Remote Customer Success Jobs
Remote customer success jobs are in strong demand across the U.S., with remote-first SaaS companies, distributed B2B teams, and subscription-based businesses actively hiring. Employers currently listing remote openings include Spectrum, ServiceNow, and Samsara. See the openings below and apply to the ones that match your experience.
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About the Job:
The Manager of Digital Customer Success will report to the Director of Customer Success, Americas, and lead a team of Digital CSMs who serve as the primary post-sale point of contact for LaunchDarkly's largest subset of customers. The ideal candidate is a people-first leader who is passionate about delivering an exceptional customer experience, brings an innovative approach to Customer Success, and thrives in a fast-paced, high-growth environment. This role is a unique opportunity to shape and lead a team in a growing market at LaunchDarkly, driving both customer success and organizational growth.
Responsibilities:
- Team Leadership and Development: Recruit, lead, and develop a high-performing team of CSMs. Provide ongoing coaching, support, and feedback to help the team grow their skills, deliver strong customer outcomes, and consistently meet or exceed expectations.
- Scaled Strategy and Execution: Partner closely with the GTM ecosystem and other CS teams to build and operationalize Customer Success programs and playbooks tailored to the Digital customer segment, ensuring alignment with our global CS frameworks.
- Proactive Customer Insight: Enable the team to understand and act early on leading indicators such as onboarding progress, product adoption, risk signals, and expansion potential, in order to reduce churn and drive growth.
- Operational Execution: Bring operational rigor to the team by organizing around key performance metrics, including NDR and expansion, and running regular forecast and pipeline reviews to ensure we deliver against both short- and long-term goals.
- Customer Engagement: Serve as the senior advocate for strategic and high-impact customers. Oversee critical engagements and escalations, and ensure customer needs and insights inform internal decisions. LaunchDarkly is a startup environment, and everyone stays close to customers.
About You:
- Leadership: Demonstrated ability to lead and develop high-performing teams.
- Entrepreneurial Spirit: Driven, proactive, and comfortable operating in a highly ambiguous, startup environment.
- Passion for Growth (your own, and your teams): Enthusiastic about continuous learning and personal development. Actively seeks and provides feedback. You consider promoting a team member the best deal you could possibly close!
- Analytical: Enjoys identifying trends in data and making informed decisions about team and customer outcomes.
- Program Builder: Passionate about building high-impact, customer focused programs. Able to build and execute a project plan, holding stakeholders accountable to a timeline.
- Sales oriented: You have experience owning a number and want to continue to do so. Customer Success at LaunchDarkly is a commercial function, you should be excited about having commercial responsibility.
- Problem Solver: Strong critical thinking skills and enjoys solving complex customer problems.
- Team Player: Collaborates well with others, knows when to involve other stakeholders, and proactively keeps others informed.
Qualifications:
- Experience: Minimum of 4 years in a customer-facing role, with at least 2 years in a leadership or team lead position within customer success, account management, or a similar field.
- Commercial Acumen: Experience owning the renewal process and being accountable for a retention quota. Strong discovery, qualification, and sales skills; training in Command of the Message, MEDDIC, or similar methodologies is preferred.
- Data Orientation: Experience leveraging data to make decisions about talent, team effectiveness, customer programs, etc.
- Program Development: Background in building scalable programs to positively impact broad cohorts of customers, leveraging signals and fine-tuned collateral
- AI Fluency: Comfortable leveraging AI to scale the impact of proven processes and tools, while ensuring our customers are provided accurate and actionable insights
- Technical Knowledge: Experience working with technical products, preferably within the DevOps space, and interacting with developers or technical personas.
- Project Management: Strong project management skills, with experience holding customers and cross-functional teams accountable to timelines.
Pay:
Target pay ranges based on Geographic Zones* for Level M2:
- Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $121,800 - $167,530**
- Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $109,700 - $150,810**
- Zone 3: All other US locations - $103,600 - $142,450**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
- Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
About the Job:
The Manager of Digital Customer Success will report to the Director of Customer Success, Americas, and lead a team of Digital CSMs who serve as the primary post-sale point of contact for LaunchDarkly's largest subset of customers. The ideal candidate is a people-first leader who is passionate about delivering an exceptional customer experience, brings an innovative approach to Customer Success, and thrives in a fast-paced, high-growth environment. This role is a unique opportunity to shape and lead a team in a growing market at LaunchDarkly, driving both customer success and organizational growth.
Responsibilities:
- Team Leadership and Development: Recruit, lead, and develop a high-performing team of CSMs. Provide ongoing coaching, support, and feedback to help the team grow their skills, deliver strong customer outcomes, and consistently meet or exceed expectations.
- Scaled Strategy and Execution: Partner closely with the GTM ecosystem and other CS teams to build and operationalize Customer Success programs and playbooks tailored to the Digital customer segment, ensuring alignment with our global CS frameworks.
- Proactive Customer Insight: Enable the team to understand and act early on leading indicators such as onboarding progress, product adoption, risk signals, and expansion potential, in order to reduce churn and drive growth.
- Operational Execution: Bring operational rigor to the team by organizing around key performance metrics, including NDR and expansion, and running regular forecast and pipeline reviews to ensure we deliver against both short- and long-term goals.
- Customer Engagement: Serve as the senior advocate for strategic and high-impact customers. Oversee critical engagements and escalations, and ensure customer needs and insights inform internal decisions. LaunchDarkly is a startup environment, and everyone stays close to customers.
About You:
- Leadership: Demonstrated ability to lead and develop high-performing teams.
- Entrepreneurial Spirit: Driven, proactive, and comfortable operating in a highly ambiguous, startup environment.
- Passion for Growth (your own, and your teams): Enthusiastic about continuous learning and personal development. Actively seeks and provides feedback. You consider promoting a team member the best deal you could possibly close!
- Analytical: Enjoys identifying trends in data and making informed decisions about team and customer outcomes.
- Program Builder: Passionate about building high-impact, customer focused programs. Able to build and execute a project plan, holding stakeholders accountable to a timeline.
- Sales oriented: You have experience owning a number and want to continue to do so. Customer Success at LaunchDarkly is a commercial function, you should be excited about having commercial responsibility.
- Problem Solver: Strong critical thinking skills and enjoys solving complex customer problems.
- Team Player: Collaborates well with others, knows when to involve other stakeholders, and proactively keeps others informed.
Qualifications:
- Experience: Minimum of 4 years in a customer-facing role, with at least 2 years in a leadership or team lead position within customer success, account management, or a similar field.
- Commercial Acumen: Experience owning the renewal process and being accountable for a retention quota. Strong discovery, qualification, and sales skills; training in Command of the Message, MEDDIC, or similar methodologies is preferred.
- Data Orientation: Experience leveraging data to make decisions about talent, team effectiveness, customer programs, etc.
- Program Development: Background in building scalable programs to positively impact broad cohorts of customers, leveraging signals and fine-tuned collateral
- AI Fluency: Comfortable leveraging AI to scale the impact of proven processes and tools, while ensuring our customers are provided accurate and actionable insights
- Technical Knowledge: Experience working with technical products, preferably within the DevOps space, and interacting with developers or technical personas.
- Project Management: Strong project management skills, with experience holding customers and cross-functional teams accountable to timelines.
Pay:
Target pay ranges based on Geographic Zones* for Level M2:
- Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $121,800 - $167,530**
- Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $109,700 - $150,810**
- Zone 3: All other US locations - $103,600 - $142,450**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
- Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
See All 451+ Remote Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Customer Success JobsRemote Customer Success Job Market
Who's Hiring
- Spectrum24
- ServiceNow10
- Samsara8
- IPID6I
- Rippling6
Top Industries Hiring
- Technology & Software38
- Electronics & Hardware4
- Transportation & Logistics4
- Non-Profit & Social Services4
- Retail3
What Employers Look For
The qualifications that appear most often in remote customer success jobs.
- 2 or more years of customer success, account management, or support experience at a SaaS company
- Demonstrated ability to manage a book of business and hit net revenue retention targets
- Experience with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
- Familiarity with CRM systems and the ability to maintain accurate account health data
Tips for Your Remote Customer Success Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through mixed results. Apply as soon as a role appears, since remote positions close fast.
Prove async communication skills upfront
Remote customer success hiring managers scan for candidates who can communicate clearly without a meeting. Write concise, well-structured cover notes and make sure your resume shows written touchpoints, like email campaigns, in-app messaging, or async client check-ins, rather than only phone-based work.
Name the remote tools you actually use
Remote employers expect fluency with specific platforms. Call out Gainsight, Totango, Intercom, Zendesk, or whatever CRM and customer health tools you know by name, so hiring managers can see fit immediately without reading between the lines.
Quantify client outcomes in your resume
Remote roles attract more applicants than on-site ones, so numbers cut through. Show renewal rates you maintained, churn you reduced, or onboarding timelines you shortened. Concrete results are harder to dismiss than a list of responsibilities.
Remote Customer Success Jobs: Frequently Asked Questions
How do I get a remote customer success job?
Focus your search on remote-first SaaS companies, cloud software vendors, and subscription businesses, where distributed customer success teams are the norm. Remote employers screen hard for written communication, proactive outreach, and the ability to manage a book of accounts without daily supervision. Showing experience with tools like Gainsight, Intercom, or Zendesk, and documenting async-friendly habits in your resume, gives you a real edge.
Which companies hire remote customer successs?
Employers currently hiring remote customer successs include Spectrum, ServiceNow, and Samsara, per current remote listings on Migrate Mate as of September 2026. Remote-first SaaS firms and distributed B2B software teams make up the largest share of these openings, alongside fintech platforms and digital health companies that rely on long-term client relationships.
Can you get a remote customer success job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to manage client relationships independently from day one, without an office to lean on. Smaller SaaS startups and early-stage software companies are the most likely to hire entry-level remote. Showing comfort with video calls, written follow-ups, and CRM tools, or completing a short contract or volunteer onboarding project, opens the door when you lack a formal title.
Do you need a degree for remote customer success jobs?
Not always. Many remote employers care more about demonstrated relationship management skills, strong written communication, and measurable outcomes like renewal rates or churn reduction than they do about a specific degree. A portfolio showing successful client onboarding, a high-volume support background, or product knowledge in the relevant industry can carry more weight than a diploma.
Which industries hire the most remote customer successs?
Remote customer success roles concentrate in Technology & Software, Electronics & Hardware, and Transportation & Logistics, based on current remote listings on Migrate Mate as of September 2026. These sectors rely on distributed teams to manage clients across multiple time zones, making fully remote customer success a practical and common hiring model.
See All 451+ Remote Customer Success Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Customer Success Jobs