Customer Success Director Jobs
Customer Success Director jobs are open across SaaS, enterprise software, healthtech, and fintech, from mid-level manager to VP-adjacent leadership, with specializations in onboarding strategy, renewal growth, and enterprise account management. Find a role that fits from the openings below and apply directly.
Find JobsLooking for remote work? View remote customer success director jobs →Overview
Showing 5 of 1,770+ Customer Success Director jobs
Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Customer Success Director Jobs by Experience Level
Top Cities Hiring Customer Success Directors
Explore customer success director openings in the cities hiring most right now.
See All 1,770+ Customer Success Director Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Job Market
Who's Hiring
- Intuit37
- SpaceX27
- Amazon21
- Salesforce19
- Braze18
Top Industries Hiring
- Technology & Software41
- Banking & Financial Services9
- Consulting & Professional Services9
- Retail7
- Marketing & Advertising7
What Employers Look For
The qualifications that appear most often in customer success director jobs.
- 5 or more years of customer success or account management experience in a B2B environment
- Demonstrated ability to lead and scale a team of customer success managers
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning net revenue retention, renewal, and upsell targets
- Strong cross-functional collaboration with sales, product, and implementation teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Success Director Job Search
Quantify retention and expansion metrics
Hiring managers for customer success director roles want to see net revenue retention, churn rate improvements, and gross renewal rates on your resume. Replace vague descriptions of team leadership with the actual numbers your programs moved.
Tailor your resume to product complexity
Enterprise SaaS directors and SMB-focused directors face very different interviews. Flag the average contract value, customer segment, and product complexity you managed so recruiters can immediately see whether you fit their customer base.
Apply early to roles that fit
Migrate Mate lists customer success director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by go-to-market motion
Product-led growth companies and sales-led enterprise firms expect completely different CS leadership skills. When searching, prioritize listings that name the motion explicitly so your cover letter can speak directly to how their customers buy and expand.
Prepare a customer health framework example
Interviewers at the director level consistently ask how you built or overhauled a customer health scoring system. Walk in with a specific framework you designed, the signals it tracked, and how the team acted on red accounts before churn occurred.
Negotiate scope before negotiating title
Customer success director offers vary widely in whether you own renewals, upsells, support escalations, or all three. Clarify the revenue responsibility and team size in writing before accepting, because those factors shape your leverage for future compensation reviews.
Customer Success Director Jobs: Frequently Asked Questions
Which companies are hiring the most customer success directors?
The companies hiring the most customer success directors right now include Intuit, SpaceX, and Amazon, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently account for the largest portion of active postings.
How many customer success director jobs are remote?
About 83% of customer success director openings are fully remote or hybrid as of November 2026, making it one of the more flexible leadership roles in go-to-market organizations. Roles focused on digital-led or tech-touch customer segments tend to be the most remote-friendly, while high-touch enterprise accounts more often require occasional travel or on-site presence.
How do you become a customer success director?
Most customer success directors move up from senior customer success manager or team lead roles after consistently hitting retention and expansion targets. Building experience managing a book of business, then taking on direct reports, positions you for the director level. Developing a point of view on customer health frameworks, onboarding design, and cross-functional escalation paths accelerates the transition into leadership interviews.
Can you get a customer success director job without prior director experience?
Yes, especially at early-stage or growth-stage companies that are building out their CS function for the first time. Candidates who have led a small team, owned a renewal number, and can articulate how they would structure a department from scratch are frequently considered for a first director title. Highlighting projects where you acted beyond your formal scope, such as hiring, process design, or cross-functional alignment, strengthens that case significantly.
What does the customer success director interview process look like?
The process typically starts with a recruiter screen focused on retention metrics and team size, followed by a hiring manager conversation about your leadership philosophy and how you handle at-risk accounts. Later rounds usually include a panel with sales, product, or a VP of CS, and a presentation or case study where you propose a CS strategy for their business. Reference checks are common before an offer.
Where can I find and apply to customer success director jobs?
You can find and apply to customer success director jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and target customer segment, then apply directly to each listing.
See All 1,770+ Customer Success Director Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs