Remote Customer Success Analyst Jobs
Remote Customer Success Analyst jobs are in active demand across the U.S., with remote-first firms and distributed SaaS, fintech, and healthcare technology teams consistently hiring for this role. Employers hiring remotely right now include OpenSesame, Arstrat, and mPulse Mobile. Scan the live roles below and apply to whichever ones fit.
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See related jobsSay hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
The Strategic Customer Success Analyst acts as a liaison to First Advantage's large, and most strategic screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Strategic Customers vertical. The Strategic Customer Success Analyst needs to have strong attention to detail, a sense of urgency, customer empathy, innovative problem-solving skills, and the ability to communicate effectively both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success.
This role is 100% work from home. Authorized and working from the United States.
Responsibilities:
Working on daily tasks in collaboration with the Strategic Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives.
Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets.
Provide and maintain in-depth working knowledge of all client verifications/processing guidelines.
Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts.
Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.
Perform other duties as assigned by management.
What You Will Need to be Successful:
High School Diploma or GED, or Equivalent work experience.
3+ years of customer service experience, including direct interactions with external customers.
Microsoft Office products (Outlook, PowerPoint, Word, and Excel)
Siebel, Salesforce or equivalent CRM system
Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Consultative mindset, innovative problem-solving skills, ability to empathize with customers.
Organizational skills and strong attention to detail
Ability to multi-task and manage daily assignments.
Sense of urgency to meet client deadlines.
Highly responsive and adaptable to evolving priorities.
Ability to work and thrive in a dynamic team environment as well as act independently.
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
Access to tech and growth opportunities, and leaders who want you to succeed!
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $24-28 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
Follow us:
Facebook
Instagram
LinkedIn
X
YouTube
Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
The Strategic Customer Success Analyst acts as a liaison to First Advantage's large, and most strategic screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Strategic Customers vertical. The Strategic Customer Success Analyst needs to have strong attention to detail, a sense of urgency, customer empathy, innovative problem-solving skills, and the ability to communicate effectively both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success.
This role is 100% work from home. Authorized and working from the United States.
Responsibilities:
Working on daily tasks in collaboration with the Strategic Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives.
Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets.
Provide and maintain in-depth working knowledge of all client verifications/processing guidelines.
Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts.
Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.
Perform other duties as assigned by management.
What You Will Need to be Successful:
High School Diploma or GED, or Equivalent work experience.
3+ years of customer service experience, including direct interactions with external customers.
Microsoft Office products (Outlook, PowerPoint, Word, and Excel)
Siebel, Salesforce or equivalent CRM system
Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Consultative mindset, innovative problem-solving skills, ability to empathize with customers.
Organizational skills and strong attention to detail
Ability to multi-task and manage daily assignments.
Sense of urgency to meet client deadlines.
Highly responsive and adaptable to evolving priorities.
Ability to work and thrive in a dynamic team environment as well as act independently.
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
Ability to work remotely with occasional business travel.
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
Access to tech and growth opportunities, and leaders who want you to succeed!
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $24-28 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
Follow us:
Facebook
Instagram
LinkedIn
X
YouTube
Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
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Find JobsRemote Customer Success Analyst Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer success analyst jobs.
- Bachelor's degree in business, marketing, data analytics, or a related field
- Experience with CRM platforms such as Salesforce or HubSpot
- Proficiency in data analysis and reporting tools like Tableau, Looker, or Excel
- Familiarity with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for client-facing and cross-functional work
- Experience analyzing customer health scores, churn signals, or renewal pipelines
Tips for Your Remote Customer Success Analyst Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success analyst openings from across the U.S. in one place. Search by role, find openings that match your experience level and preferred sector, and apply directly before postings close.
Prove async communication skills upfront
Remote customer success teams run on written communication. Before you apply, document your async habits clearly in your resume and cover letter: note-taking practices, CRM update discipline, and how you keep distributed stakeholders informed without real-time check-ins.
Highlight CRM and customer health tool fluency
Remote hiring managers for this role screen for hands-on proficiency with tools like Salesforce, Gainsight, HubSpot, or ChurnZero. Name the specific platforms you've used and tie each to a measurable outcome, such as a retention rate you maintained or an onboarding time you reduced.
Prepare for remote-style interviews
Remote customer success interviews often include a written case study or async video response to assess how you communicate without real-time back-and-forth. Practice structuring your answers clearly in writing and framing your customer problem-solving process in a way that reads well without verbal context.
Remote Customer Success Analyst Jobs: Frequently Asked Questions
How do I get a remote customer success analyst job?
Target remote-first SaaS companies and distributed B2B technology teams, which hire customer success analysts remotely more consistently than traditional enterprises. Remote employers screen for written communication, proactive follow-through, and the ability to manage a customer portfolio without in-person oversight. Showing experience in CRM tools like Salesforce or HubSpot, familiarity with async communication practices, and a documented example of improving customer retention or onboarding gives you a concrete edge.
Which companies hire remote customer success analysts?
Employers currently hiring remote customer success analysts include OpenSesame, Arstrat, and mPulse Mobile, per current remote listings on Migrate Mate as of August 2026. Remote-first SaaS firms and distributed fintech and healthcare technology companies make up the largest share of these openings.
Can you get a remote customer success analyst job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to manage your workload and customer relationships independently from day one. Early-stage SaaS startups and PLG companies sometimes hire junior remote CSAs if you can show CRM familiarity, strong written communication, and a demonstrated ability to work without close supervision. A portfolio of relevant projects, a completed customer success certification, or a history of remote freelance or contract work can substitute effectively for direct experience.
Do you need a degree for remote customer success analyst jobs?
Not always. Many remote employers weigh demonstrated CRM proficiency, measurable customer outcomes, and written communication skills more heavily than a specific degree. A bachelor's in business, communications, or a related field is common among candidates, but remote teams at SaaS and technology companies regularly hire candidates who show strong results managing accounts, reducing churn, or improving onboarding completion rates.
See All 5 Remote Customer Success Analyst Jobs
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