Customer Experience Manager Jobs in New York
Customer Experience Manager jobs in New York are among the most active in the country, concentrated in financial services, retail, technology, and healthcare across a seniority range from associate-level to director-track roles. Most hiring centers on New York City, with secondary demand in Buffalo and Albany driven by regional banks, insurers, and state agency contractors. Established employers such as JPMorgan Chase, American Express, and Verizon maintain large customer experience teams in the state. The most in-demand specializations right now are voice-of-customer program management, CRM platform ownership, and journey mapping for omnichannel retail. Find a role that fits below and apply directly.
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Showing 5 of 43+ Customer Experience Manager jobs
INTRODUCTION
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
We care deeply about delivering an exceptional customer experience. While our product is built to be intuitive and self-service-friendly, we are equally committed to engaging directly with our users to ensure they thrive. Our Customer Experience team is a real differentiator in our space, and we hear constantly from our users how grateful they are for the personalized and earnest help we provide. Our team brings empathy and attention to detail to every customer interaction, and this position requires strong critical thinking, communication, and technical troubleshooting skills. You will become a subject matter expert in both our Product and our Customers, and your mission is to engage them directly to help them have the best experience possible.
You will contribute by
While we have had the Inbound motion successfully active for many years, this Outbound motion is a newer, high-impact team that we are actively growing. In our Outbound motion, you will often find yourself proactively reaching out to customers at key moments in their journey – from onboarding through retention. We want our customers to get the maximum value out of the Hover platform, and you drive that in a variety of ways, ranging from product demos to research conversations to onboarding planning as they learn and plan how to infuse Hover into their company workflow. The Inbound team works alongside you in a more classic Customer Support motion for when customers reach out and create tickets for specific issues, and your Outbound team is more proactively deployed to engage customers in moments where they may not have even realized they need something until we reach out.
You are responsible for driving cross-functional projects internally and synthesizing the voice of the customer for your colleagues. Regular duties include sharing product feedback and recommendations internally, driving research efforts to call down lists of customers and ask them about X to learn Y to inform future company plans, joining internal working groups and workshops to share your perspective on how the project will impact our small business and self-serve customer segments in particular, etc. In all of these responsibilities, you are expected to exercise independent judgment — diagnosing customer needs, designing outreach strategies, and recommending internal changes without relying on prescribed playbooks or scripts.
This team is extremely dynamic and things change every month as we learn and adapt. Your core competencies and core objectives stay the same, but our tactics, projects, motions, and focus areas are constantly evolving. One month you may find yourself trying to synthesize how a new product feature resonates with customers by leading product demonstration sessions tailored to each customer's business context, and another month you may find yourself doing cold outbound calls and emails to customers identified as high churn risk to check in and try to learn why they aren’t thriving, what Hover needs to do differently to help businesses like theirs succeed, and suggesting changes to our tactics in response to your learnings.
Your skillset goes beyond simply being a good people-person on the phone, and you will be designing and implementing your own workflows and tactics regularly. You won’t always be handed a cookie cutter playbook or script, but rather you will need to figure it out on your own, iterate based on results, and share learnings back with the team. You will be responsible for using AI to streamline and automate your workflows, pull data, and generally find ways to be 10x effective at your work.
Your Responsibilities
- Work with customers (especially small business customers who are self-serve, rather than buying contracts through our sales team) to help them thrive using the Hover platform, ranging from delivering product demos to strategizing their internal team rollout to gathering and distilling product feedback to share internally and influence our roadmaps
- Propose and then lead internal projects to improve the customer experience, ranging from internal tool adjustments to research efforts
- Be an expert of our small business / self service customer personas, their business needs, what they care about, etc. You will spend the majority of your time talking to Contractors and Insurance Adjusters who are using Hover in their daily work.
- Be an expert of our product and platform, running demos end to end and knowing all of the tips and tricks to help customers understand our nuanced offerings and get the most value
- Actively listen and synthesize customer feedback and issues so that you can guide them towards resolution, investigate internally what is happening, and ultimately advocate for improvements internally with Product and other teams
- Leverage AI tools and automation to help streamline workflows, improve documentation, and identify opportunities to make customer guidance and outreach more efficient.
Your background includes
- 4–8 years of experience in customer-facing roles, preferably with small businesses
- Experience autonomously designing and leading projects end to end, without a direct playbook being given to you for every step of the way
- Comfort and experience proactive outreaching to customers on the phone to engage and help them, many of whom may not be expecting your call at that moment
- Daily usage and tinkering with modern AI tools (e.g. Claude, ChatGPT), including finding ways to streamline and automate your workflow
- A natural ability to navigate and adapt conversations in real time, adjusting your approach based on customer type, mood, and needs.
- Experience delivering product demos or walkthroughs, with the ability to make complex features feel simple and relevant.
- Experience at a dynamic, fast-moving company with frequent product launches and tooling changes — you are energized by constant learning and re-learning.
- Ability to stay composed and effective while managing multiple priorities and customer interactions simultaneously.
- Strong organizational skills and attention to detail, with thorough documentation habits.
- Fluency working daily within a modern customer service platform (e.g., Intercom, Salesforce, or equivalent).
- A genuine commitment to prioritizing customer outcomes and a team-first mentality.
- Nice to have: familiarity with home improvement, ranging from restoration/remodeling contractors to insurance adjusting to home building.
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
LOCATION
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. This role will be based out of our NYC office.
The US base salary range for this full-time position $112,000 - $139,000 annually. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
INTRODUCTION
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Why Hover wants you
We care deeply about delivering an exceptional customer experience. While our product is built to be intuitive and self-service-friendly, we are equally committed to engaging directly with our users to ensure they thrive. Our Customer Experience team is a real differentiator in our space, and we hear constantly from our users how grateful they are for the personalized and earnest help we provide. Our team brings empathy and attention to detail to every customer interaction, and this position requires strong critical thinking, communication, and technical troubleshooting skills. You will become a subject matter expert in both our Product and our Customers, and your mission is to engage them directly to help them have the best experience possible.
You will contribute by
While we have had the Inbound motion successfully active for many years, this Outbound motion is a newer, high-impact team that we are actively growing. In our Outbound motion, you will often find yourself proactively reaching out to customers at key moments in their journey – from onboarding through retention. We want our customers to get the maximum value out of the Hover platform, and you drive that in a variety of ways, ranging from product demos to research conversations to onboarding planning as they learn and plan how to infuse Hover into their company workflow. The Inbound team works alongside you in a more classic Customer Support motion for when customers reach out and create tickets for specific issues, and your Outbound team is more proactively deployed to engage customers in moments where they may not have even realized they need something until we reach out.
You are responsible for driving cross-functional projects internally and synthesizing the voice of the customer for your colleagues. Regular duties include sharing product feedback and recommendations internally, driving research efforts to call down lists of customers and ask them about X to learn Y to inform future company plans, joining internal working groups and workshops to share your perspective on how the project will impact our small business and self-serve customer segments in particular, etc. In all of these responsibilities, you are expected to exercise independent judgment — diagnosing customer needs, designing outreach strategies, and recommending internal changes without relying on prescribed playbooks or scripts.
This team is extremely dynamic and things change every month as we learn and adapt. Your core competencies and core objectives stay the same, but our tactics, projects, motions, and focus areas are constantly evolving. One month you may find yourself trying to synthesize how a new product feature resonates with customers by leading product demonstration sessions tailored to each customer's business context, and another month you may find yourself doing cold outbound calls and emails to customers identified as high churn risk to check in and try to learn why they aren’t thriving, what Hover needs to do differently to help businesses like theirs succeed, and suggesting changes to our tactics in response to your learnings.
Your skillset goes beyond simply being a good people-person on the phone, and you will be designing and implementing your own workflows and tactics regularly. You won’t always be handed a cookie cutter playbook or script, but rather you will need to figure it out on your own, iterate based on results, and share learnings back with the team. You will be responsible for using AI to streamline and automate your workflows, pull data, and generally find ways to be 10x effective at your work.
Your Responsibilities
- Work with customers (especially small business customers who are self-serve, rather than buying contracts through our sales team) to help them thrive using the Hover platform, ranging from delivering product demos to strategizing their internal team rollout to gathering and distilling product feedback to share internally and influence our roadmaps
- Propose and then lead internal projects to improve the customer experience, ranging from internal tool adjustments to research efforts
- Be an expert of our small business / self service customer personas, their business needs, what they care about, etc. You will spend the majority of your time talking to Contractors and Insurance Adjusters who are using Hover in their daily work.
- Be an expert of our product and platform, running demos end to end and knowing all of the tips and tricks to help customers understand our nuanced offerings and get the most value
- Actively listen and synthesize customer feedback and issues so that you can guide them towards resolution, investigate internally what is happening, and ultimately advocate for improvements internally with Product and other teams
- Leverage AI tools and automation to help streamline workflows, improve documentation, and identify opportunities to make customer guidance and outreach more efficient.
Your background includes
- 4–8 years of experience in customer-facing roles, preferably with small businesses
- Experience autonomously designing and leading projects end to end, without a direct playbook being given to you for every step of the way
- Comfort and experience proactive outreaching to customers on the phone to engage and help them, many of whom may not be expecting your call at that moment
- Daily usage and tinkering with modern AI tools (e.g. Claude, ChatGPT), including finding ways to streamline and automate your workflow
- A natural ability to navigate and adapt conversations in real time, adjusting your approach based on customer type, mood, and needs.
- Experience delivering product demos or walkthroughs, with the ability to make complex features feel simple and relevant.
- Experience at a dynamic, fast-moving company with frequent product launches and tooling changes — you are energized by constant learning and re-learning.
- Ability to stay composed and effective while managing multiple priorities and customer interactions simultaneously.
- Strong organizational skills and attention to detail, with thorough documentation habits.
- Fluency working daily within a modern customer service platform (e.g., Intercom, Salesforce, or equivalent).
- A genuine commitment to prioritizing customer outcomes and a team-first mentality.
- Nice to have: familiarity with home improvement, ranging from restoration/remodeling contractors to insurance adjusting to home building.
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
LOCATION
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. This role will be based out of our NYC office.
The US base salary range for this full-time position $112,000 - $139,000 annually. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
See All 43 Customer Experience Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Experience Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Five Below9
- DoorDash3
- Michaels Stores3
- Victoria's Secret3
- lululemon3
Top Industries Hiring
- Retail19
- Technology & Software10
- Consulting & Professional Services5
- Consumer Goods5
- Sports & Recreation2
What New York Employers Look For
The qualifications that appear most often in customer experience manager jobs across New York.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience programs or CX operations teams
- Hands-on experience with CRM platforms such as Salesforce or Zendesk
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Strong cross-functional collaboration skills with product, marketing, and operations teams
- Experience leading process improvement initiatives using customer feedback and journey mapping
Customer Experience Manager Jobs in New York: Frequently Asked Questions
How do you become a customer experience manager in New York?
A bachelor's degree in business, communications, or marketing is the standard entry point for customer experience manager roles in New York, and no state-issued license is required for the position. Most New York employers expect a background in customer-facing operations, CRM administration, or service delivery before hiring into a manager title. Large financial services and technology firms in New York City commonly recruit candidates who have moved up from customer success specialist, service operations coordinator, or account management roles.
Which companies hire customer experience managers in New York?
Employers hiring customer experience managers in New York right now include Five Below, DoorDash, and Michaels Stores, based on current listings on Migrate Mate as of June 2026. New York's concentration of global financial institutions, major retailers, and healthcare networks means demand is distributed across sectors rather than dominated by a single industry.
Which New York cities have the most customer experience manager jobs?
New York, Buffalo, and Port Chester have the most customer experience manager openings in New York. New York City accounts for the largest share by a wide margin given its density of corporate headquarters in financial services, media, and technology, while Buffalo and Albany generate consistent demand from regional banks, insurance carriers, and state government contractors that run substantial customer-facing operations.
Are there remote customer experience manager jobs in New York?
Yes, and more than most management fields, because customer experience work is largely analytical, program-oriented, and conducted through digital platforms rather than on a physical floor. About 14% of customer experience manager openings tied to New York are remote or hybrid as of June 2026, reflecting how widely CRM and VoC tools have enabled distributed teams. The most remote-eligible concentrations are in journey mapping, CX analytics, and digital channel management roles.
How can I get hired as a customer experience manager in New York with little or no experience?
The most realistic entry path is moving into a customer success associate or service operations specialist role at a mid-size New York technology or financial services firm and building toward a manager title internally. Large employers such as Citigroup and MetLife run rotational associate programs that cycle through customer experience functions and frequently convert to permanent placements. A portfolio demonstrating a completed journey mapping project, a CSAT improvement initiative, or Salesforce certification gives candidates a measurable edge over applicants without direct manager experience.
Where can I find and apply to customer experience manager jobs in New York?
You can find and apply to customer experience manager jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search for roles that match your background and seniority level, then apply directly to the ones that fit. No account creation is required to see the listings.
See All 43 Customer Experience Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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