Support Associate Jobs
Support Associate jobs are open across retail, healthcare, financial services, and technology, from entry-level to senior support roles, with specializations in customer support, technical support, and operations support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 958+ Support Associate jobs
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, processing trailers, retrieving orders from our back-of-house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running efficiently.
You'll also play a key part in customer interactions - greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance.
This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!
How our Fulfillment and Receiving Colleagues spend their day…
- Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride and greet teammates with a warm hello. Before getting started, they review their goals, learn about new products and promotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results.
- On the floor, they focus on the customer - from greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment.
- Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
- And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Meeting daily sales goal challenges
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
- Standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, processing trailers, retrieving orders from our back-of-house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running efficiently.
You'll also play a key part in customer interactions - greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance.
This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!
How our Fulfillment and Receiving Colleagues spend their day…
- Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride and greet teammates with a warm hello. Before getting started, they review their goals, learn about new products and promotions, and prepare the store for success. Whether receiving merchandise, tagging items, or organizing the stockroom, they bring energy and focus to every task to set the day up for smooth operations and strong results.
- On the floor, they focus on the customer - from greeting customers warmly to actively listening and resolving issues, colleagues build trust through personal, helpful interactions - on the floor, during curbside pickups, or through timely and accurate order fulfillment.
- Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting any needed merchandise moves.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
- And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Meeting daily sales goal challenges
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
- Standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Support Associate Jobs by Experience Level
Top Cities Hiring Support Associates
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Find Support Associate JobsSupport Associate Job Market
Who's Hiring
- Macy's307
- Coach97C
- Keystone Technologies19K
- Tory Burch18
- Intuit15
Top Industries Hiring
- Technology & Software11
- Retail3
- Education3
- Healthcare & Medical Services3
- Investment & Asset Management3
What Employers Look For
The qualifications that appear most often in support associate jobs.
- One or more years of customer-facing support or service experience
- Proficiency with a CRM or helpdesk platform such as Zendesk or Salesforce
- Strong written and verbal communication skills in a professional environment
- High school diploma or equivalent, with an associate or bachelor's degree preferred
- Ability to manage multiple open cases or requests simultaneously under deadline
- Familiarity with internal ticketing workflows, escalation paths, and SLA standards
Tips for Your Support Associate Job Search
Tailor your resume to ticket volume
Support associate postings often ask for experience handling high-volume queues. Mention the average number of customer interactions or tickets you managed daily, since that detail speaks directly to the throughput expectations hiring managers care about most.
Highlight your CRM and helpdesk tools
Employers screen resumes for specific tools like Zendesk, Salesforce Service Cloud, or Freshdesk. List every platform you have used in a dedicated skills section, even if your experience was brief, so automated screening systems don't filter you out early.
Apply early to roles that fit
Migrate Mate lists support associate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your industry
Support associate roles in healthcare, fintech, and SaaS each require different domain knowledge. Filter your search by industry vertical so your background in HIPAA-compliant communication or subscription billing resonates with the exact problems those teams face.
Prepare for scenario-based interview questions
Interviewers frequently present a difficult customer scenario and ask how you would handle it. Practice walking through your reasoning out loud, describing how you would de-escalate, document the interaction, and escalate when needed, before you walk into any interview.
Follow up with a specific detail from the interview
A follow-up message that references something concrete, like a process challenge the team mentioned or a metric they track, lands better than a generic thank-you. Send it within 24 hours and keep it to two or three sentences.
Support Associate Jobs: Frequently Asked Questions
Which companies are hiring the most support associates?
The most active employers for support associates right now are Macy's, Coach, and Keystone Technologies, and the most openings are in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. Demand tends to be highest at companies undergoing rapid customer growth or product expansion.
How many support associate jobs are remote?
About 47% of support associate openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in its category. Technical support and software customer success sub-areas tend to have the highest share of remote-eligible postings compared to in-person retail or clinic-based support roles.
How do you become a support associate?
Start by building experience in any customer-facing role, such as retail, hospitality, or a call center, to develop communication and problem-solving habits. Learn at least one CRM or helpdesk platform through a free trial or certification program. Then target entry-level postings that match your industry background, and tailor your resume to show case resolution skills and tool proficiency.
Can you get hired as a support associate with no experience?
Yes, many employers hire support associates with no formal work history if you can demonstrate clear communication, patience, and basic computer skills. Volunteer work, community helpdesk contributions, or a short online course in customer service fundamentals can substitute for paid experience. Focus your applications on companies that list no specific experience requirement and emphasize any time you solved problems for others.
What does the support associate interview process look like?
Most support associate interviews involve a phone screen to assess communication style, followed by one or two rounds with a team lead or hiring manager. Expect at least one scenario question asking how you would handle an upset or confused customer. Some employers add a short written exercise or a live role-play to evaluate how you respond in real time before making an offer.
Where can I find and apply to support associate jobs?
You can find and apply to support associate jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your background, whether that's technical, retail, or healthcare support, and apply directly to each listing that fits your experience and preferred location.
See All 958+ Support Associate Jobs
Find roles that match your experience and apply in just a few clicks.
Find Support Associate Jobs