Remote Customer Success Analyst Jobs
Remote Customer Success Analyst jobs are in active demand across the U.S., with remote-first firms and distributed SaaS, fintech, and healthcare technology teams consistently hiring for this role. Employers hiring remotely right now include ConnecTeam, ServiceNow, and Eltropy. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 448+ Remote Customer Success Analyst jobs
INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Customer Success Account Manager.
Time Zone Support
This role will support a hospital system in the Midwest and therefore requires someone to work traditional Eastern Time Zone hours.
Location
Remote
Travel
No known immediate travel however; one must be willing to travel once per quarter in US Midwest if necessary.
ROLE OVERVIEW
The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.
The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.
Responsibilities
The successful Account Manager will make the customer feel heard, understood, and well supported. One must ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up. This person will remain steady and constructive when conversations are direct, persist when new ideas initially meet resistance, and continue finding practical ways to support the customer. Internally, this person will independently coordinate the right resources, communicate clear ownership and timelines, and bring both solutions and strategic insights that strengthen the partnership and demonstrate Cardinal Health’s value.
Additional Responsibilities:
- Customer-focused and relationship driven: Builds trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.
- Communication: Communicates clearly, professionally, and proactively with customer and internal stakeholders; acknowledges requests promptly, sets expectations, and provides updates through resolution.
- Organization/Multitasker: Manages a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.
- Strong sense of urgency: Quickly recognizes customer impact, prioritizes appropriately, and acts immediately when an issue is operationally, financially, or clinically significant.
- Action oriented with end-to-end ownership: Drives complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround. The customer should not have to repeatedly follow up to keep work moving.
- Analytics: This role will regularly use Excel with VLOOKUPs and other formulas, functions, and data tools, to organize, validate, reconcile, and analyze information efficiently. Identifies trends and risks and turns financial, operational, utilization, inventory, compliance, and service data into clear insights and recommended actions.
- Presentation/Facilitation: Leads customer meetings and business reviews with confidence, explains complex information in an understandable way, and moves conversations from reporting into decisions, opportunities, and next steps.
- Relationship Building: Learns processes quickly, identifies the right accountable partners, and builds effective cross-functional relationships to resolve issues efficiently.
- Proactive and forward looking: Anticipates deadlines, risks, customer questions, and upcoming needs; plans and identifies opportunities before the customer must ask.
- Dependability: Follows established processes, meets commitments, delivers accurate work on time, learns from mistakes, and puts safeguards in place to prevent recurring issues.
- Demonstrates professional resilience: Receives direct or challenging feedback professionally and understands that it comes from the customer’s commitment to getting the right outcome. Manage tough conversations listening for the underlying concern, remains constructive, and uses the feedback to strengthen the partnership.
- Persistent and comfortable leading through resistance: Recognizes that the customer may be hesitant to adopt new ideas or changes. Continues to look for practical, customer-centered ways to add value, adjusts the approach based on feedback, and keeps appropriate opportunities visible without becoming discouraged by initial resistance or repeated “no” responses.
- Calm and adaptable: Maintains professionalism while balancing competing priorities, ambiguity, escalations, and urgent customer situations.
QUALIFICATIONS
- Prior experience in a direct customer facing role.
- Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics.
- Strong Analytical and Reporting capabilities.
- Excel VLOOKUP proficiency is required.
- Demonstrate ability to problem solve and develop key relationships with external and internal customers.
- Willingness to travel once per quarter.
- Team player, focused on continuous improvement and development.
- Ability to identify needs, act and manage projects.
- Strong communication skills.
- Attention to detail.
COMPENSATION
- Anticipated salary range: $68,500 - $107,470
Bonus eligible: No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/20/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Customer Success Account Manager.
Time Zone Support
This role will support a hospital system in the Midwest and therefore requires someone to work traditional Eastern Time Zone hours.
Location
Remote
Travel
No known immediate travel however; one must be willing to travel once per quarter in US Midwest if necessary.
ROLE OVERVIEW
The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.
The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.
Responsibilities
The successful Account Manager will make the customer feel heard, understood, and well supported. One must ensure that requests are acknowledged, priorities are understood, information is accurate, and issues will continue moving without repeated follow-up. This person will remain steady and constructive when conversations are direct, persist when new ideas initially meet resistance, and continue finding practical ways to support the customer. Internally, this person will independently coordinate the right resources, communicate clear ownership and timelines, and bring both solutions and strategic insights that strengthen the partnership and demonstrate Cardinal Health’s value.
Additional Responsibilities:
- Customer-focused and relationship driven: Builds trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.
- Communication: Communicates clearly, professionally, and proactively with customer and internal stakeholders; acknowledges requests promptly, sets expectations, and provides updates through resolution.
- Organization/Multitasker: Manages a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.
- Strong sense of urgency: Quickly recognizes customer impact, prioritizes appropriately, and acts immediately when an issue is operationally, financially, or clinically significant.
- Action oriented with end-to-end ownership: Drives complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround. The customer should not have to repeatedly follow up to keep work moving.
- Analytics: This role will regularly use Excel with VLOOKUPs and other formulas, functions, and data tools, to organize, validate, reconcile, and analyze information efficiently. Identifies trends and risks and turns financial, operational, utilization, inventory, compliance, and service data into clear insights and recommended actions.
- Presentation/Facilitation: Leads customer meetings and business reviews with confidence, explains complex information in an understandable way, and moves conversations from reporting into decisions, opportunities, and next steps.
- Relationship Building: Learns processes quickly, identifies the right accountable partners, and builds effective cross-functional relationships to resolve issues efficiently.
- Proactive and forward looking: Anticipates deadlines, risks, customer questions, and upcoming needs; plans and identifies opportunities before the customer must ask.
- Dependability: Follows established processes, meets commitments, delivers accurate work on time, learns from mistakes, and puts safeguards in place to prevent recurring issues.
- Demonstrates professional resilience: Receives direct or challenging feedback professionally and understands that it comes from the customer’s commitment to getting the right outcome. Manage tough conversations listening for the underlying concern, remains constructive, and uses the feedback to strengthen the partnership.
- Persistent and comfortable leading through resistance: Recognizes that the customer may be hesitant to adopt new ideas or changes. Continues to look for practical, customer-centered ways to add value, adjusts the approach based on feedback, and keeps appropriate opportunities visible without becoming discouraged by initial resistance or repeated “no” responses.
- Calm and adaptable: Maintains professionalism while balancing competing priorities, ambiguity, escalations, and urgent customer situations.
QUALIFICATIONS
- Prior experience in a direct customer facing role.
- Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics.
- Strong Analytical and Reporting capabilities.
- Excel VLOOKUP proficiency is required.
- Demonstrate ability to problem solve and develop key relationships with external and internal customers.
- Willingness to travel once per quarter.
- Team player, focused on continuous improvement and development.
- Ability to identify needs, act and manage projects.
- Strong communication skills.
- Attention to detail.
COMPENSATION
- Anticipated salary range: $68,500 - $107,470
Bonus eligible: No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/20/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
See All 448+ Remote Customer Success Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Success Analyst Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software23
- Accounting & Auditing2
- Banking & Financial Services2
- Non-Profit & Social Services2
- Consulting & Professional Services2
What Employers Look For
The qualifications that appear most often in remote customer success analyst jobs.
- Bachelor's degree in business, marketing, data analytics, or a related field
- Experience with CRM platforms such as Salesforce or HubSpot
- Proficiency in data analysis and reporting tools like Tableau, Looker, or Excel
- Familiarity with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for client-facing and cross-functional work
- Experience analyzing customer health scores, churn signals, or renewal pipelines
Tips for Your Remote Customer Success Analyst Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success analyst openings from across the U.S. in one place. Search by role, find openings that match your experience level and preferred sector, and apply directly before postings close.
Prove async communication skills upfront
Remote customer success teams run on written communication. Before you apply, document your async habits clearly in your resume and cover letter: note-taking practices, CRM update discipline, and how you keep distributed stakeholders informed without real-time check-ins.
Highlight CRM and customer health tool fluency
Remote hiring managers for this role screen for hands-on proficiency with tools like Salesforce, Gainsight, HubSpot, or ChurnZero. Name the specific platforms you've used and tie each to a measurable outcome, such as a retention rate you maintained or an onboarding time you reduced.
Prepare for remote-style interviews
Remote customer success interviews often include a written case study or async video response to assess how you communicate without real-time back-and-forth. Practice structuring your answers clearly in writing and framing your customer problem-solving process in a way that reads well without verbal context.
Remote Customer Success Analyst Jobs: Frequently Asked Questions
How do I get a remote customer success analyst job?
Target remote-first SaaS companies and distributed B2B technology teams, which hire customer success analysts remotely more consistently than traditional enterprises. Remote employers screen for written communication, proactive follow-through, and the ability to manage a customer portfolio without in-person oversight. Showing experience in CRM tools like Salesforce or HubSpot, familiarity with async communication practices, and a documented example of improving customer retention or onboarding gives you a concrete edge.
Which companies hire remote customer success analysts?
Employers currently hiring remote customer success analysts include ConnecTeam, ServiceNow, and Eltropy, per current remote listings on Migrate Mate as of November 2026. Remote-first SaaS firms and distributed fintech and healthcare technology companies make up the largest share of these openings.
Can you get a remote customer success analyst job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to manage your workload and customer relationships independently from day one. Early-stage SaaS startups and PLG companies sometimes hire junior remote CSAs if you can show CRM familiarity, strong written communication, and a demonstrated ability to work without close supervision. A portfolio of relevant projects, a completed customer success certification, or a history of remote freelance or contract work can substitute effectively for direct experience.
Do you need a degree for remote customer success analyst jobs?
Not always. Many remote employers weigh demonstrated CRM proficiency, measurable customer outcomes, and written communication skills more heavily than a specific degree. A bachelor's in business, communications, or a related field is common among candidates, but remote teams at SaaS and technology companies regularly hire candidates who show strong results managing accounts, reducing churn, or improving onboarding completion rates.
Which industries hire the most remote customer success analysts?
The sectors hiring the most remote customer success analysts are Technology & Software, Accounting & Auditing, and Banking & Financial Services, based on current remote listings on Migrate Mate as of November 2026. These sectors rely heavily on distributed customer-facing teams because their products and client relationships operate entirely online.
See All 448+ Remote Customer Success Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs