Customer Experience Manager Jobs
Customer Experience Manager jobs are open across retail, financial services, healthcare, technology, and hospitality, at every level from associate to director, with specializations in voice of customer, journey mapping, and contact center operations. Find a role that fits from the openings below and apply directly.
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Showing 5 of 508+ Customer Experience Manager jobs
Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
This position supports Novanta’s Robotics & Automation businesses, including ATI Industrial Automation and Novanta IMS. These teams develop industry-leading solutions spanning robotic end-of-arm tooling, force/torque sensing and integrated stepper motors that enable high-performance automation systems across a wide range of industries.
Summary
The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order-to-fulfilment experience, ensuring accurate, timely, and high-quality interactions with customers.
This leader will oversee daily operations, develop team capability, and implement process improvements that enhance efficiency, scalability, and customer satisfaction. A key component of this role is leading the operational readiness and adoption of a new enterprise system, ensuring processes, tools, and teams are aligned for long-term success.
The ideal candidate combines strong people leadership with operational rigor and a passion for continuous improvement in a fast-paced, technical B2B environment.
Primary Responsibilities
Customer Experience & Operations:
- Lead all customer service activities, including order entry, order management, and customer communication
- Ensure on-time, accurate order processing while maintaining high responsiveness to customer inquiries
- Establish and drive KPIs related to customer experience, including order accuracy, cycle time, and customer satisfaction
- Serve as the escalation point for complex customer issues and ensure timely resolution
Process Improvement & Systems:
- Identify and implement process improvements to streamline order entry, reduce errors, and increase efficiency
- Lead the transition and adoption of new enterprise systems, ensuring alignment of processes, roles, and data
- Develop and standardize workflows, tools, and best practices across ATI and IMS customer service operations
- Partner with IT, sales, operations, and finance to improve end-to-end order-to-cash processes
Team Leadership & Development:
- Lead, coach, and develop a team of Customer Service representatives
- Set clear performance expectations and manage team KPIs and accountability
- Conduct regular performance reviews and provide ongoing feedback and development plans
- Foster a high-performing, collaborative, and customer-focused team culture
Cross-Functional Collaboration:
- Partner with Sales, Operations, Production, Quality, and Finance to ensure alignment on customer commitments
- Support Inside Sales and Account Management teams with order execution and customer engagement
- Provide data-driven insights to leadership on customer trends, operational performance, and improvement opportunities
Data, Metrics & Continuous Improvement:
- Analyze performance data to identify trends, bottlenecks, and root causes
- Implement continuous improvement initiatives to enhance customer experience and operational efficiency
- Support audit requirements (SOX, ISO) and ensure compliance with internal policies and procedures
Required Experience, Education, Skills, Training and Competencies
- Bachelor’s degree in business, engineering, or a related field
- 5–7+ years of experience in customer service, sales operations, or order management in a B2B manufacturing environment
- Proven leadership experience managing and developing customer-facing teams
- Experience driving process improvements and leading operational change initiatives
- Strong understanding of order-to-cash processes and customer service operations
- Experience working with CRM and ERP systems (implementation or transformation experience strongly preferred)
- Strong analytical and problem-solving skills with the ability to use data to drive decisions
- Excellent communication, collaboration, and organizational skills
- Ability to work cross-functionally and influence without direct authority
- High attention to detail and ability to operate effectively in a fast-paced environment
Competencies:
- Drives and Delivers Impact - Delivers Results: Does what it takes in order to consistently meet expectations. Action-Oriented: Approaches work with a sense of urgency and drive. Prioritize: Identifies the vital few and focuses resources and energy on the most impactful tasks. Executional Rigor: Uses metrics to measure progress and inform decision-making.
- Champions Customer Value Creation - Wins with Customers: Delivers innovative solutions that help customers differentiate themselves. Champions Customer Insights: Seeks feedback and utilizes VOC in order to optimize value. Market Foresight: Employs business acumen and market intelligence to anticipate trends.
- Innovation: Skilled at enabling and pursuing breakthrough innovation that customers need.
- Embraces the Novanta Growth System - Continuous Improvement Mindset: Actively seeks opportunities to improve upon the current state. Novanta Growth System: Implements and leverages process and best practices to improve performance. Champions Growth: Enthusiastically develops and embraces best practices in order to drive continuous growth for self and others. Stretch Goals: Takes calculated risks, balancing stretch and strain, to test the limits of what is possible.
- Builds Inclusive Winning Teams - Eye for Talent: Consistently hires, promotes and exports talented individuals. Mentors & Develops People: Builds organizational capability by investing in the development of people.
- Manages Performance: Sets clear expectations and holds people accountable for performance.
- Embraces Diversity: Builds inclusive teams of diverse individuals that find the best solutions together.
- Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
This position supports Novanta’s Robotics & Automation businesses, including ATI Industrial Automation and Novanta IMS. These teams develop industry-leading solutions spanning robotic end-of-arm tooling, force/torque sensing and integrated stepper motors that enable high-performance automation systems across a wide range of industries.
Summary
The Customer Experience Manager is responsible for leading the Customer Service organization supporting ATI and Novanta IMS product lines. This role drives excellence across the entire order-to-fulfilment experience, ensuring accurate, timely, and high-quality interactions with customers.
This leader will oversee daily operations, develop team capability, and implement process improvements that enhance efficiency, scalability, and customer satisfaction. A key component of this role is leading the operational readiness and adoption of a new enterprise system, ensuring processes, tools, and teams are aligned for long-term success.
The ideal candidate combines strong people leadership with operational rigor and a passion for continuous improvement in a fast-paced, technical B2B environment.
Primary Responsibilities
Customer Experience & Operations:
- Lead all customer service activities, including order entry, order management, and customer communication
- Ensure on-time, accurate order processing while maintaining high responsiveness to customer inquiries
- Establish and drive KPIs related to customer experience, including order accuracy, cycle time, and customer satisfaction
- Serve as the escalation point for complex customer issues and ensure timely resolution
Process Improvement & Systems:
- Identify and implement process improvements to streamline order entry, reduce errors, and increase efficiency
- Lead the transition and adoption of new enterprise systems, ensuring alignment of processes, roles, and data
- Develop and standardize workflows, tools, and best practices across ATI and IMS customer service operations
- Partner with IT, sales, operations, and finance to improve end-to-end order-to-cash processes
Team Leadership & Development:
- Lead, coach, and develop a team of Customer Service representatives
- Set clear performance expectations and manage team KPIs and accountability
- Conduct regular performance reviews and provide ongoing feedback and development plans
- Foster a high-performing, collaborative, and customer-focused team culture
Cross-Functional Collaboration:
- Partner with Sales, Operations, Production, Quality, and Finance to ensure alignment on customer commitments
- Support Inside Sales and Account Management teams with order execution and customer engagement
- Provide data-driven insights to leadership on customer trends, operational performance, and improvement opportunities
Data, Metrics & Continuous Improvement:
- Analyze performance data to identify trends, bottlenecks, and root causes
- Implement continuous improvement initiatives to enhance customer experience and operational efficiency
- Support audit requirements (SOX, ISO) and ensure compliance with internal policies and procedures
Required Experience, Education, Skills, Training and Competencies
- Bachelor’s degree in business, engineering, or a related field
- 5–7+ years of experience in customer service, sales operations, or order management in a B2B manufacturing environment
- Proven leadership experience managing and developing customer-facing teams
- Experience driving process improvements and leading operational change initiatives
- Strong understanding of order-to-cash processes and customer service operations
- Experience working with CRM and ERP systems (implementation or transformation experience strongly preferred)
- Strong analytical and problem-solving skills with the ability to use data to drive decisions
- Excellent communication, collaboration, and organizational skills
- Ability to work cross-functionally and influence without direct authority
- High attention to detail and ability to operate effectively in a fast-paced environment
Competencies:
- Drives and Delivers Impact - Delivers Results: Does what it takes in order to consistently meet expectations. Action-Oriented: Approaches work with a sense of urgency and drive. Prioritize: Identifies the vital few and focuses resources and energy on the most impactful tasks. Executional Rigor: Uses metrics to measure progress and inform decision-making.
- Champions Customer Value Creation - Wins with Customers: Delivers innovative solutions that help customers differentiate themselves. Champions Customer Insights: Seeks feedback and utilizes VOC in order to optimize value. Market Foresight: Employs business acumen and market intelligence to anticipate trends.
- Innovation: Skilled at enabling and pursuing breakthrough innovation that customers need.
- Embraces the Novanta Growth System - Continuous Improvement Mindset: Actively seeks opportunities to improve upon the current state. Novanta Growth System: Implements and leverages process and best practices to improve performance. Champions Growth: Enthusiastically develops and embraces best practices in order to drive continuous growth for self and others. Stretch Goals: Takes calculated risks, balancing stretch and strain, to test the limits of what is possible.
- Builds Inclusive Winning Teams - Eye for Talent: Consistently hires, promotes and exports talented individuals. Mentors & Develops People: Builds organizational capability by investing in the development of people.
- Manages Performance: Sets clear expectations and holds people accountable for performance.
- Embraces Diversity: Builds inclusive teams of diverse individuals that find the best solutions together.
- Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
See All 508+ Customer Experience Manager Jobs
Jump back to the full list of openings and apply to any customer experience manager role that fits.
Find JobsCustomer Experience Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Five Below92
- The Home Depot64
- Victoria's Secret48
- Michaels47
- McDonald's32
Top Industries Hiring
- Retail311
- Consumer Goods38
- Food & Beverage34
- Technology & Software34
- Hospitality & Tourism26
What Employers Look For
The qualifications that appear most often in customer experience manager jobs.
- 3-5 years of experience in customer experience, customer success, or service operations
- Proficiency with CX platforms such as Salesforce Service Cloud, Zendesk, or similar tools
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Experience leading cross-functional initiatives to improve the end-to-end customer journey
- Strong communication skills for presenting insights to senior stakeholders and executives
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Customer Experience Manager Job Search
Quantify customer outcomes on your resume
CX hiring managers scan for metrics like CSAT, NPS, and customer retention improvements. Tie each bullet on your resume to a specific outcome you drove, not just responsibilities you held. Generic descriptions of managing teams or processes won't stand out.
Apply early to roles that fit
Migrate Mate lists customer experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the channel mix
A CX role at a digital-first startup weighs omnichannel orchestration and chat tooling heavily, while a retail or hospitality role prioritizes floor-level service design. Match your resume's emphasis to the channel mix the job description actually describes.
Prepare a journey map for your interview
Many hiring panels ask candidates to walk through how they would diagnose a broken customer experience. Bringing a one-page sample journey map for a hypothetical product or service shows analytical thinking and gives interviewers something concrete to react to.
Target companies mid-transformation
Organizations actively migrating from legacy call-center models to digital CX platforms hire aggressively at the manager level. Look for job postings that mention platform migrations, CX modernization programs, or newly created roles, which signal real headcount investment.
Negotiate scope before you negotiate compensation
CX manager roles vary wildly in authority over product feedback loops, hiring, and budget. Before accepting an offer, clarify whether the role controls journey design decisions or only executes them, since that distinction shapes your career trajectory significantly.
Customer Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience managers?
The companies hiring the most customer experience managers right now include Five Below, The Home Depot, and Victoria's Secret, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of June 2026. Demand tends to be highest at companies investing in CX platform modernization or scaling their direct-to-consumer operations.
How many customer experience manager jobs are remote?
About 7% of customer experience manager openings are fully remote or hybrid as of June 2026, reflecting strong demand for flexible arrangements in this role. Sub-areas focused on digital channel strategy, voice of customer programs, and CX analytics tend to offer the highest share of remote options, while roles tied to physical locations or contact center floor oversight remain more on-site.
How do you become a customer experience manager?
Most customer experience managers start in frontline customer service, support, or success roles and move into team lead or specialist positions before stepping into management. Building hands-on experience with journey mapping, CX measurement frameworks like NPS and CSAT, and cross-functional project ownership accelerates the path. Earning a certification in customer experience management or completing coursework in service design can strengthen your candidacy when competing for your first manager role.
Can I get a customer experience manager job with limited experience?
Yes, but you'll need to demonstrate CX thinking even if your title hasn't matched it yet. Highlight any time you gathered customer feedback, identified a service gap, or led a process improvement that reduced friction for customers. Roles at smaller companies or early-stage startups are more likely to hire candidates who show strong analytical instincts and customer empathy over a long management history.
What does the customer experience manager interview process look like?
Most interview processes include an initial recruiter screen, a hiring manager conversation focused on your CX philosophy and past outcomes, and a panel or cross-functional round where you may present a case study or walk through how you've handled a specific customer problem. Some companies add a take-home exercise asking you to audit a customer journey or prioritize improvements. Final rounds often involve a senior leader or an executive stakeholder in the CX function.
Where can I find and apply to customer experience manager jobs?
You can find and apply to customer experience manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing. There's no need to go platform-hopping, since openings from a wide range of industries and seniority levels are collected in one place.
See All 508+ Customer Experience Manager Jobs
Jump back to the full list of openings and apply to any customer experience manager role that fits.
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