Entry Level Customer Service Lead Jobs
New grad customer service lead jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or demonstrated leadership in a service role can matter more than a long resume. Most openings are on-site roles across Retail, Technology & Software, and Staffing & Recruiting, with employers like Circle K, Drybar, and Coforge hiring at this level now.
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Showing 5 of 61+ Entry Level Customer Service Lead jobs
Role: Customer Service Lead
Location: Charleston, WV
Mode of Hire: Full Time
We at Coforge are hiring a Customer Service Lead with the below skillset:
BASIC QUALIFICATIONS
- Experience in customer service within a high-volume Technical Support Center, Service Desk, Help Desk, or Contact Center environment.
- Supervisory experience within an Enterprise Service Desk, Technical Support Center, Workplace Services, or Contact Center environment.
- Strong understanding of Technical Support Center operations, service delivery processes, workforce management practices, quality assurance programs, and performance metrics.
- Familiarity with Incident Management, Request Fulfillment, Problem Management, Knowledge Management, Change Management, and Continual Service Improvement (CSI) practices.
- Experience utilizing IT Service Management (ITSM) platforms, workforce management tools, reporting systems, and operational dashboards.
PREFERRED QUALIFICATIONS
- CompTIA A+, HDI, ITIL Foundation, or equivalent industry certifications preferred, but not required.
Role: Customer Service Lead
Location: Charleston, WV
Mode of Hire: Full Time
We at Coforge are hiring a Customer Service Lead with the below skillset:
BASIC QUALIFICATIONS
- Experience in customer service within a high-volume Technical Support Center, Service Desk, Help Desk, or Contact Center environment.
- Supervisory experience within an Enterprise Service Desk, Technical Support Center, Workplace Services, or Contact Center environment.
- Strong understanding of Technical Support Center operations, service delivery processes, workforce management practices, quality assurance programs, and performance metrics.
- Familiarity with Incident Management, Request Fulfillment, Problem Management, Knowledge Management, Change Management, and Continual Service Improvement (CSI) practices.
- Experience utilizing IT Service Management (ITSM) platforms, workforce management tools, reporting systems, and operational dashboards.
PREFERRED QUALIFICATIONS
- CompTIA A+, HDI, ITIL Foundation, or equivalent industry certifications preferred, but not required.
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Find JobsEntry Level Customer Service Lead Job Market
Who's Hiring
- Circle K56
- Drybar1D
- Coforge1
- ViaPlus1
- Waste Pro1W
Top Industries Hiring
- Retail56
- Technology & Software2
- Staffing & Recruiting1
- Consulting & Professional Services1
Entry Level Customer Service Lead Jobs: Frequently Asked Questions
How do I get an entry level customer service lead job?
Focus on experience that shows you can guide a team and resolve customer issues, even informally. Internships, part-time service roles where you trained coworkers, or volunteer leadership all count. Employers at this level look for communication skills, composure under pressure, and a basic grasp of service metrics. Tailoring your resume to show those qualities directly will give you a real edge over candidates with generic service experience.
Which companies hire entry level customer service leads?
Companies hiring entry level customer service leads right now include Circle K, Drybar, and Coforge, based on current listings on Migrate Mate as of August 2026. At this level, hiring tends to come from retailers, healthcare networks, financial services firms, and tech companies that run large customer-facing operations and promote from within.
Are there remote entry level customer service lead jobs?
Yes, though many roles at this level are on-site or hybrid because employers want new leads close to the teams they support. About 0% of entry level customer service lead openings are remote or hybrid as of August 2026, so remote options do exist and are worth filtering for when you search current listings.
Are these new grad customer service lead jobs?
Yes. Many of these postings are new grad and junior roles that explicitly welcome candidates with zero to two years of experience, recent graduates entering the workforce, or applicants who can point to internships or a portfolio of service leadership work. A new-grad-friendly posting typically does not require prior management titles and accepts equivalent experience from part-time or internship settings.
Which industries hire the most entry level customer service leads?
Entry Level customer service lead roles concentrate in Retail, Technology & Software, and Staffing & Recruiting, based on current listings on Migrate Mate as of August 2026. These sectors drive hiring at this level because they run high-volume customer operations that depend on junior leads to coach frontline staff and maintain service quality day to day.