Customer Success Analyst Jobs
Customer Success Analyst jobs are open across SaaS, fintech, healthtech, and enterprise software, from entry-level to senior and lead roles, with specializations in churn analysis, onboarding strategy, and account health monitoring. Find a role that fits from the openings below and apply directly.
Find Customer Success Analyst JobsOverview
Showing 5 of 1,309+ Customer Success Analyst jobs
INTRODUCTION
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.
ABOUT THE ROLE
We’re looking for a Senior Analyst, Customer Success to support the ongoing success of our customers by ensuring a smooth, high-quality experience after implementation. This role is ideal for someone who enjoys both relationship management and hands-on execution—balancing customer engagement with day-to-day operational support.
As part of the Customer Success team, you’ll manage a portfolio of customers while also partnering closely with senior Customer Success Managers on larger, more complex accounts. You’ll play a key role in helping customers adopt and optimize their solutions, while also jumping in to troubleshoot issues, coordinate internally, and keep things running smoothly.
WHAT YOU’LL DO
- Serve as a primary point of contact for a portfolio of small to mid-sized customer accounts
- Support senior Customer Success Managers on strategic accounts through execution of plans, follow-ups, and customer communications
- Handle day-to-day customer needs, including troubleshooting issues and coordinating with internal teams to drive resolution
- Reinforce onboarding best practices and support ongoing adoption and usage of the solution
- Build an understanding of customer goals and help align the platform to deliver measurable value
- Track customer activity, identify trends or risks, and escalate as needed
WHAT MAKES YOU A GREAT FIT
You’re a proactive, detail-oriented professional who thrives in a fast-paced, customer-focused environment. You enjoy solving problems, staying organized, and supporting both customers and internal teams to drive success. You’re equally comfortable managing your own accounts and contributing behind the scenes on larger initiatives, and you bring a strong sense of ownership to everything you do.
The pay range for this position is $85,500.00 - $139,350.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
INTRODUCTION
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.
ABOUT THE ROLE
We’re looking for a Senior Analyst, Customer Success to support the ongoing success of our customers by ensuring a smooth, high-quality experience after implementation. This role is ideal for someone who enjoys both relationship management and hands-on execution—balancing customer engagement with day-to-day operational support.
As part of the Customer Success team, you’ll manage a portfolio of customers while also partnering closely with senior Customer Success Managers on larger, more complex accounts. You’ll play a key role in helping customers adopt and optimize their solutions, while also jumping in to troubleshoot issues, coordinate internally, and keep things running smoothly.
WHAT YOU’LL DO
- Serve as a primary point of contact for a portfolio of small to mid-sized customer accounts
- Support senior Customer Success Managers on strategic accounts through execution of plans, follow-ups, and customer communications
- Handle day-to-day customer needs, including troubleshooting issues and coordinating with internal teams to drive resolution
- Reinforce onboarding best practices and support ongoing adoption and usage of the solution
- Build an understanding of customer goals and help align the platform to deliver measurable value
- Track customer activity, identify trends or risks, and escalate as needed
WHAT MAKES YOU A GREAT FIT
You’re a proactive, detail-oriented professional who thrives in a fast-paced, customer-focused environment. You enjoy solving problems, staying organized, and supporting both customers and internal teams to drive success. You’re equally comfortable managing your own accounts and contributing behind the scenes on larger initiatives, and you bring a strong sense of ownership to everything you do.
The pay range for this position is $85,500.00 - $139,350.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
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Find Customer Success Analyst JobsCustomer Success Analyst Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Ryder System96
- CVS Health40
- Amazon21
- JPMorganChase21
- Capital One19
Top Industries Hiring
- Technology & Software391
- Banking & Financial Services88
- Consulting & Professional Services86
- Investment & Asset Management75
- Retail71
What Employers Look For
The qualifications that appear most often in customer success analyst jobs.
- Bachelor's degree in business, marketing, data analytics, or a related field
- Experience with CRM platforms such as Salesforce or HubSpot
- Proficiency in data analysis and reporting tools like Tableau, Looker, or Excel
- Familiarity with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for client-facing and cross-functional work
- Experience analyzing customer health scores, churn signals, or renewal pipelines
Tips for Your Customer Success Analyst Job Search
Quantify retention outcomes on your resume
Customer success analyst roles reward candidates who show measurable impact. Replace vague phrases like 'improved customer experience' with metrics tied to churn reduction, renewal rates, or time-to-value improvements. Hiring managers scan for numbers that prove you can move the needle.
Highlight your CRM and analytics tool fluency
Job postings for customer success analysts almost always list Salesforce, Gainsight, Tableau, or similar platforms. Name the specific tools you've used, not just broad categories. If you've built health score dashboards or automated QBR reports, call that out explicitly in your experience.
Apply early to roles that fit
Migrate Mate lists customer success analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by growth stage and vertical
A Series B SaaS startup wants a generalist who can build processes from scratch. An enterprise software firm wants someone who can run structured QBRs and manage large account portfolios. Read the job description for stage signals and tailor your cover letter to match what that company actually needs.
Prepare a segmentation or churn analysis case
Many customer success analyst interviews include a take-home data exercise. Practice breaking a customer cohort into risk tiers, articulating your methodology, and presenting findings to a non-technical audience. Candidates who can walk through their reasoning clearly move faster through the process.
Negotiate with renewal and expansion data in hand
When you reach the offer stage, anchor your counter on the business value you've driven, not on market surveys alone. If you've owned a book of business with measurable retention or upsell outcomes, that context strengthens your position better than a generic range request.
Customer Success Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most customer success analysts?
The companies hiring the most customer success analysts right now include Ryder System, CVS Health, and Amazon, with the largest share of openings in New York, California, and Texas, based on current listings on Migrate Mate as of June 2026. SaaS and enterprise software companies consistently account for the largest share of open roles.
How many customer success analyst jobs are remote?
About 38% of customer success analyst openings are fully remote or hybrid as of June 2026, reflecting how heavily the role depends on digital communication and cloud-based tools. Sub-functions focused on data analysis, health score modeling, and internal reporting tend to have the highest remote availability compared to roles with frequent on-site client engagement.
How do you become a customer success analyst?
Start with a degree in business, marketing, or a data-adjacent field, then build hands-on experience with CRM and analytics tools through coursework, internships, or entry-level support roles. Develop skills in customer data analysis, account health monitoring, and cross-functional communication. Moving into a customer success coordinator or support analyst role first is a practical path before stepping into a dedicated analyst position.
Can you get a customer success analyst job with little experience?
Yes, entry-level customer success analyst roles exist specifically for candidates with limited professional experience, especially at growth-stage SaaS companies. Employers in this tier prioritize CRM familiarity, analytical thinking, and communication skills over years of tenure. Building a portfolio with a self-directed churn or retention analysis using publicly available data can differentiate you when your work history is thin.
What does the customer success analyst interview process look like?
Most processes start with a recruiter screen focused on your tool experience and background, followed by a hiring manager conversation about how you approach customer data and account health. A take-home data exercise is common, asking you to analyze a customer dataset and present findings. Final rounds typically include a panel with customer success, product, or sales stakeholders to assess cross-functional fit.
Where can I find and apply to customer success analyst jobs?
You can find and apply to customer success analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
See All 1,309+ Customer Success Analyst Jobs
Jump back to the full list of openings and apply to any customer success analyst role that fits.
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