Customer Success Engineer Jobs
Customer Success Engineer jobs are open across SaaS, cloud infrastructure, cybersecurity, and fintech, from entry-level associate to principal and staff, with specializations in technical onboarding, solutions engineering, and enterprise renewals. Find a role that fits from the openings below and apply directly.
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Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Customer Success Engineer Jobs by Experience Level
Top Cities Hiring Customer Success Engineers
Explore customer success engineer openings in the cities hiring most right now.
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Find JobsCustomer Success Engineer Job Market
Who's Hiring
- Cox Communications22
- Deloitte20
- Amazon20
- AJAIA15
- Intuit15
Top Industries Hiring
- Technology & Software137
- Banking & Financial Services11
- Consulting & Professional Services9
- Education7
- Non-Profit & Social Services7
What Employers Look For
The qualifications that appear most often in customer success engineer jobs.
- 2-5 years of experience in a customer success, solutions engineering, or technical support role
- Hands-on proficiency with CRM platforms such as Salesforce or Gainsight
- Ability to read and write basic code or scripts in Python, SQL, or JavaScript
- Experience configuring or troubleshooting REST API integrations for enterprise customers
- Strong presentation and communication skills for both technical and executive audiences
- Bachelor's degree in computer science, engineering, information systems, or a related field
Tips for Your Customer Success Engineer Job Search
Quantify your retention and expansion metrics
Hiring managers for customer success engineer roles want to see churn reduction, net revenue retention, or time-to-value numbers on your resume. Pull those figures from your CRM or analytics dashboards before you apply and put them in the experience section.
Apply early to roles that fit
Migrate Mate lists customer success engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the product layer
Customer success engineer roles split sharply between API-heavy products and UI-driven platforms. Read the job description for phrases like 'REST APIs', 'SQL', or 'integrations' and mirror that technical depth in your resume so your background maps to the product type.
Prepare a structured troubleshooting walkthrough
Most technical screens for this role ask you to diagnose a broken integration or failed API call live. Practice narrating your diagnostic steps aloud, not just solving the problem silently, because interviewers are evaluating how you'd communicate the fix to a non-technical stakeholder.
Filter job listings by your preferred tech stack
Search for openings that list the specific platforms you know, such as Salesforce, Gainsight, or Zendesk. Matching your existing tool experience to the listed stack shortens your ramp time and gives you a concrete talking point during the interview.
Negotiate scope, not just compensation
When you reach the offer stage, ask about the customer-to-CSE ratio, escalation ownership, and whether the role carries a renewal quota. Those factors determine your day-to-day workload more than the job title does and are fully negotiable at many companies.
Customer Success Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most customer success engineers?
The companies hiring the most customer success engineers right now include Cox Communications, Deloitte, and Amazon, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. SaaS and cloud infrastructure companies consistently drive the highest volume of open roles in this title.
How many customer success engineer jobs are remote?
About 79% of customer success engineer openings are fully remote or hybrid as of August 2026, making it one of the more flexible roles in the customer success function. Positions focused on digital onboarding and scaled tech-touch programs tend to be the most remote, while enterprise and strategic accounts more often require on-site or travel commitments.
How do you become a customer success engineer?
Start by building a foundation in a technical support, solutions engineering, or implementation role where you work directly with customers on product adoption. Develop fluency with at least one CRM or customer success platform, learn to work with APIs or basic scripting, and document outcomes like reduced time-to-value or improved retention. A portfolio of customer-facing technical work carries significant weight in applications.
Can you get a customer success engineer job with little or no experience?
Yes, many companies hire into associate or junior customer success engineer roles with one to two years of relevant experience in technical support, IT helpdesk, or implementation work. Demonstrating product curiosity, strong communication, and comfort reading API documentation can offset a thinner technical background. Targeting smaller SaaS companies or startups often means broader scope and a faster path to the role than large enterprises.
What does the customer success engineer interview process look like?
Most processes run three to four rounds: an initial recruiter screen focused on background and career goals, a hiring manager conversation on your technical depth and customer approach, a live technical exercise such as diagnosing a broken integration or presenting a solution to a mock customer, and a final panel with cross-functional stakeholders. Some companies also include a take-home case study involving a renewal or escalation scenario.
Where can I find and apply to customer success engineer jobs?
You can find and apply to customer success engineer jobs on Migrate Mate, which lists current openings from across the United States. Search the listings for roles that match your experience, industry preference, and technical stack, then apply directly to each one that fits.
See All 1,851+ Customer Success Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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