Entry Level Support Lead Jobs
New grad support lead jobs open the door for recent graduates and entry level candidates with little to no experience, where a strong internship background or hands-on customer-facing work can carry more weight than years on a resume. Most openings are on-site roles across Marketing & Advertising, Technology & Software, and Healthcare & Medical Services, with employers like Braze, Walgreens, and Texas Health and Human Services Commission hiring at this level now.
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Job Role: AWS Support Engineering Lead
Job Type: Full time/ Permanent
Location: Irvine, CA
Job Description:
Must Have Technical/Functional Skills AWS services including EC2, ECS, EKS, and S3. The role requires hands-on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms Splunk, Datadog, SSL certificate management, and production support processes.
Roles & Responsibilities
We are seeking a proactive and technically skilled L1/L1.5 Support Engineer to provide operational support for cloud-hosted applications and infrastructure on AWS. The candidate will be responsible for monitoring, incident management, troubleshooting, and ensuring high availability of applications running on AWS services including EC2, ECS, EKS, and S3. The role requires hands-on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms, SSL certificate management, and production support processes.
Skills and JD
- Having experience in AWS - EC2, ECS, EKS, S3
- CodePipeline for CI/CD automation
- Shell scripting, Linux commands & Python Scripting, Ansible and Terraform
- Monitor production environments and application health
- Provide first-level and intermediate-level troubleshooting for application and infrastructure issues
- Analyze alerts, logs, and performance metrics to identify root causes
- Handle incident management, service requests, and escalations as per SLAs
- Coordinate with L2/L3 teams for issue resolution and problem management
- Perform routine operational checks and maintenance activities
- Troubleshoot containerized application deployment issues
- Monitor resource utilization and application availability
- Assist with cloud infrastructure maintenance and environment management
- Support and monitor AWS CodePipeline workflows
- Troubleshoot deployment failures and pipeline issues
- Coordinate application releases and deployment activities
- Validate successful deployment and rollback procedures
- Use Datadog for application and infrastructure monitoring
- Perform log analysis using Splunk
- Investigate alerts, incidents, and performance degradation
- Generate operational dashboards and incident reports
- Manage SSL certificate installation, renewal, and validation
- Ensure compliance with security and operational standards
- Support security-related operational activities
- Having experience in agentic AI and Gen AI
Job Role: AWS Support Engineering Lead
Job Type: Full time/ Permanent
Location: Irvine, CA
Job Description:
Must Have Technical/Functional Skills AWS services including EC2, ECS, EKS, and S3. The role requires hands-on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms Splunk, Datadog, SSL certificate management, and production support processes.
Roles & Responsibilities
We are seeking a proactive and technically skilled L1/L1.5 Support Engineer to provide operational support for cloud-hosted applications and infrastructure on AWS. The candidate will be responsible for monitoring, incident management, troubleshooting, and ensuring high availability of applications running on AWS services including EC2, ECS, EKS, and S3. The role requires hands-on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms, SSL certificate management, and production support processes.
Skills and JD
- Having experience in AWS - EC2, ECS, EKS, S3
- CodePipeline for CI/CD automation
- Shell scripting, Linux commands & Python Scripting, Ansible and Terraform
- Monitor production environments and application health
- Provide first-level and intermediate-level troubleshooting for application and infrastructure issues
- Analyze alerts, logs, and performance metrics to identify root causes
- Handle incident management, service requests, and escalations as per SLAs
- Coordinate with L2/L3 teams for issue resolution and problem management
- Perform routine operational checks and maintenance activities
- Troubleshoot containerized application deployment issues
- Monitor resource utilization and application availability
- Assist with cloud infrastructure maintenance and environment management
- Support and monitor AWS CodePipeline workflows
- Troubleshoot deployment failures and pipeline issues
- Coordinate application releases and deployment activities
- Validate successful deployment and rollback procedures
- Use Datadog for application and infrastructure monitoring
- Perform log analysis using Splunk
- Investigate alerts, incidents, and performance degradation
- Generate operational dashboards and incident reports
- Manage SSL certificate installation, renewal, and validation
- Ensure compliance with security and operational standards
- Support security-related operational activities
- Having experience in agentic AI and Gen AI
See All 18 Entry Level Support Lead Jobs
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Find Entry Level Support Lead JobsEntry Level Support Lead Job Market
Who's Hiring
Top Industries Hiring
- Marketing & Advertising
- Technology & Software
- Healthcare & Medical Services
- Retail
- Government & Public Sector
Entry Level Support Lead Jobs: Frequently Asked Questions
How do I get an entry level support lead job?
Focus on roles that list customer service, team coordination, or helpdesk experience as preferred rather than required. Employers hiring at this level typically want candidates who can demonstrate reliability, clear communication, and a willingness to learn escalation workflows. Highlight any internship, volunteer leadership, or project coordination experience in your application, even if it came from outside a formal support role.
Which companies hire entry level support leads?
Companies hiring entry level support leads right now include Braze, Walgreens, and Texas Health and Human Services Commission, based on current listings on Migrate Mate as of August 2026. Hiring at this level comes from a wide range of employers, including fast-growing startups, regional service providers, and larger enterprises with dedicated support teams that actively develop junior talent.
Are there remote entry level support lead jobs?
Yes, though on-site and hybrid roles make up a significant share of openings at this level. About 0% of entry level support lead openings are remote or hybrid as of August 2026, which gives new candidates flexibility while they build experience. Fully remote postings at this stage often come from tech-forward companies or businesses with distributed customer support teams.
Are these new grad support lead jobs?
Yes, many of the listings here are new grad friendly and include recent graduate and junior support lead roles. A new grad posting typically welcomes zero to two years of experience and treats internships, part-time support work, or a strong portfolio as equivalent to full-time history. Look for postings that use language like "entry level," "no experience required," or "training provided" as reliable signals.
Which industries hire the most entry level support leads?
Entry Level support lead roles concentrate in Marketing & Advertising, Technology & Software, and Healthcare & Medical Services, based on current listings on Migrate Mate as of August 2026. Those sectors tend to run high-volume customer or user support operations that need junior leads to coordinate queues, assist senior staff, and handle first-tier escalations, making them natural starting points for candidates new to the field.