Customer Service Representative Jobs in Illinois
Customer Service Representative jobs in Illinois concentrate heavily in financial services, insurance, healthcare administration, and retail, with Chicago anchoring one of the nation's most active markets for the role at every level from entry-level call center associate to senior account support specialist. Chicago, Schaumburg, and Naperville generate the largest share of openings, home to major employers like Allstate, Aon, and United Airlines that maintain large customer-facing operations in the state. The most in-demand specialties are insurance claims support, financial account services, and healthcare billing assistance. Find a role that fits below and apply directly.
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Showing 5 of 174+ Customer Service Representative jobs
Why Choose Us?
Our Sustainability Commitment
As a Customer Service Representative, you will play a vital role in supporting the company’s profit and service objectives. This position involves ensuring the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence.
Job Description
- Manage customer orders, ensuring accurate and timely processing in line with company policies.
- Review orders for lead-time, product availability, and adherence to order policies.
- Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.
- Represent the voice of the customer daily for the Sales and Marketing team.
- Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.
- Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.
Qualifications
- BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
- SAP experience a plus.
- Strong communication and relationship-building skills.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with the ability to review and ensure compliance with order policies.
- Ability to collaborate with various internal departments to resolve customer needs.
- A customer-centric approach, focused on delivering excellent service and satisfaction.
What You'll Get From Us
Benefits
Community Engagement
Training and Development
Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com.
Formerly Pactiv Evergreen
Why Choose Us?
Our Sustainability Commitment
As a Customer Service Representative, you will play a vital role in supporting the company’s profit and service objectives. This position involves ensuring the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence.
Job Description
- Manage customer orders, ensuring accurate and timely processing in line with company policies.
- Review orders for lead-time, product availability, and adherence to order policies.
- Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.
- Represent the voice of the customer daily for the Sales and Marketing team.
- Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.
- Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.
Qualifications
- BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.
- SAP experience a plus.
- Strong communication and relationship-building skills.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with the ability to review and ensure compliance with order policies.
- Ability to collaborate with various internal departments to resolve customer needs.
- A customer-centric approach, focused on delivering excellent service and satisfaction.
What You'll Get From Us
Benefits
Community Engagement
Training and Development
Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com.
Formerly Pactiv Evergreen
See All 174+ Customer Service Representative Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Customer Service Representative Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
- Circle K52
- Domino's4D
- U-Haul3
- Waste Connections3W
- Planet Fitness - National Fitness Partners3P
Top Industries Hiring
- Distribution & Wholesale
What Illinois Employers Look For
The qualifications that appear most often in customer service representative jobs across Illinois.
- High school diploma or GED required by most Illinois employers for entry-level roles
- One or more years of customer-facing or call center experience strongly preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk commonly required
- Strong written and verbal communication skills across phone, email, and chat channels
- Ability to handle high call volume and meet resolution time targets consistently
- Bilingual fluency in Spanish is a frequent advantage in Chicago-area service roles
Customer Service Representative Jobs in Illinois: Frequently Asked Questions
How do you become a customer service representative in Illinois?
Most Illinois employers require a high school diploma or equivalent as the baseline, with no state-issued license needed for the general role. Candidates with an associate or bachelor's degree in business or communications move faster through hiring at larger firms. Illinois community colleges such as Oakton, Harper, and Moraine Valley offer customer service and business communication certificates that strengthen early applications. For roles in insurance or financial services, Illinois employers may require passing a state licensing exam administered through the Illinois Department of Insurance or FINRA once hired.
Which companies hire customer service representatives in Illinois?
Companies currently hiring customer service representatives in Illinois include Circle K, Domino's, and U-Haul, per current listings on Migrate Mate as of August 2026. Illinois's deep concentration of insurance carriers, financial institutions, and healthcare networks means steady, year-round demand across sectors beyond retail.
Which Illinois cities have the most customer service representative jobs?
Chicago, Aurora, and Bridgeview have the most customer service representative openings in Illinois. Chicago drives volume through its headquarters density in finance, insurance, and transportation, while Schaumburg and Naperville attract openings because major corporate campuses and regional operations centers for companies like Motorola Solutions and Zurich North America are based there.
Are there remote customer service representative jobs in Illinois?
Yes, and more than most fields. About 9% of customer service representative openings tied to Illinois are remote or hybrid as of August 2026, reflecting how well the role translates to distributed work. Phone, chat, and email support positions for insurance carriers, fintech firms, and healthcare administrators are the sub-areas most likely to be listed as fully remote.
How can I get hired as a customer service representative in Illinois with little or no experience?
The most realistic entry path is applying directly to entry-level call center or member services associate roles at Illinois-based insurance carriers and healthcare systems, which regularly onboard candidates with no prior experience and provide paid training. Allstate, BlueCross BlueShield of Illinois, and large Chicagoland retailers run structured new-hire cohorts for these roles. Lateral moves from cashier, receptionist, or administrative assistant positions are common. Completing a customer service or business communication certificate at an Illinois community college gives candidates a concrete credential that many hiring managers recognize.
Where can I find and apply to customer service representative jobs in Illinois?
You can find and apply to customer service representative jobs in Illinois on Migrate Mate, which lists current Illinois openings across industries and experience levels. Find the roles that fit your background and apply directly from the listings.
See All 174+ Customer Service Representative Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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