Customer Experience Manager Jobs in New York
Customer Experience Manager jobs in New York are among the most active in the country, concentrated in financial services, retail, technology, and healthcare across a seniority range from associate-level to director-track roles. Most hiring centers on New York City, with secondary demand in Buffalo and Albany driven by regional banks, insurers, and state agency contractors. Established employers such as JPMorgan Chase, American Express, and Verizon maintain large customer experience teams in the state. The most in-demand specializations right now are voice-of-customer program management, CRM platform ownership, and journey mapping for omnichannel retail. Find a role that fits below and apply directly.
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Showing 5 of 53+ Customer Experience Manager jobs
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.
We’re currently seeking a content designer to join our Experience Design. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.
The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.
Role Expectations
As a content designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.
Content Design Expertise: Leverage strong writing and deep expertise in user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows
Here are some of the expected competencies for this role:
Human-Centered: Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback
Business-Focused: Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations
Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment
Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions
The ideal candidate will have a strong portfolio demonstrating their process, results, and impact.
Basic Qualifications
At least 3 years of experience in content design, content strategy, or UX writing
Preferred Qualifications
4+ years of experience in content design, content strategy, or UX writing
4+ years of experience working with and contributing to an established design system
4+ years of experience collaborating with product, tech and business partners
3+ years of experience working with and contributing to an established design system
Proficiency in design and prototyping tools such as Figma
Experience working in heavily regulated, data heavy problem spaces
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $131,300 - $149,800 for Pr. Associate, DesignNew York, NY: $143,200 - $163,500 for Pr. Associate, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.
We’re currently seeking a content designer to join our Experience Design. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.
The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.
Role Expectations
As a content designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.
Content Design Expertise: Leverage strong writing and deep expertise in user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows
Here are some of the expected competencies for this role:
Human-Centered: Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback
Business-Focused: Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations
Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment
Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions
The ideal candidate will have a strong portfolio demonstrating their process, results, and impact.
Basic Qualifications
At least 3 years of experience in content design, content strategy, or UX writing
Preferred Qualifications
4+ years of experience in content design, content strategy, or UX writing
4+ years of experience working with and contributing to an established design system
4+ years of experience collaborating with product, tech and business partners
3+ years of experience working with and contributing to an established design system
Proficiency in design and prototyping tools such as Figma
Experience working in heavily regulated, data heavy problem spaces
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $131,300 - $149,800 for Pr. Associate, DesignNew York, NY: $143,200 - $163,500 for Pr. Associate, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
See All 53 Customer Experience Manager Jobs in New York
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Find JobsCustomer Experience Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Experience Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
What New York Employers Look For
The qualifications that appear most often in customer experience manager jobs across New York.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience programs or CX operations teams
- Hands-on experience with CRM platforms such as Salesforce or Zendesk
- Demonstrated ability to analyze NPS, CSAT, and customer effort score data
- Strong cross-functional collaboration skills with product, marketing, and operations teams
- Experience leading process improvement initiatives using customer feedback and journey mapping
Customer Experience Manager Jobs in New York: Frequently Asked Questions
How do you become a customer experience manager in New York?
A bachelor's degree in business, communications, or marketing is the standard entry point for customer experience manager roles in New York, and no state-issued license is required for the position. Most New York employers expect a background in customer-facing operations, CRM administration, or service delivery before hiring into a manager title. Large financial services and technology firms in New York City commonly recruit candidates who have moved up from customer success specialist, service operations coordinator, or account management roles.
Which companies hire customer experience managers in New York?
Employers hiring customer experience managers in New York right now include Tesla, JPMorganChase, and JCPenney, based on current listings on Migrate Mate as of August 2026. New York's concentration of global financial institutions, major retailers, and healthcare networks means demand is distributed across sectors rather than dominated by a single industry.
Which New York cities have the most customer experience manager jobs?
New York, Rochester, and West Point have the most customer experience manager openings in New York. New York City accounts for the largest share by a wide margin given its density of corporate headquarters in financial services, media, and technology, while Buffalo and Albany generate consistent demand from regional banks, insurance carriers, and state government contractors that run substantial customer-facing operations.
Are there remote customer experience manager jobs in New York?
Yes, and more than most management fields, because customer experience work is largely analytical, program-oriented, and conducted through digital platforms rather than on a physical floor. About 39% of customer experience manager openings tied to New York are remote or hybrid as of August 2026, reflecting how widely CRM and VoC tools have enabled distributed teams. The most remote-eligible concentrations are in journey mapping, CX analytics, and digital channel management roles.
How can I get hired as a customer experience manager in New York with little or no experience?
The most realistic entry path is moving into a customer success associate or service operations specialist role at a mid-size New York technology or financial services firm and building toward a manager title internally. Large employers such as Citigroup and MetLife run rotational associate programs that cycle through customer experience functions and frequently convert to permanent placements. A portfolio demonstrating a completed journey mapping project, a CSAT improvement initiative, or Salesforce certification gives candidates a measurable edge over applicants without direct manager experience.
Where can I find and apply to customer experience manager jobs in New York?
You can find and apply to customer experience manager jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search for roles that match your background and seniority level, then apply directly to the ones that fit. No account creation is required to see the listings.
See All 53 Customer Experience Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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