Remote Customer Experience Manager Jobs
Remote customer experience manager jobs are open across the U.S. in SaaS, e-commerce, fintech, and subscription services, at companies building distributed support and success teams. Employers hiring remotely right now include Nortek, Samsara, and ALTO USA. Scan the live roles below and apply to whichever ones fit.
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary: CVS Pharmacy, Inc., a CVS Health company, is hiring for the following role in Woonsocket, RI: Sr. Analyst, Customer Experience to deliver predictive analytics solutions to drive customer engagement, next-best-action, and improve customer experience across critical journeys. Duties include: Perform ad-hoc analyses using SQL, Tableau and Excel for multiple business units to improve customer experience; communicate with key stakeholders to determine project requirements and objectives; confer with project personnel to identify and resolve problems; responsible for delivery of predictive analytics solutions to drive behavior change and customer experience across channels; consult with business partners to understand problems and goals, understand business value, and translate into business opportunities to be captured through predictive analytics solutions; develop and use advanced algorithms and statistical predictive models to determine analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes; research and work with data engineering and platform architecture teams to implement new and emerging technologies that will facilitate better data integrity, reliability, and enrichment for quantitative solutions. drive experimental design of campaigns across multiple channels in partnership with marketing stakeholders; evaluate project performance for further optimization in subsequent iterations; develop and participate in presentations and consultations to business stakeholders on analytics results and solutions; and contribute subject matter expertise through interactions with team members, peers, and managers to exchange complex information related to areas of specialization. Telecommuting available. Multiple positions. Requirements: Master’s degree (or foreign equivalent) in Computer Science, Information Technology, Data Science, Business Analytics, Engineering, or a related field. Requires completion of a university-level course, research project, internship, or thesis in each of the following: • Java, Python, or Node.js; • XML, JSON, HTML, CSS, or JavaScript; • Agile methodologies or SAFe Software Development Principles; and • Cloud technologies: AWS or GCP; • Hadoop and Hive; • R; • Objected-oriented JavaScript; • Machine learning, statistical analysis, or predictive modeling; • NLP (Scikit-Learn, SpaCity, Pytorch, or Spark NLP); • Java, Python, Hive, Cassandra, Pig, MySQL or NoSQL; • Large-scale applications development, data science, or data analytics projects; • Data analytics on large data sets in healthcare, business, or retail sector; • Designing data models and solutions for analytical and reporting use cases; • Quantitative analysis techniques, including clustering, regression, and pattern recognition; and • End-to-end data science lifecycle/workflow. Pay Range: $98571.00/year to $102000.00/year.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary: CVS Pharmacy, Inc., a CVS Health company, is hiring for the following role in Woonsocket, RI: Sr. Analyst, Customer Experience to deliver predictive analytics solutions to drive customer engagement, next-best-action, and improve customer experience across critical journeys. Duties include: Perform ad-hoc analyses using SQL, Tableau and Excel for multiple business units to improve customer experience; communicate with key stakeholders to determine project requirements and objectives; confer with project personnel to identify and resolve problems; responsible for delivery of predictive analytics solutions to drive behavior change and customer experience across channels; consult with business partners to understand problems and goals, understand business value, and translate into business opportunities to be captured through predictive analytics solutions; develop and use advanced algorithms and statistical predictive models to determine analytical approaches and modeling techniques to evaluate scenarios and potential future outcomes; research and work with data engineering and platform architecture teams to implement new and emerging technologies that will facilitate better data integrity, reliability, and enrichment for quantitative solutions. drive experimental design of campaigns across multiple channels in partnership with marketing stakeholders; evaluate project performance for further optimization in subsequent iterations; develop and participate in presentations and consultations to business stakeholders on analytics results and solutions; and contribute subject matter expertise through interactions with team members, peers, and managers to exchange complex information related to areas of specialization. Telecommuting available. Multiple positions. Requirements: Master’s degree (or foreign equivalent) in Computer Science, Information Technology, Data Science, Business Analytics, Engineering, or a related field. Requires completion of a university-level course, research project, internship, or thesis in each of the following: • Java, Python, or Node.js; • XML, JSON, HTML, CSS, or JavaScript; • Agile methodologies or SAFe Software Development Principles; and • Cloud technologies: AWS or GCP; • Hadoop and Hive; • R; • Objected-oriented JavaScript; • Machine learning, statistical analysis, or predictive modeling; • NLP (Scikit-Learn, SpaCity, Pytorch, or Spark NLP); • Java, Python, Hive, Cassandra, Pig, MySQL or NoSQL; • Large-scale applications development, data science, or data analytics projects; • Data analytics on large data sets in healthcare, business, or retail sector; • Designing data models and solutions for analytical and reporting use cases; • Quantitative analysis techniques, including clustering, regression, and pattern recognition; and • End-to-end data science lifecycle/workflow. Pay Range: $98571.00/year to $102000.00/year.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Find JobsRemote Customer Experience Manager Job Market
Who's Hiring
- Nortek22
- Samsara13
- ALTO USA10
- Whatnot9
- ServiceNow7
Top Industries Hiring
- Technology & Software129
- Consulting & Professional Services15
- Retail11
- Electronics & Hardware10
- Education9
What Employers Look For
The qualifications that appear most often in remote customer experience manager jobs.
- 3-5 years of experience in customer experience, customer success, or service operations
- Proficiency with CX platforms such as Salesforce Service Cloud, Zendesk, or similar tools
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Experience leading cross-functional initiatives to improve the end-to-end customer journey
- Strong communication skills for presenting insights to senior stakeholders and executives
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Remote Customer Experience Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer experience manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings move fast, so applying early puts you ahead of the field.
Prove async communication in your application
Remote customer experience manager roles depend on written clarity. Use your cover letter and any take-home prompts to show crisp, structured writing. Employers hiring remotely treat your application itself as a live sample of how you'll communicate with their team.
Quantify customer outcomes on your resume
Remote employers can't observe your day-to-day, so numbers do the work. Lead each role with results like CSAT scores, churn reduction, or response-time improvements. Specific metrics show remote hiring managers what impact looks like in your hands.
Name the tools remote CX teams actually use
Call out your hands-on experience with Zendesk, Intercom, Salesforce Service Cloud, or similar platforms. Remote customer experience manager roles assume tool fluency, and listing the right software signals you can contribute without a ramp-up period.
Frame your remote interview around self-direction
Prepare examples of decisions you made without waiting for manager input, projects you drove asynchronously, and how you kept cross-functional stakeholders aligned online. Remote hiring panels for customer experience managers probe for independent judgment above most other traits.
Remote Customer Experience Manager Jobs: Frequently Asked Questions
How do I get a remote customer experience manager job?
Target remote-first companies and distributed teams in SaaS, e-commerce, and fintech, where customer experience managers routinely work fully remote. Remote employers screen hard for written communication, self-direction, and comfort with async tools like Slack and Zendesk. Candidates who can show measurable results, like reduced churn or improved CSAT scores, stand out far more than those listing duties.
Which companies hire remote customer experience managers?
Companies hiring remote customer experience managers right now include Nortek, Samsara, and ALTO USA, based on current remote listings on Migrate Mate as of June 2026. Remote-first SaaS companies, subscription box brands, and fintech platforms hire this role consistently, since their customer base is distributed and their support infrastructure is built to run online.
Can you get a remote customer experience manager job with no experience?
Yes, but remote entry roles are harder to land because employers expect you to work independently from day one without in-office guidance. Your best openings are at smaller remote-first startups willing to train. Show async communication skills, familiarity with CRM or help desk tools, and any customer-facing work, even freelance or volunteer, that demonstrates accountability and follow-through.
Do you need a degree for remote customer experience manager jobs?
Not always. Remote employers hiring customer experience managers weigh demonstrated results and relevant skills, like CSAT improvement, retention strategy, or team leadership, as heavily as formal education. A portfolio of outcomes, proficiency with customer success platforms, and a history of working cross-functionally can carry significant weight alongside or instead of a degree.
Which industries hire the most remote customer experience managers?
The sectors hiring the most remote customer experience managers are Technology & Software, Consulting & Professional Services, and Retail, based on current remote listings on Migrate Mate as of June 2026. These industries hire remote customer experience managers because their customers and internal teams are geographically distributed, making a location-independent customer experience function a practical fit.
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