Technical Customer Support Jobs
Technical Customer Support jobs are open across SaaS, telecommunications, healthcare IT, and financial services, at every level from entry-level specialist to senior engineer and team lead, with specializations in cloud platforms, enterprise software, and hardware diagnostics. Find a role that fits from the openings below and apply directly.
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Showing 5 of 2,962+ Technical Customer Support jobs
INTRODUCTION
Shape the Future of Heavy Equipment Autonomy as a Senior Technical Customer Support Professional
Join an international team at the cutting edge of precision positioning technology, where you will directly influence product quality and drive innovative machine control solutions for global leaders like Trimble and Caterpillar. This high-impact role gives you the unique opportunity to solve complex global challenges while shaping product requirements early in the development cycle for the earthmoving and paving industries.
The Trimble Field Systems segment provides solutions to increase precision and productivity in construction tasks by empowering stakeholders to collect accurate information and manage conditions with cutting-edge technology.
ABOUT CATERPILLAR TRIMBLE CONTROL TECHNOLOGIES (CTCT)
The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning, control, and automation products for earthmoving and paving machines in the construction and mining industries, using technologies such as GNSS, optical total stations, lasers, and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance.
WHAT MAKES THIS ROLE GREAT:
In this role, you will be at the forefront of developing and optimizing machine control solutions, directly influencing product reliability for global industries and shaping the future of construction automation. You will serve as a key technical leader, guiding cross-functional teams and transforming customer feedback into innovative, real-world product improvements.
KEY EXCITING RESPONSIBILITIES
- Spearhead timely problem resolution and manage emerging quality issues for worldwide machine control and guidance products.
- Lead global working groups and project teams to solve complex technical challenges using sophisticated analytical thought.
- Drive process changes and identify internal inefficiencies to significantly improve customer outcomes.
- Partner with internal project teams early in the development cycle to provide support requirements and shape future product design.
- Author and distribute critical support documentation to parent companies and manage global tracking databases.
BASIC QUALIFICATIONS
- Minimum 8 years of technical experience with machine control and guidance systems.
- Proven expertise troubleshooting CAN/J1939, Ethernet, and wireless communications.
- Demonstrated ability to work independently and guide teams through complex technical challenges.
- Strong analytical and communication skills with a two-year or higher degree in a technology-related field.
PREFERRED QUALIFICATIONS
- Hands-on experience with GPS, machine control, and guidance system design or validation.
- Strong mechanical and electrical aptitude with experience in bench and machine test environments.
LOGISTICS:
Location: Dayton, OH or Christchurch, N.Z.
Travel Requirement: Approximately 20% international travel
WHY YOU'LL LOVE WORKING WITH US
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
COMPENSATION
- Hiring Range: $85,900.00–$118,100.00
- Pay Rate Type: Salary
- Bonus Eligible?: Yes
- Commission Eligible?: No
BENEFITS:
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
HOW TO APPLY:
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
APPLICATION DEADLINE:
Trimble accepts applications on an ongoing basis until the position is filled.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble.
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Candidate Privacy Notices by Country
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
INTRODUCTION
Shape the Future of Heavy Equipment Autonomy as a Senior Technical Customer Support Professional
Join an international team at the cutting edge of precision positioning technology, where you will directly influence product quality and drive innovative machine control solutions for global leaders like Trimble and Caterpillar. This high-impact role gives you the unique opportunity to solve complex global challenges while shaping product requirements early in the development cycle for the earthmoving and paving industries.
The Trimble Field Systems segment provides solutions to increase precision and productivity in construction tasks by empowering stakeholders to collect accurate information and manage conditions with cutting-edge technology.
ABOUT CATERPILLAR TRIMBLE CONTROL TECHNOLOGIES (CTCT)
The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning, control, and automation products for earthmoving and paving machines in the construction and mining industries, using technologies such as GNSS, optical total stations, lasers, and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance.
WHAT MAKES THIS ROLE GREAT:
In this role, you will be at the forefront of developing and optimizing machine control solutions, directly influencing product reliability for global industries and shaping the future of construction automation. You will serve as a key technical leader, guiding cross-functional teams and transforming customer feedback into innovative, real-world product improvements.
KEY EXCITING RESPONSIBILITIES
- Spearhead timely problem resolution and manage emerging quality issues for worldwide machine control and guidance products.
- Lead global working groups and project teams to solve complex technical challenges using sophisticated analytical thought.
- Drive process changes and identify internal inefficiencies to significantly improve customer outcomes.
- Partner with internal project teams early in the development cycle to provide support requirements and shape future product design.
- Author and distribute critical support documentation to parent companies and manage global tracking databases.
BASIC QUALIFICATIONS
- Minimum 8 years of technical experience with machine control and guidance systems.
- Proven expertise troubleshooting CAN/J1939, Ethernet, and wireless communications.
- Demonstrated ability to work independently and guide teams through complex technical challenges.
- Strong analytical and communication skills with a two-year or higher degree in a technology-related field.
PREFERRED QUALIFICATIONS
- Hands-on experience with GPS, machine control, and guidance system design or validation.
- Strong mechanical and electrical aptitude with experience in bench and machine test environments.
LOGISTICS:
Location: Dayton, OH or Christchurch, N.Z.
Travel Requirement: Approximately 20% international travel
WHY YOU'LL LOVE WORKING WITH US
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
COMPENSATION
- Hiring Range: $85,900.00–$118,100.00
- Pay Rate Type: Salary
- Bonus Eligible?: Yes
- Commission Eligible?: No
BENEFITS:
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
HOW TO APPLY:
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
APPLICATION DEADLINE:
Trimble accepts applications on an ongoing basis until the position is filled.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble.
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Candidate Privacy Notices by Country
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
See All 2,962+ Technical Customer Support Jobs
Jump back to the full list of openings and apply to any technical customer support role that fits.
Find JobsTechnical Customer Support Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Vivint126
- ADT103
- Atlas Copco36
- Johnson Controls35
- Convergint33
Top Industries Hiring
- Technology & Software839
- Manufacturing455
- Electronics & Hardware257
- Consulting & Professional Services196
- Education107
What Employers Look For
The qualifications that appear most often in technical customer support jobs.
- Proficiency with ticketing systems such as Zendesk, Jira, or Salesforce Service Cloud
- Hands-on experience troubleshooting software, hardware, or network connectivity issues
- Strong written and verbal communication skills for technical and non-technical audiences
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+, Network+, or equivalent technical certification preferred or required
- Experience with remote desktop tools and screen-sharing software for customer-facing support
Tips for Your Technical Customer Support Job Search
Quantify resolutions, not just responsibilities
Hiring managers scan for outcomes. Replace 'handled customer inquiries' with the type of issues you resolved, the systems you used, and how quickly. Specific metrics like average handle time or first-contact resolution rate signal real operational experience.
List every ticketing and diagnostic tool
Technical customer support postings filter heavily on tools. Include every platform you've used, from Zendesk and Salesforce Service Cloud to remote diagnostic tools and internal CRMs, even if your use was limited. Missing a tool name costs you keyword matches.
Apply early to roles that fit
Migrate Mate lists technical customer support openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by product complexity
A role supporting enterprise network infrastructure calls for different preparation than one supporting a consumer app. Filter your search by product type and tailor your application to show you understand the technical depth that specific environment demands.
Prepare a break-fix walkthrough for interviews
Many technical customer support interviews include a live troubleshooting scenario. Practice walking through a real issue you diagnosed step by step, explaining your logic aloud. Interviewers want to see your diagnostic process, not just whether you reached the right answer.
Follow up with a technical detail from the interview
A generic thank-you note won't differentiate you. Reference a specific product challenge or troubleshooting method discussed, and add one brief thought about how your background connects to it. This demonstrates both technical retention and genuine interest.
Technical Customer Support Jobs: Frequently Asked Questions
Which companies are hiring the most technical customer supports?
The companies hiring the most technical customer supports right now include Vivint, ADT, and Atlas Copco, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of June 2026. Demand is especially concentrated in SaaS, managed services, and enterprise software companies scaling their support teams.
How many technical customer support jobs are remote?
About 23% of technical customer support openings are fully remote or hybrid as of June 2026, making it one of the more flexible roles in the technology sector. Sub-specializations in cloud platform support, software troubleshooting, and SaaS onboarding tend to have the highest share of remote availability compared to roles requiring hands-on hardware diagnostics.
How do you become a technical customer support?
Start by building foundational IT skills through coursework or self-study, then earn an entry-level certification such as CompTIA A+ to validate your knowledge. Get hands-on experience through internships, help desk roles, or volunteering for IT support. Develop your communication skills alongside your technical ones, since translating complex issues into plain language is central to the role.
Can you get a technical customer support job with little experience?
Yes, many employers hire technical customer support candidates with limited formal experience if you can demonstrate practical troubleshooting ability. Build a home lab, complete a help desk certification, and document any real support work you've done, including informal tech help for family or organizations. Entry-level roles at managed service providers and SaaS startups are common starting points.
What does the technical customer support interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager interview covering your technical background and communication style. Most employers then include a practical scenario, such as a live troubleshooting exercise or a written diagnostic walkthrough. Final rounds may involve meeting senior team members or completing a short role-play simulating a customer interaction.
Where can I find and apply to technical customer support jobs?
You can find and apply to technical customer support jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
See All 2,962+ Technical Customer Support Jobs
Jump back to the full list of openings and apply to any technical customer support role that fits.
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