Customer Success Professional Jobs
Customer Success Professional jobs are open across SaaS, enterprise software, healthtech, and financial services, from associate and onboarding specialist roles to senior, manager, and VP of Customer Success, with specializations in renewals, implementation, and technical account management. Find a role that fits below and apply directly.
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Position Details
Position Classification Title Academic Advising Professional, Specialist
FLSA Exempt
Position Class 89666
Position Overview
Join the Ramily!
Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks
Position Summary
Professional Academic Advisor and Student Success Coach II
The Professional Academic Advisor and Student Success Coach II provides advanced, holistic, and learning-centered academic advising and success coaching for students from enrollment through graduation. This position manages a defined caseload of students, including targeted populations requiring specialized support, and delivers proactive, data-informed interventions designed to promote persistence, retention, timely degree completion, and career readiness. Grounded in NACADA Core Competencies and aligned with the University’s commitment to student success, the Advisor II serves as a strategic partner in helping students navigate their academic journey through individualized advising, success coaching, resource referrals, and academic planning.
Essential Duties and Responsibilities
- Provide comprehensive academic advising and success coaching to an assigned student caseload.
- Assist students in developing academic, personal, and career goals that support degree completion.
- Monitor student progress and utilize data-informed strategies to identify and support at-risk students.
- Interpret and communicate academic policies, procedures, and degree requirements.
- Connect students with appropriate campus resources and support services.
- Conduct proactive outreach and intervention efforts to improve student persistence and retention.
- Maintain accurate and timely student records and advising documentation.
- Collaborate with faculty, staff, and campus partners to support student success initiatives.
- Participate in advising assessments, program development, and continuous improvement efforts.
- Support training, mentoring, and coordination activities for entry-level advisors, as appropriate.
Knowledge, Skills, and Abilities
- Academic advising and student success coaching
- Student retention and persistence strategies
- Case management and intervention planning
- Academic policy interpretation
- Student development theory
- Data-informed decision making
- Collaboration and relationship building
- Cultural competence and inclusive student support
Why Join the Division of Student Success?
This position provides an opportunity to make a meaningful and measurable impact on the lives of students while contributing to the University’s broader commitment to student achievement and institutional success. The Professional Academic Advisor and Student Success Coach Tier II plays an important role in helping students overcome barriers, remain engaged, make informed academic decisions, and successfully progress toward graduation. The successful candidate will join a collaborative team committed to providing students with the guidance, resources, and support necessary to thrive academically and personally. Through intentional advising, success coaching, early intervention, and campus collaboration, this position helps create a student experience that promotes belonging, persistence, achievement, and completion.
Position Information
Position Number 001739
Working Position Title Professional Academic Advisor and Student Success Coach II
Building and Room No. Student Success Center at Hill Hall
Appointment Type Permanent Full-Time
If Time Limited. No
Appointment Length. 12
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies Not Mandatory
Normal Work Schedule
8 am – 5pm Monday – Friday
Some evening and weekend hours required
Department Required Skills
Minimum Qualifications
Bachelor’s degree in a related field or equivalent combination of education and experience.
Minimum of three - four years of experience in academic advising, student success coaching, or related student support roles.
Demonstrated experience advising student populations with specialized support needs.
Proficiency with student information systems and advising or case management platforms.
Preferred Qualifications
Master’s degree.
Active involvement in NACADA or similar professional organizations.
Experience with early alert, CRM, or retention management systems (e.g., EAB Navigate, Starfish, Anthology).
Demonstrated ability to use data analytics to guide advising strategies and interventions.
Strong interpersonal, written, and verbal communication skills.
Excellent organizational skills with attention to detail and confidentiality.
Required License or Certification
Valid US Driver's License No
Commercial Driver's License Required No
Physical Required No
List any other medical/drug tests required
Posting Details
Internal Posting Only No
Time Limited Position No
Appointment Length
Salary Commensurate with education and experience
Open Date 09/16/2026
Close Date 09/24/2026
Open Until Filled No
Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Position Classification Title Academic Advising Professional, Specialist
FLSA Exempt
Position Class 89666
Position Overview
Join the Ramily!
Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks
Position Summary
Professional Academic Advisor and Student Success Coach II
The Professional Academic Advisor and Student Success Coach II provides advanced, holistic, and learning-centered academic advising and success coaching for students from enrollment through graduation. This position manages a defined caseload of students, including targeted populations requiring specialized support, and delivers proactive, data-informed interventions designed to promote persistence, retention, timely degree completion, and career readiness. Grounded in NACADA Core Competencies and aligned with the University’s commitment to student success, the Advisor II serves as a strategic partner in helping students navigate their academic journey through individualized advising, success coaching, resource referrals, and academic planning.
Essential Duties and Responsibilities
- Provide comprehensive academic advising and success coaching to an assigned student caseload.
- Assist students in developing academic, personal, and career goals that support degree completion.
- Monitor student progress and utilize data-informed strategies to identify and support at-risk students.
- Interpret and communicate academic policies, procedures, and degree requirements.
- Connect students with appropriate campus resources and support services.
- Conduct proactive outreach and intervention efforts to improve student persistence and retention.
- Maintain accurate and timely student records and advising documentation.
- Collaborate with faculty, staff, and campus partners to support student success initiatives.
- Participate in advising assessments, program development, and continuous improvement efforts.
- Support training, mentoring, and coordination activities for entry-level advisors, as appropriate.
Knowledge, Skills, and Abilities
- Academic advising and student success coaching
- Student retention and persistence strategies
- Case management and intervention planning
- Academic policy interpretation
- Student development theory
- Data-informed decision making
- Collaboration and relationship building
- Cultural competence and inclusive student support
Why Join the Division of Student Success?
This position provides an opportunity to make a meaningful and measurable impact on the lives of students while contributing to the University’s broader commitment to student achievement and institutional success. The Professional Academic Advisor and Student Success Coach Tier II plays an important role in helping students overcome barriers, remain engaged, make informed academic decisions, and successfully progress toward graduation. The successful candidate will join a collaborative team committed to providing students with the guidance, resources, and support necessary to thrive academically and personally. Through intentional advising, success coaching, early intervention, and campus collaboration, this position helps create a student experience that promotes belonging, persistence, achievement, and completion.
Position Information
Position Number 001739
Working Position Title Professional Academic Advisor and Student Success Coach II
Building and Room No. Student Success Center at Hill Hall
Appointment Type Permanent Full-Time
If Time Limited. No
Appointment Length. 12
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies Not Mandatory
Normal Work Schedule
8 am – 5pm Monday – Friday
Some evening and weekend hours required
Department Required Skills
Minimum Qualifications
Bachelor’s degree in a related field or equivalent combination of education and experience.
Minimum of three - four years of experience in academic advising, student success coaching, or related student support roles.
Demonstrated experience advising student populations with specialized support needs.
Proficiency with student information systems and advising or case management platforms.
Preferred Qualifications
Master’s degree.
Active involvement in NACADA or similar professional organizations.
Experience with early alert, CRM, or retention management systems (e.g., EAB Navigate, Starfish, Anthology).
Demonstrated ability to use data analytics to guide advising strategies and interventions.
Strong interpersonal, written, and verbal communication skills.
Excellent organizational skills with attention to detail and confidentiality.
Required License or Certification
Valid US Driver's License No
Commercial Driver's License Required No
Physical Required No
List any other medical/drug tests required
Posting Details
Internal Posting Only No
Time Limited Position No
Appointment Length
Salary Commensurate with education and experience
Open Date 09/16/2026
Close Date 09/24/2026
Open Until Filled No
Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Customer Success Professional Jobs by Experience Level
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Find JobsCustomer Success Professional Job Market
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in customer success professional jobs.
- 2-5 years of customer success, account management, or related client-facing experience
- Proficiency with customer success platforms and CRM software
- Demonstrated ability to manage a portfolio of accounts and drive renewals
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Experience analyzing product usage data to identify at-risk accounts and expansion opportunities
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Success Professional Job Search
Quantify retention and expansion metrics
Customer success resumes get noticed when they show outcomes like net revenue retention, churn reduction, or expansion revenue driven. Replace vague descriptions of relationship management with the specific results you produced for your book of business.
Match your tier experience to the role
Job postings for customer success professionals usually specify SMB, mid-market, or enterprise segments. Tailor each application to highlight experience managing accounts in the same tier, since the motion, deal size, and stakeholder complexity differ significantly across segments.
Apply early to roles that fit
Migrate Mate lists customer success professional openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get certified in a platform your targets use
Many hiring managers filter for hands-on experience with customer success platforms. If you can get certified in a tool commonly used by the companies you're targeting, add it explicitly to your resume skills section rather than burying it in a job description.
Prepare a QBR walkthrough for interviews
Interviewers for customer success roles frequently ask you to walk through how you run a quarterly business review. Prepare a real example that shows how you tied customer goals to product usage data and turned that into a renewal or upsell conversation.
Follow up with a value-add email
After a final-round interview, send a short follow-up that references a specific problem the team mentioned and sketches how you'd approach it in your first 90 days. This mirrors the consultative style customer success professionals use daily and reinforces your fit.
Customer Success Professional Jobs: Frequently Asked Questions
Which companies are hiring the most customer success professionals?
The companies hiring the most customer success professionals right now include Northland Community & Technical College, RNGD, and Lumen, with the largest share of openings in Texas, Minnesota, and Kansas, based on current listings on Migrate Mate as of September 2026. SaaS and enterprise software companies consistently account for the largest share of open roles.
How many customer success professional jobs are remote?
About 75% of customer success professional openings are fully remote or hybrid as of September 2026, making it one of the more flexible roles in go-to-market teams. Roles focused on digital or tech-touch customer segments tend to be the most remote, while enterprise and strategic account positions more often require on-site or regional travel.
How do you become a customer success professional?
Start by building client-facing experience in support, account management, sales, or implementation roles where you manage ongoing relationships. Develop fluency with CRM and customer success platforms, learn to read product usage data, and practice running structured customer conversations tied to business outcomes. Earning a recognized customer success certification strengthens your candidacy when transitioning from adjacent roles.
Can you get a customer success professional job with little or no experience?
Yes, many companies hire associate or onboarding-focused customer success roles that require no prior CS title. Highlight any experience where you managed client relationships, resolved escalations, or drove adoption of a product or service. Transferable backgrounds in support, hospitality, teaching, or inside sales translate well, especially if you can show comfort with data and structured follow-through.
What does the customer success professional interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your account management approach, and at least one skills-based round where you walk through a past renewal, escalation, or QBR scenario. Final rounds often include a panel with cross-functional teammates or a take-home exercise asking you to diagnose a hypothetical at-risk account and present a recovery plan.
Where can I find and apply to customer success professional jobs?
You can find and apply to customer success professional jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, segment focus, and industry, then apply directly to each one that fits.
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Find roles that match your experience and apply in just a few clicks.
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