Customer Experience Manager Jobs in Ohio
Customer Experience Manager jobs in Ohio are consistently active, with demand concentrated in retail, financial services, healthcare, and insurance sectors at levels from team-lead to senior director. Columbus, Cleveland, and Cincinnati drive the bulk of hiring, anchored by large employers such as Nationwide, Progressive, and Kroger, all of which maintain substantial customer experience and client success operations in the state. The most sought-after specialties in Ohio include voice-of-customer program management, digital CX transformation, and contact center leadership. Find a role that fits below and apply directly.
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Showing 4 of 66+ Customer Experience Manager jobs
GUEST EXPERT - GUEST EXPERIENCE CALL CENTER
Location: Dublin, OH
Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.
You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.
Job Duties:
- Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
- Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
- Performing other duties as assigned.
Job Requirements:
- Position requires a self-motivated, detail-oriented and organized person.
- Candidate must possess superior customer service skills, and excellent verbal and written skills.
- Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
- Candidate must possess basic math skills and have working knowledge of computers.
- The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
- Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
- Previous customer service experience preferred.
- Looking for part-time or fulltime availability - open availability for weekdays, weekends or nights preferred
- Position is onsite at BASE ONE in Dublin, OH.
Perks:
- $10-$20 Salon + Spa services
- 40% off Salon + Spa products
See All 66 Customer Experience Manager Jobs in Ohio
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Find JobsCustomer Experience Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Experience Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Huntington Bank25
- Tesla5
- Five Below5
- TJ Maxx4
- Macy's2
Top Industries Hiring
- Technology & Software
What Ohio Employers Look For
The qualifications that appear most often in customer experience manager jobs across Ohio.
- Bachelor's degree in business, marketing, communications, or a related field
- Three or more years of experience leading customer experience or service teams
- Demonstrated ability to analyze customer satisfaction data and translate insights into action
- Proficiency with CRM platforms such as Salesforce, HubSpot, or ServiceNow
- Experience designing or improving customer journey maps and feedback programs
- Strong cross-functional collaboration skills with product, operations, and marketing teams
Customer Experience Manager Jobs in Ohio: Frequently Asked Questions
How do you become a customer experience manager in Ohio?
Customer experience manager roles in Ohio do not require a state-issued license or credential. Most employers expect a bachelor's degree in business, communications, marketing, or a related field alongside hands-on experience in customer service or client success. Ohio employers in insurance, retail, and healthcare frequently promote from within, so building tenure in a frontline service role and completing recognized CX certifications such as those from the Customer Experience Professionals Association strengthens a candidacy considerably.
Which companies hire customer experience managers in Ohio?
Employers hiring customer experience managers in Ohio right now include Huntington Bank, Tesla, and Five Below, based on current listings on Migrate Mate as of November 2026. Ohio's dense concentration of insurance carriers, regional banks, and large retail headquarters means that demand from established, long-tenured employers remains steady throughout the year.
Which Ohio cities have the most customer experience manager jobs?
Columbus, Cincinnati, and Akron post the most customer experience manager openings in Ohio. Columbus leads because of its high density of insurance, fintech, and retail corporate headquarters, while Cleveland and Cincinnati generate consistent demand through regional banking, healthcare systems, and consumer goods companies, making even suburban locations around those metros competitive markets for the role.
Are there remote customer experience manager jobs in Ohio?
Yes, and more than most management fields, because customer experience work is largely analytical, strategic, and communicative rather than hands-on. About 88% of customer experience manager openings tied to Ohio are remote or hybrid as of November 2026, reflecting how widely Ohio employers in insurance and technology have adopted flexible arrangements. Program management, voice-of-customer analysis, and digital CX strategy roles are the most consistently remote-eligible functions.
How can I get hired as a customer experience manager in Ohio with little or no experience?
The most realistic entry path is moving into a customer experience coordinator or associate role from a frontline service, account management, or operations position. Large Ohio employers in insurance and retail, including Progressive and Nationwide, regularly post associate-level CX roles that do not require prior management experience. Completing a CX certification and building a portfolio that documents a measurable service improvement, even from a non-managerial role, gives candidates a concrete edge when applying to those stepping-stone positions.
Where can I find and apply to customer experience manager jobs in Ohio?
You can find and apply to customer experience manager jobs in Ohio on Migrate Mate, which lists current Ohio openings from employers across the state. Search the listings for roles that match your experience level, industry preference, and preferred location or work arrangement, then apply directly to the ones that fit.
See All 66 Customer Experience Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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