Entry Level Support Lead Jobs
New grad support lead jobs open the door for recent graduates and entry level candidates with little to no experience, where a strong internship background or hands-on customer-facing work can carry more weight than years on a resume. Most openings are on-site roles across Healthcare & Medical Services, Manufacturing, and Aerospace & Defense, with employers like Wabtec, UCHealth, and Envision Unlimited hiring at this level now.
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Purpose:
Ensure that community living services are performed at a level that meets or exceeds client and Agency expectations. This position supports the goals and objectives of the CILA by providing direct service support and administrative coordination to the clients who reside in the CILA. Coordinate the scheduling of service activities to ensure timely execution of client appointments. Review reports to ensure adequate supply levels are maintained.
Qualifications:
A High School diploma, some college preferred plus several years of experience working with individuals with intellectual developmental disabilities in a residential setting. Must have proof of Direct Service Professional (DSP) training and pass TABE test.
Hold and maintain a valid Illinois driver’s license.
Distribute medications.
Be able to pass agency background checks required by state regulatory mandates for workers serving clients with developmental disabilities.
Some proficiency in using Microsoft Office or similar type applications.
Requirements:Administrative Responsibilities:
This position has administrative responsibilities including assisting in coordinating activities like client appointments, vehicle reports, facility supplies, daily reports and on-the-job-training coordination for new hires.
Abilities:
Have the ability to take on administrative type work and accept responsibility for adherence to Agency guidelines and standard operating procedures.
Have an ability to handle multiple projects or work assignments simultaneously.
Communicate effectively with clients, co-workers and supervisors to maintain CILA and Agency standards that meet or exceed resident expectations.
Maintain and consistently coordinate Agency and CILA documentation standards for accuracy and timeliness.
Possess the physical strength necessary to respond to situations that may require an ability to intercede in client behavioral episodes.
Documentation:
Monitor daily menus and ensure purchasing and inventory of food and necessary supplies are maintained at adequate levels on the premises.
Monitor vehicle usage, condition, fuel, and mileage. Prepare reports to Program Director including accident documentation in a timely manner.
Perform as necessary any on-the-job-orientation for new hires.
Complete and insure the timeliness of all assigned documents and forms to include daily progress reports, Lead CLS shift reports, van log sheets, shift responsibilities checklist, custodial accounts and MAR sheets.
Handle weekly Paycard requests, household allowances and receipts.
Work closely with Program Director to ensure work schedules are prepared and that adequate employee coverage is maintained at the CILA.
Stay current with all Agency and regulatory requirements involving documentation and quality.
Clients:
Attend client staffing's, if possible.
Implement group and individual programs that promote growth and development of client behaviors leading to higher levels of independence.
Assist residents in preparation of daily schedules to include, performance of household chores, social activities and other meetings and appointments.
Assist clients with managing their allowances, completion of affidavits and receipts.
Monitor residents to ensure wellness and safety, respond appropriately to emergencies and enforce resident curfews as required.
Assist residents in taking medications in accordance with program plan requirements. Review facility medication administration records.
Evaluate and provide training to residents in daily living skills including, but not limited to: personal hygiene and grooming (which may include physically assisting individuals), housekeeping, laundry and clothing care, money management, budgeting and recreational and leisure activities.
Facility:
Implement evacuation and emergency drills and insure that drills are carried out according to schedule.
Report all known safety hazards and risks to the Program Director and make recommendations as needed to eliminate/reduce and prevent safety risks and harm to clients.
Secure doors and windows and have working knowledge of security alarms and other facility safety requirements.
Monitor maintenance of living facility to assure a clean and healthy environment for all individuals. Perform cleaning and household duties such as vacuuming, dusting, sweeping and mopping. Assist and monitor residents with daily bedroom maintenance. Shop for food in accordance with approved menus.
Attend staff meetings as necessary.
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Top Industries Hiring
- Healthcare & Medical Services
- Manufacturing
- Aerospace & Defense
- Transportation & Logistics
- Banking & Financial Services
Entry Level Support Lead Jobs: Frequently Asked Questions
How do I get an entry level support lead job?
Focus on roles that list customer service, team coordination, or helpdesk experience as preferred rather than required. Employers hiring at this level typically want candidates who can demonstrate reliability, clear communication, and a willingness to learn escalation workflows. Highlight any internship, volunteer leadership, or project coordination experience in your application, even if it came from outside a formal support role.
Which companies hire entry level support leads?
Companies hiring entry level support leads right now include Wabtec, UCHealth, and Envision Unlimited, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including fast-growing startups, regional service providers, and larger enterprises with dedicated support teams that actively develop junior talent.
Are there remote entry level support lead jobs?
Yes, though on-site and hybrid roles make up a significant share of openings at this level. About 0% of entry level support lead openings are remote or hybrid as of November 2026, which gives new candidates flexibility while they build experience. Fully remote postings at this stage often come from tech-forward companies or businesses with distributed customer support teams.
Are these new grad support lead jobs?
Yes, many of the listings here are new grad friendly and include recent graduate and junior support lead roles. A new grad posting typically welcomes zero to two years of experience and treats internships, part-time support work, or a strong portfolio as equivalent to full-time history. Look for postings that use language like "entry level," "no experience required," or "training provided" as reliable signals.
Which industries hire the most entry level support leads?
Entry Level support lead roles concentrate in Healthcare & Medical Services, Manufacturing, and Aerospace & Defense, based on current listings on Migrate Mate as of November 2026. Those sectors tend to run high-volume customer or user support operations that need junior leads to coordinate queues, assist senior staff, and handle first-tier escalations, making them natural starting points for candidates new to the field.