Customer Experience Manager Jobs in Illinois
Customer Experience Manager jobs in Illinois are in strong demand, with the heaviest concentration in retail, financial services, healthcare technology, and B2B software sectors and openings at every level from associate customer experience coordinator through senior director. Chicago anchors the market as one of the most active hiring metros in the Midwest, with Naperville and Schaumburg adding significant suburban volume, where companies like Walgreens, Hyatt, and Allstate maintain large customer-facing operations. The most sought-after specialties in Illinois include voice-of-customer program management, omnichannel service design, and customer success in SaaS environments. Find a role that fits below and apply directly.
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Showing 5 of 46+ Customer Experience Manager jobs
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.
How Our Selling Colleagues Spend Their Day…
- Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.
- On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
- Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
- They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
- And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting daily sales goal challenges
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- At least 2 years of selling or customer experience preferred
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.
How Our Selling Colleagues Spend Their Day…
- Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.
- On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
- Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
- They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
- And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting daily sales goal challenges
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- At least 2 years of selling or customer experience preferred
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
See All 46 Customer Experience Manager Jobs in Illinois
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Find JobsCustomer Experience Manager Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Customer Experience Manager Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
What Illinois Employers Look For
The qualifications that appear most often in customer experience manager jobs across Illinois.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience programs or service operations teams
- Demonstrated ability to analyze customer feedback data and translate insights into process improvements
- Experience with CRM platforms such as Salesforce, HubSpot, or Zendesk in a business environment
- Strong cross-functional collaboration skills working with sales, product, and operations stakeholders
- Proven ability to develop customer journey maps and define measurable service quality standards
Customer Experience Manager Jobs in Illinois: Frequently Asked Questions
How do you become a customer experience manager in Illinois?
The customer experience manager role in Illinois has no state-issued license or exam requirement, so the path runs through education and demonstrated experience. Most Illinois employers expect a bachelor's degree in business, marketing, or communications, though some technology companies accept equivalent work experience. Building a portfolio that shows ownership of a CX initiative, a measurable improvement in a satisfaction metric, or leadership of a service team is the credential that carries the most weight in Illinois hiring decisions.
Which companies hire customer experience managers in Illinois?
Employers hiring customer experience managers in Illinois right now include Huntington Bank, Amazon, and Five Below, based on current listings on Migrate Mate as of November 2026. Illinois's concentration of corporate headquarters in the Chicago metro, particularly in financial services, retail, and insurance, means many of these openings sit within large enterprise organizations managing both B2C and B2B customer relationships.
Which Illinois cities have the most customer experience manager jobs?
Chicago, Addison, and Deerfield account for the largest share of customer experience manager openings in Illinois. Chicago generates the bulk of demand through its dense concentration of corporate headquarters in finance, insurance, and technology, while Naperville and Schaumburg draw volume from the large retail and healthcare technology campuses that anchor Chicago's western suburbs.
Are there remote customer experience manager jobs in Illinois?
Yes, and more than most fields, since customer experience management is largely a desk-based, analytically driven role that translates well to remote and hybrid arrangements. About 60% of customer experience manager openings tied to Illinois are remote or hybrid as of November 2026, reflecting how broadly Illinois employers have accepted flexible work for this function. The most remote-friendly sub-roles tend to be customer success management and voice-of-customer analytics, while positions that involve direct oversight of in-store or contact center teams typically require on-site presence.
How can I get hired as a customer experience manager in Illinois with little or no experience?
The most realistic entry path is moving into a customer experience coordinator or customer success associate role at one of Illinois's large retail or financial services employers, where companies like Walgreens and Allstate regularly hire at the associate level with the expectation of internal development. Lateral moves from customer service team lead, account coordinator, or retail operations supervisor positions are common stepping stones. Completing a CX-focused certificate through a Chicago-area business school or building a project portfolio that documents a service improvement you led strengthens a candidacy substantially.
Where can I find and apply to customer experience manager jobs in Illinois?
You can find and apply to customer experience manager jobs in Illinois on Migrate Mate, which lists current Illinois openings updated in real time. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 46 Customer Experience Manager Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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