Customer Experience Manager Jobs in Washington
Customer Experience Manager jobs in Washington are in strong and steady demand, with openings concentrated in technology, retail, healthcare, and financial services at levels from associate customer experience manager through senior director. Seattle, Bellevue, and Tacoma account for the largest share of postings, and well-established employers like Amazon, Microsoft, and Starbucks maintain deep teams in this function across the state. The most sought-after specialties in Washington are digital customer journey management, voice-of-the-customer programs, and cross-functional CX operations tied to product and engineering teams. Find a role that fits below and apply directly.
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Showing 5 of 41+ Customer Experience Manager jobs
Onsite in Kent, WA | Full-Time, Non-Exempt | Customer Operations & Support
Salary: $21.00 – $31.00/hour, based on experience
Monday – Friday, Day Shift | Overtime May Be Available
Are you a proactive communicator who thrives in a fast-paced, dynamic environment? Do you enjoy solving problems, working across departments, and using systems to drive results? If so, we invite you to join our team as a Customer Experience Specialist.
This role is the front-line face of Hytek Finishes, responsible for building trust and loyalty with our customers while collaborating internally to ensure accurate and timely order updates. You’ll work closely with estimating, production, planning, quality assurance, and shipping teams to keep things moving and customers informed.
What You’ll Do:
- Provide real-time order status updates via email, phone, and reporting tools
- Expedite urgent orders and reschedule as needed to meet customer expectations
- Collaborate with internal teams to align priorities and resolve issues
- Monitor and update jobs in our ERP system (Infor Syteline)
- Use Boeing Exostar portals and other customer platforms
- Generate and analyze reports using ERP, PowerBI, and Excel
- Support Quality Assurance by reporting concerns and promoting process improvements
- Handle semi-complex customer situations with professionalism and care
- A strong bias for action and sense of urgency
- Proficiency in Excel and comfort working across multiple systems
- Experience with ERP systems (Infor Syteline preferred)
- Excellent written and verbal communication skills
- Emotional intelligence and the ability to build trust across diverse teams
- Ability to multitask and stay organized under pressure
- A collaborative mindset and openness to feedback and growth
- Interest in upward mobility and taking on larger roles in the future
- Full benefits package including Medical, Dental, Vision, 401(k) match, Profit Sharing, and more
- 3 weeks paid time off to start + 10 paid holidays
- Tuition reimbursement, parental leave, and paid community service day
- Onsite health services including access to a massage therapist
- A culture that values a bias for action, curiosity, teamwork, and productivity
Apply today at www.hytekfinishes.com/careers and become a key part of a team that values your initiative, insight, and impact.
- As an ITAR controlled facility, you must be authorized to work in the U.S. An export license is required for non-US persons.
- Because we are in the aerospace industry, you must be able to pass a pre-employment drug test, including marijuana.
Onsite in Kent, WA | Full-Time, Non-Exempt | Customer Operations & Support
Salary: $21.00 – $31.00/hour, based on experience
Monday – Friday, Day Shift | Overtime May Be Available
Are you a proactive communicator who thrives in a fast-paced, dynamic environment? Do you enjoy solving problems, working across departments, and using systems to drive results? If so, we invite you to join our team as a Customer Experience Specialist.
This role is the front-line face of Hytek Finishes, responsible for building trust and loyalty with our customers while collaborating internally to ensure accurate and timely order updates. You’ll work closely with estimating, production, planning, quality assurance, and shipping teams to keep things moving and customers informed.
What You’ll Do:
- Provide real-time order status updates via email, phone, and reporting tools
- Expedite urgent orders and reschedule as needed to meet customer expectations
- Collaborate with internal teams to align priorities and resolve issues
- Monitor and update jobs in our ERP system (Infor Syteline)
- Use Boeing Exostar portals and other customer platforms
- Generate and analyze reports using ERP, PowerBI, and Excel
- Support Quality Assurance by reporting concerns and promoting process improvements
- Handle semi-complex customer situations with professionalism and care
- A strong bias for action and sense of urgency
- Proficiency in Excel and comfort working across multiple systems
- Experience with ERP systems (Infor Syteline preferred)
- Excellent written and verbal communication skills
- Emotional intelligence and the ability to build trust across diverse teams
- Ability to multitask and stay organized under pressure
- A collaborative mindset and openness to feedback and growth
- Interest in upward mobility and taking on larger roles in the future
- Full benefits package including Medical, Dental, Vision, 401(k) match, Profit Sharing, and more
- 3 weeks paid time off to start + 10 paid holidays
- Tuition reimbursement, parental leave, and paid community service day
- Onsite health services including access to a massage therapist
- A culture that values a bias for action, curiosity, teamwork, and productivity
Apply today at www.hytekfinishes.com/careers and become a key part of a team that values your initiative, insight, and impact.
- As an ITAR controlled facility, you must be authorized to work in the U.S. An export license is required for non-US persons.
- Because we are in the aerospace industry, you must be able to pass a pre-employment drug test, including marijuana.
See All 41 Customer Experience Manager Jobs in Washington
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Find JobsCustomer Experience Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Experience Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon12
- TikTok6
- Microsoft4
- PACCAR3
- JCPenney2
Top Industries Hiring
- Technology & Software
What Washington Employers Look For
The qualifications that appear most often in customer experience manager jobs across Washington.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of experience managing customer experience programs or teams
- Demonstrated ability to analyze customer feedback data and turn it into operational improvements
- Experience with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong cross-functional collaboration skills with product, marketing, and operations teams
- Proficiency in customer journey mapping and NPS or CSAT measurement frameworks
Customer Experience Manager Jobs in Washington: Frequently Asked Questions
How do you become a customer experience manager in Washington?
The most direct path in Washington is a bachelor's degree in business, communications, or marketing combined with several years in customer-facing or operations roles. Washington does not require a state-issued license for this role, but employers in the state consistently favor candidates who have completed formal CX certifications such as the CCXP through the Customer Experience Professionals Association. Starting in roles like customer success manager, support team lead, or operations analyst at Washington-based technology or retail companies positions you well for a move into management.
Which companies hire customer experience managers in Washington?
Employers hiring customer experience managers in Washington right now include Amazon, TikTok, and Microsoft, based on current listings on Migrate Mate as of November 2026. Washington's concentration of technology headquarters and large retail brands means CX management roles here are often tied to digital product teams and omnichannel customer operations.
Which Washington cities have the most customer experience manager jobs?
Seattle, Bellevue, and Redmond have the most customer experience manager openings in Washington. Seattle and Bellevue drive the bulk of demand through their dense clusters of technology companies and corporate headquarters, while Tacoma's growing logistics, healthcare, and financial services sectors have added a steady pipeline of CX management roles in recent years.
Are there remote customer experience manager jobs in Washington?
Yes, and more than most fields. About 33% of customer experience manager openings tied to Washington are remote or hybrid as of November 2026, reflecting how much of the work centers on digital tools, data analysis, and cross-functional coordination rather than in-person customer contact. The portions of the role most commonly offered remotely are strategic planning, customer feedback analysis, and program management, while roles tied to in-store or contact-center operations tend to require on-site presence.
How can I get hired as a customer experience manager in Washington with little or no experience?
The most realistic entry path is to start in a customer success associate, support specialist, or inside sales role at one of Washington's large technology or retail employers, then build toward management from within. Companies like Amazon and Starbucks run structured associate and rotational programs that place early-career candidates on customer operations tracks. Earning a recognized CX credential such as the CCXP, building a portfolio of measurable improvements from even a junior role, and targeting team lead or senior individual contributor positions first will make the step up to manager far more attainable.
Where can I find and apply to customer experience manager jobs in Washington?
You can find and apply to customer experience manager jobs in Washington on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your background and target location, and apply directly to the employers posting them.
See All 41 Customer Experience Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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