Entry Level Contact Center Specialist Jobs
New grad contact center specialist jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or demonstrated customer service skills can matter more than a long resume. Most openings are on-site, remote, and hybrid roles across Banking & Financial Services, Insurance, and Technology & Software, with employers like Northwest Bank, Regions Bank, and KeyBank hiring at this level now.
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Showing 4 of 8+ Entry Level Contact Center Specialist jobs
Location: 4910 Tiedeman Road, Brooklyn Ohio
Class Start Date: January 19th 2027
Training Schedule: Monday thru Friday – 8 am EST to 5pm EST
Location: 4910 Tiedeman Road Brooklyn, OH 44144 during training
Shift schedules after training: Must be available to work Monday – Friday. Full-time shifts may range between 9 am EST to 9 pm EST. This role requires on-site training for five months. Once all training, coaching, and development requirements are successfully completed, the role will be designated as fully remote.
Staff schedules are structured to support effective case management, timely customer responsiveness, and achievement of ECR service level objectives. Business needs may require schedule variations to ensure adequate operational coverage, and schedules are generally communicated at least 30 days in advance whenever possible. Where applicable, employees may have opportunities to express schedule preferences. However, schedules and coverage assignments are ultimately determined based on business needs and operational requirements. As a result, timeliness and regular, predictable attendance are essential functions of the role, as staffing levels directly impact customer responsiveness, case throughput, and achievement of service level commitments.
Job Summary:
We are seeking a client-focused, curious Inbound Customer Service Specialist to support our business clients across a range of products, services, and online banking platforms with technical navigation. This role is key to delivering meaningful, solution-oriented interactions that build trust and long-term relationships for our business clients.
Essential Functions:
- Deliver exceptional client experience through inbound calls and chats with professionalism, empathy, and efficiency.
- Build rapport and strengthen client relationships by actively listening, identifying needs, and resolving inquiries with care and accuracy.
- Educate clients on product features, service benefits, and digital tools to simplify their work and empower their business operations.
- Provide first-line technical support for online banking platforms, including troubleshooting connectivity, enrollment support, system navigation inquiries, and browser assistance.
- Translate complex technical concepts into clear, concise and client-friendly language.
- Demonstrate intellectual curiosity and apply problem-solving skills to resolve client issues on first contact, especially regarding technological solutions for cellular phones, computers, and operating systems.
- Collaborate with internal teams to ensure timely resolution and follow-up on escalated or complex cases.
- Document interactions and resolutions accurately in accordance with compliance and service standards within the system of record.
- Stay current on product updates, system enhancements, and compliance requirements.
- Contribute to a positive team environment by sharing knowledge, mentoring peers, and supporting team goals.
- Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.
- Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education:
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Work Experience:
- Minimum 2 years of experience in customer service, technical support, or financial services.
- Demonstrated success in problem solving and resolving client issues/concerns.
- Previous experience in a fast paced, high volume, and high-pressure environment.
Skills:
- Client Engagement: Ability to build rapport and communicate effectively with clients through verbal, written, and interpersonal channels. This skill ensures a client-centric approach that fosters trust, and satisfaction.
- Customer Service Excellence: The ability to deliver high-quality service by professionally handling inquiries, resolving issues, and building lasting client relationships. This skill is essential for maintaining customer satisfaction and loyalty in a fast-paced call center setting.
- Technical Issue Resolution: Capability to identify, analyze, and resolve technical issues while explaining solutions to clients. This skill is essential for maintaining service continuity and client confidence in technical support interactions.
- System Navigation: Ability to professionally navigate multiple systems including web browsers, websites, mobile applications, and internal systems. This skill supports efficient handling of client inquiries and internal processes.
- Strategic Problem Solving: The ability to analyze situations, identify root causes, and implement effective solutions to complex issues. This skill supports operational efficiency and enhances client trust in the department’s capabilities.
- Adaptability: Capacity to remain flexible, empathetic, and patient in a dynamic call center environment. This skill enables effective handling of client needs and unexpected challenges.
- Intellectual Curiosity: Proactive interest in learning and understanding technological tools and solutions. This skill drives continuous improvement and innovation in service delivery.
- Script Adherence: Ability to read and follow call center scripts when handling different scenarios. This skill ensures consistency, compliance, and quality in client interactions.
- Storytelling: The ability to apply storytelling principles to create engaging, and purposeful conversations that will influence clients with positive and professional outcomes. This skill helps shape positive client perceptions, build trust, and guide interactions toward successful outcomes in a call center environment.
- Effective Communication: The capacity to convey information clearly and professionally through verbal, written, and interpersonal channels. This skill ensures mutual understanding and supports efficient collaboration across teams and with clients.
Physical Demands:
General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.
Location: 4910 Tiedeman Road, Brooklyn Ohio
Class Start Date: January 19th 2027
Training Schedule: Monday thru Friday – 8 am EST to 5pm EST
Location: 4910 Tiedeman Road Brooklyn, OH 44144 during training
Shift schedules after training: Must be available to work Monday – Friday. Full-time shifts may range between 9 am EST to 9 pm EST. This role requires on-site training for five months. Once all training, coaching, and development requirements are successfully completed, the role will be designated as fully remote.
Staff schedules are structured to support effective case management, timely customer responsiveness, and achievement of ECR service level objectives. Business needs may require schedule variations to ensure adequate operational coverage, and schedules are generally communicated at least 30 days in advance whenever possible. Where applicable, employees may have opportunities to express schedule preferences. However, schedules and coverage assignments are ultimately determined based on business needs and operational requirements. As a result, timeliness and regular, predictable attendance are essential functions of the role, as staffing levels directly impact customer responsiveness, case throughput, and achievement of service level commitments.
Job Summary:
We are seeking a client-focused, curious Inbound Customer Service Specialist to support our business clients across a range of products, services, and online banking platforms with technical navigation. This role is key to delivering meaningful, solution-oriented interactions that build trust and long-term relationships for our business clients.
Essential Functions:
- Deliver exceptional client experience through inbound calls and chats with professionalism, empathy, and efficiency.
- Build rapport and strengthen client relationships by actively listening, identifying needs, and resolving inquiries with care and accuracy.
- Educate clients on product features, service benefits, and digital tools to simplify their work and empower their business operations.
- Provide first-line technical support for online banking platforms, including troubleshooting connectivity, enrollment support, system navigation inquiries, and browser assistance.
- Translate complex technical concepts into clear, concise and client-friendly language.
- Demonstrate intellectual curiosity and apply problem-solving skills to resolve client issues on first contact, especially regarding technological solutions for cellular phones, computers, and operating systems.
- Collaborate with internal teams to ensure timely resolution and follow-up on escalated or complex cases.
- Document interactions and resolutions accurately in accordance with compliance and service standards within the system of record.
- Stay current on product updates, system enhancements, and compliance requirements.
- Contribute to a positive team environment by sharing knowledge, mentoring peers, and supporting team goals.
- Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.
- Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education:
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Work Experience:
- Minimum 2 years of experience in customer service, technical support, or financial services.
- Demonstrated success in problem solving and resolving client issues/concerns.
- Previous experience in a fast paced, high volume, and high-pressure environment.
Skills:
- Client Engagement: Ability to build rapport and communicate effectively with clients through verbal, written, and interpersonal channels. This skill ensures a client-centric approach that fosters trust, and satisfaction.
- Customer Service Excellence: The ability to deliver high-quality service by professionally handling inquiries, resolving issues, and building lasting client relationships. This skill is essential for maintaining customer satisfaction and loyalty in a fast-paced call center setting.
- Technical Issue Resolution: Capability to identify, analyze, and resolve technical issues while explaining solutions to clients. This skill is essential for maintaining service continuity and client confidence in technical support interactions.
- System Navigation: Ability to professionally navigate multiple systems including web browsers, websites, mobile applications, and internal systems. This skill supports efficient handling of client inquiries and internal processes.
- Strategic Problem Solving: The ability to analyze situations, identify root causes, and implement effective solutions to complex issues. This skill supports operational efficiency and enhances client trust in the department’s capabilities.
- Adaptability: Capacity to remain flexible, empathetic, and patient in a dynamic call center environment. This skill enables effective handling of client needs and unexpected challenges.
- Intellectual Curiosity: Proactive interest in learning and understanding technological tools and solutions. This skill drives continuous improvement and innovation in service delivery.
- Script Adherence: Ability to read and follow call center scripts when handling different scenarios. This skill ensures consistency, compliance, and quality in client interactions.
- Storytelling: The ability to apply storytelling principles to create engaging, and purposeful conversations that will influence clients with positive and professional outcomes. This skill helps shape positive client perceptions, build trust, and guide interactions toward successful outcomes in a call center environment.
- Effective Communication: The capacity to convey information clearly and professionally through verbal, written, and interpersonal channels. This skill ensures mutual understanding and supports efficient collaboration across teams and with clients.
Physical Demands:
General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.
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Entry Level Contact Center Specialist Jobs: Frequently Asked Questions
How do I get an entry level contact center specialist job?
Entry level contact center specialist employers look for candidates who can communicate clearly, handle customer concerns calmly, and learn software quickly. At this stage, any customer-facing experience, whether from retail, hospitality, or a college work-study role, strengthens your application. Highlighting a willingness to work varied shifts, comfort with CRM tools, and a patient, problem-solving mindset gives you a real edge over other new candidates.
Which companies hire entry level contact center specialists?
Companies hiring entry level contact center specialists right now include Northwest Bank, Regions Bank, and KeyBank, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including large national employers, regional healthcare systems, financial services firms, and business process outsourcing companies that routinely bring on junior and new grad candidates.
Are there remote entry level contact center specialist jobs?
Yes, and the share is meaningful. About 25% of entry level contact center specialist openings are remote or hybrid as of November 2026, making this one of the more flexible entry points in the job market. Remote roles typically require a reliable internet connection, a quiet workspace, and comfort using digital communication platforms, all of which are achievable without prior office experience.
Are these new grad contact center specialist jobs?
Yes, many of the listings here are new grad and junior roles that explicitly welcome recent graduates and candidates with little or no professional experience. A new grad friendly posting typically lists zero to two years of experience as a requirement, counts internships or part-time customer service work toward that threshold, or accepts a strong portfolio and training certifications in place of a formal work history.
Which industries hire the most entry level contact center specialists?
Entry Level contact center specialist roles concentrate in Banking & Financial Services, Insurance, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at the entry level because they manage high volumes of inbound customer interactions daily, creating consistent demand for junior specialists who can be trained on internal systems and promoted from within as they gain experience.