Remote Support Associate Jobs
Remote support associate jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring for customer-facing and internal support roles in software, fintech, healthcare, and e-commerce. Companies hiring remotely right now include Keystone Technologies, Pride Mobility, and Blake Willson. Scan the live roles below and apply to whichever ones fit.
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At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
The Donor Engagement Specialist serves as a key ambassador for St. Jude Children's Research Hospital, delivering exceptional donor experiences while supporting fundraising initiatives that advance the mission of finding cures and saving children. This role is responsible for building and maintaining relationships with donors, volunteers, event participants, and community partners through multiple communication channels, including phone, email, chat, text, and social media. The position combines customer service excellence, relationship management, problem-solving, and fundraising support to strengthen donor engagement and drive revenue growth.
Essential Job Functions
Donor & Volunteer Engagement
- Develop and maintain knowledge of ALSAC fundraising programs, campaigns, events, and brand awareness initiatives to effectively support donors, volunteers, event coordinators, and fundraising participants across Mass Marketing, Experiential, and Relational fundraising efforts.
- Provide exceptional service through multiple communication channels, including inbound and outbound phone calls, email, chat, text, and social media. Efficiently resolve donor inquiries, requests, concerns, and complex issues while delivering a positive donor experience.
- Utilize active listening, problem-solving, and relationship-building skills to cultivate meaningful donor and volunteer relationships, address concerns, and identify opportunities to enhance engagement and retention.
Fundraising & Revenue Generation
- Apply fundraising, sales, customer service, and account management techniques to recruit, retain, and cultivate participants across campaigns, including Legacy Youth and DIY initiatives, peer-to-peer fundraising efforts, multicultural programs, lead generation campaigns, and additional experiential fundraising initiatives.
- Identify opportunities to increase participation and revenue through strategic fundraising conversations, goal setting, participant coaching, and upselling opportunities when appropriate.
- Engage prospective donors and fundraising participants through referrals, marketing-generated leads, and outreach efforts to expand fundraising participation and support organizational growth.
Donor Experience & Relationship Management
- Gather, document, and analyze donor and volunteer feedback to identify trends, improve the donor experience, and provide insights that support campaign enhancements and business initiatives.
- Serve as a trusted resource for donors, volunteers, and event coordinators by researching and resolving inquiries, processing special requests, and navigating both online and offline fundraising platforms.
- Exercise sound judgment when handling third-party fundraising issues, escalating concerns as appropriate to ensure timely and effective resolution.
Data Integrity & Operational Support
- Maintain accurate donor, volunteer, and event records across multiple systems while ensuring data integrity and compliance with organizational policies, procedures, and PCI standards.
- Document interactions, troubleshoot issues, and report trends, concerns, and system-related challenges to leadership. Monitor and communicate potential source code or reporting issues that could impact fundraising revenue tracking.
- Utilize internal and external systems, call center platforms, databases, reporting tools, and Microsoft Office applications to manage donor interactions, process requests, track activities, and support business operations.
- Capture and route tour requests, process incentive orders, manage assigned shared inboxes, and complete special projects and operational tasks as assigned.
- Support Enterprise Contact Center and Shared Services operations by assisting with overflow activities, cross-functional initiatives, and peak-volume periods.
Team & Organizational Support
- Participate in Enterprise Contact Center operations, which may require flexibility to work evenings, weekends, holidays, and additional hours during peak fundraising periods to support organizational needs.
Qualifications
Required Knowledge, Skills, and Abilities
- Strong customer service orientation with a passion for delivering exceptional donor experiences.
- Excellent interpersonal, verbal, and written communication skills across multiple channels, including phone, email, chat, text, and social media.
- Proven ability to build and maintain relationships with donors, volunteers, participants, and internal stakeholders.
- Strong problem-solving, conflict resolution, and negotiation skills.
- Ability to manage multiple priorities and adapt in a fast-paced, metrics-driven environment.
- Demonstrated attention to detail and ability to maintain accurate records and data integrity.
- Ability to manage sensitive and confidential information with discretion and professionalism.
- Strong research and analytical skills with the ability to investigate transactions, discrepancies, and donor concerns.
- Proficiency with Microsoft Outlook, Word, Excel, internet-based applications, CRM systems, and contact center technologies.
- Ability to learn and effectively navigate multiple software platforms and fundraising systems.
- Ability to communicate effectively with individuals at all organizational levels.
- High School Diploma or GED required.
- Minimum of two (2) years of experience in customer service, contact center operations, fundraising, sales, account management, donor relations, or a related field.
- Experience working in a nonprofit, fundraising, customer engagement, or call center environment preferred.
- Bilingual proficiency in English and Spanish (written and verbal) preferred.
- Experience supporting fundraising campaigns, donor stewardship, volunteer engagement, or peer-to-peer fundraising initiatives preferred.
- Knowledge of CRM systems and donor management platforms preferred.
Working Hours: Monday–Friday, 10:30 AM – 7:00 PM CT
Location: Remote in USA
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only .
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
The Donor Engagement Specialist serves as a key ambassador for St. Jude Children's Research Hospital, delivering exceptional donor experiences while supporting fundraising initiatives that advance the mission of finding cures and saving children. This role is responsible for building and maintaining relationships with donors, volunteers, event participants, and community partners through multiple communication channels, including phone, email, chat, text, and social media. The position combines customer service excellence, relationship management, problem-solving, and fundraising support to strengthen donor engagement and drive revenue growth.
Essential Job Functions
Donor & Volunteer Engagement
- Develop and maintain knowledge of ALSAC fundraising programs, campaigns, events, and brand awareness initiatives to effectively support donors, volunteers, event coordinators, and fundraising participants across Mass Marketing, Experiential, and Relational fundraising efforts.
- Provide exceptional service through multiple communication channels, including inbound and outbound phone calls, email, chat, text, and social media. Efficiently resolve donor inquiries, requests, concerns, and complex issues while delivering a positive donor experience.
- Utilize active listening, problem-solving, and relationship-building skills to cultivate meaningful donor and volunteer relationships, address concerns, and identify opportunities to enhance engagement and retention.
Fundraising & Revenue Generation
- Apply fundraising, sales, customer service, and account management techniques to recruit, retain, and cultivate participants across campaigns, including Legacy Youth and DIY initiatives, peer-to-peer fundraising efforts, multicultural programs, lead generation campaigns, and additional experiential fundraising initiatives.
- Identify opportunities to increase participation and revenue through strategic fundraising conversations, goal setting, participant coaching, and upselling opportunities when appropriate.
- Engage prospective donors and fundraising participants through referrals, marketing-generated leads, and outreach efforts to expand fundraising participation and support organizational growth.
Donor Experience & Relationship Management
- Gather, document, and analyze donor and volunteer feedback to identify trends, improve the donor experience, and provide insights that support campaign enhancements and business initiatives.
- Serve as a trusted resource for donors, volunteers, and event coordinators by researching and resolving inquiries, processing special requests, and navigating both online and offline fundraising platforms.
- Exercise sound judgment when handling third-party fundraising issues, escalating concerns as appropriate to ensure timely and effective resolution.
Data Integrity & Operational Support
- Maintain accurate donor, volunteer, and event records across multiple systems while ensuring data integrity and compliance with organizational policies, procedures, and PCI standards.
- Document interactions, troubleshoot issues, and report trends, concerns, and system-related challenges to leadership. Monitor and communicate potential source code or reporting issues that could impact fundraising revenue tracking.
- Utilize internal and external systems, call center platforms, databases, reporting tools, and Microsoft Office applications to manage donor interactions, process requests, track activities, and support business operations.
- Capture and route tour requests, process incentive orders, manage assigned shared inboxes, and complete special projects and operational tasks as assigned.
- Support Enterprise Contact Center and Shared Services operations by assisting with overflow activities, cross-functional initiatives, and peak-volume periods.
Team & Organizational Support
- Participate in Enterprise Contact Center operations, which may require flexibility to work evenings, weekends, holidays, and additional hours during peak fundraising periods to support organizational needs.
Qualifications
Required Knowledge, Skills, and Abilities
- Strong customer service orientation with a passion for delivering exceptional donor experiences.
- Excellent interpersonal, verbal, and written communication skills across multiple channels, including phone, email, chat, text, and social media.
- Proven ability to build and maintain relationships with donors, volunteers, participants, and internal stakeholders.
- Strong problem-solving, conflict resolution, and negotiation skills.
- Ability to manage multiple priorities and adapt in a fast-paced, metrics-driven environment.
- Demonstrated attention to detail and ability to maintain accurate records and data integrity.
- Ability to manage sensitive and confidential information with discretion and professionalism.
- Strong research and analytical skills with the ability to investigate transactions, discrepancies, and donor concerns.
- Proficiency with Microsoft Outlook, Word, Excel, internet-based applications, CRM systems, and contact center technologies.
- Ability to learn and effectively navigate multiple software platforms and fundraising systems.
- Ability to communicate effectively with individuals at all organizational levels.
- High School Diploma or GED required.
- Minimum of two (2) years of experience in customer service, contact center operations, fundraising, sales, account management, donor relations, or a related field.
- Experience working in a nonprofit, fundraising, customer engagement, or call center environment preferred.
- Bilingual proficiency in English and Spanish (written and verbal) preferred.
- Experience supporting fundraising campaigns, donor stewardship, volunteer engagement, or peer-to-peer fundraising initiatives preferred.
- Knowledge of CRM systems and donor management platforms preferred.
Working Hours: Monday–Friday, 10:30 AM – 7:00 PM CT
Location: Remote in USA
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only .
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
See All 68 Remote Support Associate Jobs
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Find Remote Support Associate JobsRemote Support Associate Job Market
Who's Hiring
- Keystone Technologies14
- Pride Mobility4
- Blake Willson3
- IQVIA2
- Fanatics2
Top Industries Hiring
- Insurance
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote support associate jobs.
- One or more years of customer-facing support or service experience
- Proficiency with a CRM or helpdesk platform such as Zendesk or Salesforce
- Strong written and verbal communication skills in a professional environment
- High school diploma or equivalent, with an associate or bachelor's degree preferred
- Ability to manage multiple open cases or requests simultaneously under deadline
- Familiarity with internal ticketing workflows, escalation paths, and SLA standards
Tips for Your Remote Support Associate Job Search
Apply early to remote roles that fit
Migrate Mate lists remote support associate openings from across the U.S. in one place, so you can find roles that match your experience and apply directly. Remote postings often close fast, so checking regularly and applying the same day you find a fit gives you an edge.
Prove async communication skills upfront
Remote support associates handle most coordination through written channels. Rewrite your resume bullets to show clear, concise written output, and draft a cover note that reads like a well-structured support ticket response. Remote hiring managers notice writing quality immediately.
Get fluent in core remote support tools
Employers hiring remote support associates expect day-one familiarity with platforms like Zendesk, Freshdesk, Intercom, or ServiceNow. List the tools you know by name on your resume, and if you're missing one, work through its free trial or help center before you interview.
Prepare for a remote-specific interview format
Remote support associate interviews often include an async video response or a written scenario exercise to assess how you communicate without real-time back-and-forth. Practice answering support scenarios in writing, keeping your responses clear and action-oriented rather than conversational.
Remote Support Associate Jobs: Frequently Asked Questions
How do I get a remote support associate job?
Target companies that already run distributed teams, since they have the tools and processes to onboard remote support associates from day one. Remote employers screen heavily for written communication, self-direction, and familiarity with ticketing and help-desk platforms like Zendesk or Freshdesk. Candidates who can demonstrate async problem-solving and a quiet, reliable home setup stand out most.
Which companies hire remote support associates?
Companies hiring remote support associates right now include Keystone Technologies, Pride Mobility, and Blake Willson, based on current remote listings on Migrate Mate as of September 2026. Remote-first SaaS companies, distributed e-commerce operations, and large fintech and healthcare organizations are the most consistent sources of remote support associate openings.
Can you get a remote support associate job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to troubleshoot and escalate independently from day one without a supervisor nearby. Remote-first SaaS startups and BPO firms often hire entry-level support associates remotely. Showing completed customer service coursework, a strong writing sample, or volunteer help-desk experience can open doors when a formal work history is thin.
Do you need a degree for remote support associate jobs?
Not always. Most remote employers weigh practical skills, clear written communication, and demonstrated ability to handle support queues over formal education credentials. A relevant certification, a portfolio of resolved tickets, or measurable results from prior customer-facing work often carries more weight than a degree for support associate roles on distributed teams.
Which industries hire the most remote support associates?
The sectors hiring the most remote support associates are Insurance and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of September 2026. These industries rely on distributed support teams to serve customers and internal users across multiple time zones without geographic constraints.
See All 68 Remote Support Associate Jobs
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