Customer Success Director Jobs in Atlanta, GA
Customer Success Director jobs in Atlanta are in strong demand, with openings concentrated in Midtown, Buckhead, and the Central Perimeter corridor across SaaS, fintech, healthcare technology, and enterprise software. Employers hiring right now include Samsara, Infor, and Stripe. See the openings below and apply to the ones that match your experience.
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Showing 5 of 45+ Customer Success Director jobs
Company Overview:
About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.
Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.
Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.
Customer Success Intern Overview:
In today's high-growth SaaS landscape, operational excellence is the engine behind successful client partnerships. As a Customer Success Manager (CSM) Intern at Incident IQ, you will step beyond traditional "shadowing" to become an active contributor to our customer success operations. We are looking for a tech-savvy, analytical, and relationship-driven student to help us scale the systems and data strategies that drive value for our rapidly expanding customer base.
This isn't a passive internship; it is a hands-on technical and operational apprenticeship. You will gain direct experience with the essential tools of the trade—auditing data health in Gainsight, leveraging AI to build knowledge systems, and collaborating cross-functionally with Product, Marketing, and Implementation teams. You will bridge the gap between raw customer data and actionable business insights, gaining a comprehensive understanding of the mechanics behind a high-growth technology organization.
If you are passionate about the intersection of data, software-as-a-service (SaaS) architecture, and strategic relationship management, this role is the ideal launchpad for your career. You will develop the professional acumen and technical versatility required to excel in modern customer success, ensuring our team maintains the operational standard that fuels our growth.
Customer Success Intern Responsibilities:
- Professional Growth & Collaboration: Shadow customer calls to gain exposure to relationship management; network with cross-functional teams (Product, Implementation, Marketing) to broaden organizational understanding; and participate in mentorship with seasoned CSM practitioners.
- Knowledge Management: Synthesize internal CS queries to build out a Community Knowledge Base; organize and audit Confluence documentation to ensure pages are current and accurate.
- AI & Analytics Utilization: Leverage AI tools and recordings to capture helpdesk solutions and build a robust customer reference database; track and record critical customer data and metrics.
- Strategic Initiatives: Assist in the design and implementation of Gainsight CS Dashboards; support the planning and execution of the CS Summit in December, including logistics, agenda development, and presentation materials.
- Implementation Support: Audit go-live milestones against onboarding data to ensure process accuracy and system health.
- Workflow Consultation: Assist in hands-on workflow building consultations to support customer operational success and platform utilization.
- Data & Contact Management: Support ongoing contact management and clean-up efforts to ensure database integrity.
- Operational Scaling & Data Management: Audit customer licenses against enabled features to ensure accuracy in Gainsight.
- Technical Enablement: Gain proficiency in the Customer Success tech stack (Gainsight, CRM, Confluence, AI-driven analytics); leverage these tools to generate data-driven reports and in product workflows to identify operational trends that influence account health and customer satisfaction.
Customer Success Intern Requirements:
- Analytical mindset with a strong attention to detail regarding data integrity and auditing.
- Familiarity with Customer Success tools (Gainsight, CRM, Confluence) or a strong willingness to learn technical platforms is a plus.
- Excellent communication skills for generating documentation and planning.
- Interest in leveraging AI tools for operational efficiency and knowledge management.
- Customer Service experience is a plus
- Communications, Business, Marketing or Psychology education a plus
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
Company Overview:
About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.
Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.
Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.
Customer Success Intern Overview:
In today's high-growth SaaS landscape, operational excellence is the engine behind successful client partnerships. As a Customer Success Manager (CSM) Intern at Incident IQ, you will step beyond traditional "shadowing" to become an active contributor to our customer success operations. We are looking for a tech-savvy, analytical, and relationship-driven student to help us scale the systems and data strategies that drive value for our rapidly expanding customer base.
This isn't a passive internship; it is a hands-on technical and operational apprenticeship. You will gain direct experience with the essential tools of the trade—auditing data health in Gainsight, leveraging AI to build knowledge systems, and collaborating cross-functionally with Product, Marketing, and Implementation teams. You will bridge the gap between raw customer data and actionable business insights, gaining a comprehensive understanding of the mechanics behind a high-growth technology organization.
If you are passionate about the intersection of data, software-as-a-service (SaaS) architecture, and strategic relationship management, this role is the ideal launchpad for your career. You will develop the professional acumen and technical versatility required to excel in modern customer success, ensuring our team maintains the operational standard that fuels our growth.
Customer Success Intern Responsibilities:
- Professional Growth & Collaboration: Shadow customer calls to gain exposure to relationship management; network with cross-functional teams (Product, Implementation, Marketing) to broaden organizational understanding; and participate in mentorship with seasoned CSM practitioners.
- Knowledge Management: Synthesize internal CS queries to build out a Community Knowledge Base; organize and audit Confluence documentation to ensure pages are current and accurate.
- AI & Analytics Utilization: Leverage AI tools and recordings to capture helpdesk solutions and build a robust customer reference database; track and record critical customer data and metrics.
- Strategic Initiatives: Assist in the design and implementation of Gainsight CS Dashboards; support the planning and execution of the CS Summit in December, including logistics, agenda development, and presentation materials.
- Implementation Support: Audit go-live milestones against onboarding data to ensure process accuracy and system health.
- Workflow Consultation: Assist in hands-on workflow building consultations to support customer operational success and platform utilization.
- Data & Contact Management: Support ongoing contact management and clean-up efforts to ensure database integrity.
- Operational Scaling & Data Management: Audit customer licenses against enabled features to ensure accuracy in Gainsight.
- Technical Enablement: Gain proficiency in the Customer Success tech stack (Gainsight, CRM, Confluence, AI-driven analytics); leverage these tools to generate data-driven reports and in product workflows to identify operational trends that influence account health and customer satisfaction.
Customer Success Intern Requirements:
- Analytical mindset with a strong attention to detail regarding data integrity and auditing.
- Familiarity with Customer Success tools (Gainsight, CRM, Confluence) or a strong willingness to learn technical platforms is a plus.
- Excellent communication skills for generating documentation and planning.
- Interest in leveraging AI tools for operational efficiency and knowledge management.
- Customer Service experience is a plus
- Communications, Business, Marketing or Psychology education a plus
What makes Incident IQ different:
- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).
Incident IQ is an Equal Opportunity Employer
See All 45 Customer Success Director Jobs in Atlanta
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Find JobsCustomer Success Director Job Market in Atlanta
Who's Hiring
- Samsara11
- Infor4
- Stripe3
- GBG1
- Dolby1
Top Industries Hiring
- Electronics & Hardware
- Technology & Software
- Banking & Financial Services
- Fintech
- Transportation & Logistics
Customer Success Director Jobs in Atlanta: Frequently Asked Questions
How do I get a customer success director job in Atlanta?
Focus your search on Atlanta's SaaS, fintech, and health tech sectors, where demand for customer success directors is highest. Companies clustered in Midtown and the Central Perimeter corridor tend to hire most actively. Candidates who can demonstrate measurable retention improvements, enterprise account expansion, and cross-functional leadership stand out. Experience managing post-sales relationships with large accounts gives you a clear edge in Atlanta's competitive market.
Which companies hire customer success directors in Atlanta?
Companies currently hiring customer success directors in Atlanta include Samsara, Infor, and Stripe, per current listings on Migrate Mate as of August 2026. Atlanta's employer mix skews toward growth-stage technology companies, global enterprise software firms, and large healthcare technology organizations, all of which maintain dedicated customer success leadership teams.
Are there remote customer success director jobs in Atlanta?
Yes, customer success director roles are moderately remote-friendly given the work centers on relationship management, renewals, and cross-functional coordination rather than physical presence. About 89% of customer success director openings tied to Atlanta are remote or hybrid as of August 2026, with the fully remote share strongest in SaaS and enterprise software companies. Strategic oversight and executive relationship management are the functions most commonly performed remotely in Atlanta-based roles.
How can I get a customer success director job in Atlanta with little or no experience?
The most realistic entry path in Atlanta is moving up through customer success management roles at a mid-size SaaS or fintech company, where promotion timelines to director tend to be shorter than at large enterprises. Companies in Midtown and Buckhead frequently hire senior CSMs who can step into director responsibilities. Building a record of net revenue retention improvements and team mentorship at an Atlanta-based technology or healthcare IT employer is what typically converts a CSM background into a director-level offer.
Which industries hire the most customer success directors in Atlanta?
Atlanta customer success director roles concentrate in Electronics & Hardware, Technology & Software, and Banking & Financial Services, based on current listings on Migrate Mate as of August 2026. Atlanta's position as a regional hub for enterprise technology, financial services infrastructure, and health IT creates sustained demand for senior customer success leadership across all three sectors.
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