Customer Success Engineer Jobs in Florida
Customer Success Engineer jobs in Florida are in strong demand, concentrated in SaaS, fintech, cybersecurity, and enterprise software sectors, with openings at every level from associate through senior and principal. Miami, Tampa, and Orlando are the leading hiring metros, home to established employers like Salesforce, Cisco, and Citrix Systems that maintain significant Florida operations. Post-sales technical support, onboarding architecture, and solutions consulting are the most sought-after specialties across Florida's tech corridor. Find a role that fits below and apply directly.
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Customer Success Representative
Be the Voice That Keeps Our Customers Coming Back
Why This Role Matters
When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding, proactive check-ins, and a partner who genuinely understands their lab's needs. As our Customer Success Representative, you'll own the post-sale relationship from onboarding through renewal and expansion. You'll be the reason customers stay, grow, and tell their colleagues about us. In a market where switching suppliers is easy, your work makes Filtrous the partner labs choose to keep.
- Onboard Every New Customer for Success: Guide new accounts through a structured onboarding process within 30–45 days, setting clear goals and ensuring they reach value fast. You'll facilitate seamless handoffs from Sales so momentum is never lost.
- Own Retention and Drive Growth: Maintain a 90%+ retention rate across your portfolio. Lead renewal conversations, identify expansion opportunities, and proactively engage at-risk accounts before problems become cancellations.
- Monitor Customer Health: Track satisfaction scores and customer health metrics weekly using CRM and CSM tools. Spot risks early, escalate when needed, and ensure every account gets the attention it deserves.
- Turn Happy Customers into Advocates: Generate case studies, testimonials, and referrals from satisfied customers each quarter. Collect and relay product feedback to Sales, Marketing, and Product teams to close the loop.
- Manage Accounts Receivable: Track past due customer accounts and follow up to maintain healthy cash flow. Coordinate with internal teams to resolve outstanding balances and keep customers in good standing.
- Place Orders for Customers: Process orders directly when customers request assistance with their purchases. Ensure accurate order entry, confirm product details, and coordinate timing with the operations team.
- Make Service Calls: Conduct proactive outbound calls to check in with customers, surface needs, resolve issues before they escalate, and uncover opportunities to deepen the relationship.
- New customers stall after the sale: With no one owning the handoff from Sales, freshly signed labs can lose momentum during onboarding and never reach the point where the product proves its worth.
- Accounts drift to easy alternatives: Because switching suppliers takes little effort and no one is steering renewals or expansion, customers can quietly lapse or move to a competitor when their contract comes up.
- At-risk accounts spotted too late: Without anyone watching satisfaction and account health week to week, troubled accounts surface only after they have already decided to leave, when it is too late to save them.
- Happy customers go untapped: Satisfied labs are not being turned into case studies, testimonials, or referrals, so the company loses easy proof and word-of-mouth that would win new business.
- Overdue balances tie up cash: Past-due customer accounts are not being chased consistently, which locks up money the business needs and lets otherwise good customers slip out of good standing.
- Achieve 90%+ satisfaction rating on new customer onboarding within 30–45 days
- Maintain 90%+ retention rate across assigned accounts
- Reduce churn in at-risk accounts by 90% through proactive engagement and issue resolution
- Generate case studies, testimonials, or referrals from happy customers each quarter
Why You'll Love It Here
At Filtrous, you won't be a faceless support rep reading from a script. You'll be a trusted advisor to real scientists and lab managers who rely on your guidance. You'll work in a fast-paced, high-growth environment where your ideas for improving the customer experience actually get implemented. You'll collaborate closely with Sales, Marketing, and Product teams, and your impact on retention and revenue will be visible and celebrated. As we grow, so will your career—with opportunities to shape the Customer Success function from the ground up.
- 1+ years of experience in Customer Success, Account Management, or client-facing B2B roles, preferably in high-growth or startup companies
- Proven track record of driving high customer retention, satisfaction, and account growth
- Experience managing renewals, expansions, and reducing churn across a book of business
- Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero)
- Comfortable analyzing dashboards and customer data to inform strategy and engagement
- Strong relationship-building, communication, and interpersonal skills
- Highly organized with a process-driven mindset and commitment to follow-through
- Bachelor's degree in Business, Communications, Life Sciences, or a related field
- Background in the life sciences, biotechnology, or laboratory supplies industry
- Familiarity with customer health scoring models, CSAT/NPS tracking, and success metrics
About Filtrous
Founded in 2017, Filtrous delivers speed, quality, and value to agile labs. We're a lab supplies distributor serving laboratories across a wide range of scientific and industrial sectors. Our secret? We combine uncompromising product quality with customer service that actually picks up the phone.
Position Details
Compensation $20 – $24 per hour
Job Type Full-time
Benefits Medical, Dental, Vision, 401k, PTO
Location St. Petersburg, FL (in-person)
Schedule Monday to Friday, weekends as needed
Travel Some travel may be required
Ready to Join Us?
If you're passionate about building lasting customer relationships, thrive in a fast-moving environment, and want to help shape the customer experience at a growing company, we'd love to hear from you.
Filtrous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
See All 69 Customer Success Engineer Jobs in Florida
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Find JobsCustomer Success Engineer Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Engineer Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Education
- Manufacturing
- Consumer Goods
What Florida Employers Look For
The qualifications that appear most often in customer success engineer jobs across Florida.
- Bachelor's degree in computer science, information technology, or a related technical field
- Two or more years of experience in a customer-facing technical support or implementation role
- Hands-on proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to diagnose software issues and communicate solutions to non-technical stakeholders
- Experience with APIs, integrations, or cloud-based SaaS architecture
- Strong written and verbal communication skills suited to enterprise client engagement
Customer Success Engineer Jobs in Florida: Frequently Asked Questions
How do you become a customer success engineer in Florida?
Start with a bachelor's degree in computer science, information systems, or engineering, which is the baseline expectation at most Florida tech employers. No state-issued license is required for this role in Florida, so hiring decisions hinge on technical certifications such as Salesforce Certified Administrator or AWS Cloud Practitioner, combined with hands-on experience in a support, implementation, or solutions engineering capacity. Building fluency with the SaaS tools dominant in Florida's fintech and cybersecurity sectors accelerates hiring.
Which companies hire customer success engineers in Florida?
Employers hiring customer success engineers in Florida right now include Cox Communications, AJAIA, and Eltropy, based on current listings on Migrate Mate as of August 2026. Florida's dense concentration of SaaS vendors, financial technology firms, and healthcare IT companies means demand is distributed across both established enterprise names and fast-growing regional tech companies headquartered in Miami and Tampa.
Which Florida cities have the most customer success engineer jobs?
Tampa, Miami, and Orlando consistently post the most customer success engineer openings in Florida. Miami leads because of its fintech and Latin American enterprise software hub, Tampa draws volume from its cybersecurity and professional services firms, and Orlando's SaaS and simulation technology companies add a steady layer of mid-market demand across the metro.
Are there remote customer success engineer jobs in Florida?
Yes, and more than most fields, because customer success engineering is inherently screen-based and conducted over video calls, shared dashboards, and ticketing systems. About 69% of customer success engineer openings tied to Florida are remote or hybrid as of August 2026, reflecting how well the role translates to distributed work. Onboarding, technical training, and renewal calls are the tasks most consistently handled remotely.
How can I get hired as a customer success engineer in Florida with little or no experience?
The most realistic entry path is moving laterally from a technical support or IT help desk role, which is how most Florida employers structure their pipeline into customer success engineering. Companies like Citrix and Ultimate Kronos Group run associate customer success programs in their Florida offices that accept candidates with strong troubleshooting instincts over deep experience. Earning a Salesforce Administrator certification or completing an AWS Cloud Practitioner credential sharpens your application considerably and is recognized by Florida hiring managers as a genuine signal of readiness.
Where can I find and apply to customer success engineer jobs in Florida?
You can find and apply to customer success engineer jobs in Florida on Migrate Mate, which lists current Florida openings updated regularly. Search the listings for roles that match your experience level and technical stack, then apply directly to the ones that fit.
See All 69 Customer Success Engineer Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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