Customer Experience Manager Jobs in Washington
Customer Experience Manager jobs in Washington are in strong and steady demand, with openings concentrated in technology, retail, healthcare, and financial services at levels from associate customer experience manager through senior director. Seattle, Bellevue, and Tacoma account for the largest share of postings, and well-established employers like Amazon, Microsoft, and Starbucks maintain deep teams in this function across the state. The most sought-after specialties in Washington are digital customer journey management, voice-of-the-customer programs, and cross-functional CX operations tied to product and engineering teams. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 44+ Customer Experience Manager jobs
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.
How Our Selling Colleagues Spend Their Day…
- Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.
- On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
- Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
- They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
- And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting daily sales goal challenges
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- At least 2 years of selling or customer experience preferred
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.
How Our Selling Colleagues Spend Their Day…
- Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.
- On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
- Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
- They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
- And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting daily sales goal challenges
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- At least 2 years of selling or customer experience preferred
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
See All 44 Customer Experience Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Experience Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon13
- TikTok6
- JCPenney3
- Army & Airforce Exchange Service3
- Macy's2
Top Industries Hiring
- Technology & Software
- Retail
- Distribution & Wholesale
- E-Commerce & Online Marketplaces
What Washington Employers Look For
The qualifications that appear most often in customer experience manager jobs across Washington.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of experience managing customer experience programs or teams
- Demonstrated ability to analyze customer feedback data and turn it into operational improvements
- Experience with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong cross-functional collaboration skills with product, marketing, and operations teams
- Proficiency in customer journey mapping and NPS or CSAT measurement frameworks
Customer Experience Manager Jobs in Washington: Frequently Asked Questions
How do you become a customer experience manager in Washington?
The most direct path in Washington is a bachelor's degree in business, communications, or marketing combined with several years in customer-facing or operations roles. Washington does not require a state-issued license for this role, but employers in the state consistently favor candidates who have completed formal CX certifications such as the CCXP through the Customer Experience Professionals Association. Starting in roles like customer success manager, support team lead, or operations analyst at Washington-based technology or retail companies positions you well for a move into management.
Which companies hire customer experience managers in Washington?
Employers hiring customer experience managers in Washington right now include Amazon, TikTok, and JCPenney, based on current listings on Migrate Mate as of September 2026. Washington's concentration of technology headquarters and large retail brands means CX management roles here are often tied to digital product teams and omnichannel customer operations.
Which Washington cities have the most customer experience manager jobs?
Seattle, Redmond, and Bellevue have the most customer experience manager openings in Washington. Seattle and Bellevue drive the bulk of demand through their dense clusters of technology companies and corporate headquarters, while Tacoma's growing logistics, healthcare, and financial services sectors have added a steady pipeline of CX management roles in recent years.
Are there remote customer experience manager jobs in Washington?
Yes, and more than most fields. About 20% of customer experience manager openings tied to Washington are remote or hybrid as of September 2026, reflecting how much of the work centers on digital tools, data analysis, and cross-functional coordination rather than in-person customer contact. The portions of the role most commonly offered remotely are strategic planning, customer feedback analysis, and program management, while roles tied to in-store or contact-center operations tend to require on-site presence.
How can I get hired as a customer experience manager in Washington with little or no experience?
The most realistic entry path is to start in a customer success associate, support specialist, or inside sales role at one of Washington's large technology or retail employers, then build toward management from within. Companies like Amazon and Starbucks run structured associate and rotational programs that place early-career candidates on customer operations tracks. Earning a recognized CX credential such as the CCXP, building a portfolio of measurable improvements from even a junior role, and targeting team lead or senior individual contributor positions first will make the step up to manager far more attainable.
Where can I find and apply to customer experience manager jobs in Washington?
You can find and apply to customer experience manager jobs in Washington on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your background and target location, and apply directly to the employers posting them.
See All 44 Customer Experience Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Jobs