Customer Experience Manager Jobs
Customer Experience Manager jobs are open across retail, financial services, healthcare, technology, and hospitality, at every level from associate to director, with specializations in voice of customer, journey mapping, and contact center operations. Find a role that fits from the openings below and apply directly.
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Showing 5 of 1,224+ Customer Experience Manager jobs
Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
Customer Experience Manager Jobs by Experience Level
Top Cities Hiring Customer Experience Managers
Explore customer experience manager openings in the cities hiring most right now.
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Find JobsCustomer Experience Manager Job Market
Who's Hiring
- Five Below110
- Tesla81
- Huntington Bank48
- Amazon45
- TJ Maxx44
Top Industries Hiring
- Retail23
- Technology & Software9
- Manufacturing4
- Distribution & Wholesale4
- Airlines2
What Employers Look For
The qualifications that appear most often in customer experience manager jobs.
- 3-5 years of experience in customer experience, customer success, or service operations
- Proficiency with CX platforms such as Salesforce Service Cloud, Zendesk, or similar tools
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Experience leading cross-functional initiatives to improve the end-to-end customer journey
- Strong communication skills for presenting insights to senior stakeholders and executives
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Customer Experience Manager Job Search
Quantify customer outcomes on your resume
CX hiring managers scan for metrics like CSAT, NPS, and customer retention improvements. Tie each bullet on your resume to a specific outcome you drove, not just responsibilities you held. Generic descriptions of managing teams or processes won't stand out.
Apply early to roles that fit
Migrate Mate lists customer experience manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the channel mix
A CX role at a digital-first startup weighs omnichannel orchestration and chat tooling heavily, while a retail or hospitality role prioritizes floor-level service design. Match your resume's emphasis to the channel mix the job description actually describes.
Prepare a journey map for your interview
Many hiring panels ask candidates to walk through how they would diagnose a broken customer experience. Bringing a one-page sample journey map for a hypothetical product or service shows analytical thinking and gives interviewers something concrete to react to.
Target companies mid-transformation
Organizations actively migrating from legacy call-center models to digital CX platforms hire aggressively at the manager level. Look for job postings that mention platform migrations, CX modernization programs, or newly created roles, which signal real headcount investment.
Negotiate scope before you negotiate compensation
CX manager roles vary wildly in authority over product feedback loops, hiring, and budget. Before accepting an offer, clarify whether the role controls journey design decisions or only executes them, since that distinction shapes your career trajectory significantly.
Customer Experience Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience managers?
The companies hiring the most customer experience managers right now include Five Below, Tesla, and Huntington Bank, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of September 2026. Demand tends to be highest at companies investing in CX platform modernization or scaling their direct-to-consumer operations.
How many customer experience manager jobs are remote?
About 56% of customer experience manager openings are fully remote or hybrid as of September 2026, reflecting strong demand for flexible arrangements in this role. Sub-areas focused on digital channel strategy, voice of customer programs, and CX analytics tend to offer the highest share of remote options, while roles tied to physical locations or contact center floor oversight remain more on-site.
How do you become a customer experience manager?
Most customer experience managers start in frontline customer service, support, or success roles and move into team lead or specialist positions before stepping into management. Building hands-on experience with journey mapping, CX measurement frameworks like NPS and CSAT, and cross-functional project ownership accelerates the path. Earning a certification in customer experience management or completing coursework in service design can strengthen your candidacy when competing for your first manager role.
Can I get a customer experience manager job with limited experience?
Yes, but you'll need to demonstrate CX thinking even if your title hasn't matched it yet. Highlight any time you gathered customer feedback, identified a service gap, or led a process improvement that reduced friction for customers. Roles at smaller companies or early-stage startups are more likely to hire candidates who show strong analytical instincts and customer empathy over a long management history.
What does the customer experience manager interview process look like?
Most interview processes include an initial recruiter screen, a hiring manager conversation focused on your CX philosophy and past outcomes, and a panel or cross-functional round where you may present a case study or walk through how you've handled a specific customer problem. Some companies add a take-home exercise asking you to audit a customer journey or prioritize improvements. Final rounds often involve a senior leader or an executive stakeholder in the CX function.
Where can I find and apply to customer experience manager jobs?
You can find and apply to customer experience manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing. There's no need to go platform-hopping, since openings from a wide range of industries and seniority levels are collected in one place.
See All 1,224+ Customer Experience Manager Jobs
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