System Support Specialist Jobs
System Support Specialist jobs are open across healthcare, government, financial services, and higher education, at every level from entry-level technician to senior specialist and team lead, with specializations in help desk support, IT infrastructure, and enterprise software administration. See the openings below and apply to the ones that match your experience.
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Showing 5 of 90+ System Support Specialist jobs
About the Team:
As part of the Dow Jones Print Business Operations Group, your mission will be to ensure exceptional service for our customers and create great experiences for our employees.
About the Role
You will operate with minimal supervision, supporting the maintenance and operation of electronic and electromechanical systems that are crucial for producing our publications across multiple corporate locations. This position requires 35 hours per week, with workdays varying based on operational needs. Overtime may be required occasionally. You will also need to perform operational tasks as needed for coverage situations, ensuring a proactive approach to maintaining productivity and quality. Additional duties may be assigned as business needs change. You will be based in LaGrange, GA and report to the Technology Services Manager.
You Will:
Breakdown Repair Response: Provide immediate responses to equipment breakdowns, coordinating effectively with machinists to resolve issues promptly without compromising safety or equipment integrity.
Technical Expertise: Troubleshoot and repair electronic and electromechanical components across the pressroom, mailroom, and building equipment, including network systems, PLCs, telephony, and automated remote controls.
Technology Integration: Support the integration of new technologies into operational processes and serve as a liaison for vendors during the installation, rearrangement, or removal of equipment.
Technical Guidance: Offer technical assistance, training, and support to staff and customers, ensuring adherence to corporate technology and publication quality standards.
Documentation and Training: Assist with Development and maintaining essential documentation for support staff, including troubleshooting guides and installation instructions, and create training programs to enhance staff capabilities.
Maintenance and Upgrades: Plan and execute system software, application, and hardware upgrades, as well as routine maintenance of WAN and LAN systems, ensuring reliable operation.
Troubleshooting and Support: Respond to complex technical issues escalated by support personnel and oversee trouble resolution activities, coordinating with technical staff, vendors, and carriers.
Communication: Maintain effective communication with management and other departments, utilizing logs, reports, and emails to ensure timely results for plant maintenance programs. Notify management and clients of network/system troubles through a tiered notification and escalation process.
Safety Compliance: Adhere to all safety and environmental policies, including lockout/tagout procedures, and assist with safety compliance inspections and training.
You Have:
1 to 3 years of experience supporting technology systems relevant to this role.
Previous experience in a production environment is a plus, preferably in cold web offset newspaper printing production environment.
Distribution/mail packaging experience a plus, working on conveyor lines, with stacking and strapping equipment
Strong technical knowledge of applicable technology models, including hands-on expertise in middleware integration, networking technologies, and application performance tuning.
Proficiency in troubleshooting network and data communications systems, with experience using diagnostic hardware and software tools.
Familiarity with desktop operating systems, applications, and peripherals, and a solid understanding of database theories and data communications systems.
Ability to manage time effectively, prioritize tasks, and communicate clearly, both verbally and in writing.
A technical degree, college curriculum in electrical or mechatronics field of study, or equivalent military training or work experience in a related field is preferred.
Ability to stand for long periods, lift up to 50 lbs, kneel, bend, stoop, and operate heavy equipment safely.
Skills in the use of electronic and instrumentation shop instruments (volt ohm multimeter, oscilloscope, clamp on amp meter, soldering iron, regulated power supply etc.) to set equipment to manufacturers specifications, and make appropriate repairs.
Skills in the use of other small shop equipment (drill press, grinder, etc.) to repair damaged or manufacture retrofit parts for equipment.
Skills in routine maintenance and repair of PLC systems.
Utilization of maintenance records (department preventative maintenance logs, equipment logs, etc.) to keep information useful and timely. Updating and maintaining spare parts inventory as parts are used to ensure accuracy.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
#LI-Onsite
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area: Dow Jones - Print Operations
Job Category: IT, Telecom & Internet
Union Status:
Non-Union role
Base Pay Range: $70,000 - $85,000
We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.
It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
Req ID: 54381
About the Team:
As part of the Dow Jones Print Business Operations Group, your mission will be to ensure exceptional service for our customers and create great experiences for our employees.
About the Role
You will operate with minimal supervision, supporting the maintenance and operation of electronic and electromechanical systems that are crucial for producing our publications across multiple corporate locations. This position requires 35 hours per week, with workdays varying based on operational needs. Overtime may be required occasionally. You will also need to perform operational tasks as needed for coverage situations, ensuring a proactive approach to maintaining productivity and quality. Additional duties may be assigned as business needs change. You will be based in LaGrange, GA and report to the Technology Services Manager.
You Will:
Breakdown Repair Response: Provide immediate responses to equipment breakdowns, coordinating effectively with machinists to resolve issues promptly without compromising safety or equipment integrity.
Technical Expertise: Troubleshoot and repair electronic and electromechanical components across the pressroom, mailroom, and building equipment, including network systems, PLCs, telephony, and automated remote controls.
Technology Integration: Support the integration of new technologies into operational processes and serve as a liaison for vendors during the installation, rearrangement, or removal of equipment.
Technical Guidance: Offer technical assistance, training, and support to staff and customers, ensuring adherence to corporate technology and publication quality standards.
Documentation and Training: Assist with Development and maintaining essential documentation for support staff, including troubleshooting guides and installation instructions, and create training programs to enhance staff capabilities.
Maintenance and Upgrades: Plan and execute system software, application, and hardware upgrades, as well as routine maintenance of WAN and LAN systems, ensuring reliable operation.
Troubleshooting and Support: Respond to complex technical issues escalated by support personnel and oversee trouble resolution activities, coordinating with technical staff, vendors, and carriers.
Communication: Maintain effective communication with management and other departments, utilizing logs, reports, and emails to ensure timely results for plant maintenance programs. Notify management and clients of network/system troubles through a tiered notification and escalation process.
Safety Compliance: Adhere to all safety and environmental policies, including lockout/tagout procedures, and assist with safety compliance inspections and training.
You Have:
1 to 3 years of experience supporting technology systems relevant to this role.
Previous experience in a production environment is a plus, preferably in cold web offset newspaper printing production environment.
Distribution/mail packaging experience a plus, working on conveyor lines, with stacking and strapping equipment
Strong technical knowledge of applicable technology models, including hands-on expertise in middleware integration, networking technologies, and application performance tuning.
Proficiency in troubleshooting network and data communications systems, with experience using diagnostic hardware and software tools.
Familiarity with desktop operating systems, applications, and peripherals, and a solid understanding of database theories and data communications systems.
Ability to manage time effectively, prioritize tasks, and communicate clearly, both verbally and in writing.
A technical degree, college curriculum in electrical or mechatronics field of study, or equivalent military training or work experience in a related field is preferred.
Ability to stand for long periods, lift up to 50 lbs, kneel, bend, stoop, and operate heavy equipment safely.
Skills in the use of electronic and instrumentation shop instruments (volt ohm multimeter, oscilloscope, clamp on amp meter, soldering iron, regulated power supply etc.) to set equipment to manufacturers specifications, and make appropriate repairs.
Skills in the use of other small shop equipment (drill press, grinder, etc.) to repair damaged or manufacture retrofit parts for equipment.
Skills in routine maintenance and repair of PLC systems.
Utilization of maintenance records (department preventative maintenance logs, equipment logs, etc.) to keep information useful and timely. Updating and maintaining spare parts inventory as parts are used to ensure accuracy.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
#LI-Onsite
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area: Dow Jones - Print Operations
Job Category: IT, Telecom & Internet
Union Status:
Non-Union role
Base Pay Range: $70,000 - $85,000
We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.
It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
Req ID: 54381
System Support Specialist Jobs by Experience Level
See All 90 System Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsSystem Support Specialist Job Market
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Manufacturing
- Technology & Software
- Medical Devices
- Aerospace & Defense
What Employers Look For
The qualifications that appear most often in system support specialist jobs.
- CompTIA A+ or equivalent certification demonstrating foundational hardware and software troubleshooting skills
- Experience administering Active Directory, user accounts, and group policy in a Windows environment
- Proficiency with ITSM ticketing platforms to log, prioritize, and resolve support requests
- Ability to diagnose and resolve network connectivity, VPN, and endpoint configuration issues
- Strong written and verbal communication skills for end-user support and escalation documentation
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your System Support Specialist Job Search
Tailor your resume to each environment
System support specialist roles vary sharply between a hospital network and a federal agency. Adjust your resume to mirror the environment, whether that means emphasizing HIPAA compliance experience, Active Directory administration, or multi-site ticketing workflows, so hiring managers see direct relevance immediately.
List your certifications in the header
CompTIA A+, Network+, ITIL Foundation, and Microsoft certifications are screened before resumes reach a hiring manager. Put them in a dedicated line near your name, not buried in a skills section, so automated systems and recruiters spot them in the first scan.
Filter openings by environment type
Many system support specialist postings specify on-premises, cloud-hybrid, or fully cloud environments. Target listings that match your hands-on experience to avoid interviews where your skills don't translate, and you'll convert far more applications into callbacks.
Apply early to roles that fit
Migrate Mate lists system support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based technical questions
Interviewers routinely present a broken configuration or a user-reported outage and ask you to walk through your diagnostic steps out loud. Practice articulating your troubleshooting logic, not just the solution, because how you isolate a problem matters as much as whether you can fix it.
Negotiate using scope, not just title
Before accepting an offer, clarify the ticket volume, on-call expectations, and number of users you'll support. These details affect your workload more than the job title does, and they give you concrete leverage if you're negotiating between two similar offers.
System Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most system support specialists?
Oceaneering, Strategic Mindz, and BD are hiring the most system support specialists right now, with openings concentrated in Texas, Missouri, and New York, based on current listings on Migrate Mate as of August 2026. Demand is particularly strong in healthcare systems, defense contractors, and large public-sector agencies.
How many system support specialist jobs are remote?
About 37% of system support specialist openings are fully remote or hybrid as of August 2026, though the share varies by specialization. Roles focused on cloud platform administration, software application support, and tier-two help desk tend to offer the most remote flexibility, while positions requiring hands-on hardware support or on-site infrastructure management are predominantly in-person.
How do you become a system support specialist?
Start by earning a foundational certification like CompTIA A+ to demonstrate hardware and software competency to employers. Build hands-on experience through internships, volunteer IT work, or home lab projects covering network setup, operating system administration, and ticketing workflows. From there, pursue an entry-level help desk or desktop support role, and add certifications in networking or cloud platforms as you advance toward a specialist title.
Can you get hired as a system support specialist with little or no experience?
Yes, many employers hire candidates with no formal work history if they hold relevant certifications and can demonstrate practical skills. CompTIA A+ is often the minimum bar for entry-level consideration. Building a home lab, contributing to open-source IT projects, or completing a community college IT program gives you concrete examples to discuss in interviews when your resume lacks professional experience.
What does the system support specialist interview process look like?
Most processes begin with a short phone screen focused on your certifications and general IT background, followed by a technical interview or assessment where you walk through a troubleshooting scenario step by step. Finalists typically complete a panel interview with the IT manager and a team member, and some employers include a practical exercise such as diagnosing a simulated ticket or configuring a test environment.
Where can I find and apply to system support specialist jobs?
You can find and apply to system support specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing. The openings are updated regularly, so checking back frequently gives you access to newly posted positions before they fill.
See All 90 System Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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