Application Support Specialist Jobs
Application Support Specialist jobs are open across healthcare, financial services, and enterprise software, at every level from entry-level technician to senior analyst, with specializations in help desk triage, EHR platforms, and ITSM tools. Scan the live roles below and apply to whichever ones fit.
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At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world.
As we continue to grow in the U.S. technology plays an important role in supporting our local operations and the systems our teams rely on everyday.
We are looking for an Application & IT Support Engineer based in New York. This is a hands-on role focused primarily on application support, with opportunities to contribute to development work while supporting the day-to-day technology needs of our New York office. You’ll work closely with end users and our broader technology team to troubleshoot issues, improve systems, and keep our local technology environment running smoothly.
What you'll do
Application Support: Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed. Work directly with users to understand problems and identify effective solutions
Development & System Improvements: Contribute to application enhancements and bug fixes using Java, write SQL queries to support data and troubleshooting needs, test and debug code, and participate in technical discussions around system improvements and application functionality
IT & Users Support: Provide L1/L2 technical support for employees across laptops, desktops, printers, operating systems, connectivity, and other workplace technology. Support hardware setup and deployment for new and existing employees
User & Access Management: Manage user accounts, permissions, and access across company applications. Support onboarding and offboarding activities while following company security and access standards
IT Operations & Documentation: Maintain office technology and equipment inventory, support routine system administration, and keep technical documentation, SOPs, and knowledge resources up to date
What we seek
1-3 years of experience in application support, technical support, software development, or a related technical role
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred, or equivalent practical experience
Working knowledge of Java or another object-oriented programming language, with basic to intermediate SQL skills
Strong troubleshooting skills with the ability to diagnose application and technical issues through resolution
Familiarity with Windows and/or macOS environments and fundamental networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Strong communication skills and a user-focused approach to technical support, with the ability to prioritize across multiple technical needs
Nice to have: Experience with networking or infrastructure, ticketing/monitoring tools, or scripting and automation using Python, PowerShell, Bash, or similar technologies
What you'll find here
At Lalamove, our work is guided by four core values: Passion, Grit, Humility, and Execution.
You’ll join a fast-moving environment where technology has a direct impact on how our teams operate every day. This role offers the opportunity to work across application support, development, and IT operations while collaborating with both local and global teams.
If you enjoy solving problems, learning as you go, and taking ownership from issue to resolution, we’d love to hear from you.
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world.
As we continue to grow in the U.S. technology plays an important role in supporting our local operations and the systems our teams rely on everyday.
We are looking for an Application & IT Support Engineer based in New York. This is a hands-on role focused primarily on application support, with opportunities to contribute to development work while supporting the day-to-day technology needs of our New York office. You’ll work closely with end users and our broader technology team to troubleshoot issues, improve systems, and keep our local technology environment running smoothly.
What you'll do
Application Support: Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed. Work directly with users to understand problems and identify effective solutions
Development & System Improvements: Contribute to application enhancements and bug fixes using Java, write SQL queries to support data and troubleshooting needs, test and debug code, and participate in technical discussions around system improvements and application functionality
IT & Users Support: Provide L1/L2 technical support for employees across laptops, desktops, printers, operating systems, connectivity, and other workplace technology. Support hardware setup and deployment for new and existing employees
User & Access Management: Manage user accounts, permissions, and access across company applications. Support onboarding and offboarding activities while following company security and access standards
IT Operations & Documentation: Maintain office technology and equipment inventory, support routine system administration, and keep technical documentation, SOPs, and knowledge resources up to date
What we seek
1-3 years of experience in application support, technical support, software development, or a related technical role
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred, or equivalent practical experience
Working knowledge of Java or another object-oriented programming language, with basic to intermediate SQL skills
Strong troubleshooting skills with the ability to diagnose application and technical issues through resolution
Familiarity with Windows and/or macOS environments and fundamental networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Strong communication skills and a user-focused approach to technical support, with the ability to prioritize across multiple technical needs
Nice to have: Experience with networking or infrastructure, ticketing/monitoring tools, or scripting and automation using Python, PowerShell, Bash, or similar technologies
What you'll find here
At Lalamove, our work is guided by four core values: Passion, Grit, Humility, and Execution.
You’ll join a fast-moving environment where technology has a direct impact on how our teams operate every day. This role offers the opportunity to work across application support, development, and IT operations while collaborating with both local and global teams.
If you enjoy solving problems, learning as you go, and taking ownership from issue to resolution, we’d love to hear from you.
Application Support Specialist Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software15
- Banking & Financial Services11
- Investment & Asset Management3
- Consulting & Professional Services2
- Automotive1
What Employers Look For
The qualifications that appear most often in application support specialist jobs.
- Experience with an ITSM or ticketing platform such as ServiceNow, Jira, or Remedy
- Proficiency in SQL for querying application logs and troubleshooting data issues
- Knowledge of Windows Server, Active Directory, and basic network troubleshooting
- Familiarity with ITIL practices including incident, problem, and change management
- CompTIA A+, ITIL Foundation, or a relevant platform-specific certification preferred
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Application Support Specialist Job Search
Tailor your resume to each stack
Application support roles are often filtered by the specific platforms in the job description. List every ticketing system, ERP, or EHR you've worked in by name, because hiring managers search for those exact tools when screening resumes.
Apply early to roles that fit
Migrate Mate lists application support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight incident resolution metrics clearly
Quantify your support experience by noting ticket volume handled, average resolution times, or SLA compliance rates. Concrete numbers from your own work history make your resume stand out over candidates who describe duties in vague terms.
Target postings that name your certification
If you hold CompTIA A+, ITIL Foundation, or a platform-specific credential like ServiceNow CSA, filter openings that mention those certifications. Employers who list them will prioritize candidates who already hold them over those who need to obtain them.
Prepare for a practical troubleshooting screen
Many application support interviews include a live scenario where you walk through diagnosing a broken integration or failed login. Practice explaining your diagnostic logic step by step out loud, as interviewers are evaluating your communication as much as your technical answer.
Negotiate shift differentials and on-call terms
Application support roles frequently include rotating on-call coverage or off-hours responsibilities. Ask about on-call frequency, escalation paths, and whether those hours carry additional compensation before you accept an offer.
Application Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most application support specialists?
The Depository Trust & Clearing Corporation (DTCC), BNY, and Sirona Medical are hiring the most application support specialists right now, with openings concentrated in Texas, California, and Illinois, based on current listings on Migrate Mate as of November 2026. Demand is especially strong in healthcare systems and enterprise software firms that run large internal application environments.
How many application support specialist jobs are remote?
About 72% of application support specialist openings are fully remote or hybrid as of November 2026, with remote availability highest for roles focused on software-as-a-service platforms and tier-two or tier-three technical support. Roles tied to on-premise ERP systems or regulated healthcare environments tend to require on-site or hybrid presence.
How do you become an application support specialist?
Start by building a foundation in operating systems, networking basics, and at least one ticketing platform. Earn an entry-level certification like CompTIA A+ or ITIL Foundation to validate that foundation for employers. Gain hands-on experience through help desk roles, internships, or personal lab environments. From there, specialize in the application layer of a platform your target industry relies on, such as EHR software in healthcare or ERP systems in manufacturing.
Can I get hired as an application support specialist with little or no experience?
Yes, entry-level application support roles exist specifically for candidates coming out of IT programs or transitioning from general help desk work. Employers in those roles prioritize your troubleshooting logic, communication skills, and willingness to learn the application stack over prior specialist experience. Building familiarity with one widely used platform, documenting any personal or academic projects, and earning a foundational certification substantially improves your chances even without direct application support history.
What does the application support specialist interview process look like?
Most hiring processes include an initial recruiter screen focused on your technical background and tool familiarity, followed by a technical interview where you walk through a realistic troubleshooting scenario. Some employers add a panel interview with members of the support or development team. Roles at regulated organizations may include a background check and a review of your experience with compliance-sensitive data handling before an offer is extended.
Where can I find and apply to application support specialist jobs?
You can find and apply to application support specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your skills and target industry, then apply directly to each listing that fits your experience and availability.
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