Customer Experience Manager Jobs
Customer Experience Manager jobs are open across retail, financial services, healthcare, technology, and hospitality, at every level from associate to director, with specializations in voice of customer, journey mapping, and contact center operations. Find a role that fits from the openings below and apply directly.
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Showing 4 of 1,271+ Customer Experience Manager jobs
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$20.90
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$20.90
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
Customer Experience Manager Jobs by Experience Level
Top Cities Hiring Customer Experience Managers
Explore customer experience manager openings in the cities hiring most right now.
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Find JobsCustomer Experience Manager Job Market
Who's Hiring
- Huntington Bank130
- Five Below79
- Tesla66
- Amazon66
- Macy's39
Top Industries Hiring
- Technology & Software11
- Retail8
- Energy1
- Education1
- Insurance1
What Employers Look For
The qualifications that appear most often in customer experience manager jobs.
- 3-5 years of experience in customer experience, customer success, or service operations
- Proficiency with CX platforms such as Salesforce Service Cloud, Zendesk, or similar tools
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Experience leading cross-functional initiatives to improve the end-to-end customer journey
- Strong communication skills for presenting insights to senior stakeholders and executives
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Customer Experience Manager Job Search
Quantify customer outcomes on your resume
CX hiring managers scan for metrics like CSAT, NPS, and customer retention improvements. Tie each bullet on your resume to a specific outcome you drove, not just responsibilities you held. Generic descriptions of managing teams or processes won't stand out.
Apply early to roles that fit
Migrate Mate lists customer experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the channel mix
A CX role at a digital-first startup weighs omnichannel orchestration and chat tooling heavily, while a retail or hospitality role prioritizes floor-level service design. Match your resume's emphasis to the channel mix the job description actually describes.
Prepare a journey map for your interview
Many hiring panels ask candidates to walk through how they would diagnose a broken customer experience. Bringing a one-page sample journey map for a hypothetical product or service shows analytical thinking and gives interviewers something concrete to react to.
Target companies mid-transformation
Organizations actively migrating from legacy call-center models to digital CX platforms hire aggressively at the manager level. Look for job postings that mention platform migrations, CX modernization programs, or newly created roles, which signal real headcount investment.
Negotiate scope before you negotiate compensation
CX manager roles vary wildly in authority over product feedback loops, hiring, and budget. Before accepting an offer, clarify whether the role controls journey design decisions or only executes them, since that distinction shapes your career trajectory significantly.
Customer Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience managers?
The companies hiring the most customer experience managers right now include Huntington Bank, Five Below, and Tesla, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at companies investing in CX platform modernization or scaling their direct-to-consumer operations.
How many customer experience manager jobs are remote?
About 67% of customer experience manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for flexible arrangements in this role. Sub-areas focused on digital channel strategy, voice of customer programs, and CX analytics tend to offer the highest share of remote options, while roles tied to physical locations or contact center floor oversight remain more on-site.
How do you become a customer experience manager?
Most customer experience managers start in frontline customer service, support, or success roles and move into team lead or specialist positions before stepping into management. Building hands-on experience with journey mapping, CX measurement frameworks like NPS and CSAT, and cross-functional project ownership accelerates the path. Earning a certification in customer experience management or completing coursework in service design can strengthen your candidacy when competing for your first manager role.
Can I get a customer experience manager job with limited experience?
Yes, but you'll need to demonstrate CX thinking even if your title hasn't matched it yet. Highlight any time you gathered customer feedback, identified a service gap, or led a process improvement that reduced friction for customers. Roles at smaller companies or early-stage startups are more likely to hire candidates who show strong analytical instincts and customer empathy over a long management history.
What does the customer experience manager interview process look like?
Most interview processes include an initial recruiter screen, a hiring manager conversation focused on your CX philosophy and past outcomes, and a panel or cross-functional round where you may present a case study or walk through how you've handled a specific customer problem. Some companies add a take-home exercise asking you to audit a customer journey or prioritize improvements. Final rounds often involve a senior leader or an executive stakeholder in the CX function.
Where can I find and apply to customer experience manager jobs?
You can find and apply to customer experience manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing. There's no need to go platform-hopping, since openings from a wide range of industries and seniority levels are collected in one place.
See All 1,271+ Customer Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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