Customer Success Director Jobs
Customer Success Director jobs are open across SaaS, enterprise software, healthtech, and fintech, from mid-level manager to VP-adjacent leadership, with specializations in onboarding strategy, renewal growth, and enterprise account management. Find a role that fits from the openings below and apply directly.
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Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Customer Success Director Jobs by Experience Level
Top Cities Hiring Customer Success Directors
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Find JobsCustomer Success Director Job Market
Who's Hiring
- Cox Communications22
- Deloitte20
- Amazon20
- AJAIA15
- Intuit15
Top Industries Hiring
- Technology & Software137
- Banking & Financial Services11
- Consulting & Professional Services9
- Education7
- Non-Profit & Social Services7
What Employers Look For
The qualifications that appear most often in customer success director jobs.
- 5 or more years of customer success or account management experience in a B2B environment
- Demonstrated ability to lead and scale a team of customer success managers
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Experience owning net revenue retention, renewal, and upsell targets
- Strong cross-functional collaboration with sales, product, and implementation teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Success Director Job Search
Quantify retention and expansion metrics
Hiring managers for customer success director roles want to see net revenue retention, churn rate improvements, and gross renewal rates on your resume. Replace vague descriptions of team leadership with the actual numbers your programs moved.
Tailor your resume to product complexity
Enterprise SaaS directors and SMB-focused directors face very different interviews. Flag the average contract value, customer segment, and product complexity you managed so recruiters can immediately see whether you fit their customer base.
Apply early to roles that fit
Migrate Mate lists customer success director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by go-to-market motion
Product-led growth companies and sales-led enterprise firms expect completely different CS leadership skills. When searching, prioritize listings that name the motion explicitly so your cover letter can speak directly to how their customers buy and expand.
Prepare a customer health framework example
Interviewers at the director level consistently ask how you built or overhauled a customer health scoring system. Walk in with a specific framework you designed, the signals it tracked, and how the team acted on red accounts before churn occurred.
Negotiate scope before negotiating title
Customer success director offers vary widely in whether you own renewals, upsells, support escalations, or all three. Clarify the revenue responsibility and team size in writing before accepting, because those factors shape your leverage for future compensation reviews.
Customer Success Director Jobs: Frequently Asked Questions
Which companies are hiring the most customer success directors?
The companies hiring the most customer success directors right now include Cox Communications, Deloitte, and Amazon, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. SaaS and enterprise software companies consistently account for the largest portion of active postings.
How many customer success director jobs are remote?
About 79% of customer success director openings are fully remote or hybrid as of August 2026, making it one of the more flexible leadership roles in go-to-market organizations. Roles focused on digital-led or tech-touch customer segments tend to be the most remote-friendly, while high-touch enterprise accounts more often require occasional travel or on-site presence.
How do you become a customer success director?
Most customer success directors move up from senior customer success manager or team lead roles after consistently hitting retention and expansion targets. Building experience managing a book of business, then taking on direct reports, positions you for the director level. Developing a point of view on customer health frameworks, onboarding design, and cross-functional escalation paths accelerates the transition into leadership interviews.
Can you get a customer success director job without prior director experience?
Yes, especially at early-stage or growth-stage companies that are building out their CS function for the first time. Candidates who have led a small team, owned a renewal number, and can articulate how they would structure a department from scratch are frequently considered for a first director title. Highlighting projects where you acted beyond your formal scope, such as hiring, process design, or cross-functional alignment, strengthens that case significantly.
What does the customer success director interview process look like?
The process typically starts with a recruiter screen focused on retention metrics and team size, followed by a hiring manager conversation about your leadership philosophy and how you handle at-risk accounts. Later rounds usually include a panel with sales, product, or a VP of CS, and a presentation or case study where you propose a CS strategy for their business. Reference checks are common before an offer.
Where can I find and apply to customer success director jobs?
You can find and apply to customer success director jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and target customer segment, then apply directly to each listing.
See All 1,851+ Customer Success Director Jobs
Find roles that match your experience and apply in just a few clicks.
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