Customer Experience Manager Jobs in Ohio
Customer Experience Manager jobs in Ohio are consistently active, with demand concentrated in retail, financial services, healthcare, and insurance sectors at levels from team-lead to senior director. Columbus, Cleveland, and Cincinnati drive the bulk of hiring, anchored by large employers such as Nationwide, Progressive, and Kroger, all of which maintain substantial customer experience and client success operations in the state. The most sought-after specialties in Ohio include voice-of-customer program management, digital CX transformation, and contact center leadership. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 67+ Customer Experience Manager jobs
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
27149 Chargrin BlvdLocation:
USA TJ Maxx Store 0488 Woodmere OH This position has a starting pay range of USD $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
27149 Chargrin BlvdLocation:
USA TJ Maxx Store 0488 Woodmere OH This position has a starting pay range of USD $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.See All 67 Customer Experience Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Experience Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Huntington Bank32
- Tesla4
- TJ Maxx4
- JCPenney2
- Connection2
Top Industries Hiring
- Retail
- Technology & Software
- Distribution & Wholesale
What Ohio Employers Look For
The qualifications that appear most often in customer experience manager jobs across Ohio.
- Bachelor's degree in business, marketing, communications, or a related field
- Three or more years of experience leading customer experience or service teams
- Demonstrated ability to analyze customer satisfaction data and translate insights into action
- Proficiency with CRM platforms such as Salesforce, HubSpot, or ServiceNow
- Experience designing or improving customer journey maps and feedback programs
- Strong cross-functional collaboration skills with product, operations, and marketing teams
Customer Experience Manager Jobs in Ohio: Frequently Asked Questions
How do you become a customer experience manager in Ohio?
Customer experience manager roles in Ohio do not require a state-issued license or credential. Most employers expect a bachelor's degree in business, communications, marketing, or a related field alongside hands-on experience in customer service or client success. Ohio employers in insurance, retail, and healthcare frequently promote from within, so building tenure in a frontline service role and completing recognized CX certifications such as those from the Customer Experience Professionals Association strengthens a candidacy considerably.
Which companies hire customer experience managers in Ohio?
Employers hiring customer experience managers in Ohio right now include Huntington Bank, Tesla, and TJ Maxx, based on current listings on Migrate Mate as of September 2026. Ohio's dense concentration of insurance carriers, regional banks, and large retail headquarters means that demand from established, long-tenured employers remains steady throughout the year.
Which Ohio cities have the most customer experience manager jobs?
Columbus, Niles, and Canton post the most customer experience manager openings in Ohio. Columbus leads because of its high density of insurance, fintech, and retail corporate headquarters, while Cleveland and Cincinnati generate consistent demand through regional banking, healthcare systems, and consumer goods companies, making even suburban locations around those metros competitive markets for the role.
Are there remote customer experience manager jobs in Ohio?
Yes, and more than most management fields, because customer experience work is largely analytical, strategic, and communicative rather than hands-on. About 88% of customer experience manager openings tied to Ohio are remote or hybrid as of September 2026, reflecting how widely Ohio employers in insurance and technology have adopted flexible arrangements. Program management, voice-of-customer analysis, and digital CX strategy roles are the most consistently remote-eligible functions.
How can I get hired as a customer experience manager in Ohio with little or no experience?
The most realistic entry path is moving into a customer experience coordinator or associate role from a frontline service, account management, or operations position. Large Ohio employers in insurance and retail, including Progressive and Nationwide, regularly post associate-level CX roles that do not require prior management experience. Completing a CX certification and building a portfolio that documents a measurable service improvement, even from a non-managerial role, gives candidates a concrete edge when applying to those stepping-stone positions.
Where can I find and apply to customer experience manager jobs in Ohio?
You can find and apply to customer experience manager jobs in Ohio on Migrate Mate, which lists current Ohio openings from employers across the state. Search the listings for roles that match your experience level, industry preference, and preferred location or work arrangement, then apply directly to the ones that fit.
See All 67 Customer Experience Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Jobs