Customer Success Analyst Jobs
Customer Success Analyst jobs are open across SaaS, fintech, healthtech, and enterprise software, from entry-level to senior and lead roles, with specializations in churn analysis, onboarding strategy, and account health monitoring. Find a role that fits from the openings below and apply directly.
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Director, Customer Success (CoE)
Remote | $165K-$185K Base + Bonus
About the Company
Our client is a high-growth healthcare technology company transforming how patients access high-quality radiology and specialty care. Combining AI-driven insights, clinical expertise, and one of the industry’s largest healthcare datasets, they help improve outcomes, enhance care navigation, and reduce healthcare costs.
Supporting 6M+ covered lives, the company partners with Fortune 10 and Fortune 100 employers and leading health plans to deliver innovative healthcare solutions at scale.
About the Role
As Director of Customer Success, you’ll serve as the strategic advisor to a portfolio of enterprise employer and health plan clients, owning relationships, reporting, renewals, and growth. This is an opportunity to build and scale the Customer Success function while working directly with executive HR and Benefits leaders.
The ideal candidate brings experience supporting Centers of Excellence (CoE) programs, Medicare populations, Population Health initiatives, or Value-Based Care models, and understands how to demonstrate measurable outcomes for large, complex healthcare organizations.
Requirements
- 10+ years of Customer Success, Account Management, or Consulting experience
- Experience managing large employer and/or health plan accounts
- Strong understanding of employer benefits, Medicare, Population Health, or Value-Based Care
- Executive presence and ability to influence senior stakeholders
- Startup experience preferred
- Self-starter who thrives in fast-paced, high-growth environments
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Generous company holidays
- 401(k)
- Annual professional development stipend
- Annual wellness stipend
Interested in learning more? Apply for a confidential conversation.
Director, Customer Success (CoE)
Remote | $165K-$185K Base + Bonus
About the Company
Our client is a high-growth healthcare technology company transforming how patients access high-quality radiology and specialty care. Combining AI-driven insights, clinical expertise, and one of the industry’s largest healthcare datasets, they help improve outcomes, enhance care navigation, and reduce healthcare costs.
Supporting 6M+ covered lives, the company partners with Fortune 10 and Fortune 100 employers and leading health plans to deliver innovative healthcare solutions at scale.
About the Role
As Director of Customer Success, you’ll serve as the strategic advisor to a portfolio of enterprise employer and health plan clients, owning relationships, reporting, renewals, and growth. This is an opportunity to build and scale the Customer Success function while working directly with executive HR and Benefits leaders.
The ideal candidate brings experience supporting Centers of Excellence (CoE) programs, Medicare populations, Population Health initiatives, or Value-Based Care models, and understands how to demonstrate measurable outcomes for large, complex healthcare organizations.
Requirements
- 10+ years of Customer Success, Account Management, or Consulting experience
- Experience managing large employer and/or health plan accounts
- Strong understanding of employer benefits, Medicare, Population Health, or Value-Based Care
- Executive presence and ability to influence senior stakeholders
- Startup experience preferred
- Self-starter who thrives in fast-paced, high-growth environments
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Generous company holidays
- 401(k)
- Annual professional development stipend
- Annual wellness stipend
Interested in learning more? Apply for a confidential conversation.
Customer Success Analyst Jobs by Experience Level
Top Cities Hiring Customer Success Analysts
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Find Customer Success Analyst JobsCustomer Success Analyst Job Market
Who's Hiring
- Cox Communications22
- Deloitte21
- Amazon21
- AJAIA15
- Intuit15
Top Industries Hiring
- Technology & Software132
- Consulting & Professional Services11
- Education9
- Banking & Financial Services9
- Non-Profit & Social Services7
What Employers Look For
The qualifications that appear most often in customer success analyst jobs.
- Bachelor's degree in business, marketing, data analytics, or a related field
- Experience with CRM platforms such as Salesforce or HubSpot
- Proficiency in data analysis and reporting tools like Tableau, Looker, or Excel
- Familiarity with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for client-facing and cross-functional work
- Experience analyzing customer health scores, churn signals, or renewal pipelines
Tips for Your Customer Success Analyst Job Search
Quantify retention outcomes on your resume
Customer success analyst roles reward candidates who show measurable impact. Replace vague phrases like 'improved customer experience' with metrics tied to churn reduction, renewal rates, or time-to-value improvements. Hiring managers scan for numbers that prove you can move the needle.
Highlight your CRM and analytics tool fluency
Job postings for customer success analysts almost always list Salesforce, Gainsight, Tableau, or similar platforms. Name the specific tools you've used, not just broad categories. If you've built health score dashboards or automated QBR reports, call that out explicitly in your experience.
Apply early to roles that fit
Migrate Mate lists customer success analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by growth stage and vertical
A Series B SaaS startup wants a generalist who can build processes from scratch. An enterprise software firm wants someone who can run structured QBRs and manage large account portfolios. Read the job description for stage signals and tailor your cover letter to match what that company actually needs.
Prepare a segmentation or churn analysis case
Many customer success analyst interviews include a take-home data exercise. Practice breaking a customer cohort into risk tiers, articulating your methodology, and presenting findings to a non-technical audience. Candidates who can walk through their reasoning clearly move faster through the process.
Negotiate with renewal and expansion data in hand
When you reach the offer stage, anchor your counter on the business value you've driven, not on market surveys alone. If you've owned a book of business with measurable retention or upsell outcomes, that context strengthens your position better than a generic range request.
Customer Success Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most customer success analysts?
The companies hiring the most customer success analysts right now include Cox Communications, Deloitte, and Amazon, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. SaaS and enterprise software companies consistently account for the largest share of open roles.
How many customer success analyst jobs are remote?
About 78% of customer success analyst openings are fully remote or hybrid as of August 2026, reflecting how heavily the role depends on digital communication and cloud-based tools. Sub-functions focused on data analysis, health score modeling, and internal reporting tend to have the highest remote availability compared to roles with frequent on-site client engagement.
How do you become a customer success analyst?
Start with a degree in business, marketing, or a data-adjacent field, then build hands-on experience with CRM and analytics tools through coursework, internships, or entry-level support roles. Develop skills in customer data analysis, account health monitoring, and cross-functional communication. Moving into a customer success coordinator or support analyst role first is a practical path before stepping into a dedicated analyst position.
Can you get a customer success analyst job with little experience?
Yes, entry-level customer success analyst roles exist specifically for candidates with limited professional experience, especially at growth-stage SaaS companies. Employers in this tier prioritize CRM familiarity, analytical thinking, and communication skills over years of tenure. Building a portfolio with a self-directed churn or retention analysis using publicly available data can differentiate you when your work history is thin.
What does the customer success analyst interview process look like?
Most processes start with a recruiter screen focused on your tool experience and background, followed by a hiring manager conversation about how you approach customer data and account health. A take-home data exercise is common, asking you to analyze a customer dataset and present findings. Final rounds typically include a panel with customer success, product, or sales stakeholders to assess cross-functional fit.
Where can I find and apply to customer success analyst jobs?
You can find and apply to customer success analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
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