Customer Experience Manager Jobs in Georgia
Customer Experience Manager jobs in Georgia are in strong demand, with active hiring concentrated in financial services, retail and e-commerce, healthcare, and technology sectors at levels from entry-level specialist through senior director. Atlanta leads hiring by a wide margin, followed by Savannah and Augusta, where regional distribution, logistics, and healthcare operations drive consistent openings. Companies like Delta Air Lines, Cox Enterprises, and NCR Voyix have established Georgia footprints and hire customer experience managers across corporate, contact center, and digital product functions, with the highest demand in customer journey strategy, voice-of-customer program management, and omnichannel experience design. Find a role that fits below and apply directly.
Find JobsOverview
Showing 3 of 46+ Customer Experience Manager jobs
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.
Advanced Cloud Engineering & Supportability (ACES) is the EngOps organization responsible for mission critical support and supportability for Azure’s most demanding environments, including Government and Sovereign Cloud. Within ACES, the Sovereign team delivers mission-critical support and supportability for Azure’s most demanding sovereign and regulated environments. We operate with an AI-first, engineering-led approach that leverages automation and intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where failure is not an option
The Customer Experience Engineering Manager is a people and execution leader within Advanced Cloud Engineering & Supportability (ACES), operating as part of Engineering Operations (EngOps). This role is accountable for support execution and incident leadership in Government, Sovereign Cloud, and other high-consequence environments, while ensuring that learning from support cases and incidents is systematically translated into durable product, platform, and supportability improvements. In ACES, support is not a queue, it's engineering better outcomes. Managers lead teams that protect customer trust during critical moments and close the loop by reducing recurring operational demand at the source using AI assisted workflows and agents.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead the shift to AI-first support: design, deploy and run agent-assisted workflows for triage, case summaries, diagnostics, routing and knowledge retrieval that cut engineer toil and speed up response
- Reduce case volume at the source: use case and incident data to find the top recurring drivers, and partner with product teams to remove them through self-help content, automated diagnostics or proactive detection. Track impact through deflection and recurrence rates.
- Turn engineer know-how into automation: build a habit of documenting fixes in a form that AI agents and automated runbooks can reuse.
- Own end‑to‑end support response and incident execution, including clear ownership, rapid mitigation, and predictable outcomes within 24x7x365 support environment.
- Partner with product teams to convert support and incident learnings into diagnostics, automation, standards, or platform changes.
- Build and develop high‑performing teams operating in high‑pressure, high‑trust environments.
- Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues.
Other:
- Embody our company's Culture and Values.
Qualifications
Required/minimum qualifications:
-
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
- OR equivalent experience.
- 1+ year(s) of customer facing experience.
Other Requirements:
- Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
- Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
Additional or preferred qualifications:
-
Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
- OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
- OR equivalent experience.
- 3+ years of customer facing experience.
- 5+ years people management experience.
- Experience in leading technical support, reliability, or engineering operations teams.
- Experience in government, sovereign, or regulated environments.
- A track record of building & implementing automation or AI/LLM-based tools.
#ACES #EngOpsACES
Customer Experience Engineering M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.
Advanced Cloud Engineering & Supportability (ACES) is the EngOps organization responsible for mission critical support and supportability for Azure’s most demanding environments, including Government and Sovereign Cloud. Within ACES, the Sovereign team delivers mission-critical support and supportability for Azure’s most demanding sovereign and regulated environments. We operate with an AI-first, engineering-led approach that leverages automation and intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where failure is not an option
The Customer Experience Engineering Manager is a people and execution leader within Advanced Cloud Engineering & Supportability (ACES), operating as part of Engineering Operations (EngOps). This role is accountable for support execution and incident leadership in Government, Sovereign Cloud, and other high-consequence environments, while ensuring that learning from support cases and incidents is systematically translated into durable product, platform, and supportability improvements. In ACES, support is not a queue, it's engineering better outcomes. Managers lead teams that protect customer trust during critical moments and close the loop by reducing recurring operational demand at the source using AI assisted workflows and agents.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead the shift to AI-first support: design, deploy and run agent-assisted workflows for triage, case summaries, diagnostics, routing and knowledge retrieval that cut engineer toil and speed up response
- Reduce case volume at the source: use case and incident data to find the top recurring drivers, and partner with product teams to remove them through self-help content, automated diagnostics or proactive detection. Track impact through deflection and recurrence rates.
- Turn engineer know-how into automation: build a habit of documenting fixes in a form that AI agents and automated runbooks can reuse.
- Own end‑to‑end support response and incident execution, including clear ownership, rapid mitigation, and predictable outcomes within 24x7x365 support environment.
- Partner with product teams to convert support and incident learnings into diagnostics, automation, standards, or platform changes.
- Build and develop high‑performing teams operating in high‑pressure, high‑trust environments.
- Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues.
Other:
- Embody our company's Culture and Values.
Qualifications
Required/minimum qualifications:
-
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
- OR equivalent experience.
- 1+ year(s) of customer facing experience.
Other Requirements:
- Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
- Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
Additional or preferred qualifications:
-
Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
- OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
- OR equivalent experience.
- 3+ years of customer facing experience.
- 5+ years people management experience.
- Experience in leading technical support, reliability, or engineering operations teams.
- Experience in government, sovereign, or regulated environments.
- A track record of building & implementing automation or AI/LLM-based tools.
#ACES #EngOpsACES
Customer Experience Engineering M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
See All 46 Customer Experience Manager Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Customer Experience Manager Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
- Construction & Real Estate
What Georgia Employers Look For
The qualifications that appear most often in customer experience manager jobs across Georgia.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience leading customer experience or service operations teams
- Proven ability to design and execute customer journey mapping and feedback programs
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Strong data analysis skills for interpreting NPS, CSAT, and customer retention metrics
- Experience collaborating cross-functionally with sales, product, and marketing stakeholders
Customer Experience Manager Jobs in Georgia: Frequently Asked Questions
How do you become a customer experience manager in Georgia?
Most Georgia employers expect a bachelor's degree in business, marketing, or communications, combined with several years of progressive experience in customer service or operations roles. There is no state-issued license required to work as a customer experience manager in Georgia. Candidates who hold certifications such as Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association stand out in competitive Atlanta-area markets. Building experience in CRM platforms and measurable program outcomes is the most direct path.
Which companies hire customer experience managers in Georgia?
Employers hiring customer experience managers in Georgia right now include Huntington Bank, Tesla, and Five Below, based on current listings on Migrate Mate as of November 2026. Georgia's concentration of Fortune 500 headquarters, major airlines, and regional healthcare systems means demand for this role stays consistent year-round across both corporate and contact center environments.
Which Georgia cities have the most customer experience manager jobs?
Atlanta, Savannah, and Pooler have the most customer experience manager openings in Georgia. Atlanta dominates because it is home to major corporate headquarters in financial services, technology, and logistics, while Savannah and Augusta generate openings tied to growing healthcare networks, port-driven commerce, and regional retail operations that require dedicated customer experience leadership.
Are there remote customer experience manager jobs in Georgia?
Yes, and more than many management roles, because customer experience managers frequently work with data, platforms, and cross-functional teams that do not require a physical presence. About 87% of customer experience manager openings tied to Georgia are remote or hybrid as of November 2026, reflecting broad adoption of distributed work in this function. Roles focused on digital experience strategy and voice-of-customer analytics tend to offer the most remote flexibility.
How can I get hired as a customer experience manager in Georgia with little or no experience?
The most realistic entry path is moving into a customer experience manager role from an adjacent position such as customer success associate, contact center team lead, or service operations coordinator. Large Georgia employers like Chick-fil-A, Equifax, and Cox Enterprises regularly hire associates and coordinators into customer-facing programs that build the skills needed to advance. Completing a CCXP certification or building a documented portfolio of process improvements and satisfaction metrics gives candidates without direct management experience a concrete edge in Georgia applications.
Where can I find and apply to customer experience manager jobs in Georgia?
You can find and apply to customer experience manager jobs in Georgia on Migrate Mate, which lists current Georgia openings from employers actively hiring for this role. Find roles that fit your experience and location, then apply directly to the ones that match.
See All 46 Customer Experience Manager Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Jobs