Senior Technical Support Specialist Jobs
Senior Technical Support Specialist jobs are open across enterprise software, cloud services, hardware manufacturing, and managed IT services, at every level from mid-level support engineer to lead and manager, with specializations in network infrastructure, SaaS platforms, and cybersecurity support. Find a role that fits from the openings below and apply directly.
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INTRODUCTION
CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
MINIMUM QUALIFICATIONS
- High School Diploma or GED
- At least five years of professional, retirement plan technical, and compliance experience
- Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
- Possesses expert knowledge of pertinent laws, regulations, and professional standards
- Expert use of applicable technology
- Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
- Experience performing work that requires initiative and leadership skills
- Experience in coaching and teaching others
- Enrolled Retirement Plan Agent (ERPA) designation
- Pursuing Accredited Pension Representative (APR) or and/or (APA) designation
- Ability to anticipate and elicit customer needs
- Ability to self-learn and develop business and technical knowledge quickly
- Motivated team player with demonstrated interpersonal skills
- Comfortable working with quick turnaround times and deadlines
- Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
- Ability to travel as necessary
ESSENTIAL FUNCTIONS AND PRIMARY DUTIES
- Provide technical support answering plan document related questions and issues
- Assist with the design and modifications of plan documents
- Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
- Assist with answering technical questions and issues related to ERISA
- Additional responsibilities as assigned
PREFERRED QUALIFICATIONS
- Bachelor's degree
INTRODUCTION
CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
MINIMUM QUALIFICATIONS
- High School Diploma or GED
- At least five years of professional, retirement plan technical, and compliance experience
- Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
- Possesses expert knowledge of pertinent laws, regulations, and professional standards
- Expert use of applicable technology
- Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
- Experience performing work that requires initiative and leadership skills
- Experience in coaching and teaching others
- Enrolled Retirement Plan Agent (ERPA) designation
- Pursuing Accredited Pension Representative (APR) or and/or (APA) designation
- Ability to anticipate and elicit customer needs
- Ability to self-learn and develop business and technical knowledge quickly
- Motivated team player with demonstrated interpersonal skills
- Comfortable working with quick turnaround times and deadlines
- Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
- Ability to travel as necessary
ESSENTIAL FUNCTIONS AND PRIMARY DUTIES
- Provide technical support answering plan document related questions and issues
- Assist with the design and modifications of plan documents
- Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
- Assist with answering technical questions and issues related to ERISA
- Additional responsibilities as assigned
PREFERRED QUALIFICATIONS
- Bachelor's degree
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Find JobsSenior Technical Support Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Fortinet9
- Travelers5
- Autodesk3
- County of San Mateo2
- Energy Transfer2
Top Industries Hiring
- Technology & Software24
- Insurance9
- Manufacturing9
- Cybersecurity8
- Energy4
What Employers Look For
The qualifications that appear most often in senior technical support specialist jobs.
- 5 or more years of technical support or systems administration experience
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- Strong knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
- Experience supporting cloud platforms such as AWS, Microsoft Azure, or Google Cloud
- ITIL Foundation certification or demonstrated familiarity with ITIL service management practices
- Ability to mentor junior support staff and lead escalation calls with enterprise clients
Tips for Your Senior Technical Support Specialist Job Search
Quantify your escalation resolution metrics
Hiring managers for senior roles want to see numbers, not vague claims. Rewrite your resume bullets to show how many tickets you resolved per week, your average time-to-resolution, or what percentage of escalations you closed without further escalation.
Align certifications to the posted stack
A CompTIA A+ alone won't stand out at the senior level. Match your certifications to what each job listing actually requires, whether that's ITIL, Cisco CCNA, Microsoft Azure, or AWS Cloud Practitioner, and lead with the most relevant one in your summary.
Apply early to roles that fit
Migrate Mate lists senior technical support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target listings by product complexity
Senior technical support roles vary widely: some focus on enterprise hardware, others on multi-tenant SaaS or custom integrations. Filter your search by the product type you have the deepest experience troubleshooting so your application speaks directly to what the team needs.
Prepare a structured troubleshooting story
Interviewers at the senior level will ask you to walk through a complex incident you owned end-to-end. Practice one clear example that shows how you diagnosed the root cause, communicated with stakeholders during the outage, and documented the fix to prevent recurrence.
Negotiate using on-call and travel scope
Before you accept an offer, confirm the on-call rotation schedule and any travel expectations. These directly affect your workload and compensation. If the on-call burden is heavy, that is a legitimate basis to negotiate a higher base or an on-call differential.
Senior Technical Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most senior technical support specialists?
The companies hiring the most senior technical support specialists right now include Fortinet, Travelers, and Autodesk, with the largest share of openings in Georgia, California, and Texas, based on current listings on Migrate Mate as of June 2026. Enterprise software vendors, managed service providers, and cloud infrastructure companies consistently post the highest volume of senior-level openings.
How many senior technical support specialist jobs are remote?
About 18% of senior technical support specialist openings are fully remote or hybrid as of June 2026, making it one of the more flexible roles in IT. Positions focused on SaaS platform support and cloud infrastructure tend to be the most remote-friendly, while roles involving on-site hardware, data center operations, or enterprise client visits are more likely to require in-person presence.
How do you become a senior technical support specialist?
Start by building a foundation in helpdesk or tier-one support, then progress to tier-two or tier-three roles where you handle complex escalations independently. Earn certifications relevant to your target stack, such as ITIL, CompTIA Network+, or a cloud provider credential. Demonstrate leadership by mentoring junior teammates or owning incident postmortems, since senior roles require both technical depth and the ability to guide others through problems.
Can I get hired as a senior technical support specialist without years of experience?
It is possible if you can demonstrate advanced technical competency in other ways. Candidates who have earned multiple relevant certifications, contributed to open-source projects, or moved quickly through tier-one and tier-two roles within a few years can be competitive. Focusing on specialized niches like cybersecurity support or cloud infrastructure, where demand outpaces supply, can also make a strong case even without a long conventional resume.
What does the senior technical support specialist interview process look like?
Most hiring processes include an initial recruiter screen, followed by a technical phone interview where you walk through how you would diagnose a realistic support scenario. A panel interview typically follows, involving a support manager and sometimes a senior engineer, where you discuss past escalations you owned and how you documented resolutions. Some employers add a written troubleshooting exercise or ask you to review a simulated incident log and explain your analysis.
Where can I find and apply to senior technical support specialist jobs?
You can find and apply to senior technical support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and specialization, then apply directly to each one that fits.
See All 71+ Senior Technical Support Specialist Jobs
Jump back to the full list of openings and apply to any senior technical support specialist role that fits.
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