Remote Customer Success Jobs
Remote customer success jobs are in strong demand across the U.S., with remote-first SaaS companies, distributed B2B teams, and subscription-based businesses actively hiring. Employers currently listing remote openings include Samsara, ALTO USA, and Owner. See the openings below and apply to the ones that match your experience.
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At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Monitor usage and spend trends; act on signals for churn risk and growth opportunity.- Coach customers to achieve high OBT adoption (target 80%+, current: TBD) and use self-serve reporting.
- Run targeted outreach and nudges; partner with Marketing on lifecycle campaigns.
- Triage non-booking questions and coordinate escalations to the offline desk for complex air.
- Capture voice-of-customer; feed insights to Product, Supplier Relations, and Comm Ops.
- Hit portfolio KPIs: activation in 30/60/90, adoption %, NRR, CSAT/Digital NPS.
Qualifications:
- 3–5+ years in Customer Success/Account Management in travel or SaaS-like environments.
- Comfortable with dashboards and basic analysis; turns data into next-best actions.
- Excellent written/verbal communication and customer education skills.
- Organized portfolio manager who thrives in standardized, digital-first workflows.
- Bias to automation; champions change that reduces effort for customers and teams.
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
#Li-remote
At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Monitor usage and spend trends; act on signals for churn risk and growth opportunity.- Coach customers to achieve high OBT adoption (target 80%+, current: TBD) and use self-serve reporting.
- Run targeted outreach and nudges; partner with Marketing on lifecycle campaigns.
- Triage non-booking questions and coordinate escalations to the offline desk for complex air.
- Capture voice-of-customer; feed insights to Product, Supplier Relations, and Comm Ops.
- Hit portfolio KPIs: activation in 30/60/90, adoption %, NRR, CSAT/Digital NPS.
Qualifications:
- 3–5+ years in Customer Success/Account Management in travel or SaaS-like environments.
- Comfortable with dashboards and basic analysis; turns data into next-best actions.
- Excellent written/verbal communication and customer education skills.
- Organized portfolio manager who thrives in standardized, digital-first workflows.
- Bias to automation; champions change that reduces effort for customers and teams.
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Prospective Employee Privacy Policy
#Li-remote
See All 505+ Remote Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Customer Success JobsRemote Customer Success Job Market
Who's Hiring
- Samsara10
- ALTO USA8
- Owner8
- Rippling6
- Nodes & Links6N
Top Industries Hiring
- Technology & Software52
- Electronics & Hardware8
- Transportation & Logistics5
- Non-Profit & Social Services4
- Consulting & Professional Services4
What Employers Look For
The qualifications that appear most often in remote customer success jobs.
- 2 or more years of customer success, account management, or support experience at a SaaS company
- Demonstrated ability to manage a book of business and hit net revenue retention targets
- Experience with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
- Familiarity with CRM systems and the ability to maintain accurate account health data
Tips for Your Remote Customer Success Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through mixed results. Apply as soon as a role appears, since remote positions close fast.
Prove async communication skills upfront
Remote customer success hiring managers scan for candidates who can communicate clearly without a meeting. Write concise, well-structured cover notes and make sure your resume shows written touchpoints, like email campaigns, in-app messaging, or async client check-ins, rather than only phone-based work.
Name the remote tools you actually use
Remote employers expect fluency with specific platforms. Call out Gainsight, Totango, Intercom, Zendesk, or whatever CRM and customer health tools you know by name, so hiring managers can see fit immediately without reading between the lines.
Quantify client outcomes in your resume
Remote roles attract more applicants than on-site ones, so numbers cut through. Show renewal rates you maintained, churn you reduced, or onboarding timelines you shortened. Concrete results are harder to dismiss than a list of responsibilities.
Remote Customer Success Jobs: Frequently Asked Questions
How do I get a remote customer success job?
Focus your search on remote-first SaaS companies, cloud software vendors, and subscription businesses, where distributed customer success teams are the norm. Remote employers screen hard for written communication, proactive outreach, and the ability to manage a book of accounts without daily supervision. Showing experience with tools like Gainsight, Intercom, or Zendesk, and documenting async-friendly habits in your resume, gives you a real edge.
Which companies hire remote customer successs?
Employers currently hiring remote customer successs include Samsara, ALTO USA, and Owner, per current remote listings on Migrate Mate as of August 2026. Remote-first SaaS firms and distributed B2B software teams make up the largest share of these openings, alongside fintech platforms and digital health companies that rely on long-term client relationships.
Can you get a remote customer success job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to manage client relationships independently from day one, without an office to lean on. Smaller SaaS startups and early-stage software companies are the most likely to hire entry-level remote. Showing comfort with video calls, written follow-ups, and CRM tools, or completing a short contract or volunteer onboarding project, opens the door when you lack a formal title.
Do you need a degree for remote customer success jobs?
Not always. Many remote employers care more about demonstrated relationship management skills, strong written communication, and measurable outcomes like renewal rates or churn reduction than they do about a specific degree. A portfolio showing successful client onboarding, a high-volume support background, or product knowledge in the relevant industry can carry more weight than a diploma.
Which industries hire the most remote customer successs?
Remote customer success roles concentrate in Technology & Software, Electronics & Hardware, and Transportation & Logistics, based on current remote listings on Migrate Mate as of August 2026. These sectors rely on distributed teams to manage clients across multiple time zones, making fully remote customer success a practical and common hiring model.
See All 505+ Remote Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Customer Success Jobs