Remote System Support Specialist Jobs
Remote System Support Specialist jobs are in active demand across the U.S., with remote-first firms, distributed enterprise teams, and managed service providers all hiring for this role. Employers hiring remotely right now include Strategic Mindz, Simbex, and ProvisionAI. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 8+ Remote System Support Specialist jobs
CONTINGENT - Technical Program Support / System Administrator – Hub #3 (OCONUS)
Company: DeltaStrac LLC
Supported Organization: Air Force Medical Command (AFMEDCOM), Fort Detrick, Maryland
Position Location: Remote (OCONUS Support)
Position Type: Technical Program Support / System Administration
Technical Program Support / System Administrator — OCONUS Hub #3 (Key Personnel)
Position Code: DS-TPS-03 | Program: AFMEDCOM DMLSS-AIS/LogiCole-AIS Support (RFQ FA800326Q0009)
Reports To:
Project Manager / Lead System Administrator
FLSA Status:
Exempt, Salaried
Clearance/Vetting:
Favorable Tier 1 / NACI investigation and suitability determination; CAC required
Work Location:
Remote (Contractor-specified location); supports OCONUS Hub #3 Host, Client, and CSDC locations (e.g., Ramstein AB, Osan AB, Kadena AB, Yokota AB, and associated client sites across Europe, the Pacific, and Central Command AOR); must accommodate coordination across multiple international time zones
Travel:
None anticipated
Period of Performance:
12-month base + four 12-month options + 6-month FAR 52.217-8 extension
Position Summary
The Technical Program Support / System Administrator provides daily, hands-on functional expertise and system administration for the DMLSS (legacy) and LogiCole AIS in direct support of the OCONUS Hub #3 and its associated Host, Client, and Consolidated Storage and Deployment Center (CSDC) locations. This is a designated Key Personnel position under RFQ FA800326Q0009. The role combines system administration, WRM data management, end-user Help Desk support, and training delivery for assigned sites.
Essential Duties and Responsibilities
- Perform daily system administration of DMLSS (legacy) and LogiCole IAW governing AF Technical Orders/User Guides (e.g., DAFI 41-230, TO 13C7-34-2-1-WA) and DHA IT PMO guidance, including server/process monitoring and end-of-day/month/fiscal-year processing.
- Manage and troubleshoot the DMLSS Communication Manager (DCM) and coordinate with local AF support staff on data-flow issues between DMLSS, LogiCole, and external systems.
- Provide technical assistance and oversight to DMLSS/LogiCole Site Administrators at assigned Host sites and CSDCs, including software-upgrade support and vendor product/pricing data changes.
- Identify, assess, and formally report system deficiencies to the DHA Global Service Center (DHAGSC).
- Provide comprehensive WRM Assemblage Management support, including assemblage creation/deletion, allowance standard updates, prime/substitute maintenance, physical inventories, gains/losses, in/out-shipments, sales, UIC updates, and fund target association.
- Manage AM replenishment and sourcing using the Strategic Sourcing module, Prime Vendor MOF/ROF supplies, and status edit report updates; maintain catalog records via ASMS on the AFMEDCOM MEDLOG website.
- Conduct ongoing data-integrity reviews against established DMLSS/LogiCole standards.
- Serve as first-level Help Desk for assigned-region users; log, track, and resolve trouble calls and inquiries, and document metrics for the MSR.
- Troubleshoot and resolve DMLSS/LogiCole problems, implement workarounds, submit System Change Requests through AFMEDCOM to the DHA DMLSS IT PMO, and process data patch/incident reports via the MEDLOG website.
- Analyze trouble-call trends and recommend training or process improvements to the COR; assist users with BCS and Report & Analytics (R&A) applications.
- Develop, manage, and deliver virtual training (MS Teams) for Host, Client, and CSDC users, including hands-on sessions, train-the-trainer delivery, and updated training materials; document outcomes in the MSR.
- Analyze site utilization data to identify recurring deficiencies and incorporate findings into refresher training; survey users on training effectiveness.
- Support AFMEDCOM Installation Teams with hands-on installation, configuration, and initial training during new deployments.
Minimum Qualifications
- Minimum of 4 years of experience in Air Force medical logistics, all of which must include use of the DMLSS AIS.
- Knowledgeable in computer systems, system administration, and DMLSS/LogiCole functionality and management.
- Working knowledge of Air Force DMLSS financial interfaces.
- Demonstrated experience developing BCS reports.
- Proficiency with electronic catalogs and DMLSS strategic sourcing functionality to identify alternative supply sources and cost savings.
- Working knowledge of DLA-TS Prime Vendor programs and payment systems.
- Core knowledge of Assemblage Management functionality.
- Excellent oral and written communication skills with both senior managers and end-users.
- Knowledgeable and experienced in providing end-user support and training.
- Ability to obtain and maintain a favorable Tier 1/NACI investigation, suitability determination, and CAC.
Preferred Qualifications
- Direct experience supporting the specific Host, Client, or CSDC locations aligned to this hub (see Attachment A).
- Experience with Assemblage Management for War Reserve Materiel sustainment in a comparable hub environment.
- U.S. Air Force service preferred; experience in other military service branches (Army, Navy, Marine Corps, Space Force, Coast Guard) will also be considered.
Additional Requirements — OCONUS Hub
- Ability to provide effective remote support and communication across multiple international time zones spanning the Pacific, European, and Central Command areas of responsibility.
- Availability for periodic early/late coverage to align with core duty hours at supported OCONUS installations, within the no-overtime, no-travel provisions of the PWS.
Pay: $74,153.82 - $89,303.52 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health savings account
- Life insurance
- Retirement plan
- Vision insurance
Work Location: Remote
CONTINGENT - Technical Program Support / System Administrator – Hub #3 (OCONUS)
Company: DeltaStrac LLC
Supported Organization: Air Force Medical Command (AFMEDCOM), Fort Detrick, Maryland
Position Location: Remote (OCONUS Support)
Position Type: Technical Program Support / System Administration
Technical Program Support / System Administrator — OCONUS Hub #3 (Key Personnel)
Position Code: DS-TPS-03 | Program: AFMEDCOM DMLSS-AIS/LogiCole-AIS Support (RFQ FA800326Q0009)
Reports To:
Project Manager / Lead System Administrator
FLSA Status:
Exempt, Salaried
Clearance/Vetting:
Favorable Tier 1 / NACI investigation and suitability determination; CAC required
Work Location:
Remote (Contractor-specified location); supports OCONUS Hub #3 Host, Client, and CSDC locations (e.g., Ramstein AB, Osan AB, Kadena AB, Yokota AB, and associated client sites across Europe, the Pacific, and Central Command AOR); must accommodate coordination across multiple international time zones
Travel:
None anticipated
Period of Performance:
12-month base + four 12-month options + 6-month FAR 52.217-8 extension
Position Summary
The Technical Program Support / System Administrator provides daily, hands-on functional expertise and system administration for the DMLSS (legacy) and LogiCole AIS in direct support of the OCONUS Hub #3 and its associated Host, Client, and Consolidated Storage and Deployment Center (CSDC) locations. This is a designated Key Personnel position under RFQ FA800326Q0009. The role combines system administration, WRM data management, end-user Help Desk support, and training delivery for assigned sites.
Essential Duties and Responsibilities
- Perform daily system administration of DMLSS (legacy) and LogiCole IAW governing AF Technical Orders/User Guides (e.g., DAFI 41-230, TO 13C7-34-2-1-WA) and DHA IT PMO guidance, including server/process monitoring and end-of-day/month/fiscal-year processing.
- Manage and troubleshoot the DMLSS Communication Manager (DCM) and coordinate with local AF support staff on data-flow issues between DMLSS, LogiCole, and external systems.
- Provide technical assistance and oversight to DMLSS/LogiCole Site Administrators at assigned Host sites and CSDCs, including software-upgrade support and vendor product/pricing data changes.
- Identify, assess, and formally report system deficiencies to the DHA Global Service Center (DHAGSC).
- Provide comprehensive WRM Assemblage Management support, including assemblage creation/deletion, allowance standard updates, prime/substitute maintenance, physical inventories, gains/losses, in/out-shipments, sales, UIC updates, and fund target association.
- Manage AM replenishment and sourcing using the Strategic Sourcing module, Prime Vendor MOF/ROF supplies, and status edit report updates; maintain catalog records via ASMS on the AFMEDCOM MEDLOG website.
- Conduct ongoing data-integrity reviews against established DMLSS/LogiCole standards.
- Serve as first-level Help Desk for assigned-region users; log, track, and resolve trouble calls and inquiries, and document metrics for the MSR.
- Troubleshoot and resolve DMLSS/LogiCole problems, implement workarounds, submit System Change Requests through AFMEDCOM to the DHA DMLSS IT PMO, and process data patch/incident reports via the MEDLOG website.
- Analyze trouble-call trends and recommend training or process improvements to the COR; assist users with BCS and Report & Analytics (R&A) applications.
- Develop, manage, and deliver virtual training (MS Teams) for Host, Client, and CSDC users, including hands-on sessions, train-the-trainer delivery, and updated training materials; document outcomes in the MSR.
- Analyze site utilization data to identify recurring deficiencies and incorporate findings into refresher training; survey users on training effectiveness.
- Support AFMEDCOM Installation Teams with hands-on installation, configuration, and initial training during new deployments.
Minimum Qualifications
- Minimum of 4 years of experience in Air Force medical logistics, all of which must include use of the DMLSS AIS.
- Knowledgeable in computer systems, system administration, and DMLSS/LogiCole functionality and management.
- Working knowledge of Air Force DMLSS financial interfaces.
- Demonstrated experience developing BCS reports.
- Proficiency with electronic catalogs and DMLSS strategic sourcing functionality to identify alternative supply sources and cost savings.
- Working knowledge of DLA-TS Prime Vendor programs and payment systems.
- Core knowledge of Assemblage Management functionality.
- Excellent oral and written communication skills with both senior managers and end-users.
- Knowledgeable and experienced in providing end-user support and training.
- Ability to obtain and maintain a favorable Tier 1/NACI investigation, suitability determination, and CAC.
Preferred Qualifications
- Direct experience supporting the specific Host, Client, or CSDC locations aligned to this hub (see Attachment A).
- Experience with Assemblage Management for War Reserve Materiel sustainment in a comparable hub environment.
- U.S. Air Force service preferred; experience in other military service branches (Army, Navy, Marine Corps, Space Force, Coast Guard) will also be considered.
Additional Requirements — OCONUS Hub
- Ability to provide effective remote support and communication across multiple international time zones spanning the Pacific, European, and Central Command areas of responsibility.
- Availability for periodic early/late coverage to align with core duty hours at supported OCONUS installations, within the no-overtime, no-travel provisions of the PWS.
Pay: $74,153.82 - $89,303.52 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health savings account
- Life insurance
- Retirement plan
- Vision insurance
Work Location: Remote
See All 8 Remote System Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote System Support Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote system support specialist jobs.
- CompTIA A+ or equivalent certification demonstrating foundational hardware and software troubleshooting skills
- Experience administering Active Directory, user accounts, and group policy in a Windows environment
- Proficiency with ITSM ticketing platforms to log, prioritize, and resolve support requests
- Ability to diagnose and resolve network connectivity, VPN, and endpoint configuration issues
- Strong written and verbal communication skills for end-user support and escalation documentation
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote System Support Specialist Job Search
Apply early to remote roles that fit
Remote system support specialist openings on Migrate Mate are pulled from across the U.S. in one place, so you can find roles that match your experience and apply directly without piecing together listings from multiple sources.
Show your remote support toolkit upfront
List the specific tools you use for remote work: ticketing platforms, remote desktop software, knowledge base systems, and communication tools. Remote hiring managers screen for these before they schedule a call, so make them visible at the top of your resume.
Document your async troubleshooting process
Remote employers want to know you can resolve issues without back-and-forth in real time. Write out a short example of how you diagnose and communicate a support problem in writing, and be ready to share it or talk through it in a screening interview.
Prepare for a remote technical screen
Many remote system support specialist interviews include a live troubleshooting scenario over video or a written diagnostic exercise. Practice narrating your thought process out loud as you work, since remote teams evaluate how clearly you communicate steps, not just whether you reach the right answer.
Remote System Support Specialist Jobs: Frequently Asked Questions
How do I get a remote system support specialist job?
Target companies with distributed IT teams, remote-first operations, or geographically spread user bases, since those are the employers most likely to hire system support specialists remotely. Remote hiring managers screen hard for written communication, self-direction, and the ability to troubleshoot without in-person guidance. Candidates who demonstrate experience with remote support tools like ticketing systems, remote desktop software, and async documentation stand out most.
Which companies hire remote system support specialists?
Employers currently hiring remote system support specialists include Strategic Mindz, Simbex, and ProvisionAI, per current remote listings on Migrate Mate as of August 2026. Remote-first technology companies, managed service providers, and distributed healthcare and financial services firms make up the largest share of employers regularly posting this role for fully remote work.
Can you get a remote system support specialist job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently without on-site supervision from day one. Smaller remote-first companies and managed service providers are more open to early-career candidates. Showing a home lab, a help desk certification like CompTIA A+, or documented freelance support work gives hiring managers something concrete to evaluate in place of formal experience.
Do you need a degree for remote system support specialist jobs?
Not always. Many remote employers weigh demonstrated technical ability over a formal degree, particularly when candidates hold industry certifications, have verifiable hands-on experience, or can show a history of resolving real support issues. A degree can help with larger employers or more complex enterprise roles, but it's rarely the deciding factor when your practical skills are clear.
See All 8 Remote System Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs