Customer Experience Manager Jobs
Customer Experience Manager jobs are open across retail, financial services, healthcare, technology, and hospitality, at every level from associate to director, with specializations in voice of customer, journey mapping, and contact center operations. Find a role that fits from the openings below and apply directly.
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Responsibilities
About the team
With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services team manages location-based databases and services with the goal of helping local businesses connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community in the US market, while protecting U.S user data and privacy.
Responsibilities
- Quality Checks and Training: Ensure that BPOs are able to onboard and deliver on project requirements; Conduct quality checks of BPO agents' performance; Work closely with BPO vendors, including training or resolving their issues or pain points, in order to meet project requirements in a timely manner
- BPO Performance Tracking and Improvement: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant internal stakeholders to implement BPO improvement plans (e.g. human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.)
- BPO Relationship and Daily Management: Oversee and establish relationships with BPO vendors, ensuring that BPO operations and headcount meet our productivity, cost-effectiveness, and other project requirements
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- 1+ years of demonstrated experience in a role involving BPO operations and/or QA, including enforcement, labeling, moderation, or service functions, preferably in the Internet, E-commerce, or O2O industries
- In-depth understanding of BPO management, including requirements management, SOP and SLA development, productivity standards, deriving quality-level metrics, and BPO workforce planning; familiarity with the BPO process and market, including its trends and best practices
- Excellent report-writing and presentation skills
Preferred Qualifications
- Experience working with global cross functional teams
- Robust business acumen, with the ability to understand and lead SLA improvement and overall vendor management
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $73467 - $168889 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the team
With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services team manages location-based databases and services with the goal of helping local businesses connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community in the US market, while protecting U.S user data and privacy.
Responsibilities
- Quality Checks and Training: Ensure that BPOs are able to onboard and deliver on project requirements; Conduct quality checks of BPO agents' performance; Work closely with BPO vendors, including training or resolving their issues or pain points, in order to meet project requirements in a timely manner
- BPO Performance Tracking and Improvement: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant internal stakeholders to implement BPO improvement plans (e.g. human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.)
- BPO Relationship and Daily Management: Oversee and establish relationships with BPO vendors, ensuring that BPO operations and headcount meet our productivity, cost-effectiveness, and other project requirements
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- 1+ years of demonstrated experience in a role involving BPO operations and/or QA, including enforcement, labeling, moderation, or service functions, preferably in the Internet, E-commerce, or O2O industries
- In-depth understanding of BPO management, including requirements management, SOP and SLA development, productivity standards, deriving quality-level metrics, and BPO workforce planning; familiarity with the BPO process and market, including its trends and best practices
- Excellent report-writing and presentation skills
Preferred Qualifications
- Experience working with global cross functional teams
- Robust business acumen, with the ability to understand and lead SLA improvement and overall vendor management
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $73467 - $168889 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Customer Experience Manager Jobs by Experience Level
Top Cities Hiring Customer Experience Managers
Explore customer experience manager openings in the cities hiring most right now.
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Find JobsCustomer Experience Manager Job Market
Who's Hiring
- Five Below69
- Tesla55T
- Huntington Bank44
- Michaels37
- Amazon37
Top Industries Hiring
- Retail45
- Technology & Software36
- E-Commerce & Online Marketplaces8
- Healthcare & Medical Services6
- Consulting & Professional Services6
What Employers Look For
The qualifications that appear most often in customer experience manager jobs.
- 3-5 years of experience in customer experience, customer success, or service operations
- Proficiency with CX platforms such as Salesforce Service Cloud, Zendesk, or similar tools
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Experience leading cross-functional initiatives to improve the end-to-end customer journey
- Strong communication skills for presenting insights to senior stakeholders and executives
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Customer Experience Manager Job Search
Quantify customer outcomes on your resume
CX hiring managers scan for metrics like CSAT, NPS, and customer retention improvements. Tie each bullet on your resume to a specific outcome you drove, not just responsibilities you held. Generic descriptions of managing teams or processes won't stand out.
Apply early to roles that fit
Migrate Mate lists customer experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the channel mix
A CX role at a digital-first startup weighs omnichannel orchestration and chat tooling heavily, while a retail or hospitality role prioritizes floor-level service design. Match your resume's emphasis to the channel mix the job description actually describes.
Prepare a journey map for your interview
Many hiring panels ask candidates to walk through how they would diagnose a broken customer experience. Bringing a one-page sample journey map for a hypothetical product or service shows analytical thinking and gives interviewers something concrete to react to.
Target companies mid-transformation
Organizations actively migrating from legacy call-center models to digital CX platforms hire aggressively at the manager level. Look for job postings that mention platform migrations, CX modernization programs, or newly created roles, which signal real headcount investment.
Negotiate scope before you negotiate compensation
CX manager roles vary wildly in authority over product feedback loops, hiring, and budget. Before accepting an offer, clarify whether the role controls journey design decisions or only executes them, since that distinction shapes your career trajectory significantly.
Customer Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience managers?
The companies hiring the most customer experience managers right now include Five Below, Tesla, and Huntington Bank, with the largest share of openings in Texas, California, and New York, based on current listings on Migrate Mate as of August 2026. Demand tends to be highest at companies investing in CX platform modernization or scaling their direct-to-consumer operations.
How many customer experience manager jobs are remote?
About 39% of customer experience manager openings are fully remote or hybrid as of August 2026, reflecting strong demand for flexible arrangements in this role. Sub-areas focused on digital channel strategy, voice of customer programs, and CX analytics tend to offer the highest share of remote options, while roles tied to physical locations or contact center floor oversight remain more on-site.
How do you become a customer experience manager?
Most customer experience managers start in frontline customer service, support, or success roles and move into team lead or specialist positions before stepping into management. Building hands-on experience with journey mapping, CX measurement frameworks like NPS and CSAT, and cross-functional project ownership accelerates the path. Earning a certification in customer experience management or completing coursework in service design can strengthen your candidacy when competing for your first manager role.
Can I get a customer experience manager job with limited experience?
Yes, but you'll need to demonstrate CX thinking even if your title hasn't matched it yet. Highlight any time you gathered customer feedback, identified a service gap, or led a process improvement that reduced friction for customers. Roles at smaller companies or early-stage startups are more likely to hire candidates who show strong analytical instincts and customer empathy over a long management history.
What does the customer experience manager interview process look like?
Most interview processes include an initial recruiter screen, a hiring manager conversation focused on your CX philosophy and past outcomes, and a panel or cross-functional round where you may present a case study or walk through how you've handled a specific customer problem. Some companies add a take-home exercise asking you to audit a customer journey or prioritize improvements. Final rounds often involve a senior leader or an executive stakeholder in the CX function.
Where can I find and apply to customer experience manager jobs?
You can find and apply to customer experience manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing. There's no need to go platform-hopping, since openings from a wide range of industries and seniority levels are collected in one place.
See All 1,015+ Customer Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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