Customer Success Analyst Jobs in Chicago, IL
Customer Success Analyst jobs in Chicago are in strong demand, concentrated in the Loop, River North, and Fulton Market across SaaS, fintech, and healthcare technology companies. Employers hiring right now include Braze, Wolters Kluwer, and Stripe. Find a role that fits below and apply directly.
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Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
See All 76 Customer Success Analyst Jobs in Chicago
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Find Customer Success Analyst JobsCustomer Success Analyst Job Market in Chicago
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
Customer Success Analyst Jobs in Chicago: Frequently Asked Questions
How do I get a customer success analyst job in Chicago?
Target Chicago's dense SaaS and fintech corridors in the Loop and Fulton Market, where mid-size and enterprise tech companies hire customer success analysts most actively. Familiarity with CRM platforms like Salesforce or HubSpot and experience translating product data into client insights give candidates a real edge locally. Networking through Chicago tech meetups and industry groups also accelerates the search in this relationship-driven market.
Which companies hire customer success analysts in Chicago?
Employers hiring customer success analysts in Chicago right now include Braze, Wolters Kluwer, and Stripe, based on current listings on Migrate Mate as of November 2026. Chicago's mix of established enterprise software firms, high-growth fintech startups, and healthcare technology companies makes it one of the more active mid-market hiring hubs in the Midwest.
Are there remote customer success analyst jobs in Chicago?
Yes, customer success analyst work is well-suited to remote and hybrid arrangements since it centers on communication, data analysis, and platform work rather than on-site presence. About 84% of customer success analyst openings tied to Chicago are remote or hybrid as of November 2026. Strategic account management and renewal-focused roles tend to offer the most schedule flexibility within Chicago-based teams.
How can I get a customer success analyst job in Chicago with little or no experience?
The most realistic entry path in Chicago is moving into a customer success analyst role from a customer support or account coordinator position at one of the city's many SaaS or fintech companies. Early-career candidates who build skills in tools like Gainsight or Salesforce and can demonstrate comfort with churn metrics or usage data stand out. Chicago's large cohort of Series B and Series C startups in Fulton Market and River North regularly hire associate-level candidates willing to grow into the analyst function.
Which industries hire the most customer success analysts in Chicago?
Most customer success analyst openings in Chicago sit in Technology & Software and Banking & Financial Services, per current listings on Migrate Mate as of November 2026. Chicago's position as a national hub for enterprise software, financial services technology, and health tech means these sectors generate consistent demand for analysts who can reduce churn and drive product adoption.
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See All 76 Customer Success Analyst Jobs in Chicago
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