Customer Experience Manager Jobs in New York
Customer Experience Manager jobs in New York are among the most active in the country, concentrated in financial services, retail, technology, and healthcare across a seniority range from associate-level to director-track roles. Most hiring centers on New York City, with secondary demand in Buffalo and Albany driven by regional banks, insurers, and state agency contractors. Established employers such as JPMorgan Chase, American Express, and Verizon maintain large customer experience teams in the state. The most in-demand specializations right now are voice-of-customer program management, CRM platform ownership, and journey mapping for omnichannel retail. Find a role that fits below and apply directly.
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Showing 5 of 70+ Customer Experience Manager jobs
We Are:
Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance.
You Are:
Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes.
The Work:
- Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
- Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
- Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
- Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
- Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
- Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
- Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
- Track commitments against delivery, surface risk early, and manage escalations.
- Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.
Here's what you need
- Minimum of 3 years of project and program management experience
- Minimum of 1 years of experience working in ed tech, enterprise learning, or learning operations
- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)
Bonus Points If:
- PMP certification
- Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
- Experience with project management tools and a track record of using them.
- Familiarity with online learning platforms, LMS systems, or enterprise training programs.
Professional Skills Requirements
- Demonstrated comfort communicating with clients and senior stakeholders .
- Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship.
- Communicates and influences across client stakeholders, internal teams, and leadership.
- Proficient with AI tooling
- Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs.
- Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients.
- Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity.
- Anticipates slippage, stays organized, and is proactive.
- Sees patterns behind repeated problems and helps fix them at the process level.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 12/26/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits
Role Location Annual Salary Range California $70,350 to $120,000 Colorado $57,800 to $103,700 Connecticut $54,900 to $103,700
District of Columbia $58,400 to $110,400 Illinois $50,800 to $103,700 Maine $46,700 to $88,300 Maryland $54,900 to $103,700 Massachusetts $54,900 to $110,400 Minnesota $54,900 to $103,700
New York $66,300 to $120,000
New Jersey $58,400 to $120,000 Ohio $50,800 to $96,000 Virginia $50,800 to $110,400 Washington $80,200 to $110,400
New York City, NY
Albany, NY
Arlington, VA
Atlanta, GA
Austin, TX
Beaverton, OR
Bentonville, AR
Boston, MA
Carmel, IN
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbus, OH
Culver City, CA
Denver, CO
Des Moines, IA
Detroit, MI
Hartford, CT
Houston, TX
Irvine, CA
Irving, TX
Kirkland, WA
Miami, FL
Milwaukee, WI
Minneapolis, MN
Morristown, NJ
Mountain View, CA
Nashville, TN
Oklahoma City, OK
Orlando, FL
Overland Park, KS
Philadelphia, PA
Pittsburgh, PA
Raleigh, NC
Redmond, WA
Sacramento, CA
San Diego, CA
San Francisco, CA
Scottsdale, AZ
Seattle, WA
St. Louis, MO
St. Petersburg, FL
Walnut Creek, CA
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We Are:
Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance.
You Are:
Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes.
The Work:
- Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
- Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
- Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
- Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
- Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
- Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
- Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
- Track commitments against delivery, surface risk early, and manage escalations.
- Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.
Here's what you need
- Minimum of 3 years of project and program management experience
- Minimum of 1 years of experience working in ed tech, enterprise learning, or learning operations
- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)
Bonus Points If:
- PMP certification
- Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
- Experience with project management tools and a track record of using them.
- Familiarity with online learning platforms, LMS systems, or enterprise training programs.
Professional Skills Requirements
- Demonstrated comfort communicating with clients and senior stakeholders .
- Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship.
- Communicates and influences across client stakeholders, internal teams, and leadership.
- Proficient with AI tooling
- Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs.
- Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients.
- Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity.
- Anticipates slippage, stays organized, and is proactive.
- Sees patterns behind repeated problems and helps fix them at the process level.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 12/26/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits
Role Location Annual Salary Range California $70,350 to $120,000 Colorado $57,800 to $103,700 Connecticut $54,900 to $103,700
District of Columbia $58,400 to $110,400 Illinois $50,800 to $103,700 Maine $46,700 to $88,300 Maryland $54,900 to $103,700 Massachusetts $54,900 to $110,400 Minnesota $54,900 to $103,700
New York $66,300 to $120,000
New Jersey $58,400 to $120,000 Ohio $50,800 to $96,000 Virginia $50,800 to $110,400 Washington $80,200 to $110,400
New York City, NY
Albany, NY
Arlington, VA
Atlanta, GA
Austin, TX
Beaverton, OR
Bentonville, AR
Boston, MA
Carmel, IN
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbus, OH
Culver City, CA
Denver, CO
Des Moines, IA
Detroit, MI
Hartford, CT
Houston, TX
Irvine, CA
Irving, TX
Kirkland, WA
Miami, FL
Milwaukee, WI
Minneapolis, MN
Morristown, NJ
Mountain View, CA
Nashville, TN
Oklahoma City, OK
Orlando, FL
Overland Park, KS
Philadelphia, PA
Pittsburgh, PA
Raleigh, NC
Redmond, WA
Sacramento, CA
San Diego, CA
San Francisco, CA
Scottsdale, AZ
Seattle, WA
St. Louis, MO
St. Petersburg, FL
Walnut Creek, CA
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
See All 70 Customer Experience Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Experience Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Tesla10
- Five Below7
- Amazon5
- SAP2
- Macy's2
Top Industries Hiring
- Retail
- Technology & Software
- Banking & Financial Services
What New York Employers Look For
The qualifications that appear most often in customer experience manager jobs across New York.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience programs or CX operations teams
- Hands-on experience with CRM platforms such as Salesforce or Zendesk
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Strong cross-functional collaboration skills with product, marketing, and operations teams
- Experience leading process improvement initiatives using customer feedback and journey mapping
Customer Experience Manager Jobs in New York: Frequently Asked Questions
How do you become a customer experience manager in New York?
A bachelor's degree in business, communications, or marketing is the standard entry point for customer experience manager roles in New York, and no state-issued license is required for the position. Most New York employers expect a background in customer-facing operations, CRM administration, or service delivery before hiring into a manager title. Large financial services and technology firms in New York City commonly recruit candidates who have moved up from customer success specialist, service operations coordinator, or account management roles.
Which companies hire customer experience managers in New York?
Employers hiring customer experience managers in New York right now include Tesla, Five Below, and Amazon, based on current listings on Migrate Mate as of November 2026. New York's concentration of global financial institutions, major retailers, and healthcare networks means demand is distributed across sectors rather than dominated by a single industry.
Which New York cities have the most customer experience manager jobs?
New York, Buffalo, and Rochester have the most customer experience manager openings in New York. New York City accounts for the largest share by a wide margin given its density of corporate headquarters in financial services, media, and technology, while Buffalo and Albany generate consistent demand from regional banks, insurance carriers, and state government contractors that run substantial customer-facing operations.
Are there remote customer experience manager jobs in New York?
Yes, and more than most management fields, because customer experience work is largely analytical, program-oriented, and conducted through digital platforms rather than on a physical floor. About 56% of customer experience manager openings tied to New York are remote or hybrid as of November 2026, reflecting how widely CRM and VoC tools have enabled distributed teams. The most remote-eligible concentrations are in journey mapping, CX analytics, and digital channel management roles.
How can I get hired as a customer experience manager in New York with little or no experience?
The most realistic entry path is moving into a customer success associate or service operations specialist role at a mid-size New York technology or financial services firm and building toward a manager title internally. Large employers such as Citigroup and MetLife run rotational associate programs that cycle through customer experience functions and frequently convert to permanent placements. A portfolio demonstrating a completed journey mapping project, a CSAT improvement initiative, or Salesforce certification gives candidates a measurable edge over applicants without direct manager experience.
Where can I find and apply to customer experience manager jobs in New York?
You can find and apply to customer experience manager jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search for roles that match your background and seniority level, then apply directly to the ones that fit. No account creation is required to see the listings.
See All 70 Customer Experience Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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