Customer Success Director Jobs
Customer Success Director jobs are open across SaaS, enterprise software, healthtech, and fintech, from mid-level manager to VP-adjacent leadership, with specializations in onboarding strategy, renewal growth, and enterprise account management. Find a role that fits from the openings below and apply directly.
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Showing 5 of 2,394+ Customer Success Director jobs
Who We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
- Identify EHS requirements for the industry
- Provide EHS compliance tools to companies
- Advise companies in developing and implementing corporate EHS strategies
Enhesa’s core clients include Fortune 500 multinational companies.
As part of our highly dynamic team, we offer:
- A competitive salary package & benefits with a flexible home-working policy
- Work/life balance and a fast-paced and driven environment
- Accountability and pride for your projects
Overview of the position
The Customer Success Director is a key leadership role, responsible for leading Enhesa’s customer success team in support of client retention, customer value, service adoption/training, and long-term account health. The role is accountable for achieving Gross Retained Revenue targets and ensuring that customer-facing teams operate effectively within a quarterly, target-driven commercial structure.
Reporting to the SVP Commercial, this position manages a team of four professional Customer Success Managers and is responsible for coaching the team towards their quarterly “plan to goal.” The Customer Success Director will ensure strong execution against renewal, retention, engagement, and customer success objectives, while maintaining a consultative and customer-centric approach.
The ideal candidate is an experienced B2B customer success leader with a strong commercial mindset, proven experience operating in a quarterly target-driven environment and preferably experience in a SaaS and/or high-growth business.
Main tasks and responsibilities
- Own and deliver Gross Retained Revenue targets across Enhesa’s Product and Chemical intelligence portfolios
- Lead, coach, and manage a team of four Customer Success Managers, ensuring clear accountability against individual and team goals
- Translate quarterly business targets into actionable team plans, supporting each manager in working their accounts and activities towards their “plan to goal”
- Establish a consistent operating rhythm for forecasting, pipeline inspection, renewal readiness, customer health reviews and performance management
- Drive customer retention by ensuring proactive engagement, strong relationship management, and timely identification/mitigation of renewal risks
- Build and maintain executive-level customer relationships, acting as an escalation point and senior sponsor where required
- Collaborate closely with Sales, Account Management, Product, Finance, and Marketing to support customer outcomes and commercial performance
- Develop and monitor key customer success KPIs, including Gross Retained Revenue, renewal rates, customer health, engagement levels, trainings, risk status, and customer satisfaction
- Ensure Customer Success Managers use CRM and customer success tools accurately and consistently to manage accounts, document activity, and forecast outcomes
- Support the development of scalable processes, playbooks, and best practices for renewals, customer engagement, risk management, and value realization
- Represent the voice of the customer internally, sharing insights that support product development, operational improvement, and commercial strategy
- Foster a high-performance, collaborative, and accountable team culture aligned to Enhesa’s growth objectives.
Key requirements
- Education. Bachelor’s degree in Business, Marketing or a similar field of study from an accredited university is required.
- Experience. 3-5+ years’ experience managing customer success teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
- Proven ability to lead teams in a quarterly target-driven commercial environment
- Strong experience managing customer-facing professionals against revenue, retention, or renewal targets
- Clear understanding of Gross Retained Revenue and the activities required to protect and improve retained revenue performance
- Experience coaching teams through structured plans, performance reviews, pipeline management, and “plan to goal” execution
- Strong familiarity with CRM systems and customer success platforms; experience with Microsoft Dynamics, Salesforce, Totango, or similar tools is advantageous
- Excellent customer relationship management skills, including executive-level communication and escalation handling
- Strong analytical capability, with the ability to interpret customer health data, account trends, renewal forecasts, and performance metrics
- Demonstrated ability to operate cross-functionally with Sales, Product, Finance, Marketing, and Operations
- Commercially astute, structured, and comfortable working in a fast-paced growth environment
- Excellent interpersonal, presentation, negotiation, and conflict resolution skills
- High levels of professionalism, personal drive, ownership, and accountability
- Collaborative team player with the ability to share information, best practices, and feedback constructively.
Salary Range
$100,000 - $120,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
Who We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
- Identify EHS requirements for the industry
- Provide EHS compliance tools to companies
- Advise companies in developing and implementing corporate EHS strategies
Enhesa’s core clients include Fortune 500 multinational companies.
As part of our highly dynamic team, we offer:
- A competitive salary package & benefits with a flexible home-working policy
- Work/life balance and a fast-paced and driven environment
- Accountability and pride for your projects
Overview of the position
The Customer Success Director is a key leadership role, responsible for leading Enhesa’s customer success team in support of client retention, customer value, service adoption/training, and long-term account health. The role is accountable for achieving Gross Retained Revenue targets and ensuring that customer-facing teams operate effectively within a quarterly, target-driven commercial structure.
Reporting to the SVP Commercial, this position manages a team of four professional Customer Success Managers and is responsible for coaching the team towards their quarterly “plan to goal.” The Customer Success Director will ensure strong execution against renewal, retention, engagement, and customer success objectives, while maintaining a consultative and customer-centric approach.
The ideal candidate is an experienced B2B customer success leader with a strong commercial mindset, proven experience operating in a quarterly target-driven environment and preferably experience in a SaaS and/or high-growth business.
Main tasks and responsibilities
- Own and deliver Gross Retained Revenue targets across Enhesa’s Product and Chemical intelligence portfolios
- Lead, coach, and manage a team of four Customer Success Managers, ensuring clear accountability against individual and team goals
- Translate quarterly business targets into actionable team plans, supporting each manager in working their accounts and activities towards their “plan to goal”
- Establish a consistent operating rhythm for forecasting, pipeline inspection, renewal readiness, customer health reviews and performance management
- Drive customer retention by ensuring proactive engagement, strong relationship management, and timely identification/mitigation of renewal risks
- Build and maintain executive-level customer relationships, acting as an escalation point and senior sponsor where required
- Collaborate closely with Sales, Account Management, Product, Finance, and Marketing to support customer outcomes and commercial performance
- Develop and monitor key customer success KPIs, including Gross Retained Revenue, renewal rates, customer health, engagement levels, trainings, risk status, and customer satisfaction
- Ensure Customer Success Managers use CRM and customer success tools accurately and consistently to manage accounts, document activity, and forecast outcomes
- Support the development of scalable processes, playbooks, and best practices for renewals, customer engagement, risk management, and value realization
- Represent the voice of the customer internally, sharing insights that support product development, operational improvement, and commercial strategy
- Foster a high-performance, collaborative, and accountable team culture aligned to Enhesa’s growth objectives.
Key requirements
- Education. Bachelor’s degree in Business, Marketing or a similar field of study from an accredited university is required.
- Experience. 3-5+ years’ experience managing customer success teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
- Proven ability to lead teams in a quarterly target-driven commercial environment
- Strong experience managing customer-facing professionals against revenue, retention, or renewal targets
- Clear understanding of Gross Retained Revenue and the activities required to protect and improve retained revenue performance
- Experience coaching teams through structured plans, performance reviews, pipeline management, and “plan to goal” execution
- Strong familiarity with CRM systems and customer success platforms; experience with Microsoft Dynamics, Salesforce, Totango, or similar tools is advantageous
- Excellent customer relationship management skills, including executive-level communication and escalation handling
- Strong analytical capability, with the ability to interpret customer health data, account trends, renewal forecasts, and performance metrics
- Demonstrated ability to operate cross-functionally with Sales, Product, Finance, Marketing, and Operations
- Commercially astute, structured, and comfortable working in a fast-paced growth environment
- Excellent interpersonal, presentation, negotiation, and conflict resolution skills
- High levels of professionalism, personal drive, ownership, and accountability
- Collaborative team player with the ability to share information, best practices, and feedback constructively.
Salary Range
$100,000 - $120,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
See All 2,394+ Customer Success Director Jobs
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Find JobsCustomer Success Director Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Veeva Systems54
- Thermo Fisher Scientific27
- Citi26
- CVS Health24
- Adobe23
Top Industries Hiring
- Technology & Software641
- Education294
- Consulting & Professional Services269
- Biotechnology & Pharmaceuticals184
- Healthcare & Medical Services177
What Employers Look For
The qualifications that appear most often in customer success director jobs.
- 5 or more years of customer success or account management experience in a B2B environment
- Demonstrated ability to lead and scale a team of customer success managers
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning net revenue retention, renewal, and upsell targets
- Strong cross-functional collaboration with sales, product, and implementation teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Success Director Job Search
Quantify retention and expansion metrics
Hiring managers for customer success director roles want to see net revenue retention, churn rate improvements, and gross renewal rates on your resume. Replace vague descriptions of team leadership with the actual numbers your programs moved.
Tailor your resume to product complexity
Enterprise SaaS directors and SMB-focused directors face very different interviews. Flag the average contract value, customer segment, and product complexity you managed so recruiters can immediately see whether you fit their customer base.
Apply early to roles that fit
Migrate Mate lists customer success director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by go-to-market motion
Product-led growth companies and sales-led enterprise firms expect completely different CS leadership skills. When searching, prioritize listings that name the motion explicitly so your cover letter can speak directly to how their customers buy and expand.
Prepare a customer health framework example
Interviewers at the director level consistently ask how you built or overhauled a customer health scoring system. Walk in with a specific framework you designed, the signals it tracked, and how the team acted on red accounts before churn occurred.
Negotiate scope before negotiating title
Customer success director offers vary widely in whether you own renewals, upsells, support escalations, or all three. Clarify the revenue responsibility and team size in writing before accepting, because those factors shape your leverage for future compensation reviews.
Customer Success Director Jobs: Frequently Asked Questions
Which companies are hiring the most customer success directors?
The companies hiring the most customer success directors right now include Veeva Systems, Thermo Fisher Scientific, and Citi, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of June 2026. SaaS and enterprise software companies consistently account for the largest portion of active postings.
How many customer success director jobs are remote?
About 36% of customer success director openings are fully remote or hybrid as of June 2026, making it one of the more flexible leadership roles in go-to-market organizations. Roles focused on digital-led or tech-touch customer segments tend to be the most remote-friendly, while high-touch enterprise accounts more often require occasional travel or on-site presence.
How do you become a customer success director?
Most customer success directors move up from senior customer success manager or team lead roles after consistently hitting retention and expansion targets. Building experience managing a book of business, then taking on direct reports, positions you for the director level. Developing a point of view on customer health frameworks, onboarding design, and cross-functional escalation paths accelerates the transition into leadership interviews.
Can you get a customer success director job without prior director experience?
Yes, especially at early-stage or growth-stage companies that are building out their CS function for the first time. Candidates who have led a small team, owned a renewal number, and can articulate how they would structure a department from scratch are frequently considered for a first director title. Highlighting projects where you acted beyond your formal scope, such as hiring, process design, or cross-functional alignment, strengthens that case significantly.
What does the customer success director interview process look like?
The process typically starts with a recruiter screen focused on retention metrics and team size, followed by a hiring manager conversation about your leadership philosophy and how you handle at-risk accounts. Later rounds usually include a panel with sales, product, or a VP of CS, and a presentation or case study where you propose a CS strategy for their business. Reference checks are common before an offer.
Where can I find and apply to customer success director jobs?
You can find and apply to customer success director jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and target customer segment, then apply directly to each listing.
See All 2,394+ Customer Success Director Jobs
Jump back to the full list of openings and apply to any customer success director role that fits.
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