more location-flexible roles in the customer success function. Technical onboarding and platform architecture work tends to skew most remote, while strategic account oversight roles at enterprise companies more often require occasional on-site presence.
How do you become a customer success architect?
Most customer success architects move into the role from customer success management, solutions engineering, or technical account management. Building hands-on experience with the platforms your target employers sell, developing the ability to run executive business reviews, and taking ownership of onboarding design projects in your current role all strengthen your candidacy. Certifications in Salesforce, cloud platforms, or project management can reinforce your technical credibility when making the transition.
Can you get a customer success architect job with little experience?
Yes, but you'll need to demonstrate technical depth and client-facing communication skills that compensate for shorter tenure. Candidates with strong platform knowledge gained in support, implementation, or solutions roles often make the jump successfully. Building case studies from real client projects, even informal ones, and targeting smaller SaaS companies that need someone to grow with the function gives you a realistic path in without years of direct title experience.
What does the customer success architect interview process look like?
The process typically starts with a recruiter or hiring manager screen focused on your background and the types of accounts you've managed. A technical or strategic round follows, often including a presentation or whiteboard exercise where you design an onboarding plan or walk through a past retention challenge. Final rounds usually bring in cross-functional stakeholders from product, sales, or engineering, and may include a panel discussion or executive conversation about how you'd approach the company's customer base.
Where can I find and apply to customer success architect jobs?
You can find and apply to customer success architect jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing. No detours, no middlemen.
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