Entry Level Contact Center Specialist Jobs
New grad contact center specialist jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or demonstrated customer service skills can matter more than a long resume. Most openings are on-site, remote, and hybrid roles across Banking & Financial Services, Healthcare & Medical Services, and Insurance, with employers like Regions Bank, Northwest Bank, and Optum hiring at this level now.
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INTRODUCTION
Hi, Our client is looking for Contact center Architect – New York City, NY below is the detailed requirements.
Job Title: Contact center Architect
Location: New York City, NY
Job Description:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field experience.
- Hands-on Five9 platform architecture, administration, and/or implementation experience.
- Demonstrated expertise in CCaaS/contact center architecture: ACD, IVR, skills-based routing, WFM, call recording/QM (WEM), and omnichannel routing.
- Experience integrating Five9 with CRM and other business systems (e.g., Salesforce, MS Dynamics).
- Strong understanding of contact center KPIs (AHT, abandon rate, containment, NPS) and how platform configuration drives them.
- Prior experience supporting technology assessments or audits — comfortable evaluating and advising, not implementation projects alone.
- Excellent written and verbal English communication skills; comfortable presenting technical findings to both IT and business stakeholders.
- Serve as the Five9 subject-matter expert during discovery workshops, call observations, and technical deep-dives with Healthcare Client IT and contact center stakeholders.
- Assess current Five9 configuration, call routing/IVR design, and integrations (CRM, WFM, reporting/analytics) across Home Care, Hospice, and Personal Care.
- Identify technical gaps, underutilized features, and configuration or licensing opportunities relative to Healthcare Client's business requirements.
- Validate findings from call observations, mystery shopping, and stakeholder interviews against Five9 platform capabilities and constraints.
- Support development of the technology architecture and transformation roadmap deliverables with Five9-specific recommendations, sequencing, and level-of-effort estimates.
- Partner with the assessment team to translate business requirements into Five9 platform design options (skills-based routing, omnichannel, AI/automation, WEM/remote monitoring).
PREFERRED / NICE-TO-HAVE SKILLS
- Five9 certification(s) (e.g., Five9 Certified Architect/Administrator).
- Familiarity with AI/automation and self-service technologies (virtual agents, predictive routing, conversational IVR).
- (not required) Healthcare payer/provider, home care, or hospice domain experience.
INTRODUCTION
Hi, Our client is looking for Contact center Architect – New York City, NY below is the detailed requirements.
Job Title: Contact center Architect
Location: New York City, NY
Job Description:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field experience.
- Hands-on Five9 platform architecture, administration, and/or implementation experience.
- Demonstrated expertise in CCaaS/contact center architecture: ACD, IVR, skills-based routing, WFM, call recording/QM (WEM), and omnichannel routing.
- Experience integrating Five9 with CRM and other business systems (e.g., Salesforce, MS Dynamics).
- Strong understanding of contact center KPIs (AHT, abandon rate, containment, NPS) and how platform configuration drives them.
- Prior experience supporting technology assessments or audits — comfortable evaluating and advising, not implementation projects alone.
- Excellent written and verbal English communication skills; comfortable presenting technical findings to both IT and business stakeholders.
- Serve as the Five9 subject-matter expert during discovery workshops, call observations, and technical deep-dives with Healthcare Client IT and contact center stakeholders.
- Assess current Five9 configuration, call routing/IVR design, and integrations (CRM, WFM, reporting/analytics) across Home Care, Hospice, and Personal Care.
- Identify technical gaps, underutilized features, and configuration or licensing opportunities relative to Healthcare Client's business requirements.
- Validate findings from call observations, mystery shopping, and stakeholder interviews against Five9 platform capabilities and constraints.
- Support development of the technology architecture and transformation roadmap deliverables with Five9-specific recommendations, sequencing, and level-of-effort estimates.
- Partner with the assessment team to translate business requirements into Five9 platform design options (skills-based routing, omnichannel, AI/automation, WEM/remote monitoring).
PREFERRED / NICE-TO-HAVE SKILLS
- Five9 certification(s) (e.g., Five9 Certified Architect/Administrator).
- Familiarity with AI/automation and self-service technologies (virtual agents, predictive routing, conversational IVR).
- (not required) Healthcare payer/provider, home care, or hospice domain experience.
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Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Healthcare & Medical Services
- Insurance
- Hospitality & Tourism
- Technology & Software
Entry Level Contact Center Specialist Jobs: Frequently Asked Questions
How do I get an entry level contact center specialist job?
Entry level contact center specialist employers look for candidates who can communicate clearly, handle customer concerns calmly, and learn software quickly. At this stage, any customer-facing experience, whether from retail, hospitality, or a college work-study role, strengthens your application. Highlighting a willingness to work varied shifts, comfort with CRM tools, and a patient, problem-solving mindset gives you a real edge over other new candidates.
Which companies hire entry level contact center specialists?
Companies hiring entry level contact center specialists right now include Regions Bank, Northwest Bank, and Optum, based on current listings on Migrate Mate as of September 2026. Hiring at this level comes from a wide range of employers, including large national employers, regional healthcare systems, financial services firms, and business process outsourcing companies that routinely bring on junior and new grad candidates.
Are there remote entry level contact center specialist jobs?
Yes, and the share is meaningful. About 8% of entry level contact center specialist openings are remote or hybrid as of September 2026, making this one of the more flexible entry points in the job market. Remote roles typically require a reliable internet connection, a quiet workspace, and comfort using digital communication platforms, all of which are achievable without prior office experience.
Are these new grad contact center specialist jobs?
Yes, many of the listings here are new grad and junior roles that explicitly welcome recent graduates and candidates with little or no professional experience. A new grad friendly posting typically lists zero to two years of experience as a requirement, counts internships or part-time customer service work toward that threshold, or accepts a strong portfolio and training certifications in place of a formal work history.
Which industries hire the most entry level contact center specialists?
Entry Level contact center specialist roles concentrate in Banking & Financial Services, Healthcare & Medical Services, and Insurance, based on current listings on Migrate Mate as of September 2026. These sectors drive hiring at the entry level because they manage high volumes of inbound customer interactions daily, creating consistent demand for junior specialists who can be trained on internal systems and promoted from within as they gain experience.