Customer Success Architect Jobs
Customer Success Architect jobs are open across SaaS, cloud infrastructure, enterprise software, and fintech, at every level from associate to principal and director, with specializations in technical onboarding, platform adoption, and solution design. Find a role that fits from the openings below and apply directly.
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Showing 5 of 719+ Customer Success Architect jobs
INTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
As a Customer Success Architect, you’ll help some of GitLab’s most important customers align our DevSecOps platform with their business goals and turn plans into lasting outcomes. You’ll partner with customers after the sale to translate pre-sales command plans into clear success plans, guide adoption and maturity, and provide hands-on technical enablement across Git workflows, software development lifecycles, continuous integration, continuous deployment, and DevSecOps practices. Reporting to a Senior Manager within our North America Customer Success organization, you’ll own a portfolio of customers, serve as their primary GitLab liaison, and work across Product Management, Engineering, Sales, Professional Services, and Customer Service to help them navigate technical and organizational complexity.
Responsibilities
- Partner with customers to turn pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
- Guide customers on effective use of the GitLab platform, including DevSecOps best practices, Git workflows, continuous integration, continuous deployment, and adoption patterns.
- Own a portfolio of customers and advance adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
- Build and maintain Customer Success Plans that define customer goals, key performance indicators, and progress over time.
- Act as the primary GitLab liaison for assigned accounts, coordinating questions, issues, and escalations across Customer Service, Product Management, Sales, and Professional Services.
- Provide hands-on onboarding and technical enablement, including education on new GitLab features, releases, and relevant use cases.
- Program manage account escalations by clarifying root causes, coordinating follow-up actions, and keeping stakeholders informed.
- Collaborate with Services and internal partners to identify training, enablement, and maturity opportunities aligned to customer needs.
BASIC QUALIFICATIONS
- Practical understanding of Git, common branching strategies, and modern software development lifecycles.
- Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
- Experience partnering with customers to define business outcomes and translate them into success plans, goals, and measures.
- Background in customer success, post-sales, or professional services work focused on adoption, retention, and customer satisfaction.
- Ability to manage a portfolio of customers, including coordinating across Customer Service, Product Management, Sales, and Professional Services.
- Skill in handling escalations in technical environments with clear communication and structured follow-through.
- Strong communication, presentation, and organization skills, with attention to detail and analytical thinking.
- Ability to apply transferable skills from related roles or industries to customer-facing technical adoption and success planning work.
ABOUT THE TEAM
We are part of GitLab’s Customer Success organization. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilization, and DevSecOps maturity while building strong, consultative relationships. As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations. We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success.
COMPENSATION
- Salary Range: $93,600—$158,400 USD
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COUNTRY HIRING GUIDELINES
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
INTRODUCTION
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
ABOUT THE ROLE
As a Customer Success Architect, you’ll help some of GitLab’s most important customers align our DevSecOps platform with their business goals and turn plans into lasting outcomes. You’ll partner with customers after the sale to translate pre-sales command plans into clear success plans, guide adoption and maturity, and provide hands-on technical enablement across Git workflows, software development lifecycles, continuous integration, continuous deployment, and DevSecOps practices. Reporting to a Senior Manager within our North America Customer Success organization, you’ll own a portfolio of customers, serve as their primary GitLab liaison, and work across Product Management, Engineering, Sales, Professional Services, and Customer Service to help them navigate technical and organizational complexity.
Responsibilities
- Partner with customers to turn pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
- Guide customers on effective use of the GitLab platform, including DevSecOps best practices, Git workflows, continuous integration, continuous deployment, and adoption patterns.
- Own a portfolio of customers and advance adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
- Build and maintain Customer Success Plans that define customer goals, key performance indicators, and progress over time.
- Act as the primary GitLab liaison for assigned accounts, coordinating questions, issues, and escalations across Customer Service, Product Management, Sales, and Professional Services.
- Provide hands-on onboarding and technical enablement, including education on new GitLab features, releases, and relevant use cases.
- Program manage account escalations by clarifying root causes, coordinating follow-up actions, and keeping stakeholders informed.
- Collaborate with Services and internal partners to identify training, enablement, and maturity opportunities aligned to customer needs.
BASIC QUALIFICATIONS
- Practical understanding of Git, common branching strategies, and modern software development lifecycles.
- Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
- Experience partnering with customers to define business outcomes and translate them into success plans, goals, and measures.
- Background in customer success, post-sales, or professional services work focused on adoption, retention, and customer satisfaction.
- Ability to manage a portfolio of customers, including coordinating across Customer Service, Product Management, Sales, and Professional Services.
- Skill in handling escalations in technical environments with clear communication and structured follow-through.
- Strong communication, presentation, and organization skills, with attention to detail and analytical thinking.
- Ability to apply transferable skills from related roles or industries to customer-facing technical adoption and success planning work.
ABOUT THE TEAM
We are part of GitLab’s Customer Success organization. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilization, and DevSecOps maturity while building strong, consultative relationships. As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations. We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success.
COMPENSATION
- Salary Range: $93,600—$158,400 USD
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
COUNTRY HIRING GUIDELINES
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
PRIVACY POLICY
Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
See All 719+ Customer Success Architect Jobs
Jump back to the full list of openings and apply to any customer success architect role that fits.
Find JobsCustomer Success Architect Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Databricks45
- Google42
- Salesforce25
- Anthropic15
Top Industries Hiring
- Technology & Software510
- Science & Research24
- Consulting & Professional Services23
- Manufacturing21
- Electronics & Hardware17
What Employers Look For
The qualifications that appear most often in customer success architect jobs.
- 3 or more years in a customer success, solutions engineering, or technical account management role
- Demonstrated experience driving product adoption and reducing churn across enterprise accounts
- Proficiency with CRM platforms such as Salesforce and customer success tools such as Gainsight or Totango
- Ability to design and deliver onboarding programs tailored to complex, multi-stakeholder environments
- Strong presentation and communication skills for executive business reviews and escalations
- Bachelor's degree in business, computer science, or a related field, or equivalent practical experience
Tips for Your Customer Success Architect Job Search
Quantify adoption outcomes on your resume
Customer success architect roles reward candidates who can show measurable results. Replace vague bullets with outcomes like renewal rates improved, time-to-value shortened, or at-risk accounts recovered. Hiring teams want proof you moved adoption metrics, not just managed relationships.
Highlight your technical depth clearly
Many customer success architect postings require hands-on familiarity with APIs, CRM platforms, or cloud architectures. Call out the specific tools you've configured or integrated, not just tools you've used. Vague claims like 'technical background' rarely clear an ATS or impress a hiring manager.
Target companies at the right growth stage
Early-stage companies often need a customer success architect to build the practice from scratch, while enterprise teams want someone who can operate within established frameworks. Knowing which environment fits your experience helps you write sharper cover letters and ask better questions.
Apply early to roles that fit
Migrate Mate lists customer success architect openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a portfolio of client success stories
Walk into interviews with two or three structured case studies covering the customer situation, the architecture or strategy you designed, and the measurable outcome. Stories that show cross-functional work with product and engineering teams signal the maturity interviewers are screening for in this role.
Negotiate scope before you negotiate compensation
In customer success architect offers, the territory size, account tier, and internal resource access affect your ability to hit targets. Before countering on pay, clarify what accounts you'd own and what support you'd have, so your expectations and the offer are grounded in the same picture.
Customer Success Architect Jobs: Frequently Asked Questions
Which companies are hiring the most customer success architects?
The companies hiring the most customer success architects right now include Google, Databricks, and Salesforce, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of June 2026. Demand is concentrated in enterprise SaaS and cloud infrastructure companies with large installed customer bases.
How many customer success architect jobs are remote?
About 52% of customer success architect openings are fully remote or hybrid as of June 2026, making it one of the more location-flexible roles in the customer success function. Technical onboarding and platform architecture work tends to skew most remote, while strategic account oversight roles at enterprise companies more often require occasional on-site presence.
How do you become a customer success architect?
Most customer success architects move into the role from customer success management, solutions engineering, or technical account management. Building hands-on experience with the platforms your target employers sell, developing the ability to run executive business reviews, and taking ownership of onboarding design projects in your current role all strengthen your candidacy. Certifications in Salesforce, cloud platforms, or project management can reinforce your technical credibility when making the transition.
Can you get a customer success architect job with little experience?
Yes, but you'll need to demonstrate technical depth and client-facing communication skills that compensate for shorter tenure. Candidates with strong platform knowledge gained in support, implementation, or solutions roles often make the jump successfully. Building case studies from real client projects, even informal ones, and targeting smaller SaaS companies that need someone to grow with the function gives you a realistic path in without years of direct title experience.
What does the customer success architect interview process look like?
The process typically starts with a recruiter or hiring manager screen focused on your background and the types of accounts you've managed. A technical or strategic round follows, often including a presentation or whiteboard exercise where you design an onboarding plan or walk through a past retention challenge. Final rounds usually bring in cross-functional stakeholders from product, sales, or engineering, and may include a panel discussion or executive conversation about how you'd approach the company's customer base.
Where can I find and apply to customer success architect jobs?
You can find and apply to customer success architect jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing. No detours, no middlemen.
See All 719+ Customer Success Architect Jobs
Jump back to the full list of openings and apply to any customer success architect role that fits.
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