Customer Experience Manager Jobs in Washington
Customer Experience Manager jobs in Washington are in strong and steady demand, with openings concentrated in technology, retail, healthcare, and financial services at levels from associate customer experience manager through senior director. Seattle, Bellevue, and Tacoma account for the largest share of postings, and well-established employers like Amazon, Microsoft, and Starbucks maintain deep teams in this function across the state. The most sought-after specialties in Washington are digital customer journey management, voice-of-the-customer programs, and cross-functional CX operations tied to product and engineering teams. Find a role that fits below and apply directly.
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Showing 5 of 27+ Customer Experience Manager jobs
DESCRIPTION
This Sr. Product Manager will be central to scaling one of our global services by being the strategic connective tissue across multiple teams within the service. This role bridges Product Managers, Finance & Accounting, Risk, Engineering, and IT Security teams. Given the team's global distribution, a core part of the role is ensuring that coordination, tooling, and operating mechanisms are designed for asynchronous, autonomous operation across time zones.
A key responsibility is owning the team's business rhythm, including authoring and driving MBRs, WBRs, QBRs, OP1, and goal delivery mechanisms to ensure operational rigor and executive-level reporting.
The Sr. Product Manager will drive three interconnected mandates: (1) owning the roadmap, development, and scaling of internal products (including AI/Agentic tools) that enable teams to operate effectively and autonomously across time zones. This means moving beyond ad-hoc, side-of-desk tooling toward a disciplined product portfolio designed for global, asynchronous operation, (2) unifying cross-vertical coordination to ensure alignment and cohesion across a diverse portfolio of workstreams, and (3) directly owning and driving the organization's business rhythm (including MBRs, WBRs, QBRs, OP1 Planning, and goal delivery) into a streamlined operating model that the PM authors and presents to CXBT leaders. Where relevant, these products will be scaled to other services within CXBT.
This is a high-visibility role for a product thinker who thrives at the intersection of strategy and execution. The team is at a critical inflection point, scaling its deliverables and needing a central operator who can shape the approach, drive clarity across complex workstreams, and build the tooling backbone that powers it all.
The ideal candidate is:
- A systems thinker who sees patterns across disparate verticals and builds coherence without imposing rigidity.
- Energized by operational complexity and able to bring structure to ambiguity at scale.
- Equally comfortable driving strategic planning mechanisms (OP1, QBRs) and getting hands-on with internal product development.
- Passionate about AI and agentic tooling as levers for operational excellence and quality improvement, with a productization mindset that moves beyond one-off solutions to scalable, self-serve products.
- Adept at influencing without authority across senior stakeholders, technical teams, and business partners.
- A self-starter who takes ownership of outcomes end-to-end, from problem framing through delivery.
- An excellent writer who thinks strategically and authors crisp, compelling documents (narratives, strategy papers, roadmap briefs) to drive alignment and decision-making with organizational leadership.
Key job responsibilities
- Own the roadmap, development, and scaling of products that simplify operations, automate budget reporting, and streamline org-level workflows, applying full product discipline (discovery, prioritization, delivery, iteration) rather than ad-hoc tooling, and designing for global, asynchronous use from day one.
- Drive product ideation, roadmap, and delivery for agentic AI tools that improve internal efficiency, quality, and speed of execution, building scalable products that enable autonomous operation across a globally distributed team.
- Serve as the organizational connective thread across multiple verticals (PMs, Finance, Risk, PMT, SDEs, ITSC), ensuring alignment, information flow, and strategic coherence.
- Lead prioritization efforts both within the team and in coordination with partner teams, ensuring that the teams are working on the critical and high impact projects.
- Synthesize insights from across verticals and author strategic documents (narratives, recommendations, trade-off analyses) for senior leadership to drive alignment and decision-making.
- Own and centralize the team's business rhythm mechanisms (MBRs, WBRs, QBRs, OP1, and goal delivery), driving operational rigor and executive-ready reporting.
- Contribute to annual planning, goal-setting, and strategic prioritization at the organizational level.
- Act as a thought partner to leadership on how to structure and evolve the team's operating model as scope and impact grow.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience owning technology products
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience as a product manager or owner
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually
DESCRIPTION
This Sr. Product Manager will be central to scaling one of our global services by being the strategic connective tissue across multiple teams within the service. This role bridges Product Managers, Finance & Accounting, Risk, Engineering, and IT Security teams. Given the team's global distribution, a core part of the role is ensuring that coordination, tooling, and operating mechanisms are designed for asynchronous, autonomous operation across time zones.
A key responsibility is owning the team's business rhythm, including authoring and driving MBRs, WBRs, QBRs, OP1, and goal delivery mechanisms to ensure operational rigor and executive-level reporting.
The Sr. Product Manager will drive three interconnected mandates: (1) owning the roadmap, development, and scaling of internal products (including AI/Agentic tools) that enable teams to operate effectively and autonomously across time zones. This means moving beyond ad-hoc, side-of-desk tooling toward a disciplined product portfolio designed for global, asynchronous operation, (2) unifying cross-vertical coordination to ensure alignment and cohesion across a diverse portfolio of workstreams, and (3) directly owning and driving the organization's business rhythm (including MBRs, WBRs, QBRs, OP1 Planning, and goal delivery) into a streamlined operating model that the PM authors and presents to CXBT leaders. Where relevant, these products will be scaled to other services within CXBT.
This is a high-visibility role for a product thinker who thrives at the intersection of strategy and execution. The team is at a critical inflection point, scaling its deliverables and needing a central operator who can shape the approach, drive clarity across complex workstreams, and build the tooling backbone that powers it all.
The ideal candidate is:
- A systems thinker who sees patterns across disparate verticals and builds coherence without imposing rigidity.
- Energized by operational complexity and able to bring structure to ambiguity at scale.
- Equally comfortable driving strategic planning mechanisms (OP1, QBRs) and getting hands-on with internal product development.
- Passionate about AI and agentic tooling as levers for operational excellence and quality improvement, with a productization mindset that moves beyond one-off solutions to scalable, self-serve products.
- Adept at influencing without authority across senior stakeholders, technical teams, and business partners.
- A self-starter who takes ownership of outcomes end-to-end, from problem framing through delivery.
- An excellent writer who thinks strategically and authors crisp, compelling documents (narratives, strategy papers, roadmap briefs) to drive alignment and decision-making with organizational leadership.
Key job responsibilities
- Own the roadmap, development, and scaling of products that simplify operations, automate budget reporting, and streamline org-level workflows, applying full product discipline (discovery, prioritization, delivery, iteration) rather than ad-hoc tooling, and designing for global, asynchronous use from day one.
- Drive product ideation, roadmap, and delivery for agentic AI tools that improve internal efficiency, quality, and speed of execution, building scalable products that enable autonomous operation across a globally distributed team.
- Serve as the organizational connective thread across multiple verticals (PMs, Finance, Risk, PMT, SDEs, ITSC), ensuring alignment, information flow, and strategic coherence.
- Lead prioritization efforts both within the team and in coordination with partner teams, ensuring that the teams are working on the critical and high impact projects.
- Synthesize insights from across verticals and author strategic documents (narratives, recommendations, trade-off analyses) for senior leadership to drive alignment and decision-making.
- Own and centralize the team's business rhythm mechanisms (MBRs, WBRs, QBRs, OP1, and goal delivery), driving operational rigor and executive-ready reporting.
- Contribute to annual planning, goal-setting, and strategic prioritization at the organizational level.
- Act as a thought partner to leadership on how to structure and evolve the team's operating model as scope and impact grow.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience owning technology products
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience as a product manager or owner
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually
See All 27 Customer Experience Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Experience Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- E-Commerce & Online Marketplaces
- Distribution & Wholesale
What Washington Employers Look For
The qualifications that appear most often in customer experience manager jobs across Washington.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of experience managing customer experience programs or teams
- Demonstrated ability to analyze customer feedback data and turn it into operational improvements
- Experience with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong cross-functional collaboration skills with product, marketing, and operations teams
- Proficiency in customer journey mapping and NPS or CSAT measurement frameworks
Customer Experience Manager Jobs in Washington: Frequently Asked Questions
How do you become a customer experience manager in Washington?
The most direct path in Washington is a bachelor's degree in business, communications, or marketing combined with several years in customer-facing or operations roles. Washington does not require a state-issued license for this role, but employers in the state consistently favor candidates who have completed formal CX certifications such as the CCXP through the Customer Experience Professionals Association. Starting in roles like customer success manager, support team lead, or operations analyst at Washington-based technology or retail companies positions you well for a move into management.
Which companies hire customer experience managers in Washington?
Employers hiring customer experience managers in Washington right now include Amazon, JCPenney, and Microsoft, based on current listings on Migrate Mate as of August 2026. Washington's concentration of technology headquarters and large retail brands means CX management roles here are often tied to digital product teams and omnichannel customer operations.
Which Washington cities have the most customer experience manager jobs?
Seattle, Redmond, and Kent have the most customer experience manager openings in Washington. Seattle and Bellevue drive the bulk of demand through their dense clusters of technology companies and corporate headquarters, while Tacoma's growing logistics, healthcare, and financial services sectors have added a steady pipeline of CX management roles in recent years.
Are there remote customer experience manager jobs in Washington?
Yes, and more than most fields. About 0% of customer experience manager openings tied to Washington are remote or hybrid as of August 2026, reflecting how much of the work centers on digital tools, data analysis, and cross-functional coordination rather than in-person customer contact. The portions of the role most commonly offered remotely are strategic planning, customer feedback analysis, and program management, while roles tied to in-store or contact-center operations tend to require on-site presence.
How can I get hired as a customer experience manager in Washington with little or no experience?
The most realistic entry path is to start in a customer success associate, support specialist, or inside sales role at one of Washington's large technology or retail employers, then build toward management from within. Companies like Amazon and Starbucks run structured associate and rotational programs that place early-career candidates on customer operations tracks. Earning a recognized CX credential such as the CCXP, building a portfolio of measurable improvements from even a junior role, and targeting team lead or senior individual contributor positions first will make the step up to manager far more attainable.
Where can I find and apply to customer experience manager jobs in Washington?
You can find and apply to customer experience manager jobs in Washington on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your background and target location, and apply directly to the employers posting them.
See All 27 Customer Experience Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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