Customer Service Representative Jobs in Ohio
Customer Service Representative jobs in Ohio are concentrated in Columbus, Cleveland, and Cincinnati, where companies like JPMorgan Chase, Progressive Insurance, and Nationwide Insurance maintain large customer-facing operations. Demand is strongest in financial services, insurance, and healthcare billing support, with openings at every level from entry-level call center associate to senior account management. Ohio ranks among the most active markets in the Midwest for this role, with employers hiring across both in-office and remote arrangements. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 180+ Customer Service Representative jobs
- Manages large amounts of incoming phone calls.
- Process International paperwork.
- Identifies and assesses customers’ needs to achieve satisfaction.
- Works closely with other departments such as sales, manufacturing, and shipping to maintain order accuracy and track product availability.
- Handles customer questions and complaints, providing appropriate answers and solutions; following up to ensure resolution.
- Provides accurate, valid, and complete information by using the right methods/tools.
- Processing EDI orders.
- Meets personal/team call handling quotas.
- May be asked to enter orders periodically.
- May be asked to act as backup to Order Entry Specialist periodically.
- Manage window for guests and deliveries.
- Various projects as needed.
- Team-oriented, detail-oriented
- Strong phone contact handling skills and active listening.
- Familiarity with ERP systems and practices.
- Customer oriented with an ability to adapt/respond to different types of personalities.
- Ability to multi-task, prioritize, and manage time effectively.
- 401(k) with Company Match
- Health, Dental and Vision Insurance
- Company Paid Life Insurance
- Company Paid Long Term Disability Insurance
- Available Voluntary - Life Insurance, Short Term Disability, Accident & Critical Illness Insurance
- Paid Time Off
- 8 Paid Holidays
- Manages large amounts of incoming phone calls.
- Process International paperwork.
- Identifies and assesses customers’ needs to achieve satisfaction.
- Works closely with other departments such as sales, manufacturing, and shipping to maintain order accuracy and track product availability.
- Handles customer questions and complaints, providing appropriate answers and solutions; following up to ensure resolution.
- Provides accurate, valid, and complete information by using the right methods/tools.
- Processing EDI orders.
- Meets personal/team call handling quotas.
- May be asked to enter orders periodically.
- May be asked to act as backup to Order Entry Specialist periodically.
- Manage window for guests and deliveries.
- Various projects as needed.
- Team-oriented, detail-oriented
- Strong phone contact handling skills and active listening.
- Familiarity with ERP systems and practices.
- Customer oriented with an ability to adapt/respond to different types of personalities.
- Ability to multi-task, prioritize, and manage time effectively.
- 401(k) with Company Match
- Health, Dental and Vision Insurance
- Company Paid Life Insurance
- Company Paid Long Term Disability Insurance
- Available Voluntary - Life Insurance, Short Term Disability, Accident & Critical Illness Insurance
- Paid Time Off
- 8 Paid Holidays
See All 180+ Customer Service Representative Jobs in Ohio
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Find JobsCustomer Service Representative Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Service Representative Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- Circle K35
- GetGo17
- Planet Fitness - National Fitness Partners6
- U-Haul5
- David's Bridal5
Top Industries Hiring
- Manufacturing
- Technology & Software
What Ohio Employers Look For
The qualifications that appear most often in customer service representative jobs across Ohio.
- High school diploma or GED required by most Ohio employers
- One or more years of customer-facing or call center experience preferred
- Proficiency with CRM software such as Salesforce or Zendesk
- Strong written and verbal communication skills in a professional setting
- Ability to handle high call volume while maintaining accuracy and composure
- Familiarity with Ohio consumer protection guidelines and escalation procedures
Customer Service Representative Jobs in Ohio: Frequently Asked Questions
How do you become a customer service representative in Ohio?
Most Ohio employers require a high school diploma or equivalent, though an associate or bachelor's degree improves competitiveness for roles in finance, insurance, and healthcare. Ohio does not require a state license for general customer service work, but roles in insurance-adjacent support may expect familiarity with Ohio Department of Insurance-regulated products. Entry-level candidates typically start through call center hiring programs at large employers and advance through demonstrated performance.
Which companies hire customer service representatives in Ohio?
Ohio customer service representative roles are posted by Circle K, GetGo, and Planet Fitness - National Fitness Partners and others right now, based on current listings on Migrate Mate as of August 2026. Ohio's concentration of insurance headquarters, regional banks, and healthcare networks makes it one of the more consistent Midwest markets for ongoing customer service hiring.
Which Ohio cities have the most customer service representative jobs?
Columbus, Cincinnati, and Cleveland lead Ohio for customer service representative openings. Columbus drives the most volume as the state capital and home to major insurance and financial services headquarters, while Cleveland and Cincinnati contribute heavily through regional banking, healthcare systems, and retail operations that rely on large customer support teams.
Are there remote customer service representative jobs in Ohio?
Yes, and more than most fields. About 21% of customer service representative openings tied to Ohio are remote or hybrid as of August 2026, reflecting the role's natural compatibility with phone and chat-based work. Fully remote openings are most common in financial services, insurance claims support, and software customer success roles.
How can I get hired as a customer service representative in Ohio with little or no experience?
The most realistic entry path is applying to call center associate or inbound support positions at Ohio-based insurance companies and regional banks, which routinely hire candidates with no prior experience and provide paid onboarding training. Employers like Progressive and Nationwide run structured new-hire programs in the Columbus area. Candidates moving from retail, food service, or medical reception also make strong transitions. Completing a community college customer service or business communications certificate through Columbus State or Cuyahoga Community College gives applicants a concrete edge.
Where can I find and apply to customer service representative jobs in Ohio?
You can find and apply to customer service representative jobs in Ohio on Migrate Mate, which lists current Ohio openings. Search the available roles, identify the ones that fit your experience and location, and apply directly through each listing.
See All 180+ Customer Service Representative Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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