Customer Experience Manager Jobs in Pennsylvania
Customer Experience Manager jobs in Pennsylvania are in strong demand, with active hiring concentrated in financial services, healthcare, retail, and technology sectors and openings at every level from associate customer experience coordinator through senior director of customer experience. Philadelphia, Pittsburgh, and Harrisburg are the largest hiring hubs, where established employers such as Comcast, UPMC, and Citizens Financial Group consistently fill customer experience management roles. Customer success, voice-of-customer strategy, and omnichannel experience design are among the most sought-after specialties across the state. Find a role that fits below and apply directly.
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Showing 5 of 79+ Customer Experience Manager jobs
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
1495 Old York RdLocation:
USA TJ Maxx Store 0611 Abington Twp PA This position has a starting pay range of USD $14.75 to $15.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
1495 Old York RdLocation:
USA TJ Maxx Store 0611 Abington Twp PA This position has a starting pay range of USD $14.75 to $15.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.See All 79 Customer Experience Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Experience Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
- Pencor Services19
- Weis Markets10
- Five Below7
- Tesla5
- TJ Maxx3
Top Industries Hiring
- Retail
- Consumer Goods
- Media & Entertainment
What Pennsylvania Employers Look For
The qualifications that appear most often in customer experience manager jobs across Pennsylvania.
- Bachelor's degree in business, marketing, communications, or a related field
- Three or more years managing customer-facing teams or experience programs
- Demonstrated ability to analyze customer feedback data and drive measurable improvements
- Proficiency with CRM platforms such as Salesforce, HubSpot, or ServiceNow
- Experience developing and executing voice-of-customer or NPS measurement programs
- Strong cross-functional collaboration skills with product, marketing, and operations teams
Customer Experience Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a customer experience manager in Pennsylvania?
Most customer experience manager roles in Pennsylvania require a bachelor's degree in business, communications, marketing, or a closely related field, combined with several years of progressive experience in customer service or operations. Pennsylvania does not issue a state license for this role, so employers weigh practical experience and credentials like the Certified Customer Experience Professional designation heavily. Many Pennsylvania employers also value experience with regulated industries such as healthcare or financial services, where understanding compliance shapes the customer journey.
Which companies hire customer experience managers in Pennsylvania?
Employers hiring customer experience managers in Pennsylvania right now include Pencor Services, Weis Markets, and Five Below, based on current listings on Migrate Mate as of November 2026. Pennsylvania's concentration of large health systems, financial institutions, and telecommunications companies means demand for this role remains consistent throughout the year.
Which Pennsylvania cities have the most customer experience manager jobs?
Philadelphia, Stroudsburg, and Lehighton account for the highest concentration of customer experience manager openings in Pennsylvania. Philadelphia drives the largest share of listings, anchored by major financial services, retail, and media employers, while Pittsburgh's growth in healthcare and technology fuels demand there, and Harrisburg's government-adjacent services sector supports steady regional hiring.
Are there remote customer experience manager jobs in Pennsylvania?
Yes, and more than most fields. About 65% of customer experience manager openings tied to Pennsylvania are remote or hybrid as of November 2026, reflecting how much of the role centers on data analysis, stakeholder communication, and program management rather than physical presence. Strategy-focused positions and those tied to digital or e-commerce products are the most likely to offer fully remote arrangements.
How can I get hired as a customer experience manager in Pennsylvania with little or no experience?
The most realistic entry path is moving into a junior customer experience or customer success coordinator role from an adjacent position such as customer service representative, account coordinator, or inside sales associate. Large Pennsylvania employers like UPMC, Comcast, and PNC Financial Services run formal associate development programs and rotational tracks that bring in candidates without direct management experience. Earning a Certified Customer Experience Professional credential or building a portfolio of process-improvement or survey analysis projects can accelerate that transition significantly.
Where can I find and apply to customer experience manager jobs in Pennsylvania?
You can find and apply to customer experience manager jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings updated regularly. Find the roles that fit your background and apply directly to the employers posting them.
See All 79 Customer Experience Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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