Remote Customer Experience Manager Jobs
Remote customer experience manager jobs are open across the U.S. in SaaS, e-commerce, fintech, and subscription services, at companies building distributed support and success teams. Employers hiring remotely right now include Huntington Bank, LawnStarter, and Oanda. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 188+ Remote Customer Experience Manager jobs
Full-Time Remote Customer Experience Specialist
Type of position: Full-Time, 10-hr shifts (4 Days On, 3 Days Off)
Company: Nexa
Location: Remote
(Arizona Residents Only, Excluding Flagstaff)
Pay: $16 per hour
At Nexa, we help service-focused businesses grow through professional virtual receptionist, appointment scheduling, and customer engagement solutions. Our team supports businesses by capturing opportunities, assisting customers, and creating seamless communication experiences. We combine personalized service with technology-driven solutions to help our clients stay responsive and connected.
Join Our Team! We are looking for friendly, dependable, and detail-oriented individuals who enjoy helping others and delivering outstanding customer service. As a Customer Experience Specialist, you will be the welcoming voice behind the businesses we support, making a positive difference one call at a time.
What makes this opportunity different?
- 100% Inbound Calls: There are zero sales, telemarketing, or cold calls involved. Your entire focus will be on providing quality assistance and care for callers reaching us.
- No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values your contributions, we have you covered.
- Comprehensive Paid Training: We provide extensive, fully paid training starting at your very first day to ensure you have all the tools, resources, technology, and confidence needed to succeed and thrive from day one.
Work From Home Requirements
- Must have a dedicated, quiet and distraction free home office environment that allows for continuous focus and uninterrupted phone availability.
-
High-speed internet that can pass our speed test.
- Internet speeds of 50 Mbps Download/10 Mbps Upload
-
A hardwired internet connection (a direct Ethernet cable connection).
- Wi-fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.
-
PC or Laptop with Windows 11 or higher and at least 1 GB of available storage
- No Chromebooks, Apple Products, tablets as they are not compatible with our systems
- Two monitors that meet a screen display resolution of 1600x900
- A high-quality wired USB headset with a built-in microphone (No Bluetooth)
- Please note: Full-Time employees, upon successful completion of training and post the initial new-hire period, we will supply you with company-issued hardware (computer, dual monitors, keyboard, mouse, and headset).
Day-to-Day Responsibilities:
As a Call Center Specialist, no two days are the same, but your primary focus will always center on delivering clear, compassionate, and efficient communications. Your core daily duties will include:
- Inbound Call Handling: Field incoming calls efficiently while consistently maintaining a warm, positive, empathetic, and supportive tone.
- Information Capture and Routing: Accurately document important caller details, relay urgent messages promptly, and transfer calls to the correct departments or personnel.
- Software Navigation: Seamlessly navigate our customer internal call-management software to address caller inquiries swiftly and effectively.
- Quality and Performance: Maintain high standards of consistency by meeting and exceeding key performance indicators, schedule adherence, and quality assurance metrics.
- Team Collaboration: Foster a positive work environment by communicating effectively with peers, team leaders, and management.
What We Look for in Candidates
We are looking for individuals who take genuine pride in helping others and demonstrate a high degree of personal and professional reliability. To be successful in this role, you should possess:
- Exceptional Communication Skills: Outstanding phone etiquette paired with a warm, professional manner, along with strong command of standard written and spoken English (including accurate spelling and grammar).
- Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
- Technical Aptitude: Basic computer literacy, comfortable working knowledge of Microsoft Windows environment and basic office applications, and the ability to type at least 35+ works per minute.
- Strong Work Ethic: High reliability, strong attention to detail, and a stellar record of punctual attendance.
- Schedule Flexibility: Willingness and availability to work one weekend day per week (Saturday or Sunday) as well as assigned holidays as we are a dedicated 24/7/365 operation.
- Minimum of a High School Diploma or GED and at least 18 years of age.
- Must reside in Arizona (excluding Flagstaff).
-
Preferred, but not required:
- 6 months call center, customer service, or retail experience.
- Bilingual (English/Spanish) fluency is a plus
- Some college or a post-secondary degree is a plus
Benefits and Perks:
- Paid Training and Ongoing Support: Thorough onboarding to set you up for success.
- Paid Time Off (PTO): Generous PTO to support your work-life balance.
- Retirement Planning: 401(k) plan with competitive company matching contributions.
- Employee Stock Ownership Plan (ESOP): Gain a real financial stake and share in our company's growth.
- Comprehensive Healthcare: Medical, Dental, and Vision coverage.
- Life and Legal Insurance: Employer-provided life insurance and specialized legal assistance benefits.
(Note: Waiting periods may apply for certain benefits.)
Nexa is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Use of Artificial Intelligence (AI): Our company uses artificial intelligence (AI) technology to assist with the collection and intake of applicant information. AI is used solely to facilitate the application process and is note used to screen out, rank, or disqualify applicants. All applicant information is reviewed by a human representative before any decisions are made regarding the next steps in the hiring process.
Full-Time Remote Customer Experience Specialist
Type of position: Full-Time, 10-hr shifts (4 Days On, 3 Days Off)
Company: Nexa
Location: Remote
(Arizona Residents Only, Excluding Flagstaff)
Pay: $16 per hour
At Nexa, we help service-focused businesses grow through professional virtual receptionist, appointment scheduling, and customer engagement solutions. Our team supports businesses by capturing opportunities, assisting customers, and creating seamless communication experiences. We combine personalized service with technology-driven solutions to help our clients stay responsive and connected.
Join Our Team! We are looking for friendly, dependable, and detail-oriented individuals who enjoy helping others and delivering outstanding customer service. As a Customer Experience Specialist, you will be the welcoming voice behind the businesses we support, making a positive difference one call at a time.
What makes this opportunity different?
- 100% Inbound Calls: There are zero sales, telemarketing, or cold calls involved. Your entire focus will be on providing quality assistance and care for callers reaching us.
- No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values your contributions, we have you covered.
- Comprehensive Paid Training: We provide extensive, fully paid training starting at your very first day to ensure you have all the tools, resources, technology, and confidence needed to succeed and thrive from day one.
Work From Home Requirements
- Must have a dedicated, quiet and distraction free home office environment that allows for continuous focus and uninterrupted phone availability.
-
High-speed internet that can pass our speed test.
- Internet speeds of 50 Mbps Download/10 Mbps Upload
-
A hardwired internet connection (a direct Ethernet cable connection).
- Wi-fi, cellular hotspots, DSL, satellite, or dial-up services are strictly prohibited as primary connections.
-
PC or Laptop with Windows 11 or higher and at least 1 GB of available storage
- No Chromebooks, Apple Products, tablets as they are not compatible with our systems
- Two monitors that meet a screen display resolution of 1600x900
- A high-quality wired USB headset with a built-in microphone (No Bluetooth)
- Please note: Full-Time employees, upon successful completion of training and post the initial new-hire period, we will supply you with company-issued hardware (computer, dual monitors, keyboard, mouse, and headset).
Day-to-Day Responsibilities:
As a Call Center Specialist, no two days are the same, but your primary focus will always center on delivering clear, compassionate, and efficient communications. Your core daily duties will include:
- Inbound Call Handling: Field incoming calls efficiently while consistently maintaining a warm, positive, empathetic, and supportive tone.
- Information Capture and Routing: Accurately document important caller details, relay urgent messages promptly, and transfer calls to the correct departments or personnel.
- Software Navigation: Seamlessly navigate our customer internal call-management software to address caller inquiries swiftly and effectively.
- Quality and Performance: Maintain high standards of consistency by meeting and exceeding key performance indicators, schedule adherence, and quality assurance metrics.
- Team Collaboration: Foster a positive work environment by communicating effectively with peers, team leaders, and management.
What We Look for in Candidates
We are looking for individuals who take genuine pride in helping others and demonstrate a high degree of personal and professional reliability. To be successful in this role, you should possess:
- Exceptional Communication Skills: Outstanding phone etiquette paired with a warm, professional manner, along with strong command of standard written and spoken English (including accurate spelling and grammar).
- Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
- Technical Aptitude: Basic computer literacy, comfortable working knowledge of Microsoft Windows environment and basic office applications, and the ability to type at least 35+ works per minute.
- Strong Work Ethic: High reliability, strong attention to detail, and a stellar record of punctual attendance.
- Schedule Flexibility: Willingness and availability to work one weekend day per week (Saturday or Sunday) as well as assigned holidays as we are a dedicated 24/7/365 operation.
- Minimum of a High School Diploma or GED and at least 18 years of age.
- Must reside in Arizona (excluding Flagstaff).
-
Preferred, but not required:
- 6 months call center, customer service, or retail experience.
- Bilingual (English/Spanish) fluency is a plus
- Some college or a post-secondary degree is a plus
Benefits and Perks:
- Paid Training and Ongoing Support: Thorough onboarding to set you up for success.
- Paid Time Off (PTO): Generous PTO to support your work-life balance.
- Retirement Planning: 401(k) plan with competitive company matching contributions.
- Employee Stock Ownership Plan (ESOP): Gain a real financial stake and share in our company's growth.
- Comprehensive Healthcare: Medical, Dental, and Vision coverage.
- Life and Legal Insurance: Employer-provided life insurance and specialized legal assistance benefits.
(Note: Waiting periods may apply for certain benefits.)
Nexa is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Use of Artificial Intelligence (AI): Our company uses artificial intelligence (AI) technology to assist with the collection and intake of applicant information. AI is used solely to facilitate the application process and is note used to screen out, rank, or disqualify applicants. All applicant information is reviewed by a human representative before any decisions are made regarding the next steps in the hiring process.
See All 188+ Remote Customer Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Experience Manager Job Market
Who's Hiring
- Huntington Bank105
- LawnStarter9
- Oanda5
- Pencor Services5
- ZS Associates3
Top Industries Hiring
- Energy
- Hospitality & Tourism
- Staffing & Recruiting
- Technology & Software
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in remote customer experience manager jobs.
- 3-5 years of experience in customer experience, customer success, or service operations
- Proficiency with CX platforms such as Salesforce Service Cloud, Zendesk, or similar tools
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Experience leading cross-functional initiatives to improve the end-to-end customer journey
- Strong communication skills for presenting insights to senior stakeholders and executives
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Remote Customer Experience Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer experience manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings move fast, so applying early puts you ahead of the field.
Prove async communication in your application
Remote customer experience manager roles depend on written clarity. Use your cover letter and any take-home prompts to show crisp, structured writing. Employers hiring remotely treat your application itself as a live sample of how you'll communicate with their team.
Quantify customer outcomes on your resume
Remote employers can't observe your day-to-day, so numbers do the work. Lead each role with results like CSAT scores, churn reduction, or response-time improvements. Specific metrics show remote hiring managers what impact looks like in your hands.
Name the tools remote CX teams actually use
Call out your hands-on experience with Zendesk, Intercom, Salesforce Service Cloud, or similar platforms. Remote customer experience manager roles assume tool fluency, and listing the right software signals you can contribute without a ramp-up period.
Remote Customer Experience Manager Jobs: Frequently Asked Questions
How do I get a remote customer experience manager job?
Target remote-first companies and distributed teams in SaaS, e-commerce, and fintech, where customer experience managers routinely work fully remote. Remote employers screen hard for written communication, self-direction, and comfort with async tools like Slack and Zendesk. Candidates who can show measurable results, like reduced churn or improved CSAT scores, stand out far more than those listing duties.
Which companies hire remote customer experience managers?
Companies hiring remote customer experience managers right now include Huntington Bank, LawnStarter, and Oanda, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, subscription box brands, and fintech platforms hire this role consistently, since their customer base is distributed and their support infrastructure is built to run online.
Can you get a remote customer experience manager job with no experience?
Yes, but remote entry roles are harder to land because employers expect you to work independently from day one without in-office guidance. Your best openings are at smaller remote-first startups willing to train. Show async communication skills, familiarity with CRM or help desk tools, and any customer-facing work, even freelance or volunteer, that demonstrates accountability and follow-through.
Do you need a degree for remote customer experience manager jobs?
Not always. Remote employers hiring customer experience managers weigh demonstrated results and relevant skills, like CSAT improvement, retention strategy, or team leadership, as heavily as formal education. A portfolio of outcomes, proficiency with customer success platforms, and a history of working cross-functionally can carry significant weight alongside or instead of a degree.
Which industries hire the most remote customer experience managers?
The sectors hiring the most remote customer experience managers are Energy, Hospitality & Tourism, and Staffing & Recruiting, based on current remote listings on Migrate Mate as of November 2026. These industries hire remote customer experience managers because their customers and internal teams are geographically distributed, making a location-independent customer experience function a practical fit.
See All 188+ Remote Customer Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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