Customer Experience Manager Jobs
Customer Experience Manager jobs are open across retail, financial services, healthcare, technology, and hospitality, at every level from associate to director, with specializations in voice of customer, journey mapping, and contact center operations. Find a role that fits from the openings below and apply directly.
Find JobsLooking for remote work? View remote customer experience manager jobs →Overview
Showing 5 of 1,009+ Customer Experience Manager jobs
Salon Customer Experience Specialist
The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.
Primary Responsibilities:
Sales
- Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
- Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
- Educates guests on the benefits and usage of products to support their at-home care routine.
- Partners with stylists to reinforce product recommendations during checkout.
- Supports the execution of in-salon promotions, product launches and limited time offers.
- Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
- Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
- Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.
Customer Service
- Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
- Engages and actively listens; ensures guests feel supported, and excited to return.
- Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
- Communicates effectively with guests to confirm appointments and answer questions.
- Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
- Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.
General Operations
- Meets or exceeds company attendance and on-time standards.
- Participates in ongoing skills development through company and/or vendor provided training and skill practice.
- Promotes and supports events that drive traffic, client engagement, and service bookings.
- Participates in team meetings and training to stay aligned with salon goals.
- Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
- Upholds salon cleanliness and organization standards within front desk and salon retail area.
- Handles phone and in person inquiries with efficiency and professionalism.
- Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
- Follows salon policies and procedures, including safety, sanitation, and compliance protocols.
Qualifications:
- Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
- Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
- Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $12.00/Hr -USD $15.00/Hr.
Salon Customer Experience Specialist
The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.
Primary Responsibilities:
Sales
- Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
- Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
- Educates guests on the benefits and usage of products to support their at-home care routine.
- Partners with stylists to reinforce product recommendations during checkout.
- Supports the execution of in-salon promotions, product launches and limited time offers.
- Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
- Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
- Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.
Customer Service
- Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
- Engages and actively listens; ensures guests feel supported, and excited to return.
- Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
- Communicates effectively with guests to confirm appointments and answer questions.
- Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
- Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.
General Operations
- Meets or exceeds company attendance and on-time standards.
- Participates in ongoing skills development through company and/or vendor provided training and skill practice.
- Promotes and supports events that drive traffic, client engagement, and service bookings.
- Participates in team meetings and training to stay aligned with salon goals.
- Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
- Upholds salon cleanliness and organization standards within front desk and salon retail area.
- Handles phone and in person inquiries with efficiency and professionalism.
- Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
- Follows salon policies and procedures, including safety, sanitation, and compliance protocols.
Qualifications:
- Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
- Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
- Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $12.00/Hr -USD $15.00/Hr.
Customer Experience Manager Jobs by Experience Level
Top Cities Hiring Customer Experience Managers
Explore customer experience manager openings in the cities hiring most right now.
See All 1,009+ Customer Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Job Market
Who's Hiring
- Five Below61
- Tesla54T
- Huntington Bank42
- Michaels38
- Amazon36
Top Industries Hiring
- Retail47
- Technology & Software37
- E-Commerce & Online Marketplaces8
- Healthcare & Medical Services6
- Consulting & Professional Services6
What Employers Look For
The qualifications that appear most often in customer experience manager jobs.
- 3-5 years of experience in customer experience, customer success, or service operations
- Proficiency with CX platforms such as Salesforce Service Cloud, Zendesk, or similar tools
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Experience leading cross-functional initiatives to improve the end-to-end customer journey
- Strong communication skills for presenting insights to senior stakeholders and executives
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Customer Experience Manager Job Search
Quantify customer outcomes on your resume
CX hiring managers scan for metrics like CSAT, NPS, and customer retention improvements. Tie each bullet on your resume to a specific outcome you drove, not just responsibilities you held. Generic descriptions of managing teams or processes won't stand out.
Apply early to roles that fit
Migrate Mate lists customer experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the channel mix
A CX role at a digital-first startup weighs omnichannel orchestration and chat tooling heavily, while a retail or hospitality role prioritizes floor-level service design. Match your resume's emphasis to the channel mix the job description actually describes.
Prepare a journey map for your interview
Many hiring panels ask candidates to walk through how they would diagnose a broken customer experience. Bringing a one-page sample journey map for a hypothetical product or service shows analytical thinking and gives interviewers something concrete to react to.
Target companies mid-transformation
Organizations actively migrating from legacy call-center models to digital CX platforms hire aggressively at the manager level. Look for job postings that mention platform migrations, CX modernization programs, or newly created roles, which signal real headcount investment.
Negotiate scope before you negotiate compensation
CX manager roles vary wildly in authority over product feedback loops, hiring, and budget. Before accepting an offer, clarify whether the role controls journey design decisions or only executes them, since that distinction shapes your career trajectory significantly.
Customer Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience managers?
The companies hiring the most customer experience managers right now include Five Below, Tesla, and Huntington Bank, with the largest share of openings in Texas, California, and New York, based on current listings on Migrate Mate as of August 2026. Demand tends to be highest at companies investing in CX platform modernization or scaling their direct-to-consumer operations.
How many customer experience manager jobs are remote?
About 39% of customer experience manager openings are fully remote or hybrid as of August 2026, reflecting strong demand for flexible arrangements in this role. Sub-areas focused on digital channel strategy, voice of customer programs, and CX analytics tend to offer the highest share of remote options, while roles tied to physical locations or contact center floor oversight remain more on-site.
How do you become a customer experience manager?
Most customer experience managers start in frontline customer service, support, or success roles and move into team lead or specialist positions before stepping into management. Building hands-on experience with journey mapping, CX measurement frameworks like NPS and CSAT, and cross-functional project ownership accelerates the path. Earning a certification in customer experience management or completing coursework in service design can strengthen your candidacy when competing for your first manager role.
Can I get a customer experience manager job with limited experience?
Yes, but you'll need to demonstrate CX thinking even if your title hasn't matched it yet. Highlight any time you gathered customer feedback, identified a service gap, or led a process improvement that reduced friction for customers. Roles at smaller companies or early-stage startups are more likely to hire candidates who show strong analytical instincts and customer empathy over a long management history.
What does the customer experience manager interview process look like?
Most interview processes include an initial recruiter screen, a hiring manager conversation focused on your CX philosophy and past outcomes, and a panel or cross-functional round where you may present a case study or walk through how you've handled a specific customer problem. Some companies add a take-home exercise asking you to audit a customer journey or prioritize improvements. Final rounds often involve a senior leader or an executive stakeholder in the CX function.
Where can I find and apply to customer experience manager jobs?
You can find and apply to customer experience manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing. There's no need to go platform-hopping, since openings from a wide range of industries and seniority levels are collected in one place.
See All 1,009+ Customer Experience Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs