Entry Level Application Support Specialist Jobs
New grad application support specialist jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong internship or hands-on portfolio can matter more than a long resume. Most openings mix on-site, remote, and hybrid settings across Technology & Software, Distribution & Wholesale, and Investment & Asset Management, with Siemens, AQR, and SS&C hiring at this level now.
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Showing 5 of 19+ Entry Level Application Support Specialist jobs
Job Title: Application Support Analyst (Hybrid)
Location: Dulles, VA
Duration: 06 Months
Job Description:
The Position is responsible for providing Tier 2 (L2) application support services across the Client IT hybrid application ecosystem, including AWS-hosted custom applications, SaaS platforms, COTS products, and on-premises applications. The Candidate must have strong experience in application troubleshooting, incident management, API/integration support, and multi-system diagnostics. The role focuses on ensuring application stability by resolving complex issues, performing root cause analysis, and coordinating with Tier 3 teams and vendors.
Duties and Role:
- Incident Management & Troubleshooting:
- Investigate and resolve escalated incidents from Tier 1 support within defined SLA/OLA targets.
- Perform deep-dive troubleshooting of application issues, including functional defects, failures, and performance concerns.
- Analyze application logs, error messages, and system behavior to identify root causes.
-
Provide temporary workarounds and permanent fixes where applicable.
-
Application Support (Hybrid Landscape):
- Support AWS-hosted applications, SaaS platforms, COTS products, and on-premises applications.
- Troubleshoot application failures, batch job issues, and system functionality gaps.
-
Ensure smooth operation of business-critical applications across environments.
-
API & Integration Support:
- Diagnose and troubleshoot REST/SOAP API failures and integration issues.
- Analyze JSON/XML payloads and validate data exchange between systems.
-
Support integration workflows, data pipelines, and interdependent applications.
-
Monitoring & Alert Management:
- Monitor application performance using tools such as Datadog, CloudWatch or like tools.
- Respond to alerts and proactively identify potential issues before business impact.
-
Perform health checks and ensure application availability and performance.
-
Escalation & Vendor Coordination:
- Escalate complex issues to Tier 3 engineering teams and application vendors.
- Provide detailed escalation artifacts including logs, error details, and reproduction steps.
-
Track and manage escalations through to resolution while maintaining ownership.
-
Service Request Management:
- Handle service requests including user access, configuration updates, and data corrections.
-
Execute operational tasks following defined runbooks and standard procedures.
-
Documentation & Knowledge Management:
- Create and maintain knowledge base articles, SOPs, and troubleshooting guides.
- Document known issues, solutions, and workarounds for reuse.
-
Continuously enhance documentation for improved operational efficiency.
-
Continuous Improvement & Problem Management:
- Identify recurring issues and contribute to problem management initiatives.
- Participate in post-incident reviews (PIR) and recommend corrective actions.
-
Propose improvements to enhance application stability and support processes.
-
Collaboration & Operational Support:
- Work closely with Tier 1 support, Tier 3 engineering teams, and vendors.
- Provide technical support and guidance for application-related issues.
- Ensure alignment with ITIL-based incident, problem, and change management processes.
- Performs Other Duties as Assigned.
Required Skills and Experience:
- Strong experience in Tier 2 / L2 Application Support
- Experience supporting hybrid environments (AWS, SaaS, COTS, on-prem)
- Proficiency in:
- SQL querying and data troubleshooting
- API troubleshooting (REST/SOAP)
- Log analysis and monitoring tools
- Familiarity with enterprise monitoring platforms (Datadog)
- Experience working with ticketing tools (ServiceNow, Jira)
- Knowledge of ITIL processes.
Job Title: Application Support Analyst (Hybrid)
Location: Dulles, VA
Duration: 06 Months
Job Description:
The Position is responsible for providing Tier 2 (L2) application support services across the Client IT hybrid application ecosystem, including AWS-hosted custom applications, SaaS platforms, COTS products, and on-premises applications. The Candidate must have strong experience in application troubleshooting, incident management, API/integration support, and multi-system diagnostics. The role focuses on ensuring application stability by resolving complex issues, performing root cause analysis, and coordinating with Tier 3 teams and vendors.
Duties and Role:
- Incident Management & Troubleshooting:
- Investigate and resolve escalated incidents from Tier 1 support within defined SLA/OLA targets.
- Perform deep-dive troubleshooting of application issues, including functional defects, failures, and performance concerns.
- Analyze application logs, error messages, and system behavior to identify root causes.
-
Provide temporary workarounds and permanent fixes where applicable.
-
Application Support (Hybrid Landscape):
- Support AWS-hosted applications, SaaS platforms, COTS products, and on-premises applications.
- Troubleshoot application failures, batch job issues, and system functionality gaps.
-
Ensure smooth operation of business-critical applications across environments.
-
API & Integration Support:
- Diagnose and troubleshoot REST/SOAP API failures and integration issues.
- Analyze JSON/XML payloads and validate data exchange between systems.
-
Support integration workflows, data pipelines, and interdependent applications.
-
Monitoring & Alert Management:
- Monitor application performance using tools such as Datadog, CloudWatch or like tools.
- Respond to alerts and proactively identify potential issues before business impact.
-
Perform health checks and ensure application availability and performance.
-
Escalation & Vendor Coordination:
- Escalate complex issues to Tier 3 engineering teams and application vendors.
- Provide detailed escalation artifacts including logs, error details, and reproduction steps.
-
Track and manage escalations through to resolution while maintaining ownership.
-
Service Request Management:
- Handle service requests including user access, configuration updates, and data corrections.
-
Execute operational tasks following defined runbooks and standard procedures.
-
Documentation & Knowledge Management:
- Create and maintain knowledge base articles, SOPs, and troubleshooting guides.
- Document known issues, solutions, and workarounds for reuse.
-
Continuously enhance documentation for improved operational efficiency.
-
Continuous Improvement & Problem Management:
- Identify recurring issues and contribute to problem management initiatives.
- Participate in post-incident reviews (PIR) and recommend corrective actions.
-
Propose improvements to enhance application stability and support processes.
-
Collaboration & Operational Support:
- Work closely with Tier 1 support, Tier 3 engineering teams, and vendors.
- Provide technical support and guidance for application-related issues.
- Ensure alignment with ITIL-based incident, problem, and change management processes.
- Performs Other Duties as Assigned.
Required Skills and Experience:
- Strong experience in Tier 2 / L2 Application Support
- Experience supporting hybrid environments (AWS, SaaS, COTS, on-prem)
- Proficiency in:
- SQL querying and data troubleshooting
- API troubleshooting (REST/SOAP)
- Log analysis and monitoring tools
- Familiarity with enterprise monitoring platforms (Datadog)
- Experience working with ticketing tools (ServiceNow, Jira)
- Knowledge of ITIL processes.
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Top Industries Hiring
- Technology & Software
- Distribution & Wholesale
- Investment & Asset Management
- Banking & Financial Services
- Automotive
Entry Level Application Support Specialist Jobs: Frequently Asked Questions
How do I get an entry level application support specialist job?
Focus on demonstrating hands-on technical troubleshooting, even from coursework, internships, or personal projects. Employers at this level look for familiarity with ticketing systems, basic SQL, and clear communication skills. A CompTIA A+ certification or any IT helpdesk experience strengthens your application. Tailoring your resume to show specific tools you have used gives you a real edge over candidates with only generic experience listed.
Which companies hire entry level application support specialists?
Companies hiring entry level application support specialists right now include Siemens, AQR, and SS&C, based on current listings on Migrate Mate as of August 2026. Hiring at this level comes from a broad mix of employers, including healthcare systems, financial services firms, managed service providers, and enterprise software companies that maintain large internal application environments.
Are there remote entry level application support specialist jobs?
Yes, though many entry level roles still prefer on-site or hybrid arrangements for hands-on training. About 60% of entry level application support specialist openings are remote or hybrid as of August 2026, so fully remote positions exist but are more competitive at this stage. Hybrid roles are often the most accessible starting point for candidates without prior professional experience.
Are these new grad application support specialist jobs?
Yes, these listings include new grad, recent graduate, and junior roles specifically. A new grad-friendly posting typically welcomes zero to two years of experience, accepts internships or academic projects as qualifying background, and does not require professional certifications as a hard prerequisite. If a listing mentions on-the-job training or an associate degree as sufficient, that is a strong signal it is built for candidates just entering the field.
Which industries hire the most entry level application support specialists?
Entry Level application support specialist roles concentrate in Technology & Software, Distribution & Wholesale, and Investment & Asset Management, based on current listings on Migrate Mate as of August 2026. These sectors drive hiring at this level because they run large, complex application ecosystems that require dedicated support staff to handle day-to-day troubleshooting, user requests, and system maintenance without pulling senior engineers away from development work.