Customer Experience Manager Jobs in Ohio
Customer Experience Manager jobs in Ohio are consistently active, with demand concentrated in retail, financial services, healthcare, and insurance sectors at levels from team-lead to senior director. Columbus, Cleveland, and Cincinnati drive the bulk of hiring, anchored by large employers such as Nationwide, Progressive, and Kroger, all of which maintain substantial customer experience and client success operations in the state. The most sought-after specialties in Ohio include voice-of-customer program management, digital CX transformation, and contact center leadership. Find a role that fits below and apply directly.
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Showing 5 of 51+ Customer Experience Manager jobs
Team Leader Customer Experience
Working under supervision of the Manager, Customer Experience (CX) relying on experience and judgement to plan and accomplish goals, the Team Leader, CX is responsible for supervising the daily operations of the assigned Customer Experience team members and multiple projects. The Team Leader supports Sales, PMO and other internal teams and customers by managing the production related aspects of orders that require value added services, expedited processing, and special-order handling. The Team Leader deals with situations of a varied and possibly complex nature requiring a wide range of process knowledge, advanced problem solving and interpersonal skills to assist Coordinators and end users. The Team Leader assists with the creation of process and procedure documentation providing training on changes. The Team Leader acts as a link between CX or Client Engagement and Product Management, Technical Services, Production, Quality, all other areas of the Technology Integration and Distribution Center (TIDC), as well as other corporate departments such as Purchasing, Customer Care, and Finance. The Team Leader provides Tier II department & sales support to resolve complicated order issues; coordinates employee training, coaching and development; serves as a champion for overall department quality; promotes safety awareness; supports incidents (as applicable), order management best practices & internal audit controls within the scope of department processes.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
- Supervises assigned coordinators supporting current projects to ensure a smooth operation and high customer satisfaction:
- Keeps the team informed on related project and updates
- Manages and validates weekly timesheets, schedules and approve time off requests
- Ensures agents follow company policies and legal guidelines
- Attends internal and external client meetings
- Handles client project monitoring, escalations, and reports
- Handles problems related to warehouse shipments, inventory, and order carries
- Supervises the processing of new and open service and change management requests
-
Works with the Manager on current performance and future staffing needs:
- Participates in new hire interviews and leads onboarding of new hires
- Supervises the development, implementation, and administration of assigned staff training procedures and policies
- Completes assigned performance assessment tasks for direct reports
- Identifies and develops career paths for team members for jobs within the department, other areas of the TIDC or the company
- Provides assistance to direct reports on new and ongoing projects
- Mentors team members and addresses performance issues in a timely manner
- Performs individual Quality Assurance assessments
-
Coordinates value added processes to ensure quality and generate efficiencies
- Supports seamless onboarding of new customer projects into active production
- Coordinates production activities and develops improved processes
- Ensures tickets and orders are handled to customer specifications and oversees resolution of tickets and orders not processed per standard
- Bachelor's Degree or the equivalent combination of educatio and work experience
- Attention to detail in composing, keying, and proofing professional emails, business materials and standard procedure documents.
- Strong working knowledge of Microsoft products (Windows, Word, Excel, PowerPoint, OneNote, Teams), and other technology such as File Maker, Incident Management System (preferably ServiceNow), E1 or similar EPR system, Bartender, Pega, Avaya, VPN and Citrix
- Ability to document processes, create and manage training schedules (as applicable), and assess training needs daily
- Ability to create and manage SOP’s (as applicable), job aids and department processes according to Company standards
- Strong knowledge of SLO/SLA’s (as applicable), Receiving, Shipping, and Inventory Control procedures.
- Strong organizational skills with ability to make time sensitive decisions regarding customers tickets and order issues to ensure customer needs are met.
- Strong management skills to ensure the team is meeting customer expectations by gathering information and executing in a rapid growing, fast-paced environment.
- Coaching skills to ensure minimal errors and ability to provide quality feedback as needed
Team Leader Customer Experience
Working under supervision of the Manager, Customer Experience (CX) relying on experience and judgement to plan and accomplish goals, the Team Leader, CX is responsible for supervising the daily operations of the assigned Customer Experience team members and multiple projects. The Team Leader supports Sales, PMO and other internal teams and customers by managing the production related aspects of orders that require value added services, expedited processing, and special-order handling. The Team Leader deals with situations of a varied and possibly complex nature requiring a wide range of process knowledge, advanced problem solving and interpersonal skills to assist Coordinators and end users. The Team Leader assists with the creation of process and procedure documentation providing training on changes. The Team Leader acts as a link between CX or Client Engagement and Product Management, Technical Services, Production, Quality, all other areas of the Technology Integration and Distribution Center (TIDC), as well as other corporate departments such as Purchasing, Customer Care, and Finance. The Team Leader provides Tier II department & sales support to resolve complicated order issues; coordinates employee training, coaching and development; serves as a champion for overall department quality; promotes safety awareness; supports incidents (as applicable), order management best practices & internal audit controls within the scope of department processes.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
- Supervises assigned coordinators supporting current projects to ensure a smooth operation and high customer satisfaction:
- Keeps the team informed on related project and updates
- Manages and validates weekly timesheets, schedules and approve time off requests
- Ensures agents follow company policies and legal guidelines
- Attends internal and external client meetings
- Handles client project monitoring, escalations, and reports
- Handles problems related to warehouse shipments, inventory, and order carries
- Supervises the processing of new and open service and change management requests
-
Works with the Manager on current performance and future staffing needs:
- Participates in new hire interviews and leads onboarding of new hires
- Supervises the development, implementation, and administration of assigned staff training procedures and policies
- Completes assigned performance assessment tasks for direct reports
- Identifies and develops career paths for team members for jobs within the department, other areas of the TIDC or the company
- Provides assistance to direct reports on new and ongoing projects
- Mentors team members and addresses performance issues in a timely manner
- Performs individual Quality Assurance assessments
-
Coordinates value added processes to ensure quality and generate efficiencies
- Supports seamless onboarding of new customer projects into active production
- Coordinates production activities and develops improved processes
- Ensures tickets and orders are handled to customer specifications and oversees resolution of tickets and orders not processed per standard
- Bachelor's Degree or the equivalent combination of educatio and work experience
- Attention to detail in composing, keying, and proofing professional emails, business materials and standard procedure documents.
- Strong working knowledge of Microsoft products (Windows, Word, Excel, PowerPoint, OneNote, Teams), and other technology such as File Maker, Incident Management System (preferably ServiceNow), E1 or similar EPR system, Bartender, Pega, Avaya, VPN and Citrix
- Ability to document processes, create and manage training schedules (as applicable), and assess training needs daily
- Ability to create and manage SOP’s (as applicable), job aids and department processes according to Company standards
- Strong knowledge of SLO/SLA’s (as applicable), Receiving, Shipping, and Inventory Control procedures.
- Strong organizational skills with ability to make time sensitive decisions regarding customers tickets and order issues to ensure customer needs are met.
- Strong management skills to ensure the team is meeting customer expectations by gathering information and executing in a rapid growing, fast-paced environment.
- Coaching skills to ensure minimal errors and ability to provide quality feedback as needed
See All 51 Customer Experience Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Experience Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Huntington Bank23
- Five Below5
- Tesla3
- PetSmart2
- Connection2
Top Industries Hiring
- Retail
- Airlines
- Technology & Software
- Distribution & Wholesale
- Banking & Financial Services
What Ohio Employers Look For
The qualifications that appear most often in customer experience manager jobs across Ohio.
- Bachelor's degree in business, marketing, communications, or a related field
- Three or more years of experience leading customer experience or service teams
- Demonstrated ability to analyze customer satisfaction data and translate insights into action
- Proficiency with CRM platforms such as Salesforce, HubSpot, or ServiceNow
- Experience designing or improving customer journey maps and feedback programs
- Strong cross-functional collaboration skills with product, operations, and marketing teams
Customer Experience Manager Jobs in Ohio: Frequently Asked Questions
How do you become a customer experience manager in Ohio?
Customer experience manager roles in Ohio do not require a state-issued license or credential. Most employers expect a bachelor's degree in business, communications, marketing, or a related field alongside hands-on experience in customer service or client success. Ohio employers in insurance, retail, and healthcare frequently promote from within, so building tenure in a frontline service role and completing recognized CX certifications such as those from the Customer Experience Professionals Association strengthens a candidacy considerably.
Which companies hire customer experience managers in Ohio?
Employers hiring customer experience managers in Ohio right now include Huntington Bank, Five Below, and Tesla, based on current listings on Migrate Mate as of August 2026. Ohio's dense concentration of insurance carriers, regional banks, and large retail headquarters means that demand from established, long-tenured employers remains steady throughout the year.
Which Ohio cities have the most customer experience manager jobs?
Columbus, Dublin, and Toledo post the most customer experience manager openings in Ohio. Columbus leads because of its high density of insurance, fintech, and retail corporate headquarters, while Cleveland and Cincinnati generate consistent demand through regional banking, healthcare systems, and consumer goods companies, making even suburban locations around those metros competitive markets for the role.
Are there remote customer experience manager jobs in Ohio?
Yes, and more than most management fields, because customer experience work is largely analytical, strategic, and communicative rather than hands-on. About 70% of customer experience manager openings tied to Ohio are remote or hybrid as of August 2026, reflecting how widely Ohio employers in insurance and technology have adopted flexible arrangements. Program management, voice-of-customer analysis, and digital CX strategy roles are the most consistently remote-eligible functions.
How can I get hired as a customer experience manager in Ohio with little or no experience?
The most realistic entry path is moving into a customer experience coordinator or associate role from a frontline service, account management, or operations position. Large Ohio employers in insurance and retail, including Progressive and Nationwide, regularly post associate-level CX roles that do not require prior management experience. Completing a CX certification and building a portfolio that documents a measurable service improvement, even from a non-managerial role, gives candidates a concrete edge when applying to those stepping-stone positions.
Where can I find and apply to customer experience manager jobs in Ohio?
You can find and apply to customer experience manager jobs in Ohio on Migrate Mate, which lists current Ohio openings from employers across the state. Search the listings for roles that match your experience level, industry preference, and preferred location or work arrangement, then apply directly to the ones that fit.
See All 51 Customer Experience Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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