Customer Success Director Jobs
Customer Success Director jobs are open across SaaS, enterprise software, healthtech, and fintech, from mid-level manager to VP-adjacent leadership, with specializations in onboarding strategy, renewal growth, and enterprise account management. Find a role that fits from the openings below and apply directly.
Find JobsLooking for remote work? View remote customer success director jobs →Overview
Showing 5 of 1,746+ Customer Success Director jobs
As a Senior CSM, you'll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you'll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive outreaches, to running Executive Business Reviews, owning risk mitigation, and everything in between.
In order to build deep relationships and understanding of our customer's desired outcomes, CSMs are engaged in all phases of the customer lifecycle. You'll work closely with day-to-day personnel up through decision makers and executive level contacts.
Internally, you'll work cross departmentally with sales, support, marketing, engineering, implementation, and more – to ensure our customers achieve success. Your success in the role will come from building relationships internally and externally, strong time management skills, technical acumen (colo, cloud, and networking solutions), curiosity to uncover desired outcomes, educating customers on the Flexential portfolio, and execution against committed success plans.
At Flexential, we're passionate about our customer's success and constantly elevating the way we help them achieve that. We're looking for CSMs that are just as passionate about the CX as well as our industry. In return, you'll find a work environment that is challenging but fun, goal oriented but agile, and most importantly focused on helping YOU be successful.
Key Responsibilities and Essential Job Functions
- Provide oversight and accountability for success during the onboarding phase of new customers as well as existing customers leveraging new services.
- Manage a book of business containing advanced customer environments and marquee relationships.
- Uncover and document desired customer outcomes for success plan creation.
- Train customer on Flexential support tools.
- Overall responsibility for customer retention.
- Understand and advise customers on all relevant Flexential solutions relevant to their needs; including facilitating additional conversations with internal SMEs.
- Keep relevant Flexential departments & leaders informed of all customer health/risk concerns including updating customer health scores as well as documenting churn forecasts.
- Facilitating problem resolution as first level of escalation for unresolved issues, which include billing and technical support.
- Maintain regular and proactive contact with customers through value added email outreaches, calls, and/or face to face meetings.
- Effectively leverage internal technology to manage touchpoints, view of customer health, and overall management of your book of business.
- Regular executive business reviews with customers; including preparing and presenting content appropriate for c-level contacts.
- Uncover additional customer needs and work with sales and solution engineers to appropriately solution sell.
- Assist, direct and maintain open communication with key individuals with the company including sales, marketing, engineering, accounting and operations.
- Act as a liaison for your customers on all questions technical, billing, sales, or other.
- Ability to guide and advise the customer through the process rather than the customer managing Flexential.
- Perform other duties as required and assigned.
Required Qualifications
- 2-3 years of Customer Success experience within a B2B technology organization
- Experience with interacting with customers at all levels including C Suite
- Demonstrated ability to build and develop relationships
- Strong written, oral, and presentation skills
- Demonstrated technical aptitude and attention to detail
- Ability to effectively communicate technical concepts and issues to all levels
- Experience with CRM systems
- Demonstrated time management ability
- Self-directed and self-motivated to problem solve
- A willingness to go the extra mile for our customers and develop strong relationships
- Ability to adapt and be part of our rapidly growing business
- Proficiency with MS Office tools
- General statistical analysis and ability to communicate metrics to the business
Preferred Qualifications
- 2-3 years of experience directly managing Fortune 1000 customers strongly preferred
- Prior experience in Cloud, Managed Services or Colocation
- Understanding of VMware applications
- Understanding of DRaaS and BaaS solutions
Compensation
Base Pay Range: Annualized salary range offered for this position is estimated to be $84,000 - $94,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.
Variable Pay: This role is eligible for commission. The expected annual commission is $25,000, based on achievement of targets and other performance indicators.
Physical Requirements
- Ability to sit for extended periods of time
- Moderate or advanced keyboard usage
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.
Benefits of working at Flexential
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Work Location Eligibility
At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.
Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
As a Senior CSM, you'll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you'll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive outreaches, to running Executive Business Reviews, owning risk mitigation, and everything in between.
In order to build deep relationships and understanding of our customer's desired outcomes, CSMs are engaged in all phases of the customer lifecycle. You'll work closely with day-to-day personnel up through decision makers and executive level contacts.
Internally, you'll work cross departmentally with sales, support, marketing, engineering, implementation, and more – to ensure our customers achieve success. Your success in the role will come from building relationships internally and externally, strong time management skills, technical acumen (colo, cloud, and networking solutions), curiosity to uncover desired outcomes, educating customers on the Flexential portfolio, and execution against committed success plans.
At Flexential, we're passionate about our customer's success and constantly elevating the way we help them achieve that. We're looking for CSMs that are just as passionate about the CX as well as our industry. In return, you'll find a work environment that is challenging but fun, goal oriented but agile, and most importantly focused on helping YOU be successful.
Key Responsibilities and Essential Job Functions
- Provide oversight and accountability for success during the onboarding phase of new customers as well as existing customers leveraging new services.
- Manage a book of business containing advanced customer environments and marquee relationships.
- Uncover and document desired customer outcomes for success plan creation.
- Train customer on Flexential support tools.
- Overall responsibility for customer retention.
- Understand and advise customers on all relevant Flexential solutions relevant to their needs; including facilitating additional conversations with internal SMEs.
- Keep relevant Flexential departments & leaders informed of all customer health/risk concerns including updating customer health scores as well as documenting churn forecasts.
- Facilitating problem resolution as first level of escalation for unresolved issues, which include billing and technical support.
- Maintain regular and proactive contact with customers through value added email outreaches, calls, and/or face to face meetings.
- Effectively leverage internal technology to manage touchpoints, view of customer health, and overall management of your book of business.
- Regular executive business reviews with customers; including preparing and presenting content appropriate for c-level contacts.
- Uncover additional customer needs and work with sales and solution engineers to appropriately solution sell.
- Assist, direct and maintain open communication with key individuals with the company including sales, marketing, engineering, accounting and operations.
- Act as a liaison for your customers on all questions technical, billing, sales, or other.
- Ability to guide and advise the customer through the process rather than the customer managing Flexential.
- Perform other duties as required and assigned.
Required Qualifications
- 2-3 years of Customer Success experience within a B2B technology organization
- Experience with interacting with customers at all levels including C Suite
- Demonstrated ability to build and develop relationships
- Strong written, oral, and presentation skills
- Demonstrated technical aptitude and attention to detail
- Ability to effectively communicate technical concepts and issues to all levels
- Experience with CRM systems
- Demonstrated time management ability
- Self-directed and self-motivated to problem solve
- A willingness to go the extra mile for our customers and develop strong relationships
- Ability to adapt and be part of our rapidly growing business
- Proficiency with MS Office tools
- General statistical analysis and ability to communicate metrics to the business
Preferred Qualifications
- 2-3 years of experience directly managing Fortune 1000 customers strongly preferred
- Prior experience in Cloud, Managed Services or Colocation
- Understanding of VMware applications
- Understanding of DRaaS and BaaS solutions
Compensation
Base Pay Range: Annualized salary range offered for this position is estimated to be $84,000 - $94,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.
Variable Pay: This role is eligible for commission. The expected annual commission is $25,000, based on achievement of targets and other performance indicators.
Physical Requirements
- Ability to sit for extended periods of time
- Moderate or advanced keyboard usage
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.
Benefits of working at Flexential
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Work Location Eligibility
At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.
Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Customer Success Director Jobs by Experience Level
Top Cities Hiring Customer Success Directors
Explore customer success director openings in the cities hiring most right now.
See All 1,746+ Customer Success Director Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Success Director Job Market
Who's Hiring
- Spectrum44
- Intuit31
- Amazon24
- ServiceNow17
- Braze14
Top Industries Hiring
- Technology & Software70
- Consulting & Professional Services9
- Science & Research5
- Biotechnology & Pharmaceuticals5
- Marketing & Advertising3
What Employers Look For
The qualifications that appear most often in customer success director jobs.
- 5 or more years of customer success or account management experience in a B2B environment
- Demonstrated ability to lead and scale a team of customer success managers
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning net revenue retention, renewal, and upsell targets
- Strong cross-functional collaboration with sales, product, and implementation teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Success Director Job Search
Quantify retention and expansion metrics
Hiring managers for customer success director roles want to see net revenue retention, churn rate improvements, and gross renewal rates on your resume. Replace vague descriptions of team leadership with the actual numbers your programs moved.
Tailor your resume to product complexity
Enterprise SaaS directors and SMB-focused directors face very different interviews. Flag the average contract value, customer segment, and product complexity you managed so recruiters can immediately see whether you fit their customer base.
Apply early to roles that fit
Migrate Mate lists customer success director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by go-to-market motion
Product-led growth companies and sales-led enterprise firms expect completely different CS leadership skills. When searching, prioritize listings that name the motion explicitly so your cover letter can speak directly to how their customers buy and expand.
Prepare a customer health framework example
Interviewers at the director level consistently ask how you built or overhauled a customer health scoring system. Walk in with a specific framework you designed, the signals it tracked, and how the team acted on red accounts before churn occurred.
Negotiate scope before negotiating title
Customer success director offers vary widely in whether you own renewals, upsells, support escalations, or all three. Clarify the revenue responsibility and team size in writing before accepting, because those factors shape your leverage for future compensation reviews.
Customer Success Director Jobs: Frequently Asked Questions
Which companies are hiring the most customer success directors?
The companies hiring the most customer success directors right now include Spectrum, Intuit, and Amazon, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of September 2026. SaaS and enterprise software companies consistently account for the largest portion of active postings.
How many customer success director jobs are remote?
About 82% of customer success director openings are fully remote or hybrid as of September 2026, making it one of the more flexible leadership roles in go-to-market organizations. Roles focused on digital-led or tech-touch customer segments tend to be the most remote-friendly, while high-touch enterprise accounts more often require occasional travel or on-site presence.
How do you become a customer success director?
Most customer success directors move up from senior customer success manager or team lead roles after consistently hitting retention and expansion targets. Building experience managing a book of business, then taking on direct reports, positions you for the director level. Developing a point of view on customer health frameworks, onboarding design, and cross-functional escalation paths accelerates the transition into leadership interviews.
Can you get a customer success director job without prior director experience?
Yes, especially at early-stage or growth-stage companies that are building out their CS function for the first time. Candidates who have led a small team, owned a renewal number, and can articulate how they would structure a department from scratch are frequently considered for a first director title. Highlighting projects where you acted beyond your formal scope, such as hiring, process design, or cross-functional alignment, strengthens that case significantly.
What does the customer success director interview process look like?
The process typically starts with a recruiter screen focused on retention metrics and team size, followed by a hiring manager conversation about your leadership philosophy and how you handle at-risk accounts. Later rounds usually include a panel with sales, product, or a VP of CS, and a presentation or case study where you propose a CS strategy for their business. Reference checks are common before an offer.
Where can I find and apply to customer success director jobs?
You can find and apply to customer success director jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and target customer segment, then apply directly to each listing.
See All 1,746+ Customer Success Director Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs