Customer Service Representative Jobs in Florida
Customer Service Representative jobs in Florida are concentrated in Miami, Tampa, and Orlando, where financial services, healthcare, and tourism drive consistent demand for candidates who can handle complex inquiries, billing support, and account management. Major employers with an established Florida presence include Citigroup, AdventHealth, and Chewy, which runs its customer experience operations out of Dania Beach. Openings range from entry-level call center associates to senior customer success roles. Find a role that fits below and apply directly.
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Showing 5 of 240+ Customer Service Representative jobs
About the Role
We are seeking 2-15 or 2-40, licensed health insurance agents, with an FFM 2026 certification to act as a customer service and billing retention representative who will provide customer service to support our Affordable Care Act (ACA) health insurance plans sales team in a high-volume call center environment. This role is ideal for someone with hands-on ACA Marketplace experience who is passionate about helping customers navigate their health insurance options and resolving billing or service-related concerns.
The right candidate is dependable, coachable, and thrives in a fast-paced, team-oriented office setting.
Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate, detailed information regarding Affordable Care Act (ACA) Marketplace health plans
- Assist customers with health insurance plan enrollments and account updates
- Resolve billing issues and customer concerns
- Maintain and update customer records with attention to detail
- Follow all compliance guidelines
- Meet or exceed individual and team performance metrics
Requirements
- 1+ year proven experience of ACA Marketplace Health Insurance experience as a licensed licensed health insurance agent with an active FFM 2026 certification, within a call center environment either as a sales agent or a customer service and retention representative
(Medical billing and coding specialists, health insurance verification specialists, non-licensed insurance fronters, switchboard operators, appointment setting, receptionists, retail and other customer facing roles, 2-15 or 2-40 licensed agents without a current FFM 2026 certification, and individuals without a health insurance license do not qualify for this role and will not be considered)
- Strong verbal communication and active listening skills
- Proficiency with Office 365 and call center dialer systems
- Fluent in English; Spanish or additional languages are a plus
- Coachable team player with a positive attitude and no ego
- Punctual, reliable, and detail-oriented
- Ability to work full-time, in-office at our Delray Beach office location - 9 am - 6 pm, Monday - Friday, with extended hours during Open Enrollment - 9 am - 8 pm, Monday - Friday, and some weekends
Important Notes
- This is a full-time, in-office position (no remote work)
- Health, dental, and vision insurance are not currently offered
- No PTO or overtime without prior approval
Perks & Compensation
- W-2 employment with weekly pay plus commission
- Daily catered lunch
- 6,000+ sq. ft. modern office with an upscale buildout
Apply Today
If you hold either a 2-15 Health & Life Insurance License or a 2-40 Resident Health Insurance License, FFM 2026, and have at least one year of experience handling Affordable Care Act (ACA) Marketplace Health Insurance plans and thrive in a structured, team-driven environment, we encourage you to apply.
No walk-in interviews.
Applications without completed screening questions will not be reviewed.
Pay: $25.00 - $30.00 per hour
Application Question(s):
- The hours of this role are 9 am - 6 pm EST, Monday - Friday. Are you able to commit to this schedule?
- How many years have you held either a 2-15 (Life and Health Insurance License) or a 2-40 Health Insurance License?
- Due to the role being in the financial sector, multi-factor authentication is required for this role. Do you have a working cell phone with access to the app store and the ability to download a password authentication app?
Experience:
- ACA Marketplace Health Plans: 1 year (Required)
- Call center: 1 year (Required)
- Health benefits administration: 1 year (Required)
License/Certification:
- FFM 2026 (Required)
- 2-40 Health Insurance License (Required)
- 2-15 Health & Life Insurance License (Required)
Ability to Commute:
- Delray Beach, FL 33445 (Required)
Work Location: In person
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Find JobsCustomer Service Representative Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Service Representative Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
- Circle K34
- State Farm9
- U-Haul6
- Community Choice Financial Family of Brands5
- Estrella Insurance3
Top Industries Hiring
- Retail
- Insurance
- Electronics & Hardware
- Healthcare & Medical Services
What Florida Employers Look For
The qualifications that appear most often in customer service representative jobs across Florida.
- High school diploma or equivalent required by most Florida employers
- One or more years of customer service or call center experience preferred
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills in English, bilingual Spanish a plus
- Ability to work flexible shifts including evenings and weekends
- Familiarity with Florida consumer protection regulations and FDCPA guidelines for collections roles
Customer Service Representative Jobs in Florida: Frequently Asked Questions
How do you become a customer service representative in Florida?
Most Florida employers require a high school diploma or GED and no formal state license for the general customer service representative role. Candidates targeting financial services or insurance customer support should note that roles involving policy explanations or claims processing may require a Florida Department of Financial Services license, such as a 2-20 or 4-40 customer representative license. Building experience in a call center, retail, or hospitality setting is the most common path into the role.
Which companies hire customer service representatives in Florida?
Florida customer service representative roles are posted by Circle K, State Farm, and U-Haul and others right now, based on current listings on Migrate Mate as of November 2026. Florida's concentration of insurance carriers, healthcare systems, and e-commerce fulfillment centers makes it one of the more active states for ongoing customer service hiring year-round.
Which Florida cities have the most customer service representative jobs?
Tampa, Jacksonville, and Orlando have the most customer service representative openings in Florida. Miami's density of banking, insurance, and Latin American business headquarters drives demand there, while Tampa and Orlando combine large healthcare systems, theme park resort operations, and regional corporate offices that rely heavily on customer-facing support teams.
Are there remote customer service representative jobs in Florida?
Yes, and more than most fields, because customer service representative work is well suited to remote setups that require only a computer, headset, and stable internet connection. About 11% of customer service representative openings tied to Florida are remote or hybrid as of November 2026, reflecting how broadly companies have adopted distributed support teams. Technical support and account management specialties tend to have the highest share of fully remote postings.
How can I get hired as a customer service representative in Florida with little or no experience?
The most realistic entry path is applying to seasonal or part-time call center roles with large Florida employers such as Chewy, Disney, or one of the major hospital systems, which run structured onboarding programs designed for candidates without prior experience. Retail, hospitality, and food service backgrounds translate directly and are widely accepted. Earning a free customer service certification through a community college such as Miami Dade or Valencia, or completing a short CRM software course, gives applicants a concrete edge when competing for entry-level openings.
Where can I find and apply to customer service representative jobs in Florida?
You can find and apply to customer service representative jobs in Florida on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and location, then apply directly to the ones that match.
See All 240+ Customer Service Representative Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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