Customer Specialist Jobs in Illinois
Customer Specialist jobs in Illinois are concentrated in Chicago, Naperville, and Peoria, where large employers like Allstate, Discover Financial Services, and Walgreens maintain significant customer operations and hire across entry-level through senior roles. The Chicago metropolitan area alone drives the bulk of demand, with openings in financial services, insurance, and healthcare customer support among the most active specialties. Roles focused on account management, technical support escalation, and B2B client relations are consistently in demand. See the openings below and apply to the ones that match your experience.
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Showing 5 of 124+ Customer Specialist jobs
The individual selected for this role will be expected to work at stores within at Store #3227, located at: 3718 Elm Street McHenry, IL 60050 This candidate will also be expected to spend 20% of their time at the following locations: Fox Lake/Volo Store 1788 and Antioch Store 3428.
This role is Full Time
Pay starts at $19.75
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 – Online Application
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 – Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 – In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
- Have at least a High School diploma or GED
- Have at least one (1) year off experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
The individual selected for this role will be expected to work at stores within at Store #3227, located at: 3718 Elm Street McHenry, IL 60050 This candidate will also be expected to spend 20% of their time at the following locations: Fox Lake/Volo Store 1788 and Antioch Store 3428.
This role is Full Time
Pay starts at $19.75
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 – Online Application
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 – Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 – In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
- Have at least a High School diploma or GED
- Have at least one (1) year off experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
See All 124+ Customer Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Customer Specialist JobsCustomer Specialist Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Customer Specialist Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
- Sherwin-Williams17
- Abbott11
- CarMax5
- Tesla4
- State Farm3
What Illinois Employers Look For
The qualifications that appear most often in customer specialist jobs across Illinois.
- Two or more years of customer service or account support experience in a professional setting
- Proficiency with CRM platforms such as Salesforce or similar customer management tools
- Strong written and verbal communication skills across phone, email, and chat channels
- Ability to resolve complex customer issues independently while meeting response time targets
- Familiarity with compliance or data privacy standards relevant to the employer's Illinois industry
- Associate or bachelor's degree in business, communications, or a related field preferred
Customer Specialist Jobs in Illinois: Frequently Asked Questions
How do you become a customer specialist in Illinois?
Most customer specialist roles in Illinois require a high school diploma or associate degree alongside demonstrated customer-facing experience, with no state-issued license required for the role itself. Employers in regulated industries such as insurance or financial services may require Illinois Department of Insurance registration or FINRA licensing depending on responsibilities. Building experience in call center, retail, or account coordination roles at Illinois-based companies is the most common path into a dedicated customer specialist position.
Which companies hire customer specialists in Illinois?
Employers hiring customer specialists in Illinois right now include Sherwin-Williams, Abbott, and CarMax, based on current listings on Migrate Mate as of September 2026. Illinois's concentration of Fortune 500 headquarters and major financial and healthcare institutions means consistent, year-round demand for this role across the state.
Which Illinois cities have the most customer specialist jobs?
Abbott Park, Chicago, and Carol Stream have the most customer specialist openings in Illinois. Chicago dominates because of its density of corporate headquarters in financial services, insurance, and technology, while Naperville and Peoria draw volume from regional operations centers and large employers like Caterpillar and insurance carriers with significant Illinois footprints.
Are there remote customer specialist jobs in Illinois?
Yes, and more than many fields, since customer specialist work is well suited to phone, chat, and email channels that require no physical presence. About 30% of customer specialist openings tied to Illinois are remote or hybrid as of September 2026, reflecting strong employer adoption of flexible arrangements. Account management and technical support escalation roles tend to carry the highest share of fully remote options.
How can I get hired as a customer specialist in Illinois with little or no experience?
The most realistic entry path is a customer service representative or associate role at an Illinois-based employer such as a large insurer, bank, or healthcare system, then moving into a specialist title after demonstrating ownership of complex cases. Companies like Allstate and Discover Financial Services in the Chicago area run structured associate programs that place new hires on specialist tracks. A completed associate degree in business or communications, or a certificate in customer experience, gives candidates a clear edge over applicants with no formal credential.
Where can I find and apply to customer specialist jobs in Illinois?
You can find and apply to customer specialist jobs in Illinois on Migrate Mate, which lists current Illinois openings updated regularly. Search for roles that match your experience level and specialty, then apply directly to the ones that fit. No account creation is needed to see the listings.
See All 124+ Customer Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Customer Specialist Jobs