Customer Success Analyst Jobs
Customer Success Analyst jobs are open across SaaS, fintech, healthtech, and enterprise software, from entry-level to senior and lead roles, with specializations in churn analysis, onboarding strategy, and account health monitoring. Find a role that fits from the openings below and apply directly.
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Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Customer Success Analyst Jobs by Experience Level
Top Cities Hiring Customer Success Analysts
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Find Customer Success Analyst JobsCustomer Success Analyst Job Market
Who's Hiring
- Intuit37
- SpaceX27
- Amazon21
- Salesforce19
- Braze18
Top Industries Hiring
- Technology & Software41
- Banking & Financial Services9
- Consulting & Professional Services9
- Retail7
- Marketing & Advertising7
What Employers Look For
The qualifications that appear most often in customer success analyst jobs.
- Bachelor's degree in business, marketing, data analytics, or a related field
- Experience with CRM platforms such as Salesforce or HubSpot
- Proficiency in data analysis and reporting tools like Tableau, Looker, or Excel
- Familiarity with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong written and verbal communication skills for client-facing and cross-functional work
- Experience analyzing customer health scores, churn signals, or renewal pipelines
Tips for Your Customer Success Analyst Job Search
Quantify retention outcomes on your resume
Customer success analyst roles reward candidates who show measurable impact. Replace vague phrases like 'improved customer experience' with metrics tied to churn reduction, renewal rates, or time-to-value improvements. Hiring managers scan for numbers that prove you can move the needle.
Highlight your CRM and analytics tool fluency
Job postings for customer success analysts almost always list Salesforce, Gainsight, Tableau, or similar platforms. Name the specific tools you've used, not just broad categories. If you've built health score dashboards or automated QBR reports, call that out explicitly in your experience.
Apply early to roles that fit
Migrate Mate lists customer success analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by growth stage and vertical
A Series B SaaS startup wants a generalist who can build processes from scratch. An enterprise software firm wants someone who can run structured QBRs and manage large account portfolios. Read the job description for stage signals and tailor your cover letter to match what that company actually needs.
Prepare a segmentation or churn analysis case
Many customer success analyst interviews include a take-home data exercise. Practice breaking a customer cohort into risk tiers, articulating your methodology, and presenting findings to a non-technical audience. Candidates who can walk through their reasoning clearly move faster through the process.
Negotiate with renewal and expansion data in hand
When you reach the offer stage, anchor your counter on the business value you've driven, not on market surveys alone. If you've owned a book of business with measurable retention or upsell outcomes, that context strengthens your position better than a generic range request.
Customer Success Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most customer success analysts?
The companies hiring the most customer success analysts right now include Intuit, SpaceX, and Amazon, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently account for the largest share of open roles.
How many customer success analyst jobs are remote?
About 83% of customer success analyst openings are fully remote or hybrid as of November 2026, reflecting how heavily the role depends on digital communication and cloud-based tools. Sub-functions focused on data analysis, health score modeling, and internal reporting tend to have the highest remote availability compared to roles with frequent on-site client engagement.
How do you become a customer success analyst?
Start with a degree in business, marketing, or a data-adjacent field, then build hands-on experience with CRM and analytics tools through coursework, internships, or entry-level support roles. Develop skills in customer data analysis, account health monitoring, and cross-functional communication. Moving into a customer success coordinator or support analyst role first is a practical path before stepping into a dedicated analyst position.
Can you get a customer success analyst job with little experience?
Yes, entry-level customer success analyst roles exist specifically for candidates with limited professional experience, especially at growth-stage SaaS companies. Employers in this tier prioritize CRM familiarity, analytical thinking, and communication skills over years of tenure. Building a portfolio with a self-directed churn or retention analysis using publicly available data can differentiate you when your work history is thin.
What does the customer success analyst interview process look like?
Most processes start with a recruiter screen focused on your tool experience and background, followed by a hiring manager conversation about how you approach customer data and account health. A take-home data exercise is common, asking you to analyze a customer dataset and present findings. Final rounds typically include a panel with customer success, product, or sales stakeholders to assess cross-functional fit.
Where can I find and apply to customer success analyst jobs?
You can find and apply to customer success analyst jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
See All 1,770+ Customer Success Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
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