Customer Experience Manager Jobs in Georgia
Customer Experience Manager jobs in Georgia are in strong demand, with active hiring concentrated in financial services, retail and e-commerce, healthcare, and technology sectors at levels from entry-level specialist through senior director. Atlanta leads hiring by a wide margin, followed by Savannah and Augusta, where regional distribution, logistics, and healthcare operations drive consistent openings. Companies like Delta Air Lines, Cox Enterprises, and NCR Voyix have established Georgia footprints and hire customer experience managers across corporate, contact center, and digital product functions, with the highest demand in customer journey strategy, voice-of-customer program management, and omnichannel experience design. Find a role that fits below and apply directly.
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Showing 5 of 58+ Customer Experience Manager jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 58 Customer Experience Manager Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Customer Experience Manager Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
- Retail
- Airlines
- Consumer Goods
- Sports & Recreation
What Georgia Employers Look For
The qualifications that appear most often in customer experience manager jobs across Georgia.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience leading customer experience or service operations teams
- Proven ability to design and execute customer journey mapping and feedback programs
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Strong data analysis skills for interpreting NPS, CSAT, and customer retention metrics
- Experience collaborating cross-functionally with sales, product, and marketing stakeholders
Customer Experience Manager Jobs in Georgia: Frequently Asked Questions
How do you become a customer experience manager in Georgia?
Most Georgia employers expect a bachelor's degree in business, marketing, or communications, combined with several years of progressive experience in customer service or operations roles. There is no state-issued license required to work as a customer experience manager in Georgia. Candidates who hold certifications such as Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association stand out in competitive Atlanta-area markets. Building experience in CRM platforms and measurable program outcomes is the most direct path.
Which companies hire customer experience managers in Georgia?
Employers hiring customer experience managers in Georgia right now include TJ Maxx, Five Below, and Balfour Beatty, based on current listings on Migrate Mate as of September 2026. Georgia's concentration of Fortune 500 headquarters, major airlines, and regional healthcare systems means demand for this role stays consistent year-round across both corporate and contact center environments.
Which Georgia cities have the most customer experience manager jobs?
Atlanta, Alpharetta, and Augusta have the most customer experience manager openings in Georgia. Atlanta dominates because it is home to major corporate headquarters in financial services, technology, and logistics, while Savannah and Augusta generate openings tied to growing healthcare networks, port-driven commerce, and regional retail operations that require dedicated customer experience leadership.
Are there remote customer experience manager jobs in Georgia?
Yes, and more than many management roles, because customer experience managers frequently work with data, platforms, and cross-functional teams that do not require a physical presence. About 56% of customer experience manager openings tied to Georgia are remote or hybrid as of September 2026, reflecting broad adoption of distributed work in this function. Roles focused on digital experience strategy and voice-of-customer analytics tend to offer the most remote flexibility.
How can I get hired as a customer experience manager in Georgia with little or no experience?
The most realistic entry path is moving into a customer experience manager role from an adjacent position such as customer success associate, contact center team lead, or service operations coordinator. Large Georgia employers like Chick-fil-A, Equifax, and Cox Enterprises regularly hire associates and coordinators into customer-facing programs that build the skills needed to advance. Completing a CCXP certification or building a documented portfolio of process improvements and satisfaction metrics gives candidates without direct management experience a concrete edge in Georgia applications.
Where can I find and apply to customer experience manager jobs in Georgia?
You can find and apply to customer experience manager jobs in Georgia on Migrate Mate, which lists current Georgia openings from employers actively hiring for this role. Find roles that fit your experience and location, then apply directly to the ones that match.
See All 58 Customer Experience Manager Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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