Remote Customer Success Analyst Jobs
Remote Customer Success Analyst jobs are in active demand across the U.S., with remote-first firms and distributed SaaS, fintech, and healthcare technology teams consistently hiring for this role. Employers hiring remotely right now include JD Power, Kinetix, and VytlOne. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 9+ Remote Customer Success Analyst jobs
Job Description:
Job Title: Sr. Analyst, OEM Customer Success
Location: Remote | USA
Reports to: Customer Success Manager, OEM
Employment Type: Full-time
About the Role: As a Senior Analyst within the OEM Customer Success organization, you will serve as the data analytics lead and trusted advisor for one or more OEM clients. In this role, you will apply deep analytical expertise and industry knowledge to help clients make informed decisions across automotive quality and warranty reduction. Your work will directly support client satisfaction, retention, and long-term partnership growth.
In this role, you will:
Data Analysis & Insights
- Leverage intellectual curiosity and advanced business intelligence tools (e.g., Palantir, Tableau) to analyze industry trends and uncover actionable insights.
- Utilize advanced technical skills to perform complex data manipulation and develop repeatable, scalable analyses. Translate complex data into clear, compelling insights that inform client decision-making.
Client Management & Customer Success
- Serve as the primary customer success analyst for assigned OEM clients, building strong, trusted advisor relationships.
- Ensure clients effectively leverage JD Power data and analytics to generate high-value insights. Proactively identify opportunities and solutions that support warranty benchmarking, reduction, and root cause analysis.
Subject Matter Expertise
- Function as a subject matter expert on U.S. automotive quality and warranty reduction, including cost and frequency reduction, benchmarking to key competitors and understanding the relationship between OEM’s, dealers, and their part suppliers. Produce in-depth analyses explaining industry trends, competitive dynamics, and changes in OEM warranty strategies.
Communication & Influence
- Lead client discussions with JD Power users at OEMs, including onboarding and training for new product users.
- Develop and deliver clear, compelling presentations that demonstrate the value of JD Power’s data and services. Present insights and recommendations to stakeholders at varying levels, including senior leadership and executive audiences.
Required Qualifications:
- 5+ years of experience in automotive product planning, quality, product development, retail sales, reporting, consulting, or data and analytics roles.
- Bachelor’s degree
- Proven ability to analyze large, complex data sets and translate findings into actionable insights.
- Advanced proficiency in Excel and PowerPoint.
- Experience creating and delivering presentations to executive-level audiences.
- Strong interest in and general understanding of trends within the automotive industry. Willingness to travel domestically within the US for on-site consultation up to 60% of the time.
Preferred Qualifications:
- Experience using Palantir Foundry
- Master’s degree or higher
- Experience with Python, Spark and SQL
- Experience in bringing together data sets across multiple sources, with multiple dimensions and layers of complexity. Previous leadership experience in past role
Compensation and Benefits
This position has a starting salary range of $76,000 USD - 90,000 USD per year. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.
Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.
Why Join JD Power
JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.
As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.
- We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.
- We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.
- We make things easy. We turn complexity into clarity so teams can act faster and with confidence.
- We get it done. We focus on execution, accountability, and results.
- We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.
Equal Opportunity & Accommodations
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact careers@jdpower.com for accommodation request.
Data Privacy
JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here .
Applications
Candidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.
This position is posted exclusively on https://www.jdpower.com/business/careers and select trusted job boards such as LinkedIn or Indeed. All official communication comes from email addresses ending in @jdpower.com or @jdpa.com. We will never ask for payment, equipment purchases, or upfront fees. We may take additional steps to verify candidate information to protect the integrity of our recruitment process.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Job Description:
Job Title: Sr. Analyst, OEM Customer Success
Location: Remote | USA
Reports to: Customer Success Manager, OEM
Employment Type: Full-time
About the Role: As a Senior Analyst within the OEM Customer Success organization, you will serve as the data analytics lead and trusted advisor for one or more OEM clients. In this role, you will apply deep analytical expertise and industry knowledge to help clients make informed decisions across automotive quality and warranty reduction. Your work will directly support client satisfaction, retention, and long-term partnership growth.
In this role, you will:
Data Analysis & Insights
- Leverage intellectual curiosity and advanced business intelligence tools (e.g., Palantir, Tableau) to analyze industry trends and uncover actionable insights.
- Utilize advanced technical skills to perform complex data manipulation and develop repeatable, scalable analyses. Translate complex data into clear, compelling insights that inform client decision-making.
Client Management & Customer Success
- Serve as the primary customer success analyst for assigned OEM clients, building strong, trusted advisor relationships.
- Ensure clients effectively leverage JD Power data and analytics to generate high-value insights. Proactively identify opportunities and solutions that support warranty benchmarking, reduction, and root cause analysis.
Subject Matter Expertise
- Function as a subject matter expert on U.S. automotive quality and warranty reduction, including cost and frequency reduction, benchmarking to key competitors and understanding the relationship between OEM’s, dealers, and their part suppliers. Produce in-depth analyses explaining industry trends, competitive dynamics, and changes in OEM warranty strategies.
Communication & Influence
- Lead client discussions with JD Power users at OEMs, including onboarding and training for new product users.
- Develop and deliver clear, compelling presentations that demonstrate the value of JD Power’s data and services. Present insights and recommendations to stakeholders at varying levels, including senior leadership and executive audiences.
Required Qualifications:
- 5+ years of experience in automotive product planning, quality, product development, retail sales, reporting, consulting, or data and analytics roles.
- Bachelor’s degree
- Proven ability to analyze large, complex data sets and translate findings into actionable insights.
- Advanced proficiency in Excel and PowerPoint.
- Experience creating and delivering presentations to executive-level audiences.
- Strong interest in and general understanding of trends within the automotive industry. Willingness to travel domestically within the US for on-site consultation up to 60% of the time.
Preferred Qualifications:
- Experience using Palantir Foundry
- Master’s degree or higher
- Experience with Python, Spark and SQL
- Experience in bringing together data sets across multiple sources, with multiple dimensions and layers of complexity. Previous leadership experience in past role
Compensation and Benefits
This position has a starting salary range of $76,000 USD - 90,000 USD per year. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.
Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.
Why Join JD Power
JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.
As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.
- We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.
- We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.
- We make things easy. We turn complexity into clarity so teams can act faster and with confidence.
- We get it done. We focus on execution, accountability, and results.
- We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.
Equal Opportunity & Accommodations
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact careers@jdpower.com for accommodation request.
Data Privacy
JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here .
Applications
Candidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.
This position is posted exclusively on https://www.jdpower.com/business/careers and select trusted job boards such as LinkedIn or Indeed. All official communication comes from email addresses ending in @jdpower.com or @jdpa.com. We will never ask for payment, equipment purchases, or upfront fees. We may take additional steps to verify candidate information to protect the integrity of our recruitment process.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
See All 9 Remote Customer Success Analyst Jobs
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Find JobsRemote Customer Success Analyst Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer success analyst jobs.
- Bachelor's degree in business, marketing, data analytics, or a related field
- Experience with CRM platforms such as Salesforce or HubSpot
- Proficiency in data analysis and reporting tools like Tableau, Looker, or Excel
- Familiarity with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for client-facing and cross-functional work
- Experience analyzing customer health scores, churn signals, or renewal pipelines
Tips for Your Remote Customer Success Analyst Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success analyst openings from across the U.S. in one place. Search by role, find openings that match your experience level and preferred sector, and apply directly before postings close.
Prove async communication skills upfront
Remote customer success teams run on written communication. Before you apply, document your async habits clearly in your resume and cover letter: note-taking practices, CRM update discipline, and how you keep distributed stakeholders informed without real-time check-ins.
Highlight CRM and customer health tool fluency
Remote hiring managers for this role screen for hands-on proficiency with tools like Salesforce, Gainsight, HubSpot, or ChurnZero. Name the specific platforms you've used and tie each to a measurable outcome, such as a retention rate you maintained or an onboarding time you reduced.
Prepare for remote-style interviews
Remote customer success interviews often include a written case study or async video response to assess how you communicate without real-time back-and-forth. Practice structuring your answers clearly in writing and framing your customer problem-solving process in a way that reads well without verbal context.
Remote Customer Success Analyst Jobs: Frequently Asked Questions
How do I get a remote customer success analyst job?
Target remote-first SaaS companies and distributed B2B technology teams, which hire customer success analysts remotely more consistently than traditional enterprises. Remote employers screen for written communication, proactive follow-through, and the ability to manage a customer portfolio without in-person oversight. Showing experience in CRM tools like Salesforce or HubSpot, familiarity with async communication practices, and a documented example of improving customer retention or onboarding gives you a concrete edge.
Which companies hire remote customer success analysts?
Employers currently hiring remote customer success analysts include JD Power, Kinetix, and VytlOne, per current remote listings on Migrate Mate as of September 2026. Remote-first SaaS firms and distributed fintech and healthcare technology companies make up the largest share of these openings.
Can you get a remote customer success analyst job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to manage your workload and customer relationships independently from day one. Early-stage SaaS startups and PLG companies sometimes hire junior remote CSAs if you can show CRM familiarity, strong written communication, and a demonstrated ability to work without close supervision. A portfolio of relevant projects, a completed customer success certification, or a history of remote freelance or contract work can substitute effectively for direct experience.
Do you need a degree for remote customer success analyst jobs?
Not always. Many remote employers weigh demonstrated CRM proficiency, measurable customer outcomes, and written communication skills more heavily than a specific degree. A bachelor's in business, communications, or a related field is common among candidates, but remote teams at SaaS and technology companies regularly hire candidates who show strong results managing accounts, reducing churn, or improving onboarding completion rates.
See All 9 Remote Customer Success Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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